--- title: "Simple Salon Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Simple Salon the right Salon solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124998/Simple-Salon/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Simple Salon 4.4 (147) [View alternatives](https://www.capterra.com/p/124998/Simple-Salon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Simple Salon Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews CW Colleen W Owner/operatorCosmetics, Self-employedUsed the software for: More than 2 years. “easy to use, the appointment reminders were invaluable, the bookkeeping feature was easy to execute and understand, the stock record keeping was great.“ July 11, 2023 KM Kiri M OwnerConsumer Services, Self-employedUsed the software for: 6-12 months. “There is also no way for me to contact anyone about this as all my emails have rebounded.“ December 20, 2020 DY Dan Y OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “It is very affordable and easy to use.“ February 4, 2021 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Consumer Services Used the software for: 6-12 months ### "Does everything that is says it does" October 8, 2019 5.0 Appointments, stock, pos, staff managing and marketing is all included. Easy integration with website and Facebook platforms. Pros User experience is great, easy to use and great support. Cons No click through from time page in the inline booking which can confuse customers. Reason for choosing Simple Salon After much comparison it's by far the number one choice hands down. No hidden modules, no sneaky up sells. Review Source SR Sarah R. Home salon owner/ operator: Beauty Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Simple Salon user for over 5 years! " October 12, 2019 4.0 Overall I am happy, my day to day use is easy & straight forward. Pros General functions are easy to use, affordable and has pretty much everything I need. Easy to book and rebook clients, set up appointment reminders and add & change services. Cons The app doesn’t allow all functions to be performed, such as moving an appointment to a different day or time, or inputting a task without booking it as a clients appointment. I also find setting up a list to text out clients for promotions tricky at times. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) I had used Shortcuts at my places of employment for the 5+ years prior to opening my own business, the use I found to very similar but extremely cheaper & more accessible (eg: don’t need to leave on a computer to access remotely like shortcuts did at the time). Review Source Response from Simple Salon October 30, 2019 Hi Sarah. Thanks very much for your review of Simple Salon. Very happy that you find it easy to use. We'd also love to help you with any functions that you might ever find tricky and are always contactable at support@simplesalon.com.au and can happily call you back to guide you over the phone. Thanks again for managing and building your business with Simple Salon. SF Susan F. Resort Manager Hospitality Used the software for: 1-2 years ### "Excellent Customer Support" September 10, 2026 5.0 Often online platforms refer you to a chat bot or automated help desk to resolve issues or ask questions. Simple Salon is REAL people, who carefully consider the actual issue/s and work through it until resolved, offering step by step guidance specific to your needs not just a 'topic' link to self guide. I recently had several varying issues and these were dealt with quickly and professionally. Pros Customer Service with REAL people. Additionally, the system has recently been updated with a new sleek interface. Some of functionally wasn't working 100% and the issues were reviewed and resolved very quickly. Cons Few little glitches in the new upgrade, but these are being resolved quickly. We have used simple salon for over 5 years without issue. Review Source SL Sarah L. Beauty Therapist/Salon Manager Cosmetics Used the software for: 2+ years ### "Loyalty not necessarily rewarded " October 18, 2019 3.0 Almost four years ago, I borrowed my mother’s credit card to use for one month of my subscription. I changed it to my then new card soon after, which was charged by Simple Salon. My mother alerted me some time later to the fact that her card was still being charged also. Simple Salon don’t seem to want to take responsibility for this glitch and in reply to one of the emails I sent trying to get to the bottom of the reason why we were being charged twice for a period of time, their response was sending me the link on how to properly change your card/payment details. Obviously I already knew how to do this as my card was being charged, and this was not the first time over the years that I’d successfully changed payment details. This issue has caused me to refrain from using the online booking feature and I have been researching other booking systems because I am not at all satisfied with this. If I had more time, I would have moved over to another program by now. Pros The program is reasonably easy to work with and does prompt you to find what you are looking for in most cases. Cons There have been times where I have really needed to speak to a support person, but this is not an option unless you ask for a return phone call that you need to wait for. There is not a simple option for treatment packages so if someone books in for a discount package, we are required to book each treatment in separately and I have to rely on my staff to remember to apply the discount. Reason for choosing Simple Salon Price point, functionality. This was 6 years ago now and there are now many more options on the market. I wouldn’t choose Simple Salon again due to my experiences. I am in the process of selling my business and will be honest with potential buyers regarding this. I will be purchasing a different online booking system for my next venture. Review Source Response from Simple Salon October 23, 2019 Hi Sarah. Thanks very much for your review. We are very happy that you found SS easy to use but apologize for any confusion which may have occurred regarding changing the credit card assigned to billing. We will be looking into this matter further in an effort to establish a more satisfactory outcome for you. Team SS. CM Christie M. Hairdresser Cosmetics Used the software for: 2+ years ### "It's great" October 14, 2019 5.0 I'm very happy with the system although I would love to be able to call customer support when something comes up rather than submitting a request. Pros I love the online booking system and the price is very reasonable. Cons I'm not at at tech savvy and some of the things on offer while easy to use I don't quite understand. Switched from [Hairware](https://www.capterra.com/p/160461/Hairware/) The price was ridiculous and their customer service was terrible when I had a problem. I was tricked into a contract that was way more expensive than I first was told because I was very naive and was the first time I had been on my own. Review Source NN Natalie N. Business owner Cosmetics Used the software for: 6-12 months ### "Honest user " October 18, 2019 5.0 I really like the program, super simple to use once you get the hang of everything and the help is great when you don’t know what you’re doing. I would personally fix the issues mentioned above because the old system I used (10to8) had all these functions which I do miss. Pros I really enjoy the simplicity of the software once you understand how to use it. I like how everything is automatic and does a lot of my job for me Cons I don’t like how I can’t sync up with my personal calander. This is a big feature that I miss in my old software. Countless times I have my own personal appointment or am not in salon and have booked in a client because it doesn’t show that I’m away I would like more options for messaging, for example, different messages for different services - prices, reminders etc Review Source NM Nicky M. owner/operator Health, Wellness and Fitness Used the software for: 1-2 years ### "review" October 8, 2019 3.0 It hasn't been bad, but also sometimes when I hve had issues it can be timely sometimes to find a solution. Pros fairly easy to learn, has options for more use in bussiness Cons can be slow sometimes and doesn't log in easily on some servers. Alternatives considered [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reason for choosing Simple Salon price, and had been recommended by someone that was going to work for me. Review Source Response from Simple Salon November 6, 2019 Hi Nicky. Thanks for sharing your experience. Hopefully everything is running smoothly for you now. However, if there ever is any issue at all the quickest way to get it resolved is to lodge all the details using the email form on our website here: https://www.simplesalon.com/contact-us/ That way we can get onto it ASAP. Thanks again for using Simple Salon to manage and grow your business. SA Syed A. Accountant Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple salon.....as the name suggest it is really simple" October 8, 2019 5.0 I have beauty salon business and we are operating from 3 different locations. The software allows me to keep a track of sales, inventory, marketing, KPI and various other aspects of my business. It allows me to spend less time in creating different report and focus more time on my business. Pros Ease of use Various reports Easy to keep a track of customer Loyalty point system Cons I am sure the support team is working on this but at the moment you cannot customize your reports for example you cannot add a specific column in your report. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Simple Salon The main reason was simplicity of tge software and loyalty rewards point system. Review Source KS Katalina S. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hair salon software" October 11, 2019 5.0 Very good, effectient and a great software Pros We’ve been very pleased with the simple salon software. It’s been easy to use, fast and very reliable. Cons We are hoping the online booking system will take into consideration ‘ processing times ‘ for clients colours Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Simple Salon It was much easier to see each employees work colum, the price was good and offered easy text message reminding services Review Source Jordan W. Director Retail Used the software for: 2+ years ### "Review " October 3, 2019 5.0 Pros It’s easy to use and i like that it keeps client records Cons Setting up the online system and trying to work out the roster Review Source BE Bridget E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" October 11, 2019 5.0 Simple salon makes everything so much easier from reminders, stocktake, Tax info, gift vouchers. It really does have everything to make a business run smoothly. Pros • Easy to use • Love that I can access my appointment book anywhere in the world • Great SMS reminder feature Cons • Can’t see full week view on full screen • I would like to be able to click on appointment and create note straight away instead of having to going to next box and selecting note. (And have note visable on appointment book view- for single therapist column) • I would like to be able to load a personalised client consult form on Simple Salon for my clients to fill out on iPad that links straight to their file. Review Source DN Diane N. Owner Apparel & Fashion Used the software for: 2+ years ### "Simple Salon Review" October 3, 2019 5.0 simple salon makes my daily life organized & sorted, I love that it does everything for you Pros I can access my appointments anywhere I am, I have the app on my phone, ipad & work computer. the system is the easiest one I have used. I like that it has previous history stored too. Cons there isn't much I don't like about simple salon but an upgrade would be good, give the whole system a makeover Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Simple Salon because as it says in the name, its simple Review Source ZL Zavier L. Owner Cosmetics Used the software for: 2+ years ### "Not very good value for money lacking customer support" October 8, 2019 5.0 Ok Pros I like the ease of the user on this and the search format Cons I really dislike the lack of customer service, the fact that you need something fixed straight away or an answer and you can’t just pick up the phone to speak to someone to resolve the issue you need to wait for an email response. I find the value for money disappointing, as soon as you exceed 3 users the price range surges even if you only need one extra column. Reason for choosing Simple Salon We were already interested, I enjoy the ordering process I find it simple and I didn’t want to loose any data Review Source MW Melissa W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "My review" October 14, 2019 4.0 I have looked at other software but they either have less features that I need or are too expensive for a single operater Pros For the price it does mostly what I want Cons No wait list, can't use set and forget marketing with mail chimp- only basic typed emails. The look of the appointment book is old fashioned. Would like to auto send gift vouchers when loyalty points hit a certain point. Suggestions seem to take forever to be developed or not at all Reason for choosing Simple Salon Affordability Review Source LH Lisa-Maree H. Salon Owner Consumer Services Used the software for: 1-2 years ### "First time using salon software " October 8, 2019 5.0 I just wasn't collecting useful data prior to signing up. I can see at a glance how we are performing for a set period and compare to past periods. I know theres more features it has to offer that i still need to utilise. Overall very happy. Pros It was simple setting up, I love the reports you're able to generate and I find the online help topics really useful. Cons It would be great if I could integrate my eftpos machine to make pos quicker and less chance of human error. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Simple Salon Price Review Source AF Amanda F. Owner Consumer Services Used the software for: 2+ years ### "Amanda " October 3, 2019 5.0 They are always helpful and easy to get in contact with. Pros It’s extremely user friendly and affordable, the tech support is great. The team are always happy to help and there isn’t any extra frees for getting problems solved Cons I actually don’t really have any complaints Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Price Review Source MA Maria A. Salon Owner Consumer Services Used the software for: 2+ years ### "Simple salon" October 3, 2019 4.0 Overall it’s a great product but I would like to see some extras like a TIL and receipt machine that you can add easily to the system Pros Booking appointments is a breeze and mobile app is very useful. Cons Haven’t been able to set up a til that opens when using the software. Alternatives considered [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reason for choosing Simple Salon Price Review Source AW Alex W. Owner Cosmetics Used the software for: 2+ years ### "Wonderfully simple !" October 3, 2019 5.0 Great way to keep track of staff and easy end of day procedure. Pros Ease of use is great, being a hairdresser by trade the IT gene skipped me. Good with people not so great with computers. Cons Like anything new, there is as a lot to learn from the start. Now that we are familiar with the functions it works great. I think the issues we have experienced have all been due to user error. Reason for choosing Simple Salon Price and options as, we are a smaller salon Review Source KM Kiri M. Owner Consumer Services Used the software for: 6-12 months ### "LOG IN ISSUES" December 20, 2020 4.0 Pros So far this system has been really good especially since i was not looking at investing a lot of money in a system as i didnt need this due to being a small operation. The help desk are always prompt in answering any questions i have. Cons Unfortunately since the upgrade ive had some issues however the biggest issue is that i have been locked out of my account for the past 24hrs and have no access to any of my online bookings or client details. There is also no way for me to contact anyone about this as all my emails have rebounded. Super frustrated as i dont know you i have booked in for the day let alone the next 6 weeks and no way of contacting any clients or finding out if this is being rectified Review Source BC Belinda C. Ownwr Health, Wellness and Fitness Used the software for: 2+ years ### "Glitch with booking notifications " October 8, 2019 3.0 Pros Linking database to is great for marketing Cons If ppl are booked in for example a colour and cut. They will receive 2 notifications with two separate times causing confusion Alternatives considered [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reason for choosing Simple Salon Price Review Source JB Jo B. Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use diary" October 8, 2019 5.0 overall I think it is a great system, functions well and is easy to navigate. Pros The software is very easy to use, navigate and it flows nicely. The admin area is also very well planned and thought out. It is very self explanatory and efficient. Cons occasionally it can say 'please wait' and show the revolving symbol, which, when you have a client waiting, can feel like forever. Review Source NW Nicola W. Hairdrrsser Health, Wellness and Fitness Used the software for: 2+ years ### "Busy Hairdressing Salon" October 14, 2019 5.0 Good experience with lots of data collection. Cloud based so I can use data info from anywhere. Easy set up. Pros Cost effective for amount of users and ease of use. Cons One or two features that I would like to see implemented with data information. Review Source Response from Simple Salon October 24, 2019 Wow! Thanks for the awesome review, Nicola. MG Mark G. Owner Consumer Services Used the software for: 1-2 years ### "satisfied" October 10, 2019 5.0 Easiest ever used for staff and new staff Pros Ease of use and detailed reports compared to any previously used software. Cons I have no problems at all with Simple salon. Reason for choosing Simple Salon A colleague was trialling it and recommended it to me. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too difficult and problems were frequent Review Source PM Peter M. Director Alternative Medicine Used the software for: 2+ years ### "Why is my industry not in the list ." October 8, 2019 4.0 We love being able to take appointment where ever when ever. Pros Keeping my appointments and records in the cloud Cons Having to take payment, before rescedualing. It really feels rude to ask for money before rescedualing the next appointment and it will print a receipt without the next appointment date on it also. Review Source YS Yvette S. Owner Senior Stylist Consumer Services Used the software for: 2+ years ### "simple salon" October 14, 2019 4.0 relatively good pretty easy to use Pros Cloud based and I can log in at any time any where Cons some of the features are not easy to set up while there are heaps of reports sometimes I need a more indepth report. Sometimes it is really slow and frustrating waiting for it to load Reason for choosing Simple Salon Cost Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.