---
title: "Freshdesk Pricing 2026 | Capterra"
description: "Learn more about Freshdesk pricing plans including starting price, free versions and trials."
source_url: "https://www.capterra.com/p/124981/Freshdesk/pricing/"
page_type: "pricing"
language: "en"
---

# Freshdesk Pricing

- Overall rating: 4.5 out of 5 from [3,468 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)
- Starting at $19.00 per month
- Free trial: Available
- Free version: Available
- Credit card required: No

---

## How much does Freshdesk cost?

Freshdesk has **3 different plans**. The pricing **starts at $19 per user per month** with a free plan available.

### Freshdesk Growth

- Price: $19.00
- Billing: Per User, Per Month

#### Freshdesk Growth plan includes:

- Help Desk and Ticketing
- OOB analytics and standard reports
- Self-service knowledge base
- Security, routing, SLA

### Freshdesk Pro

- Price: $55.00
- Billing: Per User, Per Month

#### Freshdesk Pro plan includes:

- Collaborators Multilingual help desk
- Freddy AI
- Custom real-time dashboard - Agent availability dashboard
- Multilingual translations - Full portal customization
- Business hours - Multiple SLA policies

### Freshdesk Enterprise

- Price: $89.00
- Billing: Per User, Per Month

#### Freshdesk Enterprise plan includes:

- Multilingual Help Desk
- Skill-based ticket assignment
- Agent shifts and out of office scheduler
- JWT authentication
- Audit logs
- Allowed domains and IP whitelisting
- Sandbox

---

## Is Freshdesk worth the price?

### Value for Money
- Overall rating: 4.4 out of 5
- Good or excellent value for money: 87%

AI summary based on 112 value-for-money rating reviews:
Reviewers indicate that Freshdesk offers good value for money, especially for small to mid-sized businesses. They appreciate the range of pricing plans, including a free plan that allows small businesses to get started without any initial investment. However, some reviewers feel that Freshdesk can become expensive, particularly for small businesses with limited budgets.

#### Rating breakdown
- Ease of use: 4.5
- Customer service: 4.5
- Features: 4.3
- Ease of deployment: 4.4
- Likelihood to recommend: 81%

Based on 3,468 total Freshdesk reviews.

---

## How does Freshdesk compare to other alternatives?

Freshdesk's $19 per user per month starting price is toward the lower end compared to its best alternatives; alternatives start between $15 and $55.

Freshdesk pricing comparison

| Product | Plans | Starting price | Free version | Free trial | Value for Money |
| --- | --- | --- | --- | --- | --- |
| Freshdesk — 4.5 out of 5 ([3,468 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 |
| [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,803 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 |
| [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,089 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 |
| [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 |
| [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) — 4.6 out of 5 ([182 reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)) | 3 plans | $29.00 /user/mo | Not available | Available | 4.4 |

---

## What reviewers say about Freshdesk's pricing

### What they like

-   **Freshdesk offers good value for money** Especially for small to mid-sized businesses. They appreciate the range of pricing plans, including a free plan that allows small businesses to get started without any initial investment.
    
-   **The software cost-effective** With features like multi-channel support, automation capabilities, and customizable branding available at competitive prices. They also value the ability to test the software through a free trial before committing to a paid plan.
    
-   **Freshdesk's pricing is flexible and includes multiple users per account at no additional cost** Making it an affordable option compared to other CRMs.
    

### What holds them back

-   **Freshdesk can become expensive** Particularly for small businesses with limited budgets. They mention that advanced features are often locked behind higher-tier plans, which can be a drawback for those needing more functionality.
    
-   **Users also note that the pricing structure can be complex and managing licenses can be challenging** Additionally, some reviewers express concerns about unexpected price increases and the cost of adding more agents or using advanced features.