# Page 30 | Freshdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 30 - Is Freshdesk the right Knowledge Management solution for you? Explore 3408 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124981/Freshdesk/reviews --- Freshdesk 4.5 (3408) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 30 - Reviews of Freshdesk ## Showing most helpful reviews Showing 726-750 of 3408 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Raevon F. Web developer Entertainment Used the software for: 6-12 months ### "Awesome App" October 28, 2022 5.0 Pros I like the UI on Freshdesk, It's naturalfurthermore, has you ready straight away. The siteis receptive to various screen sizes, yet thedefault size appears all good to me. That's what the underlying pageshows generally open tickets is not difficult to utilize. Somethingthat is promptly clear is the absence of being capableto perceive the number of tickets that are forthcoming/got inspecific gatherings, however not a work of art. Thereis a view in the dashboard that shows generally unsettledtickets and includes in practically like a dashboard typeview - a reward of this view is it lets you know wheretickets are forthcoming, looking out for a client or thirdparty as well so you can get a decent in general preview onwhat your help work area is doing. These are moreoverinteractive which takes you straightforwardly into a view withthe applicable tickets (in view of where you haveclicked). Cons Love the application. Extremely supportive for our representatives toimmediately answer. The one issue is, assuming that you usea vanity helpdesk URL, the new connections will notopen the application. So, you can't straightforwardly interfaceinto the application any longer with to-specialist messages. Review Source JV Jacob V. District Network Technician Education Management Used the software for: 2+ years ### "This is a Great Product!" April 28, 2022 5.0 Pros This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing. The Ticketing system has improved overall efficiency for our Tech department. You can implement other third party tools for remote access to your end users. Cons Could use better features for Auto-response and in canned responses or some kind of AI feature to assist. Review Source Cesar C. Técnico de soporte de TI Information Technology and Services Used the software for: 1-2 years ### "Freshdesk is a tool that will help you deal with incidents in your services in the shortest possible" May 11, 2020 4.0 With Freshdesk I can keep in constant communication with clients who have incidents in the different software of our organization. In addition, this software has provided us with benefits as tools to collect comments about our services or create automatic responses to customers. Pros Freshdesk is a help desk platform with a really friendly GUI. What I like the most is that it is possible to implement a live chat for customers, so that communication is immediate and solutions are provided quickly. In addition, the platform allows you to organize tickets according to their priority to deal with problems more efficiently. Cons The mobile application needs improvement, as it does not correctly synchronize incoming tickets, which causes delays, especially if there are many requests and incoming messages. Review Source CQ Christian Q. Google Workspace Consultant Information Technology and Services Used the software for: 1-2 years ### "Best thing you can get for an affordable price" May 21, 2021 5.0 Ticket handling has never been easier, I'd highly recommend. Pros Freshdesk is so far the easiest CRM I've used, it comes with all the essential features and it's still light. I've used more comprehensive CRMs in terms of functionalities yet it ends up being overwhelming as they include many features that are scarcely used. Cons It seems the unsend response doesn't work when you send your feedback with different status. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) It's bar none the best quality you can get for the price. Review Source Jérémy V. CTO Used the software for: 2+ years ### "Great product with a lot of features" July 9, 2018 4.0 Our support teams have increased the response and quality rates. We have a better view of our customers problems and of our support lines. Pros There is a lot of features even in the free version. The product is quite easy to use for our teams and to manage. There is a lot of options to automate the system and help us daily. The support is fast and competent. Cons There should be a way to buy some more features without going to an other pricing plan as the pricing can be very different between all the plans and the cost at the end can be quite high when you have a lot of peoples to have only one or two features. Review Source JC Jessica C. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "Freshdesk Can Save Your Sanity" August 16, 2023 5.0 Overall, I am convinced that Freshdesk has saved my sanity on many occasions and has allowed me to communicate directly, clearly and with urgency any IT problem that I'm having. Pros I really enjoy how intuitive the software is and how it can be customized by my IT department to help guide me in describing the issue I'm having. I like that it links directly to my email and gives me real-time tracking of my ticket. Cons Nothing at the moment, thank you very much Review Source VR Verified Reviewer Director of Information Services Retail Used the software for: 2+ years ### "Freshdesk to automate your IT" April 30, 2025 4.0 We use it for all helpdesk tickets and onboarding. Pros Integration with Microsoft domains and Azure Cons Not the easiest to learn it on your own. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Freshdesk Price Switched from [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) Improved automation Review Source Rubén D. Senior Software Engineer Airlines/Aviation Used the software for: 2+ years ### "Very happy with the product" June 19, 2019 5.0 We are very happy with the product. Pros The customization of the Customer Portals is awesome. Also the level of detail of all the ticket fields that can be setup is awesome. It helps us manage in a very easy way thousands of requests daily. Cons The customization of some forms might be a little bit too complex for non-technical users. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshdesk The overall set of functionalities and optios was bigger. Review Source DR Daniel R. Sr Fuel Handler Utilities Used the software for: 2+ years ### "customer service tool" August 19, 2022 5.0 it was ok not sure why company switched but they did the job i would’ve kept using them. Pros ease of use and knowledge of customer service reps. Cons response time was a little too slow. their response time to support tickets sometimes would take \[SENSITIVE CONTENT\] to days to get a reply and in my industry we need response sooner. they had knowledge to help tackle the problems when we did get a response but by the time we did get a response sometimes the issue was already resolved. Review Source AC Alfonso C. Director Information Technology and Services Used the software for: 1-2 years ### "Alfonso's Review 21 May 2021" May 21, 2021 4.0 Excellente! Pros Easy to use and the integrations functionality with the omnichannel focus. Cons Flat prices for all users isn´t appropriate for growing businesses. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source MH Michael H. Owner Computer & Network Security Used the software for: Less than 6 months ### "Changed to Freshdesk" July 28, 2023 5.0 I like Freshdesk over WHMCS and OsTicket, which was my past solution for ticket management. Only wish GreshBooks had a free or very low cost package to intergrate together, or to allow me to integrate WaveApps with FreshDesk. Pros Easy to use site. Loads of helpful information. Love the ticket layout. Better way to load and trace incidents/projects/tasks Cons Price is a bit high for me, for the next level. Switched from [WHMCS](https://www.capterra.com/p/130157/WHMCS/)[osTicket](https://www.capterra.com/p/125118/osTicket/) Needed better functionality of ticket system Review Source VR Verified Reviewer Technical Account Manager Online Media Used the software for: 2+ years ### "Freshdesk is THE Customer Support Solution you need!" January 6, 2020 5.0 I would highly recommend Freshdesk if you're looking for a scaleable support solution at a reasonable price. Pros I really love the overall ease-of-use, from the UI to the workflows possible. Really love the automation possible through advanced setup. Cons Sometimes it takes awhile to get through to the account managers, but everyday customer support is very responsive. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshdesk Better price for the needed components. Review Source NL Ngong L. Lanzydesigns Graphic Design Used the software for: 6-12 months ### "Best software for planning and knowledge management " February 2, 2023 5.0 From my experience using Freshdesk software, I can confidently say it is an excellent way to manage customer service. It is user friendly, easy to set up, and offers great features such as improved team collaboration, automated workflows and customer analytics. These features make working with customers much easier and allow for better customer satisfaction. Overall, I highly recommend Freshdesk for any company looking for an effective customer support solution. Pros There are some advantages using Freshdesk software Some of them include: they have a good customer satisfaction through better patron service and ticket resolution times, improve effectivity in managing patron support queries and requests, better team collaboration, better consumer analytics, and the ability to build custom workflows and automation Cons No major problem using freshdesk only that one of the cons to using Freshdesk is the cost. While Freshdesk offers a great product, it can be quite costly for some businesses enterprise. Secondly the software can be somehow complex and there may be a learning difficulties for some users. Review Source Tagie B. Tagie Burton Business Supplies and Equipment Used the software for: 1-2 years ### "Freshdesk 1" January 15, 2023 5.0 Using this software has been manageable and helpful Pros Integrates with a variety of third-party apps and services and Has a robust knowledge base and community forum for support Cons Some advanced features may be difficult for non-technical users to set up and use. It has Limited flexibility in customizing the ticket forms Review Source VR Verified Reviewer Help Desk Computer Software Used the software for: 1-2 years ### "Uso del Freshdesk" March 29, 2023 3.0 Pros La facilidad de gestión sobre el usuario Cons Al adjuntar el reporte de días hay veces que aparece el día equivocado Review Source VR Verified Reviewer Support Manager Design Used the software for: 2+ years ### "Great for managing a helpdesk with a variety of specialties " June 20, 2019 5.0 Has made managing our helpdesk much easier, the support is good, I have no complaints. Pros Makes it easy to divvy up support tickets between disparate teams. Cons I preferred the old UI but it's been deprecated now. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source bP bryan P. reviewer Computer Software Used the software for: 6-12 months ### "Freshdesk Review" July 5, 2023 5.0 Great for independent ventures and simple to use while looking great. Yet, high level elements like review logs don't cover administrator board changes, and robotizing messages can be customized for WhatsApp source tickets. So it's really great for a starter and halfway organization however inside and out highlights and customizations can be gotten to the next level. Pros Freshdesk permits us to have an across the board Computerized presence for our clients. We use Freshdesk Omni Station to help our clients through tickets, phone, live visit and chatbot. It allows us to have a broad perspective on client experience at each touchpoint. Cons Tracking down back certain settings, some of the time a great deal of looking Review Source MLD Mark Lester D. Operation Analyst Consumer Services Used the software for: 6-12 months ### "Fresh Desk Review" March 2, 2024 5.0 It makes our job easier and it is user friendly. Pros it is easy to use and it is user friendly. Cons Nothing since it is easy to use and user friendly. Review Source CLB Chhagan Lal B. Founder Education Management Used the software for: Less than 6 months ### "A Software to automate your customer service" February 18, 2023 4.0 Overall experience with this software is not bad. It provides some helpful features that help you to grow your business and build your brand but it has bad experience too. Pros Its cloud telephonic service and live chat features are the best. I can handle all the calls and chats on a cloud server and manage everything on just one dashboard. The most important thing is that it provides free access of its paid plan to startup that helped me a lot to save a lot of money. Cons While working on a cloud server, we need support in a lot of things before we use it amd its support system is too slowly and takes a lot of time to response your queries. Review Source Stefan V. Owner / Developer Education Management Used the software for: 2+ years ### "Freshdesk helps us run our business" June 28, 2019 5.0 Since we run a small company it's very important that our customers feel that we care about them. Freshdesk realy helps with this and give our customers the idea they are all special (which they are!) Pros Great looking and fast interface, som much ways to make automations to make our work easier. Cons The steps between the prices when upgrading Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshdesk Much easier to learn, nicer integration options Their first tier is for free! Review Source Jhonny A. Auxiliar administrativo Investment Banking Used the software for: 6-12 months ### "Aplicación de contabilidad eficiente " November 17, 2023 5.0 Es una aplicación de contabilidad que la utilizo mucho ya que necesito tener las cuentas al dia y en orden . Y esta es una aplicación la cual me baso y guardo confianza que mis cuentas contables estan a salvo . Pros Puedo decir que es una aplicación que facilita mi trabajo ya que es muy importante usarla al igual que facil ya que tus cuentas las mantienes en orden . Cons No hay desventaja , puedo decir que mi trabajo es mas rapido y eficiente . Review Source Tomilola A. Sales and Services Administrator Information Technology and Services Used the software for: 2+ years ### "Excellent Application" December 3, 2019 5.0 My overall experience tracking customer support tickets has been awesome. Wish there would be a new feature to enable me spool my reports monthly instead of picking them manually. Pros I so much like how easy it is to use the fresh desk and the periodic notification that prompts us when a ticket is pending or idle. I also like the customer support I get each time I have an issue, the response is almost always spontaneous. Keep up the good work. Cons I dislike the fact that the software sometimes does not populate my ticket but instead creates multiple ticket. I have discussed this with them and it been fixed. Review Source Amr A. Project Manager Banking Used the software for: 1-2 years ### "An All-in-One Solution for Streamlining Customer Support" January 22, 2023 5.0 Freshdesk is a customer support software that provides a range of tools for automating and streamlining support processes, such as a ticketing system, a knowledge base, and a customer self-service portal. Pros Ease of use: Many users find Freshdesk to be user-friendly and intuitive, with a clear and well-organized interface.Multi-channel support: Freshdesk allows businesses to manage customer inquiries and interactions through various channels, such as email, phone, chat, and social media, providing a great flexibility. Cons Limited customization options for certain features: some users have reported that the customization options for certain features, such as the ticketing system, are limited. Review Source RP Ruby P. Sales Associate Information Technology and Services Used the software for: 1-2 years ### "Very user friendly " November 29, 2022 5.0 Pros I enjoy using Freshdesk because it is simple to use. It also includes unlimited help desk ticketing. It is also compatible with Android and iOS and can be integrated into Slack. Also, I appreciate how simple it is to assign tickets to the appropriate team member and how quick and easy it is to respond to tickets. Cons I dislike how a ticket can be forgotten if it is assigned but not handled by the assigned member. You must ensure that all unresolved tickets are checked at least once a week. Review Source Jorge Z. Desarrollador Computer Software Used the software for: I used a free trial ### "Amoldable a nuestras necesidades" March 29, 2023 5.0 PrácticoForma de estar conectado con el equipo rápido y sencillo aunque estemos todos teletrabajandoCompartir documentos fiable y robustaAbrir y gestión de tickets Pros Pues lo sencillo que es de usarlo. Antes usaba un programa muy parecido y el cambio a Freshdesk no me ha costado trabajo. Cons De momento no he echado nada en falta de Freshdesk y las herramientas que he utilizado me han funcionado genial. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Precio y porque me habían hablado bien de este programa. Aparte que trae nuevas funcionalidades Review Source Talk to a Capterra advisor for free and get results within 15 minutes.