---
title: "NewOrg Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is NewOrg the right Social Work Case Management solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/"
page_type: "reviews"
language: "en"
---

NewOrg

4.8 (76)

[View alternatives](https://www.capterra.com/p/124958/NewOrg-Management-System/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of NewOrg

Ease of use

4.6

Customer Service

4.9

## Pros and Cons in Reviews

MP

Marianna P

Community Care AdvocateReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months.

“Our NewOrg platform FINALLY put all of our whole client database, reports, and event registration under one pane of glass, and it’s very user-friendly.“

April 10, 2026

JV

Jaris V

Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“The layout can be a little overwhelming at times, which makes it harder to navigate than it could be.“

March 24, 2026

LF

Lisa F

Director, OperationsLegal Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The highly customizable design allows our team to adapt forms, workflows, and reporting tools to match our changing program needs easily.“

November 24, 2025

DL

Dana L

VolunteerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months.

“Very rarely did we hear that they could not meet our needs, but when the system couldn't do something we asked for, they came up with alternatives.“

April 20, 2026

BL

Ben L

Director, Development and OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“The reporting features are particularly valuable, providing clear, actionable insights into donor lifecycle, engagement levels, and our overall donor pipeline. Whether I’m looking at individual relationships or reviewing aggregate, year-over-year trends, NewOrg makes it easy to understand where we’ve been, where we are, and where the opportunities are.“

November 24, 2025

SC

Shannon C

Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“The only downside I’ve experienced with using NewOrg is that we weren’t fully aware of all its capabilities.“

March 24, 2026

UR

Uneeder R

Director of ProgramsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months.

“The system is able to capture case notes and allows us to locate them easily.“

May 7, 2026

WH

Whitney H

Family Services ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“The one thing that I would say I like the least is that when importing data from our previous database there are several duplicates and I have to manually go through and clean that up.“

June 21, 2025

## Showing most helpful reviews

Showing 1-25 of 76 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Community Wellness Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great value, customer support, and customization"

May 5, 2026

5.0

Through NewOrg, we've been able to vastly increase the ease and productivity of our work, which is great in the non-profit world, which is so often under-resourced.

Pros

Great value, customer support, and customization. NewOrg has helped us streamline old processes and introduce new systems to manage Non-profit program operations.

Cons

I've had no issues with NewOrg. They have always connected with us promptly to address any issues that occasionally arise.

Review Source

Response from New Org

July 28, 2026

Thank you so much for this wonderful review! We're thrilled to hear NewOrg has helped streamline your processes and boost your team's productivity. It's also great to know our support team has been responsive whenever you needed us. Thanks for taking the time to share your experience; we're grateful to have you as part of the NewOrg community!

LA

Lucia A.  
Reporting and Compliance Specialist  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Affordable, Customizable, and Efficient Data Management"

March 31, 2026

5.0

Pros

I find NewOrg to be very helpful due to its data migration and report creation services. It allows us to keep detailed and confidential client information securely. My favorite feature is the file share, which makes it easy to share or request documents from clients via text and email. This feature helps us track when something is shared, if the participant has opened it, and it stores everything in one place. I appreciate that NewOrg is more affordable and customizable compared to Bonterra. Additionally, the NewOrg Team was super helpful with training material and import, and being able to mirror most of the forms from Bonterra/Apricot was great.

Cons

I do not have anything to add here. The NewOrg team has been very helpful as we transitioned over and we were able to customize the platform to meet our needs.

Switched from

[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)

We were experience lagginess in the platform and NewOrg was more affordable and customizable.

Review Source

Response from New Org

May 11, 2026

Thank you for the wonderful review, Lucia! We’re so glad to hear the secure file sharing tools have been such a valuable part of your workflow and that your team has benefited from having everything organized in one place! It’s also great to hear the transition from Bonterra felt smooth and that the customization process helped preserve the workflows your team was already comfortable with. Your feedback truly means a lot to us.

JL

Joy L.  
  
  
Used the software for:

### "Functional, customizable, and attentive service team "

August 7, 2015

3.0

Pros: - Friendly to needs of non-profits, without the bloat that comes with software for enterprises - Dedicated team, care about serving customers - Flat monthly fee with everything included Cons: - Limited to certain browsers - Reports run slow , building them not very intuitive - Mailing tool not always reliable / intuitive

Review Source

SC

Shannon C.  
Executive Director  
Mental Health Care  
Used the software for: 2+ years

### "The Best of All Worlds"

March 24, 2026

5.0

Our organization provides direct services and NewOrg has helped us spend more time with our patrons instead of getting bogged down in paperwork. The migration to our platform has also made a real difference for our time-management needs, addressing gaps our office had been struggling with. The price is reasonable, and I appreciate how the platform can be tailored to our organization’s needs. I also value the personal touch throughout the experience, from sales through to support.

Pros

From the start, NewOrg has tailored their platform to meet our organization’s needs. Their support team has been incredibly helpful and accommodating whenever we’ve needed changes, and it genuinely feels like they do it all with a smile. Their response time on support tickets is very quick, and they pay close attention to the details to make sure we’re fully supported.

Cons

The only downside I’ve experienced with using NewOrg is that we weren’t fully aware of all its capabilities. We thought we were using the platform to its fullest, but during an annual review with their staff, we realized it can do much more. In particular, it offers additional support for our end-of-month reports that we hadn’t been taking advantage of.

Review Source

Response from New Org

May 11, 2026

Thank you for such a thoughtful review, Shannon! We love hearing that NewOrg has helped your team cut down on paperwork and spend more time focused on the patrons you serve. It’s also great to know the platform’s flexibility, support experience, and annual review process helped uncover new ways to support your end-of-month reporting. We appreciate your trust in NewOrg and look forward to continuing to help your team get even more out of the system.

OT

Olivia T.  
Program Director  
Individual & Family Services  
Used the software for: 6-12 months

### "We appreciate NewOrg!"

March 10, 2026

5.0

It's honestly been really pleasant! A lot of non-profits don't go into database development thinking it will be fun-- we're social workers. :-) Our Engineer, \[sensitive content hidden\], was really thoughtful and deliberate in his recommendations during the development phase. By the end of it, it felt like he had a good understanding our program, both from a data perspective and from a service delivery framework.

Pros

I really appreciated the individualized support that NewOrg gave our organization during the planning phase. Our engineer asked a lot of good questions and even, anticipated potential issues during the development.

Cons

The biggest challenge for us so far is that we aren't able to make certain fields required. Part of this is that our multi-service organization have access to the same questions. While some questions are required for a department, it may not be for another. It would be great if we could somehow find a way to make certain question required based on the department.

Review Source

Response from New Org

May 11, 2026

Hi Olivia, this was wonderful to read! Database development is not always the easiest thing to translate from real-life social work processes, so we’re glad your experience felt thoughtful, collaborative, and even pleasant along the way. We’re especially happy to hear that your engineer took the time to understand how your programs operate, not just what needed to be tracked. Your feedback about department-specific required fields is also very helpful, and we’ll keep that in mind as we continue to improve the platform!

BL

Ben L.  
Director, Development and Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Efficiency and ease in managing our donor pipeline"

November 24, 2025

5.0

Overall, NewOrg is a reliable, user-friendly, and data-driven donor management solution that has truly enhanced how we steward and grow our donor base. I highly recommend it.

Pros

NewOrg has been an outstanding tool for managing our donors and strengthening our fundraising efforts. The system was already in place when I joined the organization, and I was immediately impressed by how well-structured it is from a donor-management perspective. The reporting features are particularly valuable, providing clear, actionable insights into donor lifecycle, engagement levels, and our overall donor pipeline. Whether I’m looking at individual relationships or reviewing aggregate, year-over-year trends, NewOrg makes it easy to understand where we’ve been, where we are, and where the opportunities are. The platform streamlines tasks that are often scattered across multiple tools, saving time and improving accuracy. Everything from tracking interactions to monitoring giving history feels integrated and thoughtfully designed for nonprofit work.

Cons

Honestly, this platform streamlines our donor management and increases efficiencies across the entire process. I don't see any single place where we would be better off without the system.

Review Source

Response from New Org

December 3, 2025

Thank you for the thoughtful review, Ben. We’re so glad NewOrg has helped strengthen your donor pipeline, and we’re always here to support your continued success.

LF

Lisa F.  
Director, Operations  
Legal Services  
Used the software for: 2+ years

### "Great Partner for our Legal Advocacy Nonprofit!"

November 24, 2025

5.0

Most importantly, we value NewOrg for its strong customer support and nonprofit-centered implementation approach - from the initial hands-on onboarding and ongoing training as we grew with the system to their consistent, responsive ‘above and beyond’ assistance. These aren’t just support agents – they’re our partners. NewOrg provides us with a dependable solution that has been key to organizational efficiency when every dollar counts and has strengthened our data-driven decision-making in support of our long-term strategic planning.

Pros

For our legal advocacy nonprofit, NewOrg is the core of our case management process. Its flexibility, user-friendly interface, and comprehensive platform make it possible for us to use one system to manage both case and donor activity. The highly customizable design allows our team to adapt forms, workflows, and reporting tools to match our changing program needs easily. The system supports efficient case and contact coordination with robust reporting features – all in a secure environment.

Cons

No complaints. We've been with this application since we moved from spreadsheet tracking and have found everything we need here.

Review Source

Response from New Org

December 3, 2025

Thank you so much for the thoughtful review, Lisa. We are grateful for your partnership and are always here to support your team as your program needs continue to evolve.

DL

Dana L.  
Volunteer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great product and fantastic support!"

April 20, 2026

5.0

From our initial sales call through the implementation, the NewOrg staff was friendly, curious, and supportive. Very rarely did we hear that they could not meet our needs, but when the system couldn't do something we asked for, they came up with alternatives. The team was conscious of our tight not-for-profit budget and our small team's schedules. With our implementation complete, NewOrg left us confident that if something changes, they will be there to help us.

Pros

NewOrg is user-friendly and adaptable. It is clearly built with a not-for-profit in mind. The implementation team was extremely helpful and responsive throughout the customization and testing process. They took the time to listen, learn about our organization and all of its quirks, and make our NewOrg work for us. You don't realize how many "exceptions" there are until you talk through a "typical" day or program. NewOrg customized the product to meet our needs without overcomplicating things. The reporting gives us what we need without all of the extra steps we had to do before in excel or google docs. And multiple people can now access the information simultaneously. It's great to have it all in one place!

Cons

We didn't have the need for all of the bells and whistles since we already have systems in place for contacting our clients.

Review Source

Response from New Org

May 11, 2026

Hi Dana, thank you for the thoughtful review and for sharing your experience with NewOrg! We’re glad our team was able to understand your organization’s unique workflows and build a solution that fits your needs without adding unnecessary complexity. It’s great to hear the platform has helped streamline reporting, improve collaboration, and centralize information for your team. We truly appreciate your partnership and continued trust in NewOrg.

JV

Jaris V.  
Program Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Makes Managing Everything Easier"

March 24, 2026

5.0

Overall, it’s been a great experience. It keeps everything organized and easy to manage in one place.

Pros

I like that everyone has their own profile—it just makes it way easier to keep track of people and stay organized.

Cons

The layout can be a little overwhelming at times, which makes it harder to navigate than it could be.

Review Source

Response from New Org

May 11, 2026

Thank you for sharing your feedback, Jaris! We’re glad to hear the individual profiles have made it easier to stay organized and manage information in one place. We also appreciate your note about the layout feeling overwhelming at times, and we’ll keep that in mind as we continue working to make navigation clearer and more intuitive.

DB

Deborah B.  
Office Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Data Tracking & Reporting"

March 26, 2026

5.0

Pros

The data collection/retrieving is very useful; It is user friendly; Reporting Systems help greatly for End of Month

Cons

At times, slow between screens; Due to my lack of tech abilities, not sure if we could make it easier to run reports.

Review Source

Response from New Org

May 11, 2026

Thank you for taking the time to leave a review, Deborah! It’s great to hear NewOrg has become a helpful part of your end-of-month reporting and day-to-day data management processes. We also appreciate the honest feedback regarding screen speed and report accessibility, and we’ll continue working to make the experience smoother and easier to navigate for all users.

AJ

Andrew J.  
Lieutenant  
Law Enforcement  
Used the software for: Less than 6 months

### "Best Bang for Your Buck Software"

January 7, 2025

5.0

The implementation process was significantly easier than I expected. They were able to easily import all of our existing data. The customer support to this point has been better than any experience I have had.

Pros

It easily captures all the data we need in an easy to learn format. The ability to customize reports is near endless. To this point, customer support has been phenomenal. The "bang for your buck" is the best in the business.

Cons

Not everything is 100% customizable. For the cost, this is understandable.

Alternatives considered

[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[FAMCare](https://www.capterra.com/p/55008/FAMCare-Human-Services/)

Reason for choosing NewOrg

NewOrg provides most, if not all, of the same functionality and features at a better price point.

Review Source

AP

Amelia P.  
Interim Program Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "High level of customer satisfaction here! "

February 16, 2024

5.0

I truly enjoyed being able to be a part of the development of how we wanted it to work and to be able to provide feedback and get great results from the NewOrg team to deliver a system that is exactly what we were looking for with some great features, which allows our organization to complete our daily tasks with a much greater level of efficiency. I appreciate the level of customer service that the NewOrg team provides, customer service like theirs is rare these days, but Greatly appreciated and makes the process smoother when dealing with something (a system) that can be confusing to some!

Pros

I enjoy the high level of customization which can be created for the needs of your organization. I also truly enjoy working with \[sensitive content hidden\], the way he is able to understand our organizations needs and make the system reflect this is astounding! He is truly a gem! Thank you \[sensitive content hidden\]!!

Cons

It took me a bit to learn, but that isn't because of anything to do with NewOrg. Sometimes, technology and I don't get along, but I can say that \[sensitive content hidden\] was always extremely patient and was great at walking me through a process so I could better understand how the system works!

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

More effective product for what our organization was seeking. Completed more tasks and had more efficiency in the system. Provided more options for the cost.

Review Source

LP

Leika P.  
Operations Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Finally, no more MS Access!!"

May 2, 2024

5.0

Pros

Came from using MS Access, which I was okay with, but to get our data for the reports, I had to spend hours navigating through spreadsheets, forms, and cells. Again, it worked but was time-consuming, and on top of that very hard to minimize human errors and troubleshoot. It is VERY easy to use NewOrg. Love that most of the reports that I need are easily accessible with just one click. The support team is phenomenal and very patient!

Cons

If I had to pick anything, the inventory system we are using now is not the best compared to what I am used but it is completely understandable as it was custom-built for us and was not originally something that was within the scope of NewOrg. It works fine but not ideal.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

Too many inaccurate entries and reports. I was unable to clean up and a lot of unused data was being tracked and stored.

Review Source

Response from New Org

May 20, 2024

Thanks for the review Leika! Stay tuned for news about inventory management in the next 6 months!

DD

Donna D.  
Program Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "NewOrg is quicker implementation and less cost than other software"

December 14, 2022

5.0

We are going from completely paper reliant to database reliant. It was a great process from \[SENSITIVE CONTENT\] who got us started into \[SENSITIVE CONTENT\] who set up our system and trained us. Incredibly helpful team.

Pros

Customizeable, very easy to use, great support team

Cons

I can't find anything I like least. It is a really good system

Alternatives considered

[Filevine](https://www.capterra.com/p/140815/Filevine/)[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[ECINS](https://www.capterra.com/p/236606/ECINS/)

Reason for choosing NewOrg

The price was a huge factor. Additionally, the assistance from \[SENSITIVE CONTENT\] and ease of using the system were factors

Review Source

Response from New Org

January 5, 2023

Thanks for your great feedback Donna! We're really glad you enjoyed the implementation process, change is always a little uncomfortable but your team embraced it. We look forward to helping Restoration House continue to grow!

LC

Lindsey C.  
Director of New Orleans Programming  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Very helpful customer success experience! "

November 19, 2025

5.0

Pros

I had such positive interactions with their customer service team member \[sensitive content hidden\]! My requests were complex, and she worked with me tirelessly to get to a resolution that worked! Super friendly and accommodating!

Cons

I wish we could generate more dynamic dashboards from our raw data - it would help me be more responsive to my data.

Review Source

Response from New Org

December 3, 2025

Thank you for the kind words, Lindsey! We are glad our team was able to support you. We would be happy to help you build more dynamic dashboards as well, so just let us know and we can walk through some options together.

KV

King V.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "NewOrg Software Continues to Reign "

December 19, 2024

5.0

superior logistics reporting with easy remote integration

Pros

Easy to navigate with data driven outcomes for excellent reporting, flexible platform that is easily modified and the superior customer service are all reasons I recommend NewOrg

Cons

The monthly cost is inching higher, but quality does cost

Review Source

JB

Julie B.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "NewOrg made it possible to work remotely during Pandemic"

March 15, 2022

5.0

For the last few years (prior to Pandemic) we have used this system for one of our program and have had NO issues. It provides all the features we needed. Anytime we needed to add or remove items from the program, they were right on it with the same or next day. Excellent customer and IT support. Once the pandemic hit, our office was going to be shut down and panicked on how we are to serve our clients with our other program. Contacted NewOrg and they were able to build another system quickly that allowed us to work remotely. I cannot express how happy we are as were able to customize the program to fit our needs, especially being a Federal Grant holder for 2 programs.

Pros

The ability to customize the program, select type of report to run, it can be used anywhere at anytime from different mobile devices.

Cons

The ability to remove old team member names from current view when running reports and on some dropdown items. These names must remain due to the documenting but should be removed from current viewing.

Review Source

Response from New Org

May 2, 2022

Julie, thank you so much for your 5-star review and awesome feedback! We appreciate you sharing your experience -- especially during these crazy pandemic times, when we've all had to pivot and adjust . . . we're very proud to have been a part of your successful pandemic shift to remote work for you and your organization! :) We've made some recent improvements to how old (suspended or voided) users display in report search criteria and slight changes in behavior for active user dropdowns that you may find helpful. (There's always a balance between showing only current Users while still having access to search historic info.) A quick call with support may make sense to be sure you're getting the benefits of these recent changes. We're here for you (always)! Grateful thanks again, Julie, for your kind words and sharing your positive NewOrg experience with others.

DS

Dominique S.  
Data Compliance Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Awesome for small to mid-sized organizations!"

July 19, 2022

4.0

I have been using NewOrg for 8 years and I can say that it has definitely evolved to meet our needs. In that time, I've cultivated a relationship with the developers/support team personnel, and it is apparent that they take pride in what they do for the companies they serve. They are quick to respond to support tickets and check in periodically to ensure they are meeting our needs in terms of functionality. They also work to accommodate shifts in workflows that arise from program changes, which are frequent when dealing with the government. NewOrg is a boon for smaller organizations looking for an affordable but effective customer management system.

Pros

The best things about NewOrg are its ease of use, customizability to the organization's needs, the support team who truly strives to provide the best user experience, as well as the price point for the amount of functionality that is provided.

Cons

Some features such as the Dashboard, seem limited/ aren't as intuitive. Also, reports may be hard to customize once they are developed depending on the criteria you wish to use. The NewOrg team can often find workarounds for this but something to keep in mind if you will need a more fluid reporting tool.

Review Source

Response from New Org

September 15, 2022

Hi Dominique, thank you for your awesome review! Thanks also for the shout out to our support team for their commitment to our partners! As you noted, we do like to stay involved with report building to be sure you're getting the results you need. Let's get together with support to take a look at your dashboard items to be sure you're getting the most out of them. We're always looking for ways to improve features and your feedback is our best source of inspiration!

RC

Rosemary C.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Customizable for organizations of all sizes."

February 27, 2023

5.0

We have been able to go from using multiple spreadsheets, folders, and drives to using only one system to hold all the information we need.

Pros

When searching for the right software, we came across a number that worked well for smaller programs but not for growth. With NewOrg, we can grow our small organization into something great without worrying about changing it in the future. This software can handle multiple users seamlessly and was customized to fit our needs. I can easiily gather data for grant reports, and no longer have to create formulas to create my charts. Support service is wonderful and was another reason we chose NewOrg.

Cons

The calendar does not sync with my google calendar for security reasons.

Alternatives considered

[CaseWorthy](https://www.capterra.com/p/154789/CaseWorthy/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)

Reason for choosing NewOrg

Customer Service, Level of customization

Review Source

Response from New Org

March 20, 2023

Thank you Rosemary for the nice review! We're looking forward to helping you're organization grow. It's been a pleasure working with you and your team during the scoping and implementation process. Thanks again!

AA

Allen A.  
President  
Music  
Used the software for: 2+ years

### "NewOrg works for us!"

April 26, 2023

5.0

NewOrg is easy to use and their support staff is incredibly helpful.

Pros

NewOrg replaced our in-house database that was running on a PC. Our data was lost when the pc crashed. Having our data in the cloud gives us peace of mind.

Cons

We have not had any issues with NewOrg, it does everything we need.

Review Source

Response from New Org

April 27, 2023

Hi Allen, Thanks so much for your review! Great to hear things are going well, and we appreciate your shout out to our support team! Helping our non-profit partners further their missions is why we get up in the morning. :-) Thanks!

KM

Kelli M.  
Counselor  
Individual & Family Services  
Used the software for: 1-2 years

### "Great Customer Service"

June 19, 2024

5.0

Pros

I received immediate and thorough support when asking for help inputting new forms into NewOrg. We received help to make things work specifically for how our organization needed them, and this was a huge help and relief.

Cons

At first, it wasn't clear if we would be able to input forms the specific way we needed them- but with the support we received, we saw that that was not the case, which turned out to be very positive for us!

Review Source

MO

Makala O.  
Human Service Professional  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Implemented and Worth It"

July 16, 2024

5.0

Pros

Charting on paper was so tedious and chaotic, having everything in one place where staff can pull up face sheets and other records when on outing has been a major plus for us.

Cons

I have not run into any cons in regards to New Org itself, the only issues I have had are in reference to getting responses from others involved in the community. Not NewOrg issue.

Review Source

SG

Sandra G.  
Chief Operating Officer  
Government Administration  
Used the software for: 1-2 years

### "Great Program"

July 24, 2024

5.0

Pros

Very easy to use and customizable. Customer service is responsive and very helpful.

Cons

Complicated workaround to measure bednights.

Review Source

LB

Lori B.  
Operations Manager  
  
Used the software for:

### "FABULOUS"

March 29, 2016

5.0

Pros: Customer service is excellent! Timely responses and quick resolution to problems. The staff takes a very "hands on" approach to providing service and someone is always available to assist you. Con: As with any database software, it can't do "everything" we want, BUT PRO: it does nearly everything we want, and the staff is willing to collaborate to solve challenges or provide "work arounds" to get us everything we want. We love the system and recommend it to others who need to capture complex data. Their implementation and design team is unsurpassed!

Review Source

Response from New Org

March 29, 2016

Thanks Lori!

RE

Rebecca E.  
Development Coordinator  
  
Used the software for:

### "This software has provided our Ministry with much needed accountability and tracking."

July 15, 2015

5.0

Pros: Quick response time in NewOrg Support! Easy to learn and use the program NewOrg Support is very eager and willing to help you and to provide what you need! Cons: Reports can be confusing if you don't direct exactly what you need and want to see as the outcome. So it's very important to know up front what you want when asking for a specific report to be made. That is more a Con on our side than on NewOrg.

Review Source

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