# Page 64 | Freshdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 64 - Is Freshdesk the right Knowledge Management solution for you? Explore 3415 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124981/Freshdesk/reviews --- Freshdesk 4.5 (3415) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 64 - Reviews of Freshdesk ## Showing most helpful reviews Showing 1576-1600 of 3415 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CISO Computer & Network Security Used the software for: 6-12 months ### "Freshdesk; User Perspective " September 30, 2022 4.0 Pros The ease of use interface and everything works the way you need it. Cons Didn’t come across much to be honest that I would have problems with. Review Source BA Bharat A. Executive marketing Used the software for: 1-2 years ### "Ticketing,Collaboration,automation are lovely features of this software" May 31, 2018 5.0 Pros This software is used by almost 150000 customers all over world.It has delivered solution in two categorize one is for enterprise and other is for SMB's. My experience with software is very good , i received daily approximate 200 emails of my customers.Sometime email reply was missed by customer care staff than customers dissatisfied and frustrated with gap. Now with this software our every email is converted in to ticket and proper reply to the customers.We are happy to use this software.We can track easily biggest issue of any customer and resolve asap. Cons There are some bugs in to software which should be fixed.Customer support should be improved like other helpdesk software.Hope you will do better.Thanks Review Source ST Scott T. Lawyer Internet Used the software for: 2+ years ### "Solid Solution" June 25, 2019 5.0 excellent solution for reliable support that ensures that's one part of your business you don't have to worry about... actual viable solution at free level. easy to grow with your business... Pros different levels, easy to enter & upgrade as need be, feature-rich Cons nothing really... we all want something for nothing, but it's hardly surprising additional features are reserved for upgraded/paid plans (i'd do the same) Review Source CH Colton H. Team Lead Used the software for: 2+ years ### "I use Freshdesk everyday to keep track of and complete a wide array of different tasks for clients. " February 6, 2018 5.0 This software has allowed me to organize my work effectively, and ensure that all my clients get their tasks done accurately, and on time. Pros I like the features designed to make sorting different tasks from my clients easier. The "Scenario" feature allows me to efficiently sort all my different tasks from numerous clients. Without this feature, I'd have to spend much more time organizing my work each morning. Cons While I am quite comfortable with , I have found that my clients sometimes have a hard time navigating the software. It could be a little more user-friendly for beginners. Review Source John Carlo V. Flex Speciaslist Outsourcing/Offshoring Used the software for: Less than 6 months ### "Very easy to navigate." August 24, 2022 5.0 This software didn't give me a problem. It is really recommendable. Pros This software is very easy to use. you just need time to master it. Cons Nothing. this software is really great! 10/10 Review Source VR Verified Reviewer Operations Team Leader Internet Used the software for: 1-2 years ### "Great" September 17, 2018 5.0 Pros Great Software with all possible features one might desire. Great after sales support as well. Cons Freshcalling is not yet available in India Review Source VR Verified Reviewer Associate Consultant Used the software for: 6-12 months ### "A good and easy to use customer support tool." July 2, 2018 4.0 Pros Easy to implement and and use. has attractive features and functionalities which enables efficient management of customer tickets resulting good customer experience. Cons No major issues found. Sometimes the portal is functioning slow. It is nice to have a refresh button in reports. Review Source MK Mathias K. Buerokaufmann Health, Wellness and Fitness Used the software for: 6-12 months ### "Einfach und Günstig" November 20, 2023 5.0 Pros Preisgünstiges Ticketsystem, viele Funktionen Cons In der kostenlosen Variante nicht viele Möglichkeiten ein Ticketfeld zu erstellen Review Source SG Stacy G. Software Support Computer Software Used the software for: 2+ years ### "Use FreshDesk for support cases for small software company" July 20, 2017 4.0 I think they are trying to make improvements on a regular basis so that is encouraging. Pros The interface is clean and not cluttered. LOVED the ability to create Pivotal Tracker stories directly from the case! Cons The search functionality didn't work the best and the report capabilities were lacking. It was a bit difficult to get metrics out in reports, at least the kind we needed. Review Source VR Verified Reviewer CTO Telecommunications Used the software for: 6-12 months ### "Great product with many premium features" July 26, 2018 5.0 Streamlined client communication and a reasonable price Pros The cost of the product is highly competitive and feature rich. Many of the features would cost significantly more with competitive products. Cons The response process sometimes feels too basic, and takes a bit more effort to keep track of response. Review Source PP Pascale P. Director Financial Services Used the software for: 2+ years ### "Very easy use" December 7, 2019 5.0 Pros easy to learn en to customize, agents can be put to work in an instant Cons New reactions or latest reactions are not easy to find Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshdesk is much cheaper and easy to use Review Source NESTOR C. Asesor Used the software for: 6-12 months ### "Best Help Desk" February 27, 2018 5.0 Get automated responses on customers queries; be able to manage chat with customers in real time, and even set up a chat bot. Also, the fact of having an integrated phone channel, is such a plus. There are so much benefits that I know if can name it all. Pros This is a very ease of use software; customizable, and can be integrated with other products of the Freshworks family. The most valuable thing I like is the dispatcher feature, that allows you to program actions on specific situations. Cons I think that maybe the thing that I like least, is the few options for reports in the lower versions; this are very poor. But once you jump to the top versions, you get full of customizable reports. Review Source AM Amrita M. Administrator Education Management Used the software for: 1-2 years ### "Monitor calls" February 19, 2020 5.0 Our school runs on a feedback basis and we are open to hearing parents and outsiders queries and requests. We do not wish to miss even a single call or query. So we monitor the calls and the queries to help manage and take suggestions for improving the running of the school. Pros I liked that we can monitor the call log and also add agents and add in a message for what the call was for. Cons Certain elements are not easy to use. I wish we could get a consolidated summary on what the calls were for on a particular day or we can create categories and put the call logs into that category. Review Source John R. IT Manager Education Management Used the software for: Less than 6 months ### "Fresh service has allowed us to easily implement a service desk in our business" March 11, 2018 5.0 We implemented a service desk from scratch very easily to help support teams across different offices. Pros Fresh service has a tiered pricing structure that starts with a free level. The free level includes Single Sign-on which we've used with G Suite to make the process smooth for the employees in the company. The interface is really intuitive and straight forward, making requesting support easy for other teams. It was an easy decision to implement this. Cons The reporting on the free level is very limited, but that opens up on paid tiers. I do worry that the cost will escalate as our teams and needs increase, but in fairness you get what you pay for. Review Source VR Verified Reviewer Promotions and Marketing Manager: Magic 94.9, 105.5 The Dove, 107.3 The Eagle Publishing Used the software for: 6-12 months ### "Funneling multi-channel feedback to one easy location." May 3, 2018 5.0 Pros This software allows you to assist users via phone, social networks, and email! It's a great benefit to be able to track feedback from multiple locations in one place. Cons How can you complain about free? However, being able to implement branding would be a great addition to that tier. Review Source AV Alonso V. Software Programmer Medical Practice Used the software for: 2+ years ### "Its good but difficult to use" April 18, 2018 5.0 Pros it is a good option when it comes to giving support, you can create tickets using the web page, using email, using a floating chat that you can insert in your html pages and using facebook. Track work and time for each task, you can create groups of people. It is a good way to offer support to your users. Cons I have been using it for 2 years in my company, it fulfills its function well, but some menus are somewhat confusing, they have options that basically mean the same thing. Multilingual translation is partial, it does not offer a full translation. Review Source WE Wouter E. Director Operations Computer Software Used the software for: 2+ years ### "Easy to use, very flexible system" May 24, 2019 5.0 Good system, flexible, reliable, responsive Support team. Pros easy to use and has become the core of our Support operation. It's customizable, feature-loaded and easy to use. Cons In general, the main improvement point would be a quicker implementation turnaround for Feature Requests. I would love to add some very specific widgets/metrics that are not currently possible. Review Source AM Adam M. Customer Relations Executive Computer Software Used the software for: 1-2 years ### "A great flexible piece of kit, easy to integrate and with a great support team" June 21, 2019 5.0 We use to log support queries, and also have it integrated with Jira meaning we can create development tasks straight from Freshdesk. Overall our experience has been very positive. Pros Easy to use, quick to train staff how to use it and the support team is absolutely fantastic, resolving any issues in no time at all. Cons The admin panel which we use to manage enquiries looks great, but the front end which the customer sees looks a little clunky and we can't see any way to change it. Would be great if they made it match the style of the admin panel. Review Source Lucas M. Customer Success & Sales Sports Used the software for: 6-12 months ### "Handy program for your support team, but visually unatractive" April 20, 2018 4.0 Pros I like the easy way you can answer your clients and setting a status to the email. Also it's very easy to use, making it almost plug and play. Cons The only thing is you get a different email address which means people will still email to that address, even when you don't use it anymore. Review Source NA Nosherwan A. Manager Animation Used the software for: Less than 6 months ### "Freshdesk" October 5, 2022 5.0 Mu overall experince is too good Pros Yes.this is use very easy .for me its product is too good Cons No i think.this product is must use to.every one Alternatives considered [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Reason for choosing Freshdesk Norton antiverus Review Source CW Clayton W. Tech Support Information Technology and Services Used the software for: 2+ years ### "Good Product" September 17, 2019 5.0 Great product to stay organized and ensure good communication with the customer. Pros Being able to set SLAs and get reports is a great way to quickly see if your team is on par with what you expect from them as they are out taking care of the customers. Cons From time to time when new updates come out there are weird glitches that you have to work around until they push out a fix. Review Source VR Verified Reviewer CEO Alternative Dispute Resolution Used the software for: 1-2 years ### "It's more complex than I had hoped it would be" October 17, 2022 4.0 Pros The customer service at FreshWorks is incredible. Cons It's geared to much larger businesses. I'm struggling to launch it. Also, it does not integrate with ConvertKit. :( Alternatives considered [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review Source OA Obaid A. Team leader Hospital & Health Care Used the software for: 6-12 months ### "Excellent CRM for Email and Chat" September 28, 2022 4.0 Overall experience was good. Pros Bifurcation of ticketing part with complete data Cons 30 minutes delay of report which impacts RTM Review Source OM Olga M. Group Internal Auditor Retail Used the software for: 1-2 years ### "Applications are processed automatically" January 28, 2020 5.0 Pros has automation tools - Dispatcher, Supervisor and Observer. With them, I can configure the automatic processing of applications as they become available, according to a specified time interval or for any events. This is definitely more convenient than manually processing applications. Cons The platform does not provide for informing customers about the status of the application. We have to notify them independently through messengers or by mail. I would also like to be able to categorize applications. Review Source KS Kees S. Managing Director Medical Devices Used the software for: 2+ years ### "A 2 year positive experience with Freshdesk" December 17, 2019 5.0 helps us to organize all external communication (e-mail, telephone) in a systematic way as tickets that can be easily be assigned to appropriate staff and is transparant to everybody in the organization. Pros Intuitive, easy to setup, administer and integrate with other software applications Cons The way the e-mail threads / ticket threads are represented. More intuitive to put the last message on top. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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