Who Uses This Software?

Square enables anyone to start, run, and grow their business.


Average Ratings

87 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Square
  • www.squareup.com
  • Founded 2009
  • United States

About Square Card Reader

Square's complete register service is a full point of sale that offers a suite of tools, from tracking sales and inventory to rich analytics and small-business financing. Square is one service for your entire business, from a register in your pocket to reports on your laptop. Whether you're selling out of your trunk or opening your twentieth location, Square helps make business a little less work.


Square Card Reader Features

  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Square Card Reader Reviews Recently Reviewed!

Very user friendly

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For a new business this was AWESOME! so helpful to be able to do payments, invoice etc all from one app!

Cons: The only thing I had a hard time with was getting my whole logo in the little box it provides, but that was more of a formatting issue on my end.

Nice backup reader

Nov 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use our square reader as a backup for times when our regular POS terminal goes offline or crashes. It's very easy to set up and install and is also great for off-premise catering.

Cons: The rates could be better, definitely not optimal for a small business. If more competitive rates were offered we would likely switch over to an entire Square POS.

Encourages tipping.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is easy to use and is intuitive for non computer savvy people. We use it on the go at multiple locations and have made it very specific to our items we offer. Also encourages tapping without seeming pushy.

Cons: It is sometimes difficult to get in touch with customer service. The fees associated with transactions can also get expensive it some circumstances like if you have to put the payment number in manually. Fees have been our biggest obstacle.

Great for a small business owner

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very versatile for getting paid by my clients wherever i am. Saves a ton of time and expands my client base for people that only pay via cc

Cons: I often encounter a lack of trust in the system from old paranoid customers worried about losing their identity. Not the products fault just a perception.

A Must Have !

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My company has been using the Square Card Reader for over three years and have it to be one of the easiest systems to use. New features such as being able to create an invoice on mobile devices and accepting payment on a desktop via the virtual terminal makes Square a must have for entrepreneurs and shop owners.

Cons: There are very few cons since the recent updates. There are quite a few features that you might be interested in but come at additional cost. Maybe packaging these products would help the small business owner save on operating expense.

Overall: Great for accepting deposits and payments at vendor events or prospective client meetings.

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Great for payments on the go! Suggest training for any users/employees/volunteers

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the reliability. This software is tried and true. It helps many businesses and organizations alike, receive payments on the go, with comprehensive data tracking.

Cons: Recent updates now require users to pay for each additional account attached to the main square account. As a nonprofit, this has required us to reassess the need for the software due to high cost.

Overall: Allows us to take mobile payments at our fundraising events! Prior, individuals had to write their private information and this greatly expedites the process while keeping info secure.

Ok, but not consistent

Nov 11, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ease of the credit card reader and the overall square app is well made. It is portable and also helps to manage receipts and client interactions

Cons: Sometimes the card reader would not read the card and so it didn't end up being a convenient long-term option for me

Gold Standard for POS

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and transactions. Portable and integrates with my practice management software. Clients know it and trust it.

Overall: Ease of transaction processing.

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I use this product to take card payments when in person with customers

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the convenience of being able to take payments and not having to take down the actual card information.

Cons: It doesn't always work if I don't have good cellular service. It would be nice for it to work without depending on always having good service.

Overall: convenience, simple, quick

Seems to work well for our off site events.

Oct 12, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is simple to use. It is also simple to train others to use. Quick set up and to personalize for use in any retail field.

Cons: Worry about security. I use it offline and wait until I get back to a place with a safer internet connection.

Overall: This product gave us the ability to except and process software when we are away from our location.

We use the Square Card Reader for outside sales and events. It is very convenient and easy to use.

Oct 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The portability and versatility of the Square Reader are great. It is easy to set up products and price points, and the navigation is very simple and straightforward. Because it works with an app that you can use on any device, it is easy to transfer the Square to other people in the organization without a lot of set-up.

Cons: We encountered some issues with the speed of the app and a few bugs. The card reader wasn't always accurate and often times customers would have to swipe their cards multiple times in order for them to be "read" by the square.

Overall: We benefitted from the ease of set-up and use of this software. The Square Reader is portable, versatile, and easy to use.

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Small business essential! Absolutely amazing, and great customer service!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a small business owner, I absolutely love the Square Card Reader. I work an outdoor weekly market, and this has allowed us to take sales that we would otherwise lose since we are not the farmers at the farmers market who the customers brought their cash for. The Square has become essential for us, and allowed us to not only make sales we would have otherwise lost, but also bring our higher priced items to the market that we would usually have relegated to Etsy only since "nobody brings the cash for that for us".
Square is easy to use, you can upload items from a CSV, or type manually. If you have a menu of items, you can always get the CSV template, put in all of your items and then upload. Once they are in, you can go back to each of the items and modify them and add in pictures. It makes creating a list of products quick and easy.
We are also able to either click the products purchased within the square app and provide the customer with a receipt that way, or we can type in their items if they had modifications or a custom item. We are also able to easily re-issue a receipt, or (I assume) issue a refund (which I haven't had to do yet).
One of my favorite things is that we are able to use computer, phone, and tablet, all seamlessly with our reader, which was provided free to us, or the upgraded chip reader which was very reasonably priced. When my school readied its largest tech sale and was preparing to open it to the public, I approached my supervisor about Square.

Cons: My least favorite thing about Square is that when there are software updates that you did not see, or did not complete on your device, the app will not read cards or work entirely properly on the sales end. We are always able to work-around and type in the card number, but that ups the minimal cost for the sale. Thankfully the updates are not too frequent, other than that I am one very happy user!

Overall: I am able to make jewelry sales at our local farmers market that I would have otherwise lost due to people not having cash! It is awesome and can even work offline!

My wife is an independent massage therapist. The Square card reader was a great upgrade for her!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My wife is not tech savvy, but she was able to install and use the card reader without my help. That ease of use cannot be over stated. Throughout the years of use, she hasn't had an issue she couldn't figure out.

Cons: I have not complaints! The load time was reasonable (could be faster), the transaction processing could be faster, but I'm not sure if that was a question of our connection or our bank. We're going to open a new account at another bank to see if that helps.

The hardware is a fine design with a small foot print but there is definitely a connectivity issue.

Oct 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software of the card reader populates well with the software and makes booking much easier. We like the small footprint of the hardware and it's ability to be easily portable if needed for travel and off-site events.

Cons: The stand for the reader should be included in the price and it will often loose connection and sometimes have difficulty reconnecting even with a strong wifi and bluetooth signal.

Overall: The ability to accept credit cards at the office or on the road without a phone line or lots of equipment.

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Ease of Portable Invoicing

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that if my clients want to pay me in person on day of appointment, I am able to give them a easy card option to do so.

Overall: The benefit of this tool is being able to take payments wirelessly from anywhere.

Card reader for square always disconnects.

Oct 08, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The idea of taking payments from your phone using easy swipe or pin card readers has been a big blessing to our home based Massage business. Great concepts. Good suuport.

Cons: The card reader for cards with chips always disconnects. We have to be able to on the spot correct the issues while trying to use the card reader. Because the customer is standing there it is not the time to try and troubleshoot the problem so in every case so far we have had to resort to swiping the card instead.

Overall: Payment services without a monthly fee or long term contract.

Good reader, high %

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: This software is reasonably user-friendly and is familiar to my clients, so that is helpful. The hardware is straightforward.

Cons: The percentage that Square as a company takes seems high. The chip reader has run out of batteries periodically. It's annoying that a signature is needed if a weekly client has agreed to have their card saved for more streamlined transactions.

I use this card reader constantly for two businesses - rarely have any issues at all!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is super easy to use and very convenient. I also love the design and the brand recognition, because they help my clients to feel comfortable about me taking their payments.

Cons: Occasionally I will have difficulty with the reader if there is a connectivity issue or, in the past, would not swipe quickly enough. These issues are very easily resolved, however.

I use this for my business.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about this software is that I am able to use it either with or without the reader anywhere there is wifi.

Cons: What I like least about this software is that there is an increased charge when you do not swipe or cannot swipe the credit card.

Overall: Increased ease of charging credit cards and decreased fees and charges.

easy to use

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can review account activity. If a customer has questions regarding a transaction, I can query the topic for answers.

Cons: Sometimes bothersome to swipe card when reader swivels. other than that, i wish canadian version had swipe stand for tablet like the US.

Overall: easy to use.

The Square Card Reader is a small, sturdy, affordable, flexible, and effective product.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of the product's design, its universal compatibility with mobile devices, and its small footprint are fantastic for mobile retail, and non-profit fundraising locations.

Cons: The product does lack a small speaker for audible signals when a card has been successfully read, or to help find the tiny product when an employee sets it down and you can't find it.

Overall: We are allowed to accept credit cards at mobile fundraiser locations. This has allowed us to overcome the problem of customers wanting to donate but not having cash on them.

I have used this product to accept payments at a fundraiser for charity.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that this product is so easy to use, it takes no training at all. All you do is download the app plug in your info and you are ready to accept payments on the go.

Cons: I don't really like that it can be difficult to get a good swipe and actually have the card be read the first time and if there is a line of people waiting it is easier to just type in the card number but there is a higher fee for that.

great experience if you are looking for versatility

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The card readers are free, there is no subscription fee. You only pay the transaction fee. You may get different card readers for each of your electronic devices. Your transactions can be organized by categories each with their specific prices. Payouts are net of the transaction fees and with a maximum of a 2-day delay.

Cons: It does not accept debit transactions. The card reader may malfunction if you swipe the credit card too fast. You must try again, in a very slow and steady fashion.

Overall: good value for your money, easy to use wherever there is an internet connection, great online reports, quick payouts

Excellent service if you need to take CC while on the road.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use and setup, I like that you get the money on your bank the very next day, and you can process either on the mobile app or on any web browser

Cons: Processing fees could be a little lower but other than that no cons.

The system works great. It's easy to charge customers

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. I like the fact the I get a notification every time the reader is used, so I can track my employees sales

Cons: It is very difficult to add employees. I seem to have a lot of trouble with that. The log in info always seems to be wrong as well

Overall: Taking credit card payments with your phone

Square makes it insanely easy to take transactions anywhere!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: From markets to coffee shops, balancing client meetings to paying invoices, this allows me to do it all in one spot at one time!

Cons: Sometimes the processing takes several days. Customer support has not always been the most helpful either - so issues can take longer to resolve.

I used Square Card Reader to accept payment for my small business.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about the Card Reader from Square was how easy it made it for me to accept multiple forms of payment. I could pull reports to help with my accounting, and save information of my repeat customers. My customers like it too!

Overall: Ability to accept credit cards as a small business owner.

A handy way to process payments in the palm of your hand!

Jun 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how it's smartphone and tablet friendly. It's handy and small for travel purposes. The app that comes with the Square is really easy to navigate and use even if you're not tech savvy. I like that as long as I have wi-fi I can take payments which is great for small businesses and businesses that are on the road a lot.

Cons: Sometimes it's hit or miss if it will read the cards you slide through which means you have to enter manually which defeats the purpose of having a card reader.

Great way to take debit and credit cards on the go without expensive equipment.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great way to take payments at our satellite offices. Money was quickly deposited into our bank account.

Cons: We had some difficulty with the card readers on the iPad- it would not read the card unless we held it a certain way.

Highly recommend

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square is so incredibly easy to use for our staff and for our clients looking to make purchases from us.

Cons: The only issue I have with the product is that it is sometimes hard to find a case for your phone or ipad that fits the aux insert for the reader.

Overall: Super easy to use and set up. There is no hassle or bulky materials needed

The swipe was free it's quick it's easy and I recommend this product.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was free and it came in the fast. It hooks up to my phone through the pos app and bam! I have a card reader in my hands.

Cons: You only get the swipe for free. Every thing else is costly. The stand for the iPad is overly prices. I wish they came up with a stand for other tablets like samsung.

Overall: It's a great product

Easy to use

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use interface. Never have issues with the software. Works as it should. Very self explanatory

Card Reader is easy-peasy

Apr 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to follow instructions. It is fast and efficient.

Cons: If I were to think of something it would be that the little square reader was smaller.

Overall: I recently opened my music studio and I needed a card reader, and I instantly fell in love with this smart white card reader. It is easy to use and fast!

Recommendations to other buyers: Take advantage of all the features!

Makes taking payments very easy!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love being able to accept credit cards with the Square Reader. I had one small glitch but customer service was great in helping me fix it.

easy as pie

Mar 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: this software is super easy to work with and i never had any problems what so ever. its very clean and easy to read and work with. two thumbs up from me

Very nice experience

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is one of the nice experience. It's a very hopeful matter that you are providing this opportunity to us.
Thanks

Works Very Well with iPad Air

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use the Square card reader (the contactless one that supports both chip cards and Apple/Samsung pay) for work and I, along with my customers, really like it. It's quick (chip cards always take an extra second or two no matter where you are) and super easy to set up. We use an iPad Air for our transactions, and whether we have wifi or not, the reader is reliable.

Small business blessing

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, never has malfunctioned on me.

Cons: I don't dislike it at all

Overall: Not only is this easy to use, I get customer feedback too. This has helped my home-based business expand into a store front.

Recommendations to other buyers: No

Not too bad - does the job

Feb 06, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Have only used the online service, my boss uses the app. You really have to play around with it to figure out how to do stuff on it though. At the end of the day it does it's job. Could not give Customer service a good or bad review as I have not used.

Square Card

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I love that I can take this with me anywhere I go and it is ready when I need it. The people that I work with love the convenience.

Great card reader for small business

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Troublesome to add an employee

Overall: We use the card reader In our restaurant. Works very well, but the only draw back is difficulty in adding an employee to use the card reader

Recommendations to other buyers: Needs to be an add employee button in the dashboard

Square for Small Business

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am an independent consultant and the features with the square reader are perfect for me. Makes it wasy to do business and get paid right away.

Easy payment processor

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install and use.

Cons: The reader doesn't always swipe right on the first time.

Overall: I do many events that are outside of the office and the Square allows me to take payment easily right on my phone with the swiper.

Recommendations to other buyers: The rates are fair.

Fantastic Product

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and you receive your money right into your bank account quickly.

Cons: Nothing yet...maybe the service fee is a little high

Overall: I just started my own business and once you sign up they mail you the card reader free of charge and its super easy to use the app on your phone. Being able to be on the go meeting clients and being able to accept credit cards is a huge bonus. You only pay for what you use so you don't have to worry about a monthy fee. Amazing product

Square Reader

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up, use and get paid

Cons: Hardware problem using on phones - need longer pin or extender to accommodate phones with Griffin or Otterbox full coverage.

Do not like the "variable" fees based on the card. Ex if the card doesn't swipe and you manually enter, you pay more. Fees can vary based on type of card the user has. Flat fee should mean flat fee. PERIOD.

Overall: For overall quality and ease of use, I'm giving Square Reader 5 stars. The value is 4 stars. I don't like the fee fluctuation depending on the type of card of if the user's strip is broken, so that loses a star.

The features that are missing - if you use this on a phone or tablet that has an otterbox, the reader doesn't work. It needs to be a longer pin to accommodate cases or have an extension.

Customer support gets two stars. It is very hard to get a hold of a live support person. If you send them emails, they don't answer them.

But, it's a great product for what it is.

Recommendations to other buyers: Customer Service is not good. Hard to get, no response via emails, and challenging to try to figure out via their website.

Super convenient

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Convenient

Overall: I use Square for my side business where I am completely on the go. The convenience of being able to have it in my bag at all times has saved my scattered brains!

Square is AWESOME!

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Square for 4 years to process onsite payments with concessions and it is an excellent tool to have and makes credit card transactions nice and easy!

Easy to use and dependle

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and speed of return on funds.

Cons: Seems a little high in cost despite it being competitive.

Overall: My experience with Square has been positive. I use it every day for client charges. I do not use the receipt feature as I have HIPPA protected information. The fees are standard but a little high. The hardware has been effective with the exception of the chip reader. I have struggled to get this to work consistently but that seems pretty consistent in the marketplace. I would and do recommend Square for purchases.

Square - Your Merchant Services Alternative!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, easy to understand fees and easy to obtain supplies. Customer and sales reports are helpful in managing a business.

Cons: No change in account owner name is allowed.

Overall: No more purchasing or renting expensive credit card machines. No more exorbitant merchant services fees. No more complicated statements. Square offers a clear, easy to understand, cheaper alternative!

Recommendations to other buyers: Take a leap of faith and cut the bank merchant services cord. We've saved money and utilized the reporting features often.

Wouldn't think of running a business without it

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience with Square has been unparalleled. I've had consistent service, their product is incredibly easy for the end user to use. I needed extra cash to invest in my business and was eligible for a loan that helped my business grow (and was easier to pay back than if I put it on a credit card!). Would highly recommend to anyone in private practice.

Perfect for Small Businesses

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This card reader is perfect for field techs out on a job site. It works with both phones and tablets and is very easy to set up. It does everything you would want in a sleek and convenient way. The only issue is sometimes you have to re-swipe, which started after about year of use. Great value and easy to replace if they get lost or stop working.

So simple to use!!!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I own a cupcake business and I was losing money and customers by not having a way to accept credit and debit card payments. Honestly I was worried that the fees associated with taking credit cards would out weigh the benefits, because most of my transactions are small, but Square was so simple to use and the fees are barely noticeable. I have the software installed on all of my devices, my iPad, iPhone, and my laptop. This little thing has helped to grow my business in so many ways. The equipment is small and so easy to use. It's not bulky like some other options are. It just really took the hassle and fear out of the equation for me. I love it and highly recommend trying it, if you haven't already. I can honestly say this is one of the best decisions I've made for my company so far.

Functional System that We Use as a POS Backup for Our Restaurants

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Ease of use
- Ability to use across multiple devices and locations seamlessly
- Fast deposits

Cons: - None!

Overall: Love Square. We use this as a back-up POS for our restaurants in the event that our main systems or internet go down. Their interface is simple and easy to use so it requires no training for our staff to switch to. Deposits arrive FAST in our accounts as well. Love the flat-rate fee for credit card processing, making it cheaper than our main processor for many transactions.

We love this product so much we are considering switching to it indefinitely in the near future.

Recommendations to other buyers: The service is free and you only pay for when you use it, it's a no-brainer!

Best Card Processing App for iPhone

Dec 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Compact, easy-to-use hardware. Fast and simple setup. Attractive, feature-rich payment app. Accepts new EMV credit and debit cards.An affordable and easy tool for accepting credit card payments on lots of mobile devices, and the experience is excellent for buyers and sellers alike.

Square Review

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use square everyday and LOVE it! I get my money deposited quickly! So fast to send out invoices to clients with the app!

Simple easy to use

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple and easy to use.

Cons: May take a few tries depending on the card.

Overall: While it is not always consistent or seamless, it works very very well for simple transactions and is a great value for the money

Recommendations to other buyers: Great product to have for simple transactions!

The most useful device ever

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I don't know how businesses made it before the Square reader. It is so fast, very portable and extremely user-friendly. We do a lot of deliveries at our business so the ease of collecting payment at the door is great for us as well as the customers.

New user of Square

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I just started using a square to help with my small business. So far I love how easy it is to use. I can easily send all of my customer's invoices and the money go directly to my account in a timely manner.

Love the reader!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, fast payments, low fees. Customizable dashboard.

Cons: Nothing. I do wish that you could process interac though.

Overall: I use square,specifically the mobile square reader to process payments in my business. I love how easy it is to use, how quick the payments go into my bank account and how low their processing fees are.

Easy and great to use

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The square is super easy and a totally convenient that can be used anywhere and at anytime. I would recommend it to anyone

So easy to use!

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: I have to open another application to process payment

Overall: Even though it does add an additional step to the checkout process for me - this software makes accepting credit cards SO EASY!!!

Recommendations to other buyers: Extremely accessible

It's good when it works

Dec 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I've experienced Square Card Reader both as a retailer and as a consumer.
The biggest weakness is that it often has a hard time reading the card.
In a situation that is time sensitive such as multiple customers needing to be taken care of, there isn't time to re-swipe credit cards over and over.

It works great

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The card reader they give you free is very good. It really works,not ready BIG which is good for travel.

The most modern card reader ive seen

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best point about this reader is the design and the simplicity it has to use it. Its app is awesome and also the responsiveness to the card reader's interaction is awesome. Definitely recommended for new startups.

I take it everywhere

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Convenience

Cons: The processing fees

Overall: I LOVE my Square card reader. I can't do without it in my line of work. I do on-site wedding services and I carry it around in my purse and just plug it in, tap the app and swipe!

Worst customer service ever!!!

Dec 05, 2016
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not one thing

Cons: Lack of customer service.

Overall: Beware!! Will not help you out back you up if a customer chooses to be dishonest and file a fraud charge. Will take money from your account without notice and say to read the fine print on your agreement if you protest. Basically gives zero customer service and no help or recourse for your small business.

Recommendations to other buyers: Do not use if you want to remain in business for long.

First gen readers gave trouble, newer ones are better

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Beautiful
Trusted
Asks for A tip gracefully!

Cons: Earlier editions of reader didn't work well

Overall: We use this infrequently at festivals and other events. Our first batch of readers (ca 2014) were poorly designed and frequently didn't swipe. newer batch works 95% of the time, and always on second swipe.

Interface is easy to use.

Love the tipping window

Super Easy User-Friendly Platform

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We absolutely love using square for our small business needs. It's fast, easily accessible, and user-friendly. Deposits are made very quickly and we've never run into any software glitches.

Perfect for small business

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Simple set up.

Overall: Best (POS) for small businesses. Easy to use. Quick transactions. Deposited to your account quickly. Let's customers leave feedback.

Great for start up businesses

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How simple it is to setup and to use.

Cons: Sometimes the software is a little slow, but bot even really enough for me to have even mentioned.

Overall: We were opening our new food truck business earlier this year and decided to look into card readers. We looked into several different models and products and finally settled on Square. This is one of the beat decisions I've made for my business. It's so simple to set up and use. It works just like a credit card machine, only it's portable and smaller. I love that I don't have a bulky piece of machinery to carry around. It fits in my pocket. I use it on my phone, my laptop, and my tablet. We've also downloaded the software, which is so simple to use, onto my business partners phone. It works so well. I'm very impressed. Also the fees are so much smaller than other brands I had considered. The Square Card Reader definitely gives you more bang for your buck. I would recommend this product to anyone with a start-up or small business. It's easy to use and even easier on your wallet.

Recommendations to other buyers: Try it. It's worth it and you definitely won't regret it. It's small, simple to setup, easy to navigate the settings and so simple to use in processing your payments.

Great product and Ux for the price

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Appealing and easy-to-use POS Ux and seamless integration on the back end for a reasonable price.

Cons: Had an issue once that was not easily resolved and cost revenue delays, but it was fixed in a timely manner considering what the issue was.

Overall: Square definitely knows what it's doing when it comes to offering an easy-to-use, one-click solution for consumers and an easily integrated product for businesses. They are definitely the Uber of payment processing.

Great for business' big or small

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple, smart, portable, quick.

Cons: None

Overall: A clean layout with great functionality and portability. You get the main station, and the little iphone attachments to allow you to process payments anywhere. A simple swipe, and the customer can have their receipt emailed directly to them. Easy to update products and track inventory/sales.

Recommendations to other buyers: Works really well if you have to process payments outside of your office, like us for tourism or outdoor activities.

great advancements

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Allows you to take credit payments and is portable. The invoice and receipt allows you to add brand and logo details.

Cons: Sometimes the transactions were slow to process.

Overall: As a small business this provided a portable way to charge clients. It was very easy to use and allowed credit transactions.

Easy and helpful

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy and quick to use.

Cons: You have to pay extra for the new chip reader.

Overall: I have a small business which utilizes square. I would not be able to process cards with such ease without Square.

Square Is Simple To Use

Nov 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: For the ease of use, especially if your company has a large volume of consumers every day, Square is the way to go. Convenience and ease of transactions without the heavy cashier shows why sales can be made wherever, whenever with Square.

Quick, easy, convenient

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Square card reader has been a great addition to my practice. The best part about using this is that I can take it anywhere. Sometimes I make house calls, and this makes it easy to collect payments during the time of service. I'm also loving the new chip reader!

Reliable restaurant card reader

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, attractive stand

Cons: Card details take a while to transfer at times.

Overall: Mostly reliable, I've been using the card reader for 5 years now in two locations. Easy to use, though lacking in functionality.

Love Taking Payments On-The-Go

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love being able to take payments from anywhere.

Cons: I wish the payments would be deposited in full in my account, and the merchant fees debited (makes record keeping easier).

Overall: I have used square on and off for years as I rented my house as a vacation rental. I had traffic coming from several avenues to rent my house and travelers often wanted to pay via credit card, whether to earn credit card points or just to not use up their cash fund on what can be the largest expense of a vacation.

I used square with the iphone adapter to run credit cards for the renters. It has also been useful to vendor booth sales, accepting online donations at the local church, etc. It is easy to setup and use so there are no limitations there. Reporting is simple and clean for record keeping as well.

The card reader was stable and effective, not giving me any issues either, which is more than can be said for card readers from some other merchant services.

Good POS System

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Used Square at a charity fun run event recently. Super user friendly, works great, and has a nice interface.

Mobile and easy

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Mobility, ease of use reporting

Cons: Nothing, once you know the product there are no cons

Overall: We have all switched to using the Square at out salon. It is easy, mobile and I love the daily and monthly reports

SQUARE DID NOT WORK

Oct 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Tried using Square card reader to swipe credit cards for our monthly events. After the third square reader that was sent to me I was still not able to use the swipe.

great product

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product. Integrates perfectly with salesforce.com. A must have for my sales and marketing team.

Uber Review from Dreamforce

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, convenience

Cons: percentage for non profits could be a little less

Overall: been using it for our non profit events and its been great! Very easy to use and set up. Whenever there was an issue the tech support was very responsive and ultimately found a solution.

There is a reason you see this POS system everywhere

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Square is an excellent POS system, however, it is a bit expensive. If you run a small business, this is definitely one to investigate for your POS solutions.

Square- Great for Small Business

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: No complaints

Overall: Square is a breeze to use and the cost of use is comparable or less than other ways to accept credit cards. Overall very pleased with the experience and ease of use. All my clients have been pleased with any of their Square transactions as well.

Recommendations to other buyers: Super simple to start using, received what I needed quickly. Never had any issues.

Great for business

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Square is super easy to integrate and use. Very easy to customize and maintain your shop. We use this for a seasonal business which needs constant updating of inventory and Square meets that demand.

Best in person payment processing

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using square since it started for in person payments, in this day and age not many people carry cash anymore you have to be able to accept cards to properly do business.