# Page 96 | Freshdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 96 - Is Freshdesk the right Knowledge Management solution for you? Explore 3425 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124981/Freshdesk/reviews --- Freshdesk 4.5 (3425) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 96 - Reviews of Freshdesk ## Showing most helpful reviews Showing 2376-2400 of 3425 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vamshi Krishna A. MEAN Stack Developer Design Used the software for: I used a free trial ### "Freshdesk API integration review." September 12, 2018 3.0 Pros The product itself is pretty useful and can be integrated in any software. The support team of freshdesk is very good. The feedbacks are properly laid out. Cons Few of the API's aren't working properly and the documentation isn't laid out properly. Review Source AG Alex G. Customer Support Computer Software Used the software for: 1-2 years ### "Freshdesk and FreshSales User(s)" September 12, 2018 5.0 Good, Positive, and Satisfied. Pros Easy to use and I am a Gmail user which integrates well with their product(s). Whenever I reach out I either get a call or response with an email in a timely fashion for customer support/with a solution. Cons Nothing so far, I've had the pleasure of working with Freshdesk at two different work places. Review Source Anderson C. CS Telecommunications Used the software for: Less than 6 months ### "Nice help desk" November 21, 2018 5.0 Pros Still on trial for this product, it very easy to setup and has many custom capabilities. Cons It would be nice it the fields appear/dissapear depending on the selection made. Review Source SN Shahul N. Senior Support Consultant Information Technology and Services Used the software for: 1-2 years ### "FreshDesk has been very useful for our Support team and extremely easy to use with effectiveness." July 19, 2018 5.0 Every day productivity, ease of use, reliable product - almost never breaks Pros The addition of new features like 'freshfone', 'add summary' and all the other retro funtionalities are awesome! Cons Feels like there are too many vertical scroll bars on the RHS menu. I personally think the old freshdesk view of a ticket was better in this aspect. Review Source Tamás C. Head Of Customer Experience Computer & Network Security Used the software for: Less than 6 months ### "Great Tool" August 24, 2018 5.0 Pros Great Value for money, wide range of customizable tools and features and very helpful and responsive support team. Cons The reporting functionality is lacking a bit at this point especially in the data visualization and trend analysis department. Review Source cK chetan K. Team Lead Computer Software Used the software for: 1-2 years ### "Freshdesk-Nice product for support" June 27, 2017 5.0 Pros I have been using this product for quite some time now. Experience with the product is really good as it has many features to make your life easy and you can configure it easily. Cons Ticketing system has some issues , apart from this i could not found anything else so far but still there is always scope for enhancement. Review Source AR Anand R. Coordinator Used the software for: 2+ years ### "Helpdesk that really works" March 7, 2018 4.0 Pros This helpdesk solution is affordable. Its simple to use and configure. A professional helpdesk is ready in no time. Also the option to create FAQ makes it worthy. Review Source VR Verified Reviewer Operations Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great service" August 20, 2018 4.0 Being able to serve our customers quickly and efficiently using Freshdesk has made a huge difference! Pros The customer service is quick, friendly, and they always ensure that your problems are resolved in a timely matter! Cons Unable to block a contact when marked as spam. Review Source CZ Christina Z. Digital Specialist Fine Art Used the software for: 1-2 years ### "Great tool for our Customer Services" January 13, 2020 4.0 Pros Easy to learn, especially for our senior members of the team. Cons Does not offer customisation options in areas that we need it. Review Source ST Steven T. Campaign Analyst Market Research Used the software for: 6-12 months ### "A great product but still a work in progress" December 11, 2019 5.0 Customer support is rather quick and attentive. They are willing to help diagnose your problems with you. Pros The ability to merge and control all flow of emails. Makes everything easy and sorted Cons There are some issues with merging and different email threads are started/split when they should be together. Review Source FG Federico G. Senior Business Intelligence Analyst Marketing and Advertising Used the software for: Less than 6 months ### "A valuable aid in everyday worklife" May 13, 2019 4.0 Pros A lot of functionality, easy to use. You can manage the support team and have some dashboards regarding the activities. You can easy assign ticket to a group or member and also the conversations are easy to follow and to find. Technical support answer in few minutes by chat always with the right solution. Very useful tool. Cons It needs some time to launch and to set all the features to use it at best. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshdesk Better costs, easier. Review Source CG Chris G. Reverse Engineering Full Stack Site Reliability and Security Engineer Program Development Used the software for: 2+ years ### "Simple but powerful" August 10, 2018 4.0 Pros It's easy to use and has enough features to make our job easier with customer support. Cons Somewhat strict limits on API requests, which makes import/export a hassle. Review Source TM Tafadzwa M. Engineer Information Technology and Services Used the software for: 6-12 months ### "Freshdesk Review" June 7, 2019 4.0 It's been really good and changed the way we do business for the better. Pros Very flexible and does the job really well. Cons There is still a bit of a lag with custom apps and things break when updates take place. Need a better notification when changes that can mess up custom app stability take place. Review Source David V. account executive Information Technology and Services Used the software for: I used a free trial ### "A Fresh and faster help desk software" September 30, 2020 5.0 Freshdesk helps your organization free up your internal IT team to complete other more important tasks by freeing up their time working on help desk issues. Pros Freshdesk is a great alternative to more expensive help desk software options. Its solution is easy to implement and works best for smaller to mid sized businesses. Cons Freshdesk offers a great price and works wonderfully for small to mid sized companies but they lack a little functionality for large enterprises. Review Source Ahmad M. Founder and CEO Information Technology and Services Used the software for: Less than 6 months ### "Feature rich and nice looking " May 18, 2019 5.0 Pros Easy to use. Nice looking. Features rich. Has free to use license with limited (but enough) features for startups. Cons Overall things looks fine in the free version for me. But when thinking to purchase. I always like to have ownership license where we can host it at our servers without the need to pay fees forever. Alternatives considered [Kayako](https://www.capterra.com/p/80775/Kayako/) Reason for choosing Freshdesk Free license is very good and enough for startups. Good features. Review Source VR Verified Reviewer Senior Software QA Engineer Used the software for: 6-12 months ### "It was a pleasant experience using Freshdesk for organizing customer support and troubleshooting." April 7, 2018 4.0 Pros \* It is simple to use and we can get started quickly. \* The get started video was really helpful. \* There is a lot of room for customizations. Cons \* The knowledge base feature needs a lot of refinements. \* It is really difficult to customize the article HTML as per our needs. Review Source VR Verified Reviewer Client Relationship Manager Used the software for: Less than 6 months ### "Efficient ticket system with a clean design. Easy to learn. " July 6, 2018 4.0 Pros Great organization. You can reply to clients within a ticket, keeping all interaction/communication in order. Cons There a lot of features, but not much room for customization. Some features are not applicable to all industries/companies. Review Source VR Verified Reviewer Sales Commission Analyst Computer Software Used the software for: 6-12 months ### "Solid customer service ticketing software" June 13, 2018 4.0 Pros Very easy to use and customization is easy by users vs having to go through their PS team. Slack integration is nice feature. Cons Interface isn't great and sometimes takes more clicks to get where you want to go then it seems like it should Review Source AF Adriano F. Founder Computer Software Used the software for: Less than 6 months ### "Excellent solution, great pricing, and helpful support" December 17, 2019 5.0 Pros Has all the features you'd need to provide support for your customers, integrates easily with my app, and is very reasonably priced. Cons The design of the solutions page/portal is a little old fashioned. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) More features at a better price. Review Source AS Andy S. Technical Support Specialist Real Estate Used the software for: 2+ years ### "Freshdesk" November 26, 2018 4.0 Very good. Functionality works very well in medium sized environment. Pros Ease of use. Configuration. Licensing very affordable. Cons Nothing really. All aspects working as expected. Review Source Michael E. P. IT Consultant Used the software for: Less than 6 months ### "Experience is ok" April 4, 2018 5.0 Pros I tested this product as a trial and it worked pretty good. The integration process was interesting at best. Cons The interface is kinda confusing and the setup is cumbersome. I prefer a more straight forward approach to helpdesk software Review Source REV Rolando Enrique V. Asesor de ventas Telecommunications Used the software for: Less than 6 months ### "Buen sofware" November 10, 2022 5.0 Pros Programa fácil de aprender y manejo y se puede dar seguimiento seguro Cons Fácil de uso pero si primero algo complejo pero después del uso ya muy buena interface Review Source VR Verified Reviewer Protection Coach Insurance Used the software for: Less than 6 months ### "A great platform for those businesses requiring VOIP integration " July 4, 2018 5.0 Pros Freshdesk is an atractive CRM platform that makes it easy to manage, track and automate your business processess. It is especially easy to purchase VOIP numbers and integrate them with your sales team for a truley mobile CRM/calling experience. They even offer the ability to track calls and automatically log them on the contacts profile. Cons I find the pricing to be abit confusing. Especially when it comes to automations and what counts as an automation. I have used the system in the past and moved over to Hupsot as i was confused what i was actually getting and for how much. Review Source AP Angela P. Commeciale Apparel & Fashion Used the software for: 6-12 months ### "La mia esperienza " January 17, 2023 4.0 Sono abbastanza contenta della mia esperienza con Freshdesk Pros É stato sin da subito di facile comprensione Cons Andrebbe migliorata l'integrazione con altri processi gestionali Review Source KD Kassandra D. GM Hospital & Health Care Used the software for: 2+ years ### "Good program" October 30, 2019 4.0 Defitenly helps employees stay on track. Helps keep everyone up to date Pros Easy to learn. Easy to teach others. Great for large companies, and companies that have employees that travel. Cons Lags, updates arent the best. Sometimes hard to reboot program. Tutorial could.be a little longer. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.