--- title: "Freshdesk Pricing 2026 | Capterra" description: "Learn more about Freshdesk pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/124981/Freshdesk/pricing/" page_type: "pricing" language: "en" --- # Freshdesk Pricing - Overall rating: 4.5 out of 5 from [3,470 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) - Starting at $19.00 per month - Free trial: Available - Free version: Available - Credit card required: No --- ## How much does Freshdesk cost? Freshdesk has **3 different plans**. The pricing **starts at $19 per user per month** with a free plan available. ### Freshdesk Growth - Price: $19.00 - Billing: Per User, Per Month #### Freshdesk Growth plan includes: - Help Desk and Ticketing - OOB analytics and standard reports - Self-service knowledge base - Security, routing, SLA ### Freshdesk Pro - Price: $55.00 - Billing: Per User, Per Month #### Freshdesk Pro plan includes: - Collaborators Multilingual help desk - Freddy AI - Custom real-time dashboard - Agent availability dashboard - Multilingual translations - Full portal customization - Business hours - Multiple SLA policies ### Freshdesk Enterprise - Price: $89.00 - Billing: Per User, Per Month #### Freshdesk Enterprise plan includes: - Multilingual Help Desk - Skill-based ticket assignment - Agent shifts and out of office scheduler - JWT authentication - Audit logs - Allowed domains and IP whitelisting - Sandbox --- ## Is Freshdesk worth the price? ### Value for Money - Overall rating: 4.4 out of 5 - Good or excellent value for money: 87% AI summary based on 112 value-for-money rating reviews: Reviewers indicate that Freshdesk offers good value for money, especially for small to mid-sized businesses. They appreciate the range of pricing plans, including a free plan that allows small businesses to get started without any initial investment. However, some reviewers feel that Freshdesk can become expensive, particularly for small businesses with limited budgets. #### Rating breakdown - Ease of use: 4.5 - Customer service: 4.5 - Features: 4.3 - Ease of deployment: 4.4 - Likelihood to recommend: 81% Based on 3,470 total Freshdesk reviews. --- ## How does Freshdesk compare to other alternatives? Freshdesk's $19 per user per month starting price is toward the lower end compared to its best alternatives; alternatives start between $9 and $55. Freshdesk pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Freshdesk — 4.5 out of 5 ([3,470 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,803 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,090 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) — 4.5 out of 5 ([2,214 reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)) | 4 plans | $9.00 /user/mo | Available | Available | 4.5 | --- ## What reviewers say about Freshdesk's pricing ### What they like - **Freshdesk offers good value for money** Especially for small to mid-sized businesses. They appreciate the range of pricing plans, including a free plan that allows small businesses to get started without any initial investment. - **The software cost-effective** With features like multi-channel support, automation capabilities, and customizable branding available at competitive prices. They also value the ability to test the software through a free trial before committing to a paid plan. - **Freshdesk's pricing is flexible and includes multiple users per account at no additional cost** Making it an affordable option compared to other CRMs. ### What holds them back - **Freshdesk can become expensive** Particularly for small businesses with limited budgets. They mention that advanced features are often locked behind higher-tier plans, which can be a drawback for those needing more functionality. - **Users also note that the pricing structure can be complex and managing licenses can be challenging** Additionally, some reviewers express concerns about unexpected price increases and the cost of adding more agents or using advanced features. ## Price & value in reviewers' words * * * 5 out of 5 stars > "All at a price point that is easy to justify." Reviewer: Norm G. Role: Business Intelligence Technical Lead * * * 5 out of 5 stars > "Overall I think it's a great product and is worth checking out. If you need something free like I did, definitely give it a shot." Reviewer: Joe R. Role: IT Director * * * 4 out of 5 stars > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it takes a while to response." Reviewer: Chuck E. Role: Support Services Analyst * * * 5 out of 5 stars > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" Reviewer: Graziana C. Role: Customer Operations Lead [Check all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)