Amicus

Amicus Attorney

3.5 / 5 30 reviews

Who Uses This Software?

We are committed to making the practice of law more profitable and the lives of legal professionals easier through the provision of software solutions that work the way lawyers do.


Average Ratings

30 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Amicus
  • www.amicusattorney.com/
  • Founded 1993
  • Canada

About Amicus Attorney

Amicus Attorney, the worlds leading practice management solution, integrates all your firm information into a single automated system so you can improve your efficiency & profitability. Available as a desktop, cloud or combined desktop/cloud solution, Amicus software solutions give you client/matter management, legal calendaring & tasks, contacts & business development, document management, document automation, time & expense tracking, conflict checking and more!


Amicus Attorney Features

  • Billing Management
  • Calendar Management
  • Case Notes
  • Client Management
  • Communication Tracking
  • Conflict Management
  • Corporations
  • Court Management
  • Discovery Management
  • Docket Management
  • Document Management
  • Expense Tracking
  • Government
  • Law Firms
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Amicus Attorney Reviews Recently Reviewed!

Unreliable. Will shut your practice down one day per week.

Nov 06, 2017
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Program is easy to use. Has features fitted for its intended purpose. If it worked, I'd really like it

Cons: simply put, it doesn't work half of the time. If you want to spend billable hours watching the status bar spin, and spin, and spin, this is the program for you! If you enjoy sitting on hold for hours, waiting for support staff to answer, then finally tell you that there is a glitch in the system, but they'll have it up and running in no time, this is definitely the program you want. Conversely, if you want to work on a consistent basis with a program and works as hard as you do, better pass.

Overall: It works great, on the rare occasions it actually works.

Stay far away! Awful Support! Software unreliable.

Sep 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Using this review to vent at how awful of an experience we are having. Software is unreliable. No support. Lost access to billing, calendars, trust account for multiple days. Second time this issue has happened. Stay AWAY!

Overall: Not much that I can tell. More of a liability right now.

Amicus is very user friendly

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to navigate the Amicus software. There are a lot of great features that make organizing client information a breeze.

Cons: The only thing I didn't like is that I had to use a separate documents storage program rather than having it combined.

Amicus online was great UNTIL it was purchased by Abacus

Jul 13, 2017
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I have used Amicus Online for several years for my small firm and it was an excellent program with a lot of features, especially for an online PM software. It has an evergreen retainer option, truly integrated email, good document assembly, unbilled time finder, unlimited custom fields, works with Lawpay, easy to use, nice interface. Document assembly, automated workflow, lots of reports. Pretty much everything I want in a practice management software.

Cons: Once Abacus purchased Amicus Online in June 2016 things began changing for the worse. Now I have constant problems, at times it takes 3-4 attempts to do a simple time entry. Sometimes I can't add things to my calendar because when I try the hourglass just keeps spinning. Sometimes the action buttons disappear (for example the close and add button when adding a task) and I literally have to restart the entire program multiple times because I am stuck on the add task screen. Today I can read my emails but when I try to respond to an email nothing happens. These are just a few of the issues I have had. These problems crop up regularly and randomly. When I call the help line I am told it must be my browser, computer, connection etc BUT I have changed locations, computers etc to test this theory when the problems are happening and there is no change so it is clearly the program. If you look at the Abacus company website almost all seminars, updates, training is for the Abacus product line...

I am looking very hard to find another online practice management program that has similar features. So far Practicepanther is the closest but the program reports section is not robust enough for me. Before Amicus Online was bought out I would recommend it to anyone, now I would recommend it to no one.

Overall: Before it was purchased by Abacus, Amicus Online was excellent and I had no complaints. For the past year the program is almost non-functional at times and it appears to be getting worse, not better.

I used Amicus Cloud for several years. It is intuitive, easy to use, but limited.

Jul 12, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It is intuitive and easy to use. The interface is logical and pertinent to lawyers and law practice. No special training or programming is necessary to use the system. Because it links to Outlook, all emails, contacts, etc. are instantly synchronized with Outlook and smart phones.

Cons: The word that best describes this software is SLOW. It operates by linking to Outlook, and you will frequently sit there watching the hourglass swirl waiting for the task to complete. Because the software is not a stand-alone product, it is limited in what it can do. It does not really integrate documents , and the only way to manage or track work flow is via Outlook tasks. It keeps track of emails only so long as the email address is active with Microsoft Exchange - if you ever deactivate an email address, you lose access to all emails associated with that address. Abacus Law bought Amicus, and it seems that Abacus has little or no interest in maintaining much less improving this product.

Overall: It kept track of emails for me for years. That is a monumental task, and I found the product very useful for this purpose. It creates invoices pretty easily.

Mostly useful but I think I need more training on the features

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Excellent at reminding me to bill a client for work done using the software. That is the best part of amicus.

Cons: Pretty poor customer support. Not very flexible in terms of accommodating payment options. They are pretty unfriendly as well.

Overall: Excellent for billing clients.

Used to be the best in field -- but now there are many competitive choices.

May 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Amicus Attorney Premium is a reliable product. Once it's up and running correctly, there are few bugs. It is a highly flexible program chock full of more options than anyone could ever use. I prefer to avoid the cloud, too much risk of privacy issues, so even though an in-house server is old school, I prefer it this way. MS Exchange sync which gets calendars and contacts to the cell phone is excellent since 2015, best it's been since the old days of synching to the Palm Pilot. While I am listing a number of cons below, this software is the center point of our practice.

Cons: Since this software was purchased by Abacus Corp in 2016, the price has gone up 75% --
what a sticker shock! IMHO, the tech support under the new owner is no better or worse.
As for improvements to the product, the new owners seem to be focused only on selling their own add-on products --- the announcements tout how AA Premium now links to Abacus Product XYZ, but AA Premium has received any new features. They promised a cell phone app for remote access as part of the February update to AA 2017 and it still has not been released. They have added links to their add-on extra accounting and law products, but not updated any features of the core Amicus Attorney program. There is still no iPhone or Android app for remote access, one still has to use a browser on the cell phone to reach AmicusAnywhere. The process for writing SQL reports is complex! Also, the move from WordPerfect to Word (a necessary evil in today's world) meant losing the highly flexible document merge abilities of WordPerfect. I've been with AA since 2001; if Abacus doesn't produce new features, however, I will look to move my office to another product that seems more modern even at the risk of going to a web-based product when my two-year contract expires.

Pretty great software

Apr 12, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: neat presentation

Cons: Always crashed.

Overall: We used this in our office for over a year. It was very good but unfortunately since it was not cloud based when it was down there was almost nothing we could do. It was easy to use and had a very neat presentation.

Extremely user friendly

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, I like the software and it works well in our firm. I would recommend Amicus to anyone.

Pros: The ability to communicate with another employee easily, as well as the summary of the case. It helps to know the history of each clients file.

Cons: The Calendar is not user friendly and it should include more color coded functions to help determine which area of practice the case falls into.

Abacus Senior Development Manager

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Amicus has been bought by Abacus.

Cons: Amicus Attorney has constant problems that never seem to be fixed. Now that Abacus has bought Amicus, and is running the show, I am sure it will get better because Abacus products/representatives are topnotch professionals who actually care about putting a great product out for their customers, and genuinely care about their customers, and always go the extra mile for them.

Overall: Because of the Senior Business Development Manager for Abacus, A.R., assigned to our account, our experiences with Amicus/Abacus are always positive. A.R. is absolutely fantastic to work with, very knowledgeable, and able to get immediate results. Having A.R. on your staff will ensure your customers are always happy and satisfied.

Great product, dreadful support

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Excellent law office case management program.

Cons: The customer support is dismally bad.

Overall: I have used Amicus Attorney for over 25 years. The recent requirement that users change from Amicus Small Firm to Amicus Premium did provide my office with a better product. But the service from the support team is disorganized, the techs are not sufficiently skilled and I continue to have problems with email and billing following an upgrade/install in December 2016.

Amicus Attorney

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The report generating features.

Cons: It takes too much time to enter relevant data.

Overall: In my use of Amicus Attorney, I found that the program required a lot of data entry. It would be better if certain features could be more intuitive, such as automatically pulling data from a calendar entry.

Vendor Response

by Amicus on January 13, 2017

Hi Mary! Thank you for your positive review. We love hearing feedback, and we'll pass on your feedback about data entry to our developers. Thank you for using Amicus Attorney!

Amicus Attorney Review

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their support is fantastic. Very little wait time. The support people are courteous, knowledgeable. and patient.

Cons: In many ways, the program is overwhelming for some of our staff. It takes a lot of time to train new staff members on the program. Also, there are many things that the program does that I haven't been able to use because it takes a lot of time to set up those things. This is probably more of a problem with smaller firms that don't have staff who just handle equipment use. In addition, we're WordPerfect users. I feel that the program works slightly better with MS Word.

Overall: I have a small 5 attorney firm. with a large support staff. At any given time, we handle about 1,000 active files. Our practice is very paper intensive. We've tried to go paperless, but it doesn't quite work with out type of practice, so we still do things the old fashioned way ... with file folders and legal pads. I've been an Amicus Attorney user for over 10 years. Prior to that, I tried and use several other "name brand" case management systems. Until about a year ago, we used the Amicus Small Firm program and it worked great. We switched to the Premier edition when we upgraded our server and all of our workstations. The premier edition was more adaptable to our practice. First of all, it was faster, second, we liked the better document management and third, for a rather small increase in cost, we got more bells and whistles. There are at least a half dozen firms in my area that are now using Amicus because of my recommendation. The links with other programs like Outlook are seamless. One calendar entry in Amicus updates Outlook and my laptop and my phone. I have not seen another case management program that has a document assembly system for letters, pleadings, emails, faxes anywhere as sophisticated as Amicus Attorney's. Also, check out their "Do" button and their "precedent" processes.

Recommendations to other buyers: Nope. In my opinion, I think its the best "off the shelf" case management program on the market.

Dishonest Company

Aug 08, 2016
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: I subscribed as a paying customer. The software is slow and often unresponsive. I have been requesting that they terminate my subscription for 6 weeks and they continue bill me. Reprehensible conduct fir a company.

Experience

Aug 05, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that Amicus has all emails associated with the file, all time posted, you can enter notes all in one place

Cons: The software is not that easy to figure out without someone teaching you how to use it. Reports are a little troublesome.

Overall: The customer support is great. The functionality is great. We have used this product for 8 years. It holds all information for a client in one place. I wish the online version was as robust as the desktop version. We would like to move to the online version but would lose some functionality.

Amicus Premium 2016 update

Aug 01, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For me, the most used feature is, of course, the calendar, followed very closely by the phone message/communications feature.

Cons: It would be easier if the reports feature, used to print timesheets and phone messages, printed in a better format. Currently, the format used is one that has to be then modified and/or edited for easier readability before printing.

Overall: Love the software. Having the client contact information, the team's calendars, file events, ToDo's, and the individual team members timesheets at my fingertips is invaluable when working the the clients' files.

Recommendations to other buyers: My advice would be to integrate a standard WordPerfect and/or Word format for the reports feature.

Reliable service for years through upgrades and changes in our practice

Jul 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The core functionalities of Amicus are so ingrained in our firm's work process and so easy to use that most users take it for granted. Features added in recent years, such as Amicus Anywhere, give us confidence that Amicus is changing in the same direction as our firm while maintaining the core functionalities that we rely on.

Cons: Our worst problems with Amicus have always been caused by integration with third-party programs such as PCLaw and especially Outlook/Exchange. Integration is a huge part of what makes Amicus useful, however.

Overall: Our firm has used Amicus since its early days and it has been a valuable addition to our practice, saving lawyers' time by making it easy to keep track of contacts, time, billing information, and for document generation. From an administrator perspective, it is easy to maintain and upgrade with good developer support and admin tools.

Critical software for my law practice

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Amicus Attorney is that everything about my practice is in one place: my contacts, my files, my calendar, my time, my emails and my documents - and I can access it all in my office, in my car, or half way around the world, as I did last March while in Australia (and the customer support is awesome!)

Cons: Frankly, there is nothing I am unhappy about with Amicus.

Overall: In 1996 I introduced Amicus Attorney software to my small law firm, and I still use it today as a sole practitioner. I consider Amicus to be "mission critical" software for my practice, allowing me to keep my files and clients and contacts organized with the seamless link to Microsoft Exchange and Outlook, my time under control and properly recorded and synced to my PCLaw accounting software, and my documents at my finger tips with the Amicus link to Dropbox. Amicus Attorney allows me, as a solo practitioner to stay on top of practice and to compete on a business level with lawyers having much more extensive back office support personnel.

Recommendations to other buyers: My advice is to try Amicus Attorney, and give it an honest effort - if you do, you will come to rely on it the way I do.

Amicus Cloud Review

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, tracking, billing and invoicing could not be any easier. Automatic email tracking, billing and document management is remarkable.

Cons: Additional reporting options as well as a little more customizable features would be nice. However, Amicus is always open to feedback from customers.

Overall: I have been using the Amicus cloud edition for over a year. It has assisted me greatly in creating and sustaining a successful business model and structure.

Recommendations to other buyers: I use this software for medical and vocational case management. I found Amicus on accident performing a google search for case management software. It works well for other professionals (besides attorney's) who do case management and have a need for case management software.

We love Amicus!

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of it all -- it all works together

Cons: Don't think I have any . . .

Overall: When our firm was looking at Amicus -- I'll tell you, I wasn't a fan. But --- now after several years, it just keeps getting better! I love it and depend on it!

Recommendations to other buyers: If you get a chance to purchase this software, do it!

Amazing tracking files & time

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking of incoming and out going documents. Tracking of time. Deadline tracker.

Overall: Easy to use and understand. Love the features like tracking of incoming and out going documents, tracking of time, deadline tracker, and working with other programs like Outlook.

Using Amicus for 17 years

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for daily functions; time-keeping and seamless integration with PCLaw; calendar and to do features.

Cons: 1) that a full featured cloud version is not yet available; and 2) that it does integrate fully with Worldox as a document manager, rather than the rather unhelpful document links within Amicus.

Overall: I selected Amicus Attorney as my practice management software the day I opened my solo practice almost 17 years ago., and have never been disappointed. I had researched competing software, and realized that the Amicus interface was far superior. Although I occasionally look at alternatives, my initial assessment remains the same, and I would choose Amicus Attorney if starting anew.

Recommendations to other buyers: Commit from the beginning to using contacts and the telephone link so that you do not have to catch up later when you realize how useful it is.

GREAT PRODUCT - REAL TIMESAVER!

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Calendaring events is easy, which negates the risk of failure to timely file lawsuits, responses to motions and requests for admission, etc. We sleep much better knowing our risk in these areas is so low.

Cons: Had a bit of difficulty getting used to emailing from Amicus rather than Outlook as we had in the past, but it was a low learning curve. Entering time through Amicus also took a bit of getting used to, but once we got used to the process it has gone smoothly.

Overall: We first purchased Amicus Attorney in 2007. Installed on our network server and five workstations. Entered all of our client data, easily uploaded our documents, and it has been a breeze to work with since. Wouldn't trade this program for the world!

Recommendations to other buyers: We would encourage anyone to try Amicus Attorney. It is a powerful package that truly streamlines our practice and puts everyone on the same page. Easy for one paralegal to "cover" for another that may be out as client information and status is easily shared, giving them the ability to quickly get "up to speed" on a case they have not handled before.

Amicus - Intuitive without Obtrusiveness!

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amicus has allowed my firm to be at the forefront of our industry by enabling us to be completely paperless and meet the Federal and State efiling requirements. The automated document control features saves time by allowing us to skip the scan, save, move, paste, and name, routine of saving documents to locations where they can be found. Amicus does all those steps automatically, and in addition, has the capability of allowing you to preview documents in the Amicus file without even having to open them!

The customization features allow you to make Amicus look and do the way you want tasks done. You do not have to conform to it, Amicus will conform to you.

The creation of timeslips and billing will shock you in its ability to capture all your time. Reviewing and editing time entries is fast and easy. The publishing them to a bill is seamless and fast. The ability to preview and edit bills is efficient as well. And of course, you can customize your billing templates to make your bills look the way you want.

The Client Portal is another firm saving feature. It allows you to give access to Clients to view documents, events, messages, that you select. I view it as a malpractice insurance feature! All communication is open to the Client. They can view their documents, their appointments, and can message you. It totally eliminates the complaint that, "I can't reach my lawyer." Everything is there for them to see. And again, only what you allow.

Cons: Amicus is a really great product. Little issues such as the Client Portal is a little finicky can be improved. It is a new feature and needs to allow Clients the ability to reset their password and to log on easier.

Overall: The practice of law at any level is a business. As such the bottom line must always be considered. Amicus has saved money for the firm and has also made money for my practice. It has saved money by being so efficient that I have reduced staff. I no longer need a file clerk or an assistant to take time to organize my time, calendar, and tasks. Amicus does all those things automatically.

Amicus has made money for the firm by automatically and efficiently creating time records and bills.

Recommendations to other buyers: As with all software, what you put in is what you get out. Carefull and consistent use will reap exponential rewards.

Review of Amicus Attorney

Jul 26, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Setting up files, attaching contacts and email to files and adding appointments to the calendar is easy. The client portal is very helpful keeping in contact with clients and letting them know what is going on with their case.

Cons: You are not able to add multiple categories to documents; you cannot create a word document within the program; revising a document and saving is complicated - you have to save to your desktop and then save to case program - need to be able to directly save document into program.

Overall: This program is replacing another case management program. The transition has been simple and not complicated.

Customer support lacking

Jul 22, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Timesheets and billing are interfaced automatically.

Cons: Bugs in billing: e.g., last month I ran 358 bills that never printed. I had to get the list of bills from a report and then individually print them by going into the bill images and requesting a print. That is the second time that happened and they have no explanation for why it happened or how I can prevent it.

Overall: We are going on 3 years using this product. Overall since we only use it for timekeeping and billing it works OK. However, the billing side is buggy and there are a limited number of staff who can fix the problems. They accept support email, but rarely answer them. I often wait 15 minutes or more on hold before I get through to support. Support is of the "take a message and have someone else fix the problem" not first-line answers to problems.

User interface is so unfriendly, it is offensive.

Jan 09, 2015
1/5
Overall
1 / 5
Ease of Use

Comments: Calendaring "features" are awful. You cannot get a list of deadlines for a particular matter ordered by the date the deadline occurs (it instead orders it by the date the program is set to remind you about the deadline - totally illogical). It claims to offer customizeable reports via SQL reporting, but you'll have to pay someone to figure out how to do this (I have SQL experience and still was not able to figure out how to get a simple report of deadline in a particular matter, ordered by the deadline date). When viewing your calendar for the week, you cannot distinguish between appointments and tasks.

Outlook integration is a joke. You would think that Amicus's "to-dos" would map to Outlook's tasks, and that Amicus's appointments would map to Outlook calendar. They do not.

CompuLaw integration is clunky - there is a pause every time you want to use it, as it queries another database before you have even told it what event you want to calendar. And it does not automatically specify party names with the associated dates, making CompuLaw calendar entries even more confusing. Worse, everything gets added as a task, even if there's really nothing to be done in connection with the event (sometimes you just want to know when something from the other side is due but no action is required). Staff hate using it, and avoid it, often preferring to calendar things manually, and thereby negating any benefits associated with CompuLaw integration.

It appears to have its own idea for how to manage legal workflow. However, there are no online tutorials. To access any of the tutorials requires you to log out of the system and log in to a different tutorial implementation. The "reminders" feature is an interesting idea (you see a task on your to-do list for days preceding its deadline) but ends up being useless because the user interface is so clunky that no attorney in my firm actually relies on this (we just have our staff tell us what it says).

Because the synchronization is not effective, there is no real mobile access. To use program, you must access via computer that is physically in office.

Every time I start Amicus, the program changes my views in Outlook even though I do not have it set up to sychronize with Outlook.

It tries to do too many things (law firm accounting, document management, calendaring, time entry, etc.) without doing any of them well.

Amicus Cloud is pie in the sky

Nov 18, 2014
1/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I had the desktop version 15 years ago and LOVED it. I recently reopened my practice and opted for the cloud version.
PRO: moderately reliable. Customer service guy is nice and generally responsive. Easy to use.

CON: only moderately reliable and way to expensive for slow speed. Task and appointment integration is not what I need. No way to schedule tasks, other than for the day you want, not the hour you set aside to do them, unless you schedule an appointment. Cannot print the calendar, not the day, or week, or anything. NO print option for the calendar.

In their defense, their marketing material does clearly say that if you want speed, then the desk top version is better for you.

OVERALL IMPRESSION: If I had to guess, I would say they are either using customers to beta test the product or they are reluctant to dedicate the server space needed to accommodate the demand. Painfully slow page change time, especially related to managing emails and doing email time entries. Composing an email is occasionally whacky, throwing me to the very bottom of the page, under the signature and privacy notice, every time I hit the return key for a new paragraph. Also, although the email screen has a Print feature, it returns only a blank page. I spend a lot of time waiting for the spinny thing to stop and my legal assistant is frequently asking me, "Have you saved that?!" when I am composing a detailed email. Frequently cannot access the system, especially in the evening, such as now, when I am trying to work late to actually get something done.

Falls short

Nov 17, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The graphics give the appearance that this product performs well. It does not. The calendar systems integrates with Outlook but the alarms go off every 5 minutes regardless of whether you changed the settings, tell it to snooze for 24 hours or that you will attend. The Amicus Accounting program is so bad that it is no longer available for purchase. That is an example of this company's lack of integrity. Shortly after purchasing the accounting software it was discontinued. We ended up purchasing their integration with QuickBooks in order to get our billing out. Their "integration" is difficult to maneuver. The Administrator program is inadequate. Giving this product 1 star is far more than it deserves.

Steady Improvement

Jul 18, 2014
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: In 2009 , we moved from Time-Matters after using it for several years because Lexis-Nexis could not get its act together. The product crashed almost daily and support required leaving a voice mail and hoping someone would call back. We moved to Amicus Attorney Premium with the help of a vendor-approved consultant. We soon learned that Amicus Attorney did not fully understand how to network their product or implement terminal services. The consultant was of little help and was terminated.

After much effort, we finally got things working and the product was vastly superior to Time-Matters. As the product has been improved over the years with better integrated billing software and SQL, the issues have almost disappeared. We now run it on its own virtual server eliminating issues caused by the interaction with other software.

Each year the product is enhanced significantly. For example, it recently added direct connection to Exchange Server so user emails do not have to be integrated with client files at the work station level. It handles all our documents, client files, billing, timekeeping, calendaring etc. so that our attorneys have all documents available anywhere Internet is available. I highly recommend it.