# Page 93 | Freshdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 93 - Is Freshdesk the right Knowledge Management solution for you? Explore 3425 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124981/Freshdesk/reviews --- Freshdesk 4.5 (3425) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 93 - Reviews of Freshdesk ## Showing most helpful reviews Showing 2301-2325 of 3425 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Shantanu M. Operation Manager Information Technology and Services Used the software for: 1-2 years ### "Customer Experience - Knowing your customer better" November 16, 2018 5.0 Great Experience as it has a focus to improve always. My suggestion would be to have one account manager whom we can speak over phone in case of need. Pros It's perfect for B2C customer and caters to most of the requirement with varied options. Cons Mint version I was experience it slow which requires modification. Secondly it should provide options to create report with customer specific logic. Review Source Romain O. consultant Marketing and Advertising Used the software for: 6-12 months ### "Excellent" June 29, 2022 5.0 Pros Freshdesk is an easy to use software and I find its interface user-friendly Cons I have nothing special to say about Freshdesk. I am satisfied with my current usage. Review Source PM Pushkraj M. Technical Solutions Engineer Wireless Used the software for: 1-2 years ### "Fresh Desk Review" November 5, 2018 5.0 8/10 Pros It is User Friendly and easy to use software. Cons Does not provide any fix/feature request sooner. Irreversible data (once any changes made you cannot revert) Review Source VR Verified Reviewer Customer Support Representative Telecommunications Used the software for: Less than 6 months ### "Freshdesk review" November 28, 2018 5.0 Pros The functionality and the option to customise it according to the company's needs. Cons It can sometimes take time to figure out how to use which function, as there are so many, however the Freshdesk support has been very helpful in assisting us with the more complicated issues. Review Source JG Joshua G. Helpdesk Technician Information Technology and Services Used the software for: 2+ years ### "Excellent Product" November 21, 2018 5.0 Pros Ease of use and consistent functionality. Cons I am not a huge fan of the look of the new mint experience, I prefer the old Freshdesk. But that is likely because it is what I had been using for 2 years. Review Source CR Camila R. Gerente Consumer Services Used the software for: 1-2 years ### "Aplicativo top " January 11, 2023 5.0 Pros O aplicativo é bem prático pra uso, amo Cons Até o momento não tenho nada a reclamar Review Source Leif E. Software Developer Computer Software Used the software for: Less than 6 months ### "Not all the way" November 26, 2019 3.0 Helps us handle our support e-mail and help customers one and one, much better than everything entering by mail. Pros Easy overyview of what you are working with regarding every customer. Cons Hard to see relevant statistics. Feel a bit clumsy when working with the same customer on different things. No split. Review Source VR Verified Reviewer Inspection & Service Sales Construction Used the software for: I used a free trial ### "Incredibly Easy to Use" June 23, 2023 5.0 We are using Freshdesk to implement changes to our forms for our service-based software to get changes made effectively without missing anything. Pros Freshdesk allows us to track our issues with a service program our technicians use and we can make corrections when needed. Cons Freshdesk is a great product and I don't have anything to not like about it. Review Source EL Emmanueliza L. Senior Product Assistant Retail Used the software for: 1-2 years ### "Freshdesk is Great!" December 8, 2018 5.0 Pros Our clients just creating a ticket to raise their concerns and we'll be able to assist them and give some tech support with regards to the ticket. Really convenient and makes the consumer and supplier relation more strengthen. Cons The product is really basic and not all of the features you need is in this software. Looking forward for future upgrades Review Source LM Lorenzo M. Inventarista Facilities Services Used the software for: 6-12 months ### "Competitivo" March 1, 2023 4.0 Pros Rispetto alle app precedentemente usate la trovo più completa nel servizio cloud. Dopo un po' si prende la mano Cons È macchinosa e ci vuole un po' per imparare ad usarla Review Source BR Ben R. Director Entertainment Used the software for: I used a free trial ### "Useful, but made easier by good customer support" January 5, 2020 4.0 Overall I have found it to be useful software, and a very helpful support team in geting me started Pros Seems flexible and does what it says on the tin Cons It's a little complicated to begin with, and made a little more frustrating without having some kind of 'chat support' for getting used to the product itslef. Some better onboarding would be useful. but i have to say, the phone support they provide is great, so that has been very helpful. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshdesk It seemed to meet our needs slightly more Review Source LF Louisa F. Head of Marketing & Communication Events Services Used the software for: 6-12 months ### "Great for knowledge management" February 6, 2023 5.0 Pros As a marketing professional I only use Freshdesk to manage our FAQs so this is what I'm reviewing. The knowledge base is very complete and intuitive. A very good experience overall. Cons Nothing to report in my experience using this product. But my team mentioned the price sometimes being an issue when needing to add more team members ot our account. Review Source BV Burger V. Consultant Computer Software Used the software for: 6-12 months ### "Freshdesh usage review" October 3, 2018 4.0 Overall the software are good and assist with support issues. It is software I would recommend Pros It is fairly easy to use. I like the easy status controls without being forced into a process flow. Cons Desktop display limited. Reports limited Easy alpha numeric ordering of tickets on display limited. Automated rules in some cases limited Review Source KV Kateřina V. Study Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Freshdesk Review" March 17, 2023 5.0 Pros Freshdesk is very comprehensive and offers a wide rande of features. Big advantage is multichannel support allowing to manage inquiries from multiple channels (e.g. email, phone, social media...). Cons The dissadvantage I see is a lack of phone support for lower tier plans and also quite demanding use of the tool. Review Source MA Michael A. Business Development Manager Computer Software Used the software for: 6-12 months ### "Always offer an instant customer support" May 19, 2018 5.0 Effective Ticket Management resulting good customer experience. Pros Assigning tickets was never been this easy, one can label the tickets and forward it to the right person. - Whenever there is high traffic, over emails, calls or social sites, Freshdesk has an option to assign Agents (team members) to provide support, it helps to reply the customers on the right time, and not to miss out. - The Android/iOS is also a gem, when we are on the move also, we can always support our customers, bringing good experience to them. Cons Though Moile application is a great tool, it still needs some updates, also for a startup - or mid-scale company, it seems like on a higher price side, but overall it can be a good option. Review Source JH Jon H. Director of Information Technology Non-Profit Organization Management Used the software for: I used a free trial ### "Makes providing quality support easier" October 25, 2019 5.0 We went through rapid staffing changes in our customer facing support department and implemented a simple home-grown form based solution with limited ticket tracking capabilities. After getting a better understanding of how a ticketing system can benefit us we decided to try Freshdesk and we think it's the solution for us. Pros It was so easy to set up and configure. We'll be replacing our home grown solution in no time. Our customers will be happy with the increased level of service. Cons Can having too many features be a con? Some of our customer service staff have indicated they had a hard time getting up to speed on all of the administrative capabilities but after several days of hands on and reviewing documentation al is well. Review Source Jon M. Senior Pre-Sales Consultant Information Technology and Services Used the software for: 2+ years ### "null" January 21, 2017 5.0 Review Source Simone G. Founder & Director Information Services Used the software for: 2+ years ### "null" February 24, 2017 4.0 Review Source Erik W. Operations Manager Computer Software Used the software for: 2+ years ### "null" September 23, 2016 3.0 Review Source Himanshu U. Project Manager Internet Used the software for: 2+ years ### "null" December 17, 2016 3.0 Review Source MO Mark O. Head of Analytics Consumer Goods Used the software for: 6-12 months ### "One of the best Customer Management tools" December 25, 2019 5.0 Excellent! Great! Smooth! Pros Quick learning curve. Customer support. Well priced according to need. Cons There is need to have one specifically designed for internal customers only. I have modified this to do so. At Copia we use it for both internal and external customers. Reason for choosing Freshdesk Price and scalability Review Source Sushil G. Engineer Used the software for: Less than 6 months ### "Seamless and feature enriched" July 9, 2018 5.0 Pros Easy to use UI and multi-language feature. Customer service is awesome whether it is for free version or paid. Cons Free version of ticketing system of Freshdesk provides a lot of features and this customer support is very good so I don't find any cons of using this product Review Source Patricia E. Customer Service Associate Retail Used the software for: Less than 6 months ### "Easy to Use" February 17, 2022 4.0 Pros It was easy to use and to create shortcuts. Cons It was hard to tell if another co-worker was working on the same email. Review Source SS Sharath S. Manager, Escalations Food & Beverages Used the software for: 1-2 years ### "A Great Tool !" June 26, 2019 4.0 Pros Simple and there is absolutely no complication is the usage of the tool, very easy to learn for everyone! Cons Complex reporting aspects could get better! Review Source BL Brandon L. Corporate Escalations Legal Services Used the software for: 6-12 months ### "FreshDesk: Time is Money " May 27, 2019 5.0 FreshDesk has been a great tool for our business. With over three years of experience in responding to Global Customer inquiries, FreshDesk has been a life and time saver. Pros The ease and simplicity of adjusting ticket properties makes FreshDesk worth the price alone. Cons The lack of the ability to bulk update more than 30 tickets/emails at once. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.