# NewOrg Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NewOrg the right Nonprofit CRM solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124958/NewOrg-Management-System/reviews --- NewOrg 4.8 (72) [View alternatives](https://www.capterra.com/p/124958/NewOrg-Management-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Reviews of NewOrg Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews BL Ben L Director, Development and OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The reporting features are particularly valuable, providing clear, actionable insights into donor lifecycle, engagement levels, and our overall donor pipeline. Whether I’m looking at individual relationships or reviewing aggregate, year-over-year trends, NewOrg makes it easy to understand where we’ve been, where we are, and where the opportunities are.“ November 24, 2025 WH Whitney H Family Services ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The one thing that I would say I like the least is that when importing data from our previous database there are several duplicates and I have to manually go through and clean that up.“ June 21, 2025 LF Lisa F Director, OperationsLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The highly customizable design allows our team to adapt forms, workflows, and reporting tools to match our changing program needs easily.“ November 24, 2025 JV Jaris V Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The layout can be a little overwhelming at times, which makes it harder to navigate than it could be.“ March 24, 2026 MP Marianna P Community Care AdvocateReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “Our NewOrg platform FINALLY put all of our whole client database, reports, and event registration under one pane of glass, and it’s very user-friendly.“ April 10, 2026 DL Dana L VolunteerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Very rarely did we hear that they could not meet our needs, but when the system couldn't do something we asked for, they came up with alternatives.“ April 20, 2026 UR Uneeder R Director of ProgramsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The system is able to capture case notes and allows us to locate them easily.“ May 7, 2026 SC Shannon C Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The only downside I’ve experienced with using NewOrg is that we weren’t fully aware of all its capabilities.“ March 24, 2026 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Success Adviser Education Management Used the software for: Less than 6 months ### "best mid-market option" July 30, 2019 4.0 The best solution for us at the moment in our price range. As we grow we'll begin looking for something a bit more robust at a higher price. Pros This isn't the best NGO management software out there, but it is definitely the best option at it's pricing tier. It enables overall management of the many moving parts of an NGO. The organization manual is an amazing feature--internal documentation is something no one ever has time to do. Reporting generation is also crucial. Customer service really makes NewOrg stand out. Cons There's a few features that we feel are missing, in particular re: internal communication platform options and data import. Other features could be improved upon, especially the report generation function and the donor module. Review Source NA Nancy A. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "NewOrg is the solution for non-profit program management" May 20, 2025 5.0 The best way to describe it is to look at the white paper we co-authored with them because we love the solution so much: https://neworg.com/a-better-way-to-manage-fuel-assistance-with-operation-fuel-and-neworg Pros The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the quirks of our non-profit's programs, including building 3 custom portals for our stakeholders; building out custom, calculated fields that help us with our reporting; creating a variety of reports to answer the questions we need to be able to manage our programs and show our impact; and created custom solutions to help our team process client applications more accurately and more quickly. Additionally, most of those items (except the portals) were created in hours to days - not weeks to months like the other systems we have used. When we submit tickets, they are usually resolved in less than a day, and if not possible, they let us know when it will be complete. Implementation couldn't have been more collaborative, thought-provoking, focused, fun (yes actually fun!), and productive. It was truly a joy to implement this system and that's something I've never said before. Cons We had a few items that we'd like to customize but can't, but none are dealbreakers. I love the reports and dashboards, they're a huge upgrade over our prior system, but a few more customization options, summation options, and visualization updates would go a long way. Alternatives considered [CaseWorthy](https://www.capterra.com/p/154789/CaseWorthy/)[Submittable](https://www.capterra.com/p/158382/Submittable/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing NewOrg Cost of implementation, flexibility of the software, complexity (e.g., we can customize/adapt some things ourselves without requiring a developer), and a demonstrated proof of concept with similar clients. Review Source DB Deborah B. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Data Tracking & Reporting" March 26, 2026 5.0 Pros The data collection/retrieving is very useful; It is user friendly; Reporting Systems help greatly for End of Month Cons At times, slow between screens; Due to my lack of tech abilities, not sure if we could make it easier to run reports. Review Source Response from New Org May 11, 2026 Thank you for taking the time to leave a review, Deborah! It’s great to hear NewOrg has become a helpful part of your end-of-month reporting and day-to-day data management processes. We also appreciate the honest feedback regarding screen speed and report accessibility, and we’ll continue working to make the experience smoother and easier to navigate for all users. JL Joy L. Used the software for: ### "Functional, customizable, and attentive service team " August 7, 2015 3.0 Pros: - Friendly to needs of non-profits, without the bloat that comes with software for enterprises - Dedicated team, care about serving customers - Flat monthly fee with everything included Cons: - Limited to certain browsers - Reports run slow , building them not very intuitive - Mailing tool not always reliable / intuitive Review Source MF Meg F. Director, Data and Evaluation Non-Profit Organization Management Used the software for: 6-12 months ### "Great implementation and ongoing customer support" February 20, 2026 5.0 I have had a very positive experience throughout implementation, launching and now reporting, building dashboards and utilizing customer support. NewOrg helped us bridge the divide between program implementation needs, funding and contract requirements and building in organizational dreams/learning culture features that we were unable to get from our previous client management system. Pros NewOrg has great support and walked us through every step of the implementation process to make sure we were getting what we needed for both front line staff and reporting. Cons Moving to a new system is always a challenge for staff and there is a learning curve, but NewOrg set us up with thorough instructions and ongoing real live human support. Alternatives considered [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[ClienTrak](https://www.capterra.com/p/28389/ClienTrak-Spa-Salon-Software/) Reason for choosing NewOrg We talked with other organizations using all of the systems we were considering, but NewOrg had the best customer service support reviews of the options we were considering. They were also able to meet our confidentiality challenges that we face as a multi service organization including domestic violence services which requires specific security requirements between dv and non-dv services/clients. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) CiviCore's customer support was slow to respond, at best. Reporting was an ongoing challenge as the reporting feature was not intuitive and we have frequent reporting requirement changes. We did not trust the data that we were pulling out of the system due to these challenges. We were never trained fully in using the system. Review Source Response from New Org May 11, 2026 Thank you for sharing such a detailed review, Meg! We’re especially glad NewOrg has helped connect the practical needs of front-line staff with the reporting, dashboard, and contract requirements your organization depends on. It means a lot to hear that our team’s support made the transition feel more manageable, especially given the confidentiality needs of a multi-service organization. We appreciate your trust in NewOrg and are excited to keep supporting your team as your programs and reporting needs continue to evolve. BB Brittany B. Director of Assistance Programs Oil & Energy Used the software for: 6-12 months ### "Director of Assistance Programs" May 27, 2025 5.0 We cannot say enough positive praise about New Org. The entire onboarding team and support team have been responsive, communicative, and incredibly collaborative through the process. From hearing our specific needs and supporting overall scoping, to determining feasibility of wishlist items and how it would impact other parts of our portal integration, the team has been true partners from start to finish. Everything we ask for has been truly vetted, tested, and provided, and the ongoing support through the quick response to their ticket support system has been efficient. We are very happy with this system and truly cannot express enough how transformative the integration of New Org has been for our organization. Pros New Org has provided incredible transparency into the fiscal health of our organization, as wall as our current status. The real-time reporting, quick support responses to tickets, integration with other systems, and user-friendly functionality has been transforming our ability to provide urgent assistance needs to our clients, and to provide excellent customer service. Cons There is nothing not working to meet the needs of our organization within New Org. They have truly catered the platform to meet our unique program needs, and we have worked collaboratively to continue to expand our platform to better support our stakeholders. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing NewOrg It is my understanding the price and functionality within New Org met our organization's needs. Review Source MC Megan C. Resident Services Lead Non-Profit Organization Management Used the software for: Less than 6 months ### "Feature-Rich, Affordable, and Mission-Aligned" July 28, 2025 5.0 If we could do it all over again, we would pick NewOrg. It was the only platform that met our unique organizational needs and our budget. The personalized onboarding process was a surprising bonus that we didn't expect. Pros As a nonprofit, we did a lot of research on softwares prior to choosing NewOrg. NewOrg fit our budget while also meeting all of our "wish list" features. We were thrilled with the onboarding process, which was personalized and interactive. A huge bonus is the ongoing support provided for a very reasonable cost after launch. The platform is easy to use, and any time we have questions, our dedicated support person is quick to respond. Cons We initially sought a software that made it easier to build our own customized reports. However, it's very easy to submit a support ticket for a customized report, and the support team is very responsive. Alternatives considered [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[PlanStreet](https://www.capterra.com/p/223060/PlanStreet/)[Casebook](https://www.capterra.com/p/200357/Casebook-Platform/)[EmpowerDB](https://www.capterra.com/p/169275/EmpowerDB/)[Sumac](https://www.capterra.com/p/144095/Sumac/) Reason for choosing NewOrg NewOrg met both our budget needs and our unique organizational needs. No other group that we researched met both. Review Source OT Olivia T. Program Director Individual & Family Services Used the software for: 6-12 months ### "We appreciate NewOrg!" March 10, 2026 5.0 It's honestly been really pleasant! A lot of non-profits don't go into database development thinking it will be fun-- we're social workers. :-) Our Engineer, \[sensitive content hidden\], was really thoughtful and deliberate in his recommendations during the development phase. By the end of it, it felt like he had a good understanding our program, both from a data perspective and from a service delivery framework. Pros I really appreciated the individualized support that NewOrg gave our organization during the planning phase. Our engineer asked a lot of good questions and even, anticipated potential issues during the development. Cons The biggest challenge for us so far is that we aren't able to make certain fields required. Part of this is that our multi-service organization have access to the same questions. While some questions are required for a department, it may not be for another. It would be great if we could somehow find a way to make certain question required based on the department. Review Source Response from New Org May 11, 2026 Hi Olivia, this was wonderful to read! Database development is not always the easiest thing to translate from real-life social work processes, so we’re glad your experience felt thoughtful, collaborative, and even pleasant along the way. We’re especially happy to hear that your engineer took the time to understand how your programs operate, not just what needed to be tracked. Your feedback about department-specific required fields is also very helpful, and we’ll keep that in mind as we continue to improve the platform! BL Ben L. Director, Development and Operations Non-Profit Organization Management Used the software for: 2+ years ### "Efficiency and ease in managing our donor pipeline" November 24, 2025 5.0 Overall, NewOrg is a reliable, user-friendly, and data-driven donor management solution that has truly enhanced how we steward and grow our donor base. I highly recommend it. Pros NewOrg has been an outstanding tool for managing our donors and strengthening our fundraising efforts. The system was already in place when I joined the organization, and I was immediately impressed by how well-structured it is from a donor-management perspective. The reporting features are particularly valuable, providing clear, actionable insights into donor lifecycle, engagement levels, and our overall donor pipeline. Whether I’m looking at individual relationships or reviewing aggregate, year-over-year trends, NewOrg makes it easy to understand where we’ve been, where we are, and where the opportunities are. The platform streamlines tasks that are often scattered across multiple tools, saving time and improving accuracy. Everything from tracking interactions to monitoring giving history feels integrated and thoughtfully designed for nonprofit work. Cons Honestly, this platform streamlines our donor management and increases efficiencies across the entire process. I don't see any single place where we would be better off without the system. Review Source Response from New Org December 3, 2025 Thank you for the thoughtful review, Ben. We’re so glad NewOrg has helped strengthen your donor pipeline, and we’re always here to support your continued success. LF Lisa F. Director, Operations Legal Services Used the software for: 2+ years ### "Great Partner for our Legal Advocacy Nonprofit!" November 24, 2025 5.0 Most importantly, we value NewOrg for its strong customer support and nonprofit-centered implementation approach - from the initial hands-on onboarding and ongoing training as we grew with the system to their consistent, responsive ‘above and beyond’ assistance. These aren’t just support agents – they’re our partners. NewOrg provides us with a dependable solution that has been key to organizational efficiency when every dollar counts and has strengthened our data-driven decision-making in support of our long-term strategic planning. Pros For our legal advocacy nonprofit, NewOrg is the core of our case management process. Its flexibility, user-friendly interface, and comprehensive platform make it possible for us to use one system to manage both case and donor activity. The highly customizable design allows our team to adapt forms, workflows, and reporting tools to match our changing program needs easily. The system supports efficient case and contact coordination with robust reporting features – all in a secure environment. Cons No complaints. We've been with this application since we moved from spreadsheet tracking and have found everything we need here. Review Source Response from New Org December 3, 2025 Thank you so much for the thoughtful review, Lisa. We are grateful for your partnership and are always here to support your team as your program needs continue to evolve. CP Curt P. IT Director Food Production Used the software for: 2+ years ### "Great organization with a great product" September 13, 2023 5.0 Excellent! Pros The support team. Lots of software can fill the functions, but the support flexibility and responsiveness sets NewOrg apart. Cons Just getting started with API access in 2023, but NewOrg has a very smart model in the integration space which should make it really easy and powerful to use. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) It was a home grown tool which spilled over its boarders. Review Source Response from New Org September 15, 2023 Thanks Curt! We're excited about the potential uses of the new configurable open API features as well. Can't wait to see what you build with it! TR Tim R. Program Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent customer service and technical support." February 14, 2024 5.0 Pros Throughout the entire development and implementation phases of our project, NewOrg was very engaged in the process and helped to ensure that the database would meet our critical needs. Post-launch they have been incredibly fast in addressing our support tickets when minor tweeks have been needed, in many cases issues have been resolved on the same day. Cons Adapting our internal naming conventions for data fields to the language that NewOrg uses took us a minute to wrap our heads around. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) We needed more robust data management, and specifically needed integrated reports that simple spreadsheets just couldn't provide. Review Source LC Lindsey C. Director of New Orleans Programming Non-Profit Organization Management Used the software for: 2+ years ### "Very helpful customer success experience! " November 19, 2025 5.0 Pros I had such positive interactions with their customer service team member \[sensitive content hidden\]! My requests were complex, and she worked with me tirelessly to get to a resolution that worked! Super friendly and accommodating! Cons I wish we could generate more dynamic dashboards from our raw data - it would help me be more responsive to my data. Review Source Response from New Org December 3, 2025 Thank you for the kind words, Lindsey! We are glad our team was able to support you. We would be happy to help you build more dynamic dashboards as well, so just let us know and we can walk through some options together. KV King V. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "NewOrg Software Continues to Reign " December 19, 2024 5.0 superior logistics reporting with easy remote integration Pros Easy to navigate with data driven outcomes for excellent reporting, flexible platform that is easily modified and the superior customer service are all reasons I recommend NewOrg Cons The monthly cost is inching higher, but quality does cost Review Source SG Sandra G. Chief Operating Officer Government Administration Used the software for: 1-2 years ### "Great Program" July 24, 2024 5.0 Pros Very easy to use and customizable. Customer service is responsive and very helpful. Cons Complicated workaround to measure bednights. Review Source JB Julie B. Director Non-Profit Organization Management Used the software for: 2+ years ### "NewOrg made it possible to work remotely during Pandemic" March 15, 2022 5.0 For the last few years (prior to Pandemic) we have used this system for one of our program and have had NO issues. It provides all the features we needed. Anytime we needed to add or remove items from the program, they were right on it with the same or next day. Excellent customer and IT support. Once the pandemic hit, our office was going to be shut down and panicked on how we are to serve our clients with our other program. Contacted NewOrg and they were able to build another system quickly that allowed us to work remotely. I cannot express how happy we are as were able to customize the program to fit our needs, especially being a Federal Grant holder for 2 programs. Pros The ability to customize the program, select type of report to run, it can be used anywhere at anytime from different mobile devices. Cons The ability to remove old team member names from current view when running reports and on some dropdown items. These names must remain due to the documenting but should be removed from current viewing. Review Source Response from New Org May 2, 2022 Julie, thank you so much for your 5-star review and awesome feedback! We appreciate you sharing your experience -- especially during these crazy pandemic times, when we've all had to pivot and adjust . . . we're very proud to have been a part of your successful pandemic shift to remote work for you and your organization! :) We've made some recent improvements to how old (suspended or voided) users display in report search criteria and slight changes in behavior for active user dropdowns that you may find helpful. (There's always a balance between showing only current Users while still having access to search historic info.) A quick call with support may make sense to be sure you're getting the benefits of these recent changes. We're here for you (always)! Grateful thanks again, Julie, for your kind words and sharing your positive NewOrg experience with others. DS Dominique S. Data Compliance Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome for small to mid-sized organizations!" July 19, 2022 4.0 I have been using NewOrg for 8 years and I can say that it has definitely evolved to meet our needs. In that time, I've cultivated a relationship with the developers/support team personnel, and it is apparent that they take pride in what they do for the companies they serve. They are quick to respond to support tickets and check in periodically to ensure they are meeting our needs in terms of functionality. They also work to accommodate shifts in workflows that arise from program changes, which are frequent when dealing with the government. NewOrg is a boon for smaller organizations looking for an affordable but effective customer management system. Pros The best things about NewOrg are its ease of use, customizability to the organization's needs, the support team who truly strives to provide the best user experience, as well as the price point for the amount of functionality that is provided. Cons Some features such as the Dashboard, seem limited/ aren't as intuitive. Also, reports may be hard to customize once they are developed depending on the criteria you wish to use. The NewOrg team can often find workarounds for this but something to keep in mind if you will need a more fluid reporting tool. Review Source Response from New Org September 15, 2022 Hi Dominique, thank you for your awesome review! Thanks also for the shout out to our support team for their commitment to our partners! As you noted, we do like to stay involved with report building to be sure you're getting the results you need. Let's get together with support to take a look at your dashboard items to be sure you're getting the most out of them. We're always looking for ways to improve features and your feedback is our best source of inspiration! DB Denise B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "The Best Case Management Software " July 14, 2022 5.0 Everyone has been kind, helpful and attentive. The initial set up is a little intense but after we were up and going I see the necessity of this time. Pros NewOrg had been attentive to our specific needs and have been quick to respond. We love the fact that it is so user friendly. Cons Some of the base areas of the software that are not changeable. But it is so minor that I hesitated even mentioning. Reason for choosing NewOrg Most others were selling a system but no support. NewOrg offers excellent support! Review Source Response from New Org September 15, 2022 Thank you, Denise, for your thoughtful review! We're super glad that you're finding NewOrg's software and support to be easy to work with! The setup process can take some time, and it's often a great opportunity to review and streamline workflows and processes to take advantage of new technology options. Of course, change is the only constant, and we look forward to working together to keep your system up to date and to make adjustments as needed over the years. KO Kristy O. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "We love NewOrg!" March 15, 2022 5.0 At the end of the day – NewOrg is helping us tell our story and bring our data to life. We are on the precipice of being able to capture data for the thousands of community members served by Sierra Community House each year. That is a major accomplishment, and we could not be doing it without NewOrg. Pros I won’t lie in saying it has been a heavy lift to get a handle on the complexity of our reports and the data needed to fulfill our grant reporting requirements, but NewOrg has been patient and helpful each step of the way. The hours of time they have dedicated to our teams has been amazing. Our staffing capacity due to responding to COVID in our community has been challenged these past two years … and continues to challenge us. Even with the challenge of merging four organizations into one database, I am more grateful than ever that we made the decision to transition to NewOrg. We receive support from this team that never existed before, and for that I am deeply grateful. Cons I wish we could remove some of the stock/template questions in events. Reason for choosing NewOrg We had many calls with NewOrg prior to purchase, and unlimited customer support was a huge factor. They also seemed to "get" us and our organization's needs. Review Source Response from New Org May 2, 2022 Awwww Kristy -- we love you, too! Thank you so much for sharing your NewOrg experience with others. It has been a journey -- during strange pandemic times -- and we are so grateful for your kind words and feedback about your successful migration to NewOrg. We're here for you (always) as you continue to grow! JT Jyl T. Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "We Love NewOrg" October 2, 2018 5.0 Overall we love NewOrg, its capabilities and features. We especially appreciate the NewOrg Support Team. They are amazing! They have been responsive to our ever changing needs and oh so helpful in finding solutions as challenges arise. Pros One of the best things we like about NewOrg is that it is easy to access information. NewOrg affords our agency the ability to organize all program data in one database. Many of our clients access multiple program services. With the NewOrg Management System, our clients are entered only once as contacts but then 'admitted' to various programs streamlining the data entry process. The implementation process was designed to meet our specific agency needs. It was clearly outlined with customization, beta testing, training, timelines and benchmark meetings. The comprehensive training was well received by our staff. The Training Video Library on the NewOrg website offers brief tutorials and ongoing updates on the system’s features and functionality. The Duplicate Wizard is a great tool to help us eliminate multiple data entry of client information. Cons What we like least is the industrial appearance of the reports. We would like them to be more relective of our agency and the services we provide. It would be great if they were colored and had our logo. Also there are a couple of additional customizable features that we would like such as adding/changing colors on the screen and the ability to select a 24 hour clock instead of just a 12 hour clock. Review Source Response from New Org October 7, 2018 Thank you Jyl. You have provided a couple great "Feature" suggestions and we will be discussing including them possibly in some future updates to all our NewOrg partners. Suggestions like these are how we enhance NewOrg to match the needs of our partners. TM Tina M. Director of Homeowner Services Non-Profit Organization Management Used the software for: Less than 6 months ### "Great team!" September 16, 2022 5.0 It's been enlightening, and a pleasure. Pros NewOrg's team clearly cared about helping us to further our mission with the software tools that would serve us best. They worked really hard to make it right for us. They listened carefully and tailored the system to our needs. They were clearly skilled at hearing what we needed (even when we didn't know), and then creating the software to meet those needs - and they were great to work with. Cons I have learned that creating software that is individualized enough to serve optimally takes a certain amount of effort from everybody on both sides of the team, both from the end user and from the developer. However, this isn't really a con; it's just a fact. NewOrg was great to work with and took as much of the burden on themselves as possible. Review Source CG Cynthia G. KidScreen Coordinator Used the software for: ### "NewOrg has given us the ability to keep track of all our sites and clients results" March 29, 2016 5.0 Pros: Easy of using the program Ability to change and customize our screening reports as needed Flexibility of reports Quick response time when requesting changes or additions to our reports The Support person I deal with has always been very helpful and friendly Web based - I can also look up info on my cell phone Cons: Reports sometimes take longer than usual to populate during certain times of the day. Monthly fees seem high since my department is the only one using this program and I don't need all that NewOrg has to offer. Overall, I love working with NewOrg and the services they provide. Review Source Response from New Org October 19, 2018 Cynthia, thanks for taking the time to share your experience with NewOrg and we appreciate our long time partnership with Marion Downs Center. SA Sandi A. Associate Director Used the software for: ### "Flexible data base system which can be customized to fit agency's needs." July 16, 2015 4.0 Data base system has capabilities to track clients we serve, volunteers who serve the clients and supporters of our agency. As the data base is built, think about the end result, what information is necessary to report. Features of the system include shared contact records, documents can be attached to records, surveys to groups of contacts, email/mail function, and flexible reporting. The mail/email module is a little difficult to navigate, but does have the ability to create templates for recurring communication. Review Source JJ Jairo J. Database systme manager Used the software for: ### "Data Manager" April 27, 2010 5.0 I will recomend it for your implementation and use, is a user friendly enviroment. Pros We customize to our needs, this help us in the measurements of our program as well the areas that we need to improve. Cons Maybe in the future i will be able to said a Cons, for now in my point of view is an ongoin process Review Source JL Jackea L. Pathway Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Versatile Reporting for Academic and Financial Requests" March 31, 2026 4.0 As a Pathway Manager, my experience with NewOrg has been very positive. It is an essential tool for supervising my team, as it centralizes both academic and financial requests in one place. The robust reporting features allow me to track progress and manage workflows effectively. While some processes require extra steps and I look forward to future features like participant chat, the current development of the participant portal is a major win for transparency. Additionally, their customer support is outstanding and always responsive to our team's needs Pros I utilize NewOrg on a daily basis to manage my workflow. While the platform offers a wide array of valuable features, its ability to centralize both academic and financial requests is particularly essential to my role. Additionally, the reporting tools allow for versatile data analysis, and the exceptional customer support team consistently provides reliable assistance whenever needed. Cons While NewOrg is a valuable daily tool, there are certain features that are currently unavailable, such as an integrated chat function for direct participant communication. Additionally, some workflows currently require extra steps to complete a single process, which can impact overall efficiency. Switched from [Apricot](https://www.capterra.com/p/152918/Apricot/) For better data support and tools to track and connect with our students. Review Source Response from New Org May 11, 2026 Hi Jackea, it’s great to hear how impactful NewOrg has been in helping manage both academic and financial requests within your daily workflow! We’re especially glad the reporting tools and participant portal have helped improve visibility and oversight for your team. Thank you as well for the feedback around workflow efficiency and communication features, as insights like this help us continue improving the platform over time. We truly appreciate your support and will make sure your kind words reach our team. Similar Products Featured ## Related categories [Donation Management](https://www.capterra.com/donation-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Human Services](https://www.capterra.com/human-services-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.