Playmaker CRM

PlayMaker CRM

2.5 / 5 4 reviews

Who Uses This Software?

Home Health companies, Hospice companies, Long-Term Care facilities, Private Duty companies


Average Ratings

4 Reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Playmaker CRM
  • www.playmakercrm.com
  • Founded 2008
  • United States

About PlayMaker CRM

Founded in 2008, PlayMaker CRM is a leading cloud-based customer relationship management solution designed specifically for home health, hospice and post-acute care companies to assist with increasing sales efficiency, growing market share and increasing profitability. PlayMaker CRM is used by hundreds of agencies large and small that realize the benefits of using innovative technology to grow and stay ahead of the competition.


PlayMaker CRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Vendor has not completed this information.

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting
  • Claims Management
  • Clinical Care
  • EHR
  • Electronic Health Record
  • For Home Care Providers
  • For Nursing Homes
  • Geriatric Care
  • MDS Review
  • Patient Records
  • Staff Scheduling

PlayMaker CRM Reviews Recently Reviewed!

Product Review

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Our company uses this software for our field staff. It is a great resource that helps us keep in touch with a long list of referral sources, physicians and other healthcare connections.

Cons: It can seem bulky at times. Getting to where you need to be could be a little easier. It does take a little time to get up to speed on how to use the software effectively.

Does not apply to DME sales as we had thought.

Jul 11, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: The customer service. The service is user friendly for different business lines. The software is too complex to add accounts and manage accounts as cold calls.

Cons: It is not geared towards medical equipment sales as much as it is hospice and hospital. The data and reporting are not helpful for our type of sales. We do not deal with admissions.

Overall: We have not had any benefits yet.

Vendor Response

by Playmaker CRM on July 19, 2017

Thank you for your feedback. We are very proud of our support team and are glad to hear the positive feedback regarding customer support. PlayMaker strives to support our clients┬┐ success across all of the industry verticals we serve. With regard to DME in particular, we are continuing to make investments to improve the quality of our products and services for this market. We often receive positive feedback on our DME market intelligence data and are surprised to hear it is not helpful to you. Your dedicated Account Manager will be reaching out to you this week to explore further. Our hope is that with some additional orientation and training you will be able to derive more value from our application and the data moving forward.

Good! Easy to compile list of offices and referral sources

Jul 19, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great customer service, friendly and always willing to help out and answer questions.

Cons: Cost. Info for Target watch is a year old which is no fault of the company - it is standard from Medicare so this info is not useful to us.

Recommendations to other buyers: Very knowledgeable staff and always willing to assist.

Worst in class for Customer Support, Lost APIs!

Jun 27, 2016
2/5
Overall
3 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The design is well customized for the post acute sectors, and when they had API ability to connect data with EHRs and other critical HC platforms, it was almost worth the exorbitant price they require. Now, it is simply a stand-alone CRM that is way over-priced offering rude & almost negligent support.

Cons: Please see all that has been articulated above & below regarding this companies shortcomings.

Recommendations to other buyers: Stay clear! Better to customize a more ubiquitous CRM for your post acute practice than to deal with this company & pay way too much. TargetWatch is also priced beyond its highest perceived value point. Also be aware they force you thru 90-120 days of agonizing training & setup that should be done internally by them in 21 days or collaboratively with your IT within 2 weeks.