# NewOrg Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NewOrg the right Human Services solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124958/NewOrg-Management-System/reviews --- NewOrg 4.8 (73) [View alternatives](https://www.capterra.com/p/124958/NewOrg-Management-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of NewOrg Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews MP Marianna P Community Care AdvocateReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “Our NewOrg platform FINALLY put all of our whole client database, reports, and event registration under one pane of glass, and it’s very user-friendly.“ April 10, 2026 JV Jaris V Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The layout can be a little overwhelming at times, which makes it harder to navigate than it could be.“ March 24, 2026 LF Lisa F Director, OperationsLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The highly customizable design allows our team to adapt forms, workflows, and reporting tools to match our changing program needs easily.“ November 24, 2025 DL Dana L VolunteerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Very rarely did we hear that they could not meet our needs, but when the system couldn't do something we asked for, they came up with alternatives.“ April 20, 2026 BL Ben L Director, Development and OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The reporting features are particularly valuable, providing clear, actionable insights into donor lifecycle, engagement levels, and our overall donor pipeline. Whether I’m looking at individual relationships or reviewing aggregate, year-over-year trends, NewOrg makes it easy to understand where we’ve been, where we are, and where the opportunities are.“ November 24, 2025 SC Shannon C Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The only downside I’ve experienced with using NewOrg is that we weren’t fully aware of all its capabilities.“ March 24, 2026 UR Uneeder R Director of ProgramsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The system is able to capture case notes and allows us to locate them easily.“ May 7, 2026 WH Whitney H Family Services ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The one thing that I would say I like the least is that when importing data from our previous database there are several duplicates and I have to manually go through and clean that up.“ June 21, 2025 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Success Adviser Education Management Used the software for: Less than 6 months ### "best mid-market option" July 30, 2019 4.0 The best solution for us at the moment in our price range. As we grow we'll begin looking for something a bit more robust at a higher price. Pros This isn't the best NGO management software out there, but it is definitely the best option at it's pricing tier. It enables overall management of the many moving parts of an NGO. The organization manual is an amazing feature--internal documentation is something no one ever has time to do. Reporting generation is also crucial. Customer service really makes NewOrg stand out. Cons There's a few features that we feel are missing, in particular re: internal communication platform options and data import. Other features could be improved upon, especially the report generation function and the donor module. Review Source BB Brittany B. Director of Assistance Programs Oil & Energy Used the software for: 6-12 months ### "Director of Assistance Programs" May 27, 2025 5.0 We cannot say enough positive praise about New Org. The entire onboarding team and support team have been responsive, communicative, and incredibly collaborative through the process. From hearing our specific needs and supporting overall scoping, to determining feasibility of wishlist items and how it would impact other parts of our portal integration, the team has been true partners from start to finish. Everything we ask for has been truly vetted, tested, and provided, and the ongoing support through the quick response to their ticket support system has been efficient. We are very happy with this system and truly cannot express enough how transformative the integration of New Org has been for our organization. Pros New Org has provided incredible transparency into the fiscal health of our organization, as wall as our current status. The real-time reporting, quick support responses to tickets, integration with other systems, and user-friendly functionality has been transforming our ability to provide urgent assistance needs to our clients, and to provide excellent customer service. Cons There is nothing not working to meet the needs of our organization within New Org. They have truly catered the platform to meet our unique program needs, and we have worked collaboratively to continue to expand our platform to better support our stakeholders. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing NewOrg It is my understanding the price and functionality within New Org met our organization's needs. Review Source JL Joy L. Used the software for: ### "Functional, customizable, and attentive service team " August 7, 2015 3.0 Pros: - Friendly to needs of non-profits, without the bloat that comes with software for enterprises - Dedicated team, care about serving customers - Flat monthly fee with everything included Cons: - Limited to certain browsers - Reports run slow , building them not very intuitive - Mailing tool not always reliable / intuitive Review Source SC Shannon C. Executive Director Mental Health Care Used the software for: 2+ years ### "The Best of All Worlds" March 24, 2026 5.0 Our organization provides direct services and NewOrg has helped us spend more time with our patrons instead of getting bogged down in paperwork. The migration to our platform has also made a real difference for our time-management needs, addressing gaps our office had been struggling with. The price is reasonable, and I appreciate how the platform can be tailored to our organization’s needs. I also value the personal touch throughout the experience, from sales through to support. Pros From the start, NewOrg has tailored their platform to meet our organization’s needs. Their support team has been incredibly helpful and accommodating whenever we’ve needed changes, and it genuinely feels like they do it all with a smile. Their response time on support tickets is very quick, and they pay close attention to the details to make sure we’re fully supported. Cons The only downside I’ve experienced with using NewOrg is that we weren’t fully aware of all its capabilities. We thought we were using the platform to its fullest, but during an annual review with their staff, we realized it can do much more. In particular, it offers additional support for our end-of-month reports that we hadn’t been taking advantage of. Review Source Response from New Org May 11, 2026 Thank you for such a thoughtful review, Shannon! We love hearing that NewOrg has helped your team cut down on paperwork and spend more time focused on the patrons you serve. It’s also great to know the platform’s flexibility, support experience, and annual review process helped uncover new ways to support your end-of-month reporting. We appreciate your trust in NewOrg and look forward to continuing to help your team get even more out of the system. OT Olivia T. Program Director Individual & Family Services Used the software for: 6-12 months ### "We appreciate NewOrg!" March 10, 2026 5.0 It's honestly been really pleasant! A lot of non-profits don't go into database development thinking it will be fun-- we're social workers. :-) Our Engineer, \[sensitive content hidden\], was really thoughtful and deliberate in his recommendations during the development phase. By the end of it, it felt like he had a good understanding our program, both from a data perspective and from a service delivery framework. Pros I really appreciated the individualized support that NewOrg gave our organization during the planning phase. Our engineer asked a lot of good questions and even, anticipated potential issues during the development. Cons The biggest challenge for us so far is that we aren't able to make certain fields required. Part of this is that our multi-service organization have access to the same questions. While some questions are required for a department, it may not be for another. It would be great if we could somehow find a way to make certain question required based on the department. Review Source Response from New Org May 11, 2026 Hi Olivia, this was wonderful to read! Database development is not always the easiest thing to translate from real-life social work processes, so we’re glad your experience felt thoughtful, collaborative, and even pleasant along the way. We’re especially happy to hear that your engineer took the time to understand how your programs operate, not just what needed to be tracked. Your feedback about department-specific required fields is also very helpful, and we’ll keep that in mind as we continue to improve the platform! BL Ben L. Director, Development and Operations Non-Profit Organization Management Used the software for: 2+ years ### "Efficiency and ease in managing our donor pipeline" November 24, 2025 5.0 Overall, NewOrg is a reliable, user-friendly, and data-driven donor management solution that has truly enhanced how we steward and grow our donor base. I highly recommend it. Pros NewOrg has been an outstanding tool for managing our donors and strengthening our fundraising efforts. The system was already in place when I joined the organization, and I was immediately impressed by how well-structured it is from a donor-management perspective. The reporting features are particularly valuable, providing clear, actionable insights into donor lifecycle, engagement levels, and our overall donor pipeline. Whether I’m looking at individual relationships or reviewing aggregate, year-over-year trends, NewOrg makes it easy to understand where we’ve been, where we are, and where the opportunities are. The platform streamlines tasks that are often scattered across multiple tools, saving time and improving accuracy. Everything from tracking interactions to monitoring giving history feels integrated and thoughtfully designed for nonprofit work. Cons Honestly, this platform streamlines our donor management and increases efficiencies across the entire process. I don't see any single place where we would be better off without the system. Review Source Response from New Org December 3, 2025 Thank you for the thoughtful review, Ben. We’re so glad NewOrg has helped strengthen your donor pipeline, and we’re always here to support your continued success. LF Lisa F. Director, Operations Legal Services Used the software for: 2+ years ### "Great Partner for our Legal Advocacy Nonprofit!" November 24, 2025 5.0 Most importantly, we value NewOrg for its strong customer support and nonprofit-centered implementation approach - from the initial hands-on onboarding and ongoing training as we grew with the system to their consistent, responsive ‘above and beyond’ assistance. These aren’t just support agents – they’re our partners. NewOrg provides us with a dependable solution that has been key to organizational efficiency when every dollar counts and has strengthened our data-driven decision-making in support of our long-term strategic planning. Pros For our legal advocacy nonprofit, NewOrg is the core of our case management process. Its flexibility, user-friendly interface, and comprehensive platform make it possible for us to use one system to manage both case and donor activity. The highly customizable design allows our team to adapt forms, workflows, and reporting tools to match our changing program needs easily. The system supports efficient case and contact coordination with robust reporting features – all in a secure environment. Cons No complaints. We've been with this application since we moved from spreadsheet tracking and have found everything we need here. Review Source Response from New Org December 3, 2025 Thank you so much for the thoughtful review, Lisa. We are grateful for your partnership and are always here to support your team as your program needs continue to evolve. DL Dana L. Volunteer Non-Profit Organization Management Used the software for: 6-12 months ### "Great product and fantastic support!" April 20, 2026 5.0 From our initial sales call through the implementation, the NewOrg staff was friendly, curious, and supportive. Very rarely did we hear that they could not meet our needs, but when the system couldn't do something we asked for, they came up with alternatives. The team was conscious of our tight not-for-profit budget and our small team's schedules. With our implementation complete, NewOrg left us confident that if something changes, they will be there to help us. Pros NewOrg is user-friendly and adaptable. It is clearly built with a not-for-profit in mind. The implementation team was extremely helpful and responsive throughout the customization and testing process. They took the time to listen, learn about our organization and all of its quirks, and make our NewOrg work for us. You don't realize how many "exceptions" there are until you talk through a "typical" day or program. NewOrg customized the product to meet our needs without overcomplicating things. The reporting gives us what we need without all of the extra steps we had to do before in excel or google docs. And multiple people can now access the information simultaneously. It's great to have it all in one place! Cons We didn't have the need for all of the bells and whistles since we already have systems in place for contacting our clients. Review Source Response from New Org May 11, 2026 Hi Dana, thank you for the thoughtful review and for sharing your experience with NewOrg! We’re glad our team was able to understand your organization’s unique workflows and build a solution that fits your needs without adding unnecessary complexity. It’s great to hear the platform has helped streamline reporting, improve collaboration, and centralize information for your team. We truly appreciate your partnership and continued trust in NewOrg. JV Jaris V. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Makes Managing Everything Easier" March 24, 2026 5.0 Overall, it’s been a great experience. It keeps everything organized and easy to manage in one place. Pros I like that everyone has their own profile—it just makes it way easier to keep track of people and stay organized. Cons The layout can be a little overwhelming at times, which makes it harder to navigate than it could be. Review Source Response from New Org May 11, 2026 Thank you for sharing your feedback, Jaris! We’re glad to hear the individual profiles have made it easier to stay organized and manage information in one place. We also appreciate your note about the layout feeling overwhelming at times, and we’ll keep that in mind as we continue working to make navigation clearer and more intuitive. DB Deborah B. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Data Tracking & Reporting" March 26, 2026 5.0 Pros The data collection/retrieving is very useful; It is user friendly; Reporting Systems help greatly for End of Month Cons At times, slow between screens; Due to my lack of tech abilities, not sure if we could make it easier to run reports. Review Source Response from New Org May 11, 2026 Thank you for taking the time to leave a review, Deborah! It’s great to hear NewOrg has become a helpful part of your end-of-month reporting and day-to-day data management processes. We also appreciate the honest feedback regarding screen speed and report accessibility, and we’ll continue working to make the experience smoother and easier to navigate for all users. AP Amelia P. Interim Program Director Non-Profit Organization Management Used the software for: 6-12 months ### "High level of customer satisfaction here! " February 16, 2024 5.0 I truly enjoyed being able to be a part of the development of how we wanted it to work and to be able to provide feedback and get great results from the NewOrg team to deliver a system that is exactly what we were looking for with some great features, which allows our organization to complete our daily tasks with a much greater level of efficiency. I appreciate the level of customer service that the NewOrg team provides, customer service like theirs is rare these days, but Greatly appreciated and makes the process smoother when dealing with something (a system) that can be confusing to some! Pros I enjoy the high level of customization which can be created for the needs of your organization. I also truly enjoy working with \[sensitive content hidden\], the way he is able to understand our organizations needs and make the system reflect this is astounding! He is truly a gem! Thank you \[sensitive content hidden\]!! Cons It took me a bit to learn, but that isn't because of anything to do with NewOrg. Sometimes, technology and I don't get along, but I can say that \[sensitive content hidden\] was always extremely patient and was great at walking me through a process so I could better understand how the system works! Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More effective product for what our organization was seeking. Completed more tasks and had more efficiency in the system. Provided more options for the cost. Review Source LP Leika P. Operations Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Finally, no more MS Access!!" May 2, 2024 5.0 Pros Came from using MS Access, which I was okay with, but to get our data for the reports, I had to spend hours navigating through spreadsheets, forms, and cells. Again, it worked but was time-consuming, and on top of that very hard to minimize human errors and troubleshoot. It is VERY easy to use NewOrg. Love that most of the reports that I need are easily accessible with just one click. The support team is phenomenal and very patient! Cons If I had to pick anything, the inventory system we are using now is not the best compared to what I am used but it is completely understandable as it was custom-built for us and was not originally something that was within the scope of NewOrg. It works fine but not ideal. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Too many inaccurate entries and reports. I was unable to clean up and a lot of unused data was being tracked and stored. Review Source Response from New Org May 20, 2024 Thanks for the review Leika! Stay tuned for news about inventory management in the next 6 months! DD Donna D. Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "NewOrg is quicker implementation and less cost than other software" December 14, 2022 5.0 We are going from completely paper reliant to database reliant. It was a great process from \[SENSITIVE CONTENT\] who got us started into \[SENSITIVE CONTENT\] who set up our system and trained us. Incredibly helpful team. Pros Customizeable, very easy to use, great support team Cons I can't find anything I like least. It is a really good system Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/)[Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[ECINS](https://www.capterra.com/p/236606/ECINS/) Reason for choosing NewOrg The price was a huge factor. Additionally, the assistance from \[SENSITIVE CONTENT\] and ease of using the system were factors Review Source Response from New Org January 5, 2023 Thanks for your great feedback Donna! We're really glad you enjoyed the implementation process, change is always a little uncomfortable but your team embraced it. We look forward to helping Restoration House continue to grow! LC Lindsey C. Director of New Orleans Programming Non-Profit Organization Management Used the software for: 2+ years ### "Very helpful customer success experience! " November 19, 2025 5.0 Pros I had such positive interactions with their customer service team member \[sensitive content hidden\]! My requests were complex, and she worked with me tirelessly to get to a resolution that worked! Super friendly and accommodating! Cons I wish we could generate more dynamic dashboards from our raw data - it would help me be more responsive to my data. Review Source Response from New Org December 3, 2025 Thank you for the kind words, Lindsey! We are glad our team was able to support you. We would be happy to help you build more dynamic dashboards as well, so just let us know and we can walk through some options together. KV King V. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "NewOrg Software Continues to Reign " December 19, 2024 5.0 superior logistics reporting with easy remote integration Pros Easy to navigate with data driven outcomes for excellent reporting, flexible platform that is easily modified and the superior customer service are all reasons I recommend NewOrg Cons The monthly cost is inching higher, but quality does cost Review Source JB Julie B. Director Non-Profit Organization Management Used the software for: 2+ years ### "NewOrg made it possible to work remotely during Pandemic" March 15, 2022 5.0 For the last few years (prior to Pandemic) we have used this system for one of our program and have had NO issues. It provides all the features we needed. Anytime we needed to add or remove items from the program, they were right on it with the same or next day. Excellent customer and IT support. Once the pandemic hit, our office was going to be shut down and panicked on how we are to serve our clients with our other program. Contacted NewOrg and they were able to build another system quickly that allowed us to work remotely. I cannot express how happy we are as were able to customize the program to fit our needs, especially being a Federal Grant holder for 2 programs. Pros The ability to customize the program, select type of report to run, it can be used anywhere at anytime from different mobile devices. Cons The ability to remove old team member names from current view when running reports and on some dropdown items. These names must remain due to the documenting but should be removed from current viewing. Review Source Response from New Org May 2, 2022 Julie, thank you so much for your 5-star review and awesome feedback! We appreciate you sharing your experience -- especially during these crazy pandemic times, when we've all had to pivot and adjust . . . we're very proud to have been a part of your successful pandemic shift to remote work for you and your organization! :) We've made some recent improvements to how old (suspended or voided) users display in report search criteria and slight changes in behavior for active user dropdowns that you may find helpful. (There's always a balance between showing only current Users while still having access to search historic info.) A quick call with support may make sense to be sure you're getting the benefits of these recent changes. We're here for you (always)! Grateful thanks again, Julie, for your kind words and sharing your positive NewOrg experience with others. DS Dominique S. Data Compliance Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome for small to mid-sized organizations!" July 19, 2022 4.0 I have been using NewOrg for 8 years and I can say that it has definitely evolved to meet our needs. In that time, I've cultivated a relationship with the developers/support team personnel, and it is apparent that they take pride in what they do for the companies they serve. They are quick to respond to support tickets and check in periodically to ensure they are meeting our needs in terms of functionality. They also work to accommodate shifts in workflows that arise from program changes, which are frequent when dealing with the government. NewOrg is a boon for smaller organizations looking for an affordable but effective customer management system. Pros The best things about NewOrg are its ease of use, customizability to the organization's needs, the support team who truly strives to provide the best user experience, as well as the price point for the amount of functionality that is provided. Cons Some features such as the Dashboard, seem limited/ aren't as intuitive. Also, reports may be hard to customize once they are developed depending on the criteria you wish to use. The NewOrg team can often find workarounds for this but something to keep in mind if you will need a more fluid reporting tool. Review Source Response from New Org September 15, 2022 Hi Dominique, thank you for your awesome review! Thanks also for the shout out to our support team for their commitment to our partners! As you noted, we do like to stay involved with report building to be sure you're getting the results you need. Let's get together with support to take a look at your dashboard items to be sure you're getting the most out of them. We're always looking for ways to improve features and your feedback is our best source of inspiration! RC Rosemary C. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Customizable for organizations of all sizes." February 27, 2023 5.0 We have been able to go from using multiple spreadsheets, folders, and drives to using only one system to hold all the information we need. Pros When searching for the right software, we came across a number that worked well for smaller programs but not for growth. With NewOrg, we can grow our small organization into something great without worrying about changing it in the future. This software can handle multiple users seamlessly and was customized to fit our needs. I can easiily gather data for grant reports, and no longer have to create formulas to create my charts. Support service is wonderful and was another reason we chose NewOrg. Cons The calendar does not sync with my google calendar for security reasons. Alternatives considered [CaseWorthy](https://www.capterra.com/p/154789/CaseWorthy/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[CharityTracker](https://www.capterra.com/p/132388/CharityTracker/) Reason for choosing NewOrg Customer Service, Level of customization Review Source Response from New Org March 20, 2023 Thank you Rosemary for the nice review! We're looking forward to helping you're organization grow. It's been a pleasure working with you and your team during the scoping and implementation process. Thanks again! AA Allen A. President Music Used the software for: 2+ years ### "NewOrg works for us!" April 26, 2023 5.0 NewOrg is easy to use and their support staff is incredibly helpful. Pros NewOrg replaced our in-house database that was running on a PC. Our data was lost when the pc crashed. Having our data in the cloud gives us peace of mind. Cons We have not had any issues with NewOrg, it does everything we need. Review Source Response from New Org April 27, 2023 Hi Allen, Thanks so much for your review! Great to hear things are going well, and we appreciate your shout out to our support team! Helping our non-profit partners further their missions is why we get up in the morning. :-) Thanks! SW Sheila W. Executive Director Education Management Used the software for: 2+ years ### "Thoughtful, dedicated, professional" August 4, 2023 5.0 Our overall experience has been very positive Pros We have used New Org for more than a decade and it continues to grow with the organization and meet our needs. The team at New Org are true thought partners in helping to create the most elegant and efficient solution. Cons We don't have many complaints about the system. Any time we have a challenge, the New Org team helps us think through a better solution. While no system is perfect, their team and management are exceptional, personable, and highly responsive and that has kept us as users for more than a decade. Review Source Response from New Org August 7, 2023 Thanks for the kind words Sheila! We appreciate our partnership and look forward to another 10 years! :-) SD Sheila D. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Versatile and Functional Software" March 25, 2022 5.0 The NewOrg system we implemented is critical to our organization. It improved our processes by creating a job portal and eliminated some of our data entry tasks, creating more time for us to do more important tasks. Plus, New Org provides great tech support! Pros NewOrg has a great implementation team. They spent a lot of time with us customizing a system that meets all of our needs. In addition to typical nonprofit needs such as fundraising and record keeping, they created a job matching system and job portal which met our nonprofit's specific needs. Cons There are some fields which didn't apply to my application and I had to learn to ignore them. Reason for choosing NewOrg NewOrg was the only system that met all of our needs. They could easily create a job matching system for us plus a job portal and they provided tech support. Review Source Response from New Org May 2, 2022 Hello Sheila, thank you very much for sharing your NewOrg experience with others! We'll be sure to share your positive comments with the rest of the team, especially the implementation staff and support. We appreciate you and look forward to continuing to support you and your organization as you continue to grow and do great things! LM Leslie M. Executive Director Government Relations Used the software for: Less than 6 months ### "User Friendly" March 11, 2024 5.0 The company is very attentive to our needs and designed a platform to fit our organizations. Pros The platform is intuitive. We are a small, yet very busy office so it was important for us to have a system that we could integrate seamlessly. Cons We have been 100% happy with the experience. Review Source Response from New Org April 24, 2024 Thanks Leslie! That's great to hear. We appreciate you sharing your experience! LB Lori B. Operations Manager Used the software for: ### "FABULOUS" March 29, 2016 5.0 Pros: Customer service is excellent! Timely responses and quick resolution to problems. The staff takes a very "hands on" approach to providing service and someone is always available to assist you. Con: As with any database software, it can't do "everything" we want, BUT PRO: it does nearly everything we want, and the staff is willing to collaborate to solve challenges or provide "work arounds" to get us everything we want. We love the system and recommend it to others who need to capture complex data. Their implementation and design team is unsurpassed! Review Source Response from New Org March 29, 2016 Thanks Lori! RE Rebecca E. Development Coordinator Used the software for: ### "This software has provided our Ministry with much needed accountability and tracking." July 15, 2015 5.0 Pros: Quick response time in NewOrg Support! Easy to learn and use the program NewOrg Support is very eager and willing to help you and to provide what you need! Cons: Reports can be confusing if you don't direct exactly what you need and want to see as the outcome. So it's very important to know up front what you want when asking for a specific report to be made. That is more a Con on our side than on NewOrg. Review Source SS Sarah S. Director of Grant and Compliance Non-Profit Organization Management Used the software for: 6-12 months ### "So Happy We Switched to NewOrg!" May 4, 2026 5.0 We recently made the switch to NewOrg from our previous data management platform. Immediately upon switching, our team knew we had made the right decision. In the past, our data management system had felt like a one-size-fits-none approach to a subject that varies extraordinarily for each organization. We had had to devise ways to ensure our programs’ data fit into their platform, even when the two weren’t compatible. But NewOrg’s platform is customizable to fit our organization’s programs and needs. Our staff was initially hesitant to make the transition to a new software. While we all recognized the need for growth, the learning curve with any new implementation can be intimidating and interrupt workflow. We can happily report that the implementation process and learning curve were both much easier than we anticipated, with the NewOrg team working on an expedited timeline to help us get our most important programs up and running as soon as possible. Whenever we sought help (primarily for user error) NewOrg was responsive and patient as they walked us through the solution. We want to make a special shout-out to \[sensitive content hidden\], who aided us in the implementation, as well as to Jared, who first walked us through NewOrg’s features without pressuring us. Together, they exceeded our expectations and made transitioning feel completely manageable. NewOrg also provided custom manuals for our staff to refer back to the instructions independently. Our previous system only offered a one-time group training recording, which was difficult to follow and allowed for certain details to be forgotten as time went on. In contrast, NewOrg’s customizable manuals are detailed and clear, with step-by-step instructions accompanied by screen shots. This manual has empowered our team in our strides to be data-driven—and when we need extra help, their dedicated customer service team has been timely and helpful. This is such a relief after experiences with other data platforms where customer service takes weeks or even months to answer a ticket. Far from overwhelming, NewOrg’s excellent team made the transition process smooth and even enjoyable. Pros Customer service, ease of customization, and quality training (both printed materials and live training). Cons N/A-We haven't found anything that we dislike about NewOrg. Our experience has only been positive with NewOrg! Alternatives considered [FAMCare](https://www.capterra.com/p/55008/FAMCare-Human-Services/)[BoardOnTrack](https://www.capterra.com/p/190242/BoardOnTrack/)[CharityTracker](https://www.capterra.com/p/132388/CharityTracker/) Reason for choosing NewOrg Ease of use, ability to customize to many of our very different programs. Switched from [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/) Our previous system was very expensive and did not provide the tools that we needed to manage our data. Review Source Similar Products Featured ## Related categories [Donation Management](https://www.capterra.com/donation-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Human Services](https://www.capterra.com/human-services-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.