Who Uses This Software?

Ecommerce and Mcommerce companies doing business in Card-Not-Present environments.


Average Ratings

61 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Kount
  • www.kount.com
  • Founded 2007
  • United States

About Kount

Kount is the leading digital fraud prevention solution used by 6,500 brands globally. Kount is also used by some of the worlds largest payment service providers, gateways, wallets, processors, and acquirers. Kounts patented technology combines device fingerprinting, supervised and unsupervised machine learning, a robust policy and rules engine, business intelligence tools, and a web-based case-management and investigation system.


Kount Features

  • Access Security Management
  • Check Fraud Monitoring
  • Custom Fraud Parameters
  • For Banking
  • For Insurance Industry
  • Internal Fraud Monitoring
  • Investigator Notes
  • Pattern Recognition
  • Transaction Approval
  • Deep Learning
  • ML Algorithm Library
  • Model Training
  • NLP
  • Predictive Modeling
  • Statistical / Mathematical Tools
  • Templates
  • Visualization

Kount Reviews Recently Reviewed!


Enjoy using to help prevent fraud

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fraud control functionality. There are options to create specific rules such as flagging skues and IP addresses to decline when triggering for an order. I can also create VIP lists for emails so that orders using certain domains are automatically approved. There are other options for rule management and VIP lists like device IDS, payment, addresses, etc and they can be set to decline, review, or approve based on my needs. This not only helps prevent fraud, but it also keeps good orders from being put on hold. I also like the Link Analysis and VIP Summary functions. Link Analysis is where I can see other orders that were placed using the same info like email, device ID, billing and shipping address, phone number, payment, and IP. VIP summary is where I can quickly decline or approve an email or address for a specific transaction. The Web Links is a nice feature as well. It allows me to keep web tools I use daily for confirming identity and managing chargebacks in one area of the Kount console.

Cons: When I do an order search, I need specific info like the order number, email, payment, etc. Since I am unable to search for a transaction with a specific dollar amount, I have to select a date and go through the entire list of orders to find what I am looking for. The reason for the search is to find a fraud order that I do not have the specific details for and the dollar amount is all I have. I usually find it, but it takes more time.

Overall: I have been able to determine bad versus good orders using the risk evaluation Kount provides. I have been able to stop bot orders from processing through our system while using Kount. I have been able to catch fraud by flagging risky info to decline because of Kount.

KOUNT: The Tireless Associate

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I think the fact that it is automated and learns your business is a huge factor in why I like the software. After nearly 2 years of running the rulesets, it can be left alone and it makes excellent decisions for our business and workflow.

It is also a software that is quick to learn for new agents in our company. So far this year, I've been able train 2 additional agents to use KOUNT and they've been able to save thousands of dollars in product by learning how the software works.

Cons: Personally, I think the user interface leaves a lot to be desired. I often have to open up two or three windows of the program to be able to compare orders that might have an issue versus ones that are legitimate.

I would also love to see a reduction in false positives. We see often people with absolutely no links to fraud orders suddenly have a false positive and be denied. This can lead to additional emails or calls to our phone/email staff.

Overall: I would say KOUNT has been so far a better experience than the manual review solution this company used previously. That was an often archaic and time consuming process that would often lead to mixed results and a lot of unnecessary chargebacks and work.

I think another benefit that was not considered upon implementation of KOUNT in 2017 here was how the software is able to help us determine 'intent' for orders that appear to be shipping internationally. The products we build and sell cannot be shipped overseas, so when we see the details from KOUNT (IP Addresses, Bank Info, etc) - we're able to stop far many more international parts orders than we were able to before.

Great tool for fraud risk management

Apr 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard.

Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys. Agents can easily blacklist the information regarding suspected transactions without leaving the dashboard.

The rule set creations options are very flexible and you can split them according to merchant, markets and they can be modify or deactivated in just a few clicks.

Customer services are very helpful and quick to answer the enquirers.

Cons: The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount

Overall: Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions

Cuts fraud but has a learning curve

Dec 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you really get a handle on how to use and a feel for it's flaws, it's a great way to really reduce ecommerce fraud. It provides a lot of visibility into the customers so you can assess the risk effortlessly with the vast majority of orders. It's also really great how it connects orders, so even beyond fraud, it can make order lookup a lot easier if it's a tricky one to find.

Cons: It definitely requires a lot of practice and research to utilize it well in terms of assessing risk. Beyond that it also really helps if you have the ability to experiment with workflow.

Overall: I'm really happy with the service in general. I find their support very helpful and quick to reply. They also offer a lot of webinars that are extremely useful in keeping up with fraud trends and how to deal with credit card disputes.

Vendor Response

by Kount on December 18, 2018

We sincerely appreciate the review you have written for us. It sounds like you are acquainted with your client success manager and have found that relationship helpful. That makes us happy!
Again, thank you for the review.

Capterra loader

Highly Recommended

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Cons: So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

Overall: A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount

Benefits of using Kount

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Using Kount as a fraud tools allows the analyst to do a fraud review with a minimum of clicks. The ability to customize and review rules reduced our fraud losses. The boost safety rating piece proved to be a valuable tool as well.

Cons: The reporting aspect is not the greatest for our kind of business. our company is quite unique we have over 100 websites which is an overload in Kount when we attempt to run reports for all of our websites. However our Kount manger has been great in getting the Kount reporting team to pull those kinds of reports for us.

Overall: With kount it's easier to get in a short period of time what our decline rates approve rates are etc.

We've also been able to quickly isolate what regions fraud is coming from for certain of our websites.

Feedback

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The capability to flag customer information on confirmed fraud orders has been paramount in mitigating future fraud

Cons: I would like the ability to flag a billing phone number and I would like the AWC to show the billing and shipping address for each order. This would be a huge help for my industry/order patterns

Overall: We have significantly cut down on manual reviews and are able to make quicker decisions on orders for review based on scoring output and VIP flags

Vendor Response

by Kount on January 24, 2019

Good morning Frances and thank you for the review - happy to hear your success with cutting down manual reviews and speeding up the decision making process!

Regarding flagging the billing phone number, I see your client success manager saw this review and responded with how to do this.

Very best, Kount

Capterra loader

Great fraud control software

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons: I didn't have any problems with the software. So no real cons.

Overall: Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.

Fraud control

Jan 04, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Linked orders feature when reviewing orders has been very helpful in identifying other suspicious orders. Being able to flag payment token, addresses etc for decline from the order with just a few clicks is also quite helpful.

Cons: It would be nice to be able to use the Boost technology/safety rating score as a review rule not just persona score.

Vendor Response

by Kount on January 07, 2019

Thank you for the review Moryna ¿ we are happy to hear that linked orders and flagging various data points are helpful features.
We think that you will be happy to hear that you are able to use the Boost Safety Rating (our supervised machine learning technology). We will have your client success manager Erin C. reach out to schedule a review on this.

Kount Review for ecom

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kount worked very well at detecting consumer fraud. There was also many ways to create custom rules for blocking. For the most part, it seemed like most of the blocked transactions were valid. The cost of Kount was negligible compared to the "potential" savings. It's long term effectiveness on reducing chargebacks/refunds was inclusive.

Cons: The portal/UI is not mapped out well. The reporting is simple, but a pain to configure and work with. Overall, the reporting was manageable and not a deal breaker because we already have our own internal reporting (not through Kount).

Easy to Integrate and Maintain!

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: KOUNT has a rigorous production readiness certification for the initial implementation to ensure that the environment is setup and working as expected. Once the solution is live, it is very easy to configure and maintain. It allows the IT department to focus on technical implementation specifics while the finance department can focus on implementing appropriate business rules for managing transactions. Our support contact seems to always be available, and watches over our account for ways to improve and save costs.

Cons: The khash implementation is a bit complicated, but we managed to figure it out. Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.

Overall: With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on average, with less than 1% of orders going into auto decline status. KOUNT allows for cross-departmental collaboration and communication in order to prevent fraud. The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process. KOUNT has proven itself to be an invaluable business partner for our organization.

One of the best fraud detection tools in the industry

Dec 31, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Response time. Customization options. Amount of information available at first glance.

Cons: The only parts that I would like to see improve a little more would be Datamart (for reporting/reviewing) and Rules creation. They are actually good already but there is still room for improvement.

Overall: Excellent. I love Kount. I have been working in Fraud Detection and Analysis for over 10 years and I have used, reviewed, and I'm familiar with almost all the softwares out there and I must say that Kount stands out to me as one of the best, if not the best anti fraud tool in the entire industry.

Exceptional Fraud Tool

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly. The data available on the user screen is detailed for the seasoned agent and simple enough for a novice to decision an order.

Cons: At this time, I cannot say that there is anything that I do not like.

Overall: Kount has allowed us to manage our e-commerce fraud in a much better way than our previous manual review procedure. Chargebacks dropped significantly as we are looking at orders that we should be looking at and passing through those that do not pose a risk. We are very pleased with the investment and relationship with Kount.

Fraud Manager

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy Kount ease of use, easy to learn UI and attentive customer support staff.

Cons: I do not like that there is no bulk upload option on the user side for charge back information and VIP lists. Also within the current UI, it was kind of confusing to explain Persona score and, Safety Rating/Boost Score to new users...

Overall: Overall I enjoy my experience with Kount. Whenever I have an issue, it can be quickly solved and addressed by a technical account analyst. I have been fortunate to have very hands on account analyst who helps solve any issues that arise and having someone who I can call with issues is always a great help. Lastly, because of Kount's ease of use, I never have difficulty teaching the platform to new users.

Great product at a Great price!

Dec 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The amount of features we get for the price is great. We use Kount on all web related applications we build and our customer service team loves using it.

Cons: Sometimes finding the information in the newer support portal is challenging, but once you reach out to support they are very helpful.

Overall: Kount has been a great addition to our company for catching potential fraud while reducing the amount of time our customer service team has to spend on manually researching/reviewing possible fraud orders.

Very good features and very good support

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Datamart - The easiness to built reports about pretty much anything

Rule engine - Really easy to use

Safety rating

Cons: I'd love to see more features regarding the merchant part in Kount

Rule engine can find it s limit

Overall: Using Kount we've been able to reduce our CBK rate significantly. The tool overall is very effective, easy to use. Our customer success manager, Tyler, is very efficient, knowledgeable and always willing to assist us.

Best in the business

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kount is fully flexibly with extensive ability to collect statistics and continually analyze customer (and fraudster) behavior and dial in the protection rules. Each client has a dedicated account manager who is easy and fast to reach, truly making you feel like Kount has your back.

Cons: Nothing at all. We are extremely happy with Kount.

Overall: We were suffering from serious fraud attacks and the previous software was canceling good orders and letting through Fraud. With Kount, our chargebacks went down from 5-6% to under 1% within 6 months.

Kount REVIEW

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Helps us track the fraudulent orders. Also we can block the fraudsters that we caught before

Cons: -Sometimes when we put a rule in place, it does not capture all the matching transactions, and some end up going through without us looking into it

Overall: Would be great if we could block SKUs

would be great to block paypal users

Kount rocks!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kount provides facts and data that can give you confidence on business decisions and risks for your company

Cons: The fact emailage is no longer integrated within Kount.

Overall: Our manual review rate has decreased drastically as have our chargebacks. There is no more guessing orders are diligently screened and processed confidently.

Capterra loader

Great Job

Dec 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use , friendly interface, Strong fingerprint layer structure

Cons: Some data storing which get lost after 14 days, if it's not reviewed.

Overall: I am using Kount since 2015 and during this time all can say that software is with perfect device fingerprint. It is really important for the business which our company preform !

Kount Review

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Kount has friendly and easy to use environment with powerful device fingerprint algorithm

Cons: The platform is targeted more to sales business. As a part of gaming company we had some troubles to adjust Kount to our needs

Overall: I'm impressed of the powerful device fingerprint mechanism of Kount.

Koubt Review

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is relatively easy to use. It is informative and does help with chargebacks

Cons: nothing really, maybe a little more information about customer

Overall: I have had a great response with Kount. I like the software and it is easy to use. It helps with deciding fraud and bad debt as well as chargebacks

Capterra loader

Kount Integration

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick integration, Customer UI (portal) is very intuitive, we can add our own user defined fields so that we can easily track data according to our business model.

Cons: You cannot easily download all the linked order via a single click

Help for a seemingly hopeless process

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy how easy Kount is to use, all of the information that I need is clearly laid out for my team and I to find and make quick decisions on orders in review.

Cons: There are times when the software provides inaccurate information.

Kount Pros & Cons

Dec 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons: There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Overall: We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Vendor Response

by Kount on December 28, 2018

Hi Robyn,
We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

Kount has lowered our manual reviews significantly

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you set up the rules, it is pretty simple to use. It eliminates a lot of manual review.

Cons: Setting up the rules can be a little challenging. Since you don't know what you don't know, it may take some tweaking to get it just right. Once you see what is being held in review you can make your adjustments, but you may go through a period where too many orders are being held.

Kount is people serious about preventing unwanted customers

Dec 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customizable and advanced tool for removing unlikely customer buying habits, trends and preventing them from costing further money.

Cons: Doesn't separate unique customers from overall triggers

Overall: Anti-fraud service

Very Useful

Jan 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, integration with our software was very easy to apply.

Cons: we have some missed on stats but manageable.

Overall: We have been using Kount for 6 years and so far it serves its purpose as one of our primary tools in fraud department.

Great Fraud Detection Automation

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Kount has allowed us to greatly reduce our manual reviews while still maintaining an extremely low fraud rate.

Cons: The Kount Persona can be a little hard to understand as it is an amalgamation of many different things. We have had confirmed fraud orders have the same persona score as long time repeat customers.

Overall: Their team is very easy to work with and always helpful.

Kount Software Review

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That it allows you to set up specific/custom rules to help fight fraud.

Cons: The A.I. part that was implemented is not much help and mostly ignored at this point.

Overall: Overall Experience with Kount is Great!!!!!!

Great tool- very informative.

Dec 18, 2018
5/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout of information is great for making decisions for order releasing.

Cons: The reporting feature is hard to use and can be overwhelming.

Overall: I really enjoy the product and the support team is great!

Capterra loader

Best Software used for large Organizations

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the user friendly interface, easy customization

Cons: Pulling reports can be a bit difficult like any other software

Overall: Overall this is a wonderful program in which I've used in multiple large organizations

Kount review

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tons of information with each reviewed order. Easy to find and the layout is simple enough to understand what you're looking at.

Cons: There's TONS of options and functions- I wish some were easier, like adding an email address from a current review account on the same page, instead of clicking into another tab to enter in the email address to not flag any orders under that email address.

Overall: Very impressed with functionality and use. Would highly recommend to another company!

Thoughts on Kount

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great tool for online business's. Very easy to use and customise to your needs. Kount support have always been helpful and knowledgeable

Cons: Date format is American - but i'm used to that now

Overall: Kount is a great product which is easy to use and helps me feel confidence that my business is protected

You can Kount on it!

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really great in screening and reducing e-commerce fraud. Customer service is amazing!

Cons: Requires quite some time to learn all there is to know about Kount.

Overall: I've been using Kount daily for a little less than a year and it has been one of the most useful tools I've come across in e-commerce fraud prevention.

One of the best fraud detection software

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The good thing about this software is we get results in as little as 1 second. So, fraud detection while doing payments can be found out instead of having chargebacks.

Cons: Kount UI can be a little modern. Sometimes when doing a order search, it takes more time.

Director Asset Protection

Jan 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Effective and once the rules are built, Kount is bery accurate at identifying potential fraud

Cons: Exporting data / info is not user friendly. Datamart is great but not easy to navigate and cumbersome. Direct dump to Exce would be great

Overall: Excellent

Kount your savings

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Kount's integration with omnichannel purchasing has made our fraud mitigation objectives a breeze

Cons: Their datamart is poorly outdated and can be a real headache to work with. The good news is they know it and are working to correct it.

Kount review

Dec 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use. All the important details that I need to do my task is to already available on the first page and upon logging in.

Cons: I need to re log in after a few minutes.

Overall: User friendly and comprehensive

A support that Kounts!

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's full-detailed which helps a lot to manage at best our fraud manual checks.

Cons: It could be a bit more easy-friendly to export data.

Overall: Kount has been helping me a lot with fraud manual checks and fraud-related chargebacks.

Great product

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and how it started working right away once it was set up.

Cons: I honestly have nothing negative to say so far the software works great

Overall: We have drastically reduced our fraud rate once we started using Kount

Easy to use

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that is so easy to use once you create all the rules. The fact that you can have a black/white list makes it so much easier to work.

Cons: It was a little hard to get used to, with the persona score and the safety rating being different.

Overall: I love that we can control everything from Kount. It made it easier to approve orders without having to look into different platforms.

Everyone should be using this.

Dec 18, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you have an ecommerce business and chargebacks are an issue for you, Kount is THE answer. It saves us a lot of money each month, because our sales team is able to analyze who is trying to use a stollen payment source, and even catch repeat offenders.

Cons: You will need to be trained before you can use it. It is database driven, and thus, expect to see a lot data. You will learn to analyze what you see and use that to help make an informed decision. The system will not make decisions for you, think of it as a tool.

Overall: Excellent, could not be happier!

Vendor Response

by Kount on December 28, 2018

Will, thank you for the great endorsement! Appreciate it and you are correct, a lot of data, which we are continually working to serve to customers in better, more intuitive ways.

Stops most fraud, but could have better features

Feb 20, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: stops most fraud, some features are very easy to use

Cons: The reporting is a pain and takes a long time to generate.

Kount Usage

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really straight forward information provided

Cons: There was notning that I did not like regarding this software

Verifying if information

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i can verify client information and location in one place and i then dont have no need to call the bank.

Cons: it tells me if to trust the information that was provide to me

Overall: verifying if its the client booking with there own credit and if the credit card is good and not fraud

After trying several ecommerce fraud prevention platforms, Kount inc. yeilded unparalled results!

Nov 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: One doesn't have to utilize the underwhelming performance of ecommerce fraud prevention software provided by PayPal for very long to understand the limitations of the product. After we suffered a string of fraudulent purchases and began to notice an increase in chargebacks, accompanied by dead ends in Pay Pal's customer service, we began to shop around for partners to help us deal with our problems. We reached out to several platforms and found Kount inc. to be the most motivated, informed and eager to assist us. They analyzed our issues, reviewed where we needed assistance, provided the suitable software for our situation and educated our employees about the proper use of the product. Our chargebacks slowed quickly and our ability to identify new fraud accelerated allowing us to focus on sales rather than on fraud research.

Vendor Response

by Kount on January 03, 2019

Thank you for the wonderful review Mr. S! We love helping great companies like yours go forward without fear of fraud - so you can focus on growing sales and delighting customers!

Great product

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Detailed information, user friendly, easy to learn and use, very effective

Cons: When we are multiple users we double work orders

Overall: I love to use kount, it makes my job as a fraud analyst much more simple. I feel more secure in my decision ever since we got Kount.

KOUNT REVIEW

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and I love how all of the information is in one place

Cons: There is nothing really I do not like about the system.

Overall: Awesome system. I use it mostly everyday and it make my job a lot easier.

Kount is EASY to use and FUNCTIONAL

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has so many options and allows me to pick and choose what I need.

Cons: A ton of training is required for this software.

Overall: Kount has great customer service, which is very helpful!