# TimeWellScheduled Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TimeWellScheduled the right Time Tracking solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124892/Time-Well-Scheduled/reviews --- TimeWellScheduled 4.5 (93) [View alternatives](https://www.capterra.com/p/124892/Time-Well-Scheduled/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TimeWellScheduled Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews LD Lisa D Office ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The functionality of it is amazing and so simple. If we ever have an issue IT is quick to respond and resolves our issue within hours.“ March 6, 2023 sw steve w dealerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “reporting and lack of support - when having questions, its not helpful to just receive a PDF with 40 pages to answer the question we have. “ February 28, 2023 DL Diane L Floor managerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “I like how we can add our own times that work for our store.“ March 7, 2023 KV Kenn V OwnerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Also having to drag the scheduled time down for every day, rather than being able to just drag it horizontally is tedious. “ March 2, 2023 SM Stefanie M HR ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “This helps when showing employees how to use the system.“ February 28, 2023 BH Bethany H ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The app is a little bit picky sometimes, in terms of scheduling and absences.“ February 28, 2023 EL Elizabeth L ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “This program has saved me time and money are there are so many features in one program.“ March 13, 2023 JD Jennifer D Service Manager Retail, 51 - 200 employeesUsed the software for: More than 2 years. “Scheduling staff in multiple departments is a little tough when first starting out“ March 6, 2023 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Cavelle M. GENERAL MANAGER Retail Used the software for: 2+ years ### "Amazing tool!" March 9, 2023 5.0 this tool has allowed us to cut out many processes as it is all in one place now and easy to navigate and I know there is even more we can gain from it should we choose to. Pros this tool is multi-functional which is such a time saver. The amount of information that is right at your fingertips makes one job so much easier. Cons nothing that I can think of at the moment Review Source JH Jeff H. General Manager Retail Used the software for: 2+ years ### "A must for any small to medium business" August 7, 2020 4.0 TWS took the tedious process of scheduling and made it fast and easy. It put schedules online in a secure website, and allowed staff to receive email reminders of when they worked. It is a great tool that I would recommend for any business looking to improve their scheduling and get some of their time back. Pros TimeWellScheduled is an invaluable scheduling solution for any small to medium sized business. The tracking tools for time off and availability requests are a lifesaver, the flexible departments and shifts made scheduling staff easy and efficient, and the reporting options for things like late/missed days were nice to have. Staff also seemed to appreciate the functionality such as getting an email with their shifts, automatic notification of any changes, and easier shift switching. Cons TimeWellScheduled's biggest gap is the lack of an iOS/Android app to complement the web experience. A native app with push notifications would take TWS from good to great. The software does have some bugs and inconsistencies that are occasionally annoying, but far from deal breakers. Overall TWS lacks the "polish" of some other alternatives, but it offers a far more attractive price, a stronger and more powerful feature set, and a really amazing team who are super willing to help. Review Source Response from TimeWellScheduled August 10, 2020 Hi Jeff thanks for the feedback, an app is on the way. We just added facial recognition due to COVID so it delayed our employee app, but it's coming ASAP. NC Nathan C. Store General Manager Retail Used the software for: 2+ years ### "Decent but room for improvement" February 28, 2023 3.0 My experience is middle of the road. It does what I need but could be better! Pros Has all the basic functions you would need to track and follow up on things. Cons The features could be more streamlined and provide more functionality. Review Source MD Mike D. General Manager Retail Used the software for: 2+ years ### "Productivity saver " February 28, 2023 4.0 Overall is has been a good experience over the years of using this product. they also will adapt and help create reports for you. Customer service is top notch Pros Tracking each employees hours and absent. everything is online no more need for a paper trail Cons the timecard reports can be confusing to run and to know which one to use for what you are looking for. needs to be simplified Review Source BD Brian D. gm Retail Used the software for: 2+ years ### "TimeWellScheduled" February 28, 2023 4.0 Very good experience overall. Highly recomended Pros Great software for scheduling! A real time saver! And on top of that a really great team to work with! They actually listen to our suggestions and demands and they work with us to make everything right! I highly recommend TimeWellScheduled! Cons Sometimes the system lags. It's getting better with time. But still happens once in a while and it's annoying Review Source AV Alicia V. Assistant Office Manager Retail Used the software for: 2+ years ### "Great Program" March 6, 2023 4.0 Pros I like that there are so many options to choose from to customize your experience. Customer service is also very quick to respond. Cons Can be laggy sometimes when inputting schedules Review Source JL Jesse L. Operations Manager Retail Used the software for: 2+ years ### "Two Locations, 160+ Staff. One Payroll linked to TWS. Great Time Saver!" March 13, 2023 4.0 Pros TWS allowed us to effectively schedule and view both our store locations. Allowed for seamless integration with our payroll software Payworks. Cons Cloud based software with occasional downtime, used to have an offline mode. Review Source SO Shirley O. General Manager Retail Used the software for: 2+ years ### "Time well scheduled " March 6, 2023 5.0 I truly enjoy working with this software and would highly recommend it to other companies. Very computer friendly to even older staff that has very little computer experience. Pros This is a Great, easy software to help with making employees schedules and time scheduling. Cons Least is a bit harder at first getting the regular time schedule like a 8:00 am to 5:00 pm set to use every day from the drag down options. Review Source JS Jeff S. General Manager Retail Used the software for: 2+ years ### "Canadian Tire" March 10, 2023 5.0 Pros Very easy to use. Has a lot of good features to run the store Cons You need to be able to make an availability template for employees. Instead of having to go in and specifically choose dates and time you should be able to make a weekly availability template that employees can set. Review Source MS Mike S. Service Manager Automotive Used the software for: 2+ years ### "Easy to use" February 28, 2023 5.0 Overall Time Well Scheduled has made my workload a lot easy with easy access to valuable reports and easy scheduling. Pros The scheduling is simple to use and makes the process very fast. Cons Access on a mobile device does not work very well in comparison to a desk top computer. Review Source AS Adam S. Director Automotive Used the software for: 2+ years ### "Review " February 28, 2023 4.0 Good value for money. Works all the time Pros Who's working, notifications of late or absent staff Cons Time clock issues and bugs, availability function limited Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Cost Review Source RS Rachel S. Business Manager Retail Used the software for: 2+ years ### "TWS" August 7, 2020 5.0 Pros The software is very user friendly. The developers will work with you to create reports that you want if they are not on the software already. You can email your staff their schedules, or for an extra cost you can text your employees any schedule alerts/changes. The software package is great, as you can setup emergency contact people in your employee profile and you can sort employees on the schedule based on seniority date. Cons Because a lot of Canadian Tire's stores are with TWS. Even though you have had a report created for your own use, others may use it as well and I have had one report format changed with out it being discussed with me and the new format doesn't work as well for me now. Review Source Response from TimeWellScheduled August 10, 2020 Thank you Rachel for your review. JS Julie S. General manager Retail Used the software for: 2+ years ### "Time Well Scheduled" March 2, 2023 5.0 great tool to keep everything organized Pros Easy to use features and reports at your finger tips Cons tasks must be clicked completed before end of shift. Should be able to do this once shift is over as some employees will stay late Review Source JE Jessica E. Manager Food & Beverages Used the software for: 2+ years ### "Timewell review" February 28, 2023 4.0 Pros Easy to use and it’s easy to work with.. Cons Not being able to sign in earlier than 5 minutes before your shift Review Source ML Marc L. Service Manager Automotive Used the software for: 2+ years ### "I have no issues with it. " February 28, 2023 4.0 Pros Easy to use. Easy to access. Overall good. Cons When someone clocks in 3 minutes late it rounds it up to next 15 mins Review Source SM Stefanie M. HR Manager Retail Used the software for: 1-2 years ### "Great, easy-to-use software" February 28, 2023 4.0 Pros How easy it is to navigate. This helps when showing employees how to use the system. Cons The mobile app can show more features and allow for admin access. For example, it would be great if I can add in absences, change schedules and approve timecards through the phone app. Review Source DM Daniel M. Service manager Retail Used the software for: 1-2 years ### "Dans review " March 14, 2023 4.0 Very positive and overall very happy Pros Ease-of-use in scheduling staff and booking their time off Cons Can be slow at times. Logs out to quickly Review Source CS Chitra S. Payroll Admin Retail Used the software for: 2+ years ### "TWS Review" August 10, 2020 5.0 Pros Ease of being able to extract information and payroll integration with Easy Pay. I also like how accessible the developers are; if something can be improved, or if we need some kind of report, they're very open to working with us and trying to accommodate our needs. Cons cannot thinking of anything that stands out as a con right now; the program works very effectively for what we need it to do. Review Source Response from TimeWellScheduled August 14, 2020 Hi Chitra We appreciate your continued use of our system and all the valuable feedback to enhance our solution. GS Greg S. Service Manager Automotive Used the software for: 1-2 years ### "Functionability Review" August 14, 2020 5.0 Overall experience is good, just needs future changes to make it more user friendly. Pros Easy to do scheduling, drop down times work well, easy to add sick days and to transfer schedules another employee. Cons Does not work from smart phone, time consuming to approve multiple time cards, if an employee is scheduled in more than 1 department, system will only show the department your in at the time, System won't show if an employee is scheduled in one department when scheduling another department. Review Source Response from TimeWellScheduled August 26, 2020 Hi Greg thanks for the review. Will email you about your comments - we do have those features. BM Brenda M. store owner Retail Used the software for: 1-2 years ### "Easy to use!" March 13, 2023 4.0 Pros All aspects of the program as user-friendly and easy to use. The scheduling feature allows any changes made with ease and keeps employees up-to-date on when they are working next. Cons At times it is hard to find something through the seach Review Source NZ Nick Z. operations manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Review" August 4, 2020 4.0 Pros Very easy to use and like the flexibility to use it on both the Ipad and computer. Cons 1.Updates that cause the app not to work. 2. I don't get the same screen every time I log in to run payroll, making it more difficult when trying to show other people how to run payroll 3. Wish it wouldn't allow employees to log in from lunch if they haven't been out for the full 30 min (it is a law to take at least a 30 min lunch) Review Source JL Jennifer L. Office Manager Retail Used the software for: 2+ years ### "Ease of Use" July 30, 2020 4.0 The benefits that we have realized is that everything we need is in one spot, its easy to use and the reports that can be generated are very helpful. Pros This software is easy to use and understand for all of our staff. It's nice that it includes time clock, messaging, payroll, etc. Cons Our software needs to be rebooted quite often. Review Source IC Ian C. Manger Retail Used the software for: 2+ years ### "Canadian Tire" August 7, 2020 5.0 Good. Pros It is our punch clock, messaging system, easy to approve hours. Cons No where in the site can type in a question and get a response from a knowledge expert. Review Source Response from TimeWellScheduled August 10, 2020 Hi Ian Thanks for the feedback. On the dashboard there is a live chat option that connects to our team. Or you can visit support.timewellscheduled.com or email us at support@timewellscheduled.com. VR Veena R. Partner Retail Used the software for: 2+ years ### "Best tool ever used for staff management" August 7, 2020 5.0 Its the best tool I have ever used for staff management and track the hours Pros Report extraction for payroll purpose , staff management Cons Nothing that is applicable now except the clock-in feature that gets frozen sometimes. Review Source Response from TimeWellScheduled August 10, 2020 Thanks Veena we appreciate the reivew. DL Dianne L. Auto Manager Retail Used the software for: 2+ years ### "I can select days for a schedule employee" August 4, 2020 5.0 Pros I can drag a schedule time from one person to another Cons If another manger enters a time only they can change it or if a staff request time off I can’t change it if they want to work Reason for choosing TimeWellScheduled Seams easier Review Source Response from TimeWellScheduled August 13, 2020 Hi Dianne Thanks for the feedback. I will reach out to understand the issue. Similar Products Featured