Who Uses This Software?

Organizations that need a robust/flexible survey software solution to meet their unique feedback management processes and needs, with focus on automation, flexibility, scalability and security.


Average Ratings

44 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Explorance
  • www.explorance.com
  • Founded 2003
  • Canada

About Blue

Blue is the experience management software that integrates seamlessly within your organizations IT infrastructure (HRIS, SIS, CRM, LMS, Portal, and SSO). Whether you are looking to automate your central and major survey, 360 degree feedback review or course evaluation initiatives, Blue is the solution for you. With the most powerful automation on the market, once you set it up the job is done.


Blue Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • Bookstore Management
  • Cafeteria Management
  • Curriculum Management
  • Facility Management
  • Financial Management
  • Higher Education
  • Housing Management
  • Independent/Private
  • K-12
  • Library Management
  • Online Calendar
  • Online Payments
  • Parent/Student Portal
  • Reporting/Analytics
  • School District
  • Special Education

Blue Reviews Recently Reviewed!


Blue Course Evaluation

Jun 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's ease of use. Additionally, it is very handy to publish the course evaluations to the students, which I reckon is the most desirable feature to the Higher Education Institutions. BLUE gives one a robust control over the project even after it is published, it smartly and intelligently allows the users to handle the project subjects (courses) and members (instructors). Apart from the course evaluations one can conveniently execute and publish hundreds of feedback surveys to the intended audience privately or publicly. Report creating features using the survey response data are excellent and are sufficient enough to suffice the institutional reporting features. The most valuable thing is there customer support - no doubt it's one of the best I have ever experienced, staff responsiveness and effectively resolving the queries is unmatchable.

Cons: There is nothing such as the least one. Instead, I believe that there is always a room for improvement, in this era of Business Intelligence. Explorance understands, knows and has always been continuously endeavouring to optimally improve its product to address the market and customer needs.

Overall: Our organization is with Explorance since 2009-2010. It has been a long journey and demonstrates the product effectiveness to us. We have been extensively using BLUE for feedback surveys, commonly, for us as well, the most important survey is the course evaluation survey. We have been conveniently deploying the course evaluation survey to the students and then successfully publishing the reports to the relevant faculty accessible online. Our overall experience is extremely satisfactory with this product in terms of what it generally offers, and in particular with its excellent customer support center and people, who are 24/7 ready and available to answer and resolve customers' queries.

Robust Product with Excellent Support

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: The robust amount of features.

Ability to copy setup from one term to the next.

Ability to extensively customize evaluation process.

Ability to correct an error, add a course, or otherwise update data after evaluations have started.

Commitment of Explorance to improving the software based on customer feedback.

Variety of training options and levels, including customer and Explorance staff led monthly webinars.

Cons: High learning curve for new users.

Some of the limitations in reporting (less direct control of size/layout of displayed graphics, inability to do certain calculations in export to excel reports).

Overall: We use Blue to manage the course evaluation process across the entire university. I am one of about a dozen users who each manage an individual school within the university. Mine is the largest (comprising about 60% of courses offered and closer to 75% of courses evaluated).

Our university has been using Blue for about three years now. We chose this software after negative experiences with our last vendor, and we were specifically looking for something that could provide all of the below:

1) Automated data feed from our student information system (SIS) to Blue.

2) Customization for each school using the software.

3) Unified email messaging (one email per student per school regardless of number of courses involved).

4) Ability to handle large and complex questionnaires with built in triggering to ask the right questions for each individual course and instructor.

5) Ability to customize opening and closing dates for evaluations down to the course level.

6) Ability to manage both mid-term and end-of-course evaluations.

7) Ability to evaluate multiple instructors for a single course with a seamless experience for students (course and all instructors on a single questionnaire) and automatic distribution of data to separate reports per instructor (all receive course responses but each sees only their instructor responses).

I am the most advanced user on our campus, both based on training and based on the extensiveness with which I use the software. For most users here, the cour

Blue Evaluation addresses all of the University of Louisville's business needs

Mar 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Blue Evaluation has several features that optimize the automation of the course evaluation process including the ability: to append data not stored in PeopleSoft, to create a customized reporting hierarchy so deans, associate deans, and department chairs automatically view the correct reports, to leverage existing projects and reports by simply copying and updating them for the current semester, to create visually appealing and informing reports at both the faculty and departmental levels.

Cons: UofL recommends the training provided by eXplorance in order to take advantage of the vast number of features and functionality of the software.

Overall: The University of Louisville (UofL) acquired Blue Evaluation in 2010 following the implementation of two pilot projects. UofL sought a software application that would allow us to centralize the administration of course evaluations while maintaining the ability to ask students questions based upon their academic unit. Blue addresses all of UofL's business needs. Key features in Blue for UofL include the:

*ability to evaluate team taught courses;

*accommodation of multiple evaluation periods based on the course ending dates;

*option to synchronize with PeopleSoft to automate the evaluation process;

*mobile device compatibility;

*integration with Blackboard;

*robust reporting features that includes many statistical measures, including gap and trend analyses;

*ability to allow faculty to monitor their own response rates while maintaining student confidentiality; and

*need to automate report viewing based upon administrative roles within the academic unit.

Blue allows UofL to centrally manage the evaluation of all courses within our 12 academic units including three professional schools (School of Medicine, School of Law, and School of Dentistry).

eXplorance's customer support is top notch. The support staff are extremely helpful and very responsive to any type of inquiry. The support staff goes above and beyond any other vendor we work with. eXplorance's Professional Services always works to find the best solution based upon our current business practices, allowing us to make the product work for us.

Recommendations to other buyers: eXplorance's Support staff is a pleasure to work with.

So far so good

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: At the University of Johannesburg (UJ) we began using Blue Course Evaluation this year, 2019 after a trial in 2018. Compare to our previous Course Evaluation mechanism, Blue is in a class of its own. Personally, I like the fact that it is simply to manage once it is set up, it organizes the whole evaluation experience. For example, after loading an evaluation, a lecturer can track the progress of his/her evaluation, have an accurate number of students enrolled in the programme, how many have completed the survey, how many in progress and how many still outstanding. With this information one can work towards improving the response rate. Linked with the University's ITS system, the data is very accurate as only registered students can complete the evaluation. Blue does not only provide course feedback, the system can do way more. For example like providing depth analysis as to which browser used, when the evaluation was completed, the channel used. This information is helpful because we get to know what needs to be done for students to respond positively and to improve so to get constructive feedback from these evaluations.

Cons: Setting up Blue Course Evaluation is not easy. It needs lots of system and information which the university had but not organized in a manner that Blue wanted it. Currently, we do not have a data base that links academic staff to the module that they teach. Without this information there was a little bit of confusion and we ended linking wrong people to modules as we relied on Blackboard information. Perhaps Blue must have a ready made template which institutions can used to sort their data before administration of Blue. This will help as institutions have their own filling systems which are sometimes in conflict with Blue requirements.

Overall: My overall experience is good, the adoption of Blue has since alerted me that the university needs to rethink its filing systems like linking people to departments and modules that they teaching. This will in turn makes reporting on academic activities easy and enhance alignment with the university's teaching community.

Administered course evals for many programs, including low-literacy and immigrant populations.

Apr 20, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UI improvements were prioritized by eXplorance. The interface improved dramatically in my time using the software, becoming more intuitive over time. Though a lot of the complex functionality may only be easily navigable by power users, the support staff typically did a fine job of providing walkthroughs, phone support, and email instructions as needed.

Customer support was also invaluable for working through all the "ifs" and "buts" of our student population. Working with a range of literacy levels and familiarity with English language - as well as different course types like labs, practicums, continuing education, etc. - we needed frequent support and check-ins and were always able to reach a successful outcome.

Cons: I get they are an 'online first' company and a software above all else, but I was disappointed by Blue's inability to reliably process and integrate data from paper forms. They used a third party software (ABBYY) to generate forms, and no matter how meticulously our printer was calibrated, there were always problems in the scanning and upload into Blue. Because it was third party, Blue did not provide support for this process and could not refer us to someone at ABBYY. We ended up processing our (thankfully limited number of) paper forms manually.

Overall: Transitioning from paper scanning and online survey providers to a professional outfit specifically intended for course evaluations was an overall positive experience. While there are some pain points, without question the implementation of Blue was a time saver for our team.

great tool to engage with students

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: the ability to custom make your interface and questions with the class. BluePulse has allowed me to interact with my class, and get frank responses to pace, scope, assessments, and lecture style that I feel I would not have otherwise. It helps the class engage with me, and also helps me to understand my weaknesses in 'real-time' as opposed to at the end of the semester, when it is somewhat moot.

Cons: I have also found the UI a bit frustrating at times. There are some 'quirks' - e.g. you cannot delete a question, or copy a question. There is the option of a rotating question, but to enable this in multiple courses, I would like to have the option to copy between courses. It also seems that BP may be incorporating some quizzing options. This is redundant with multiple other platforms, and I think gets away from its original value.

Exemplary Customer Service Supporting Impressive Software

Mar 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Blue Course Evaluation tool is mobile friendly and multi-platform, as well as very intuitive for end-users. The surveys can be executed and accessed in multiple ways, and those being asked to respond report very few access issues. It works! The Customer Service and Support are extraordinary.

Cons: The admin. side can be clunky, with essential safeguards restricting auto-updates and often multi-step changes if project needs modification after publishing. These are avoidable if you do the work before you publish, but this is often not feasible.

Overall: The Customer Service and Support are extraordinary and have taken a novice user to advanced with their comprehensive training, knowledge base, as well as ongoing engagement with the product and community of users. It is a solid company with exceptional products.

Customer support is very responsive. Coming from a technical background, I found it easy to use.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the updates CS/Support implements in a quick manner. Responsive to bugs in updates. System can easily handle thousands of requests. Responsive and easy to use for end user.

Cons: Wish it had more transparency in the timing of emails (export .csv showing when task emails would be sent, since likely stored in a DB somewhere). Can be tricky at times to implement changes during a published project (manual changes do not impact the DB, wish manual changes could override the DB but I understand why it is not coded that way). Wish some text fields could be modifiable (e.g. "Please select datasource", other technical/vague terms displayed to end users). Would love IE to be better supported (do not recommend this browser, but unfortunately users still use it)

Blue is a multi-dimensional course evaluation tool that can be scaled to work for any institution.

Apr 17, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customizable solution will adapt to any institution's need... even to different scenarios within the same institution. The automatic report generation at the end of the survey was a must-have for us.

Cons: Difficult to set up for the first time... even with the help of the trainers. It takes a lot of time. The additional company trainings are expensive, and after two years, our team doesn't feel like we are capable of building new reports on our own.

Overall: Ability to schedule automatic report openings and closings based on dynamic date rules--like open at 60% of the semester and close reports at 90% of semester.

With eXplorances support we have been able to integrate Blue with BB and Banner successfully.

Apr 17, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: eXplorance listens to our institutions needs and requirements and is continuously modifying and updating their products to be more useful. The software is evolving and has kept base with the changes in the market.

Cons: The learning curve at the beginning is very steep. The software is not as intuitive as other products on the market. Having said that, it also can do more complicated survey design than the competitors.

Overall: The ability to have a completely integrated course evaluation process for the entire university including credit and non-credit courses.

General features

May 28, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The use of predesigned templates to generate evaluations, the use of question banks and data bases in an agile way, the generation of questionnaires in a simple way, the good quality of the generated reports, non complex administration.

Cons: Sometimes it is a little complicated to navigate between the options of the application, also sometimes it is not very intuitive.

Overall: In general, the experience has been very good, we are an institute of higher education and it has solved us very well the subject of evaluations of courses and teachers.

Blue Evaluation software

May 30, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way it is quick, and I can easily track the progress of the students who responded to the survey and those who did not respond.

I like also the way I can send any information as the email to the group of students assigned to any task.

Cons: Sometimes it is challenging to wait for the system to be synchronized. This is a serious issue when it comes to the time I may choose to block the course of the students who do not respond to the evaluations, and when some of them see the course blocked and they respond the survey, I takes me again to be informed and synchronize manually, which I think it could be automated, because in case I am busy in other tasks, It can be a challenge for the students who filled the evaluations to get access on the Canvas page (for my case as we use Canvas).

Overall: Actually, The overall experience is very good. In my Organization, we have managed to receive enough feedback from the students and we make changes to the course as well as the teacher based on the feedback received from our students.

Blue Course Evaluations

Mar 04, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the feautures that allow instructors to change survey dates and add their custom questions. As well, having the widget in the LMS for both students and instructors seems well used when reviewing the analytics in the response management tab.

Cons: Not having a test environment when integrating and installing the Data Sync Tool.

The naming conventions take quite a bit of time and effort to bwecome familair with and that lengthened the learning curve for administrators and end users.

Overall: Blue has assisted our PSI to reduce the number of survey platforms and move closer to automated survey processes.

Blue is excellent for delivery of course evaluations that can be highly customized and automated.

Jun 26, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fabulous software vendor, flawless delivery to students, mobile friendly, ada compliant, great performance, hosting, great customer support.

Cons: The report interface to create customized reports from scratch is not intuitive for novice users. I think the upcoming changes in this area in the next version will address these concerns.

Awesome features and value for money. Very user friendly user experience.

Jun 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease to use and what you need is handy. Performance management tool is very useful for decesion making and makes my day to day life easy

Cons: Hardly see any thing which I don't like. May be some new features integration like inventory management would be useful

Overall: Parents are very happy to see their kids data in their mobile, hence very useful for school. And performance management tool helps me a lot

Vendor Response

by Explorance on June 06, 2017

Thank you Sanjay for your review. You may have entered the review about Blue when you intended to review another product. Sincerely,

The blue survey/360 review features are excellent, the customer support team is exceptional.

Apr 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The blue survey is software is very user friendly and easy to use. The analysis reports are well structured.

Cons: The UI could be enhanced and more analysis could be provided in the reports, like stack ranking feature in 360 reviews.

Blue is a great product and eXplorance is a great vendor.

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Blue is very flexible and powerful, and can be configured to meet the different requirements of many different schools.

Cons: Consequences of some configuration decisions can be far-reaching, and should be documented more clearly.

The learning curve very minimal.

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and train the end users. We do not 360 as a Performance Evaluation tool but plan to use it more for other unique situations. eXplorance customer service and training representatives have provided excellent support and always answer our questions. I look forward to moving ahead and using more of the 360 functionality.

Cons: I cannot think of any cons at the moment. We initially purchased Blue Evaluations and then added 360. My only regret is that our HR department had strong feelings about using a product they utilize for the SIS system. Additional use cases for 360 would be nice.

This is a great product to utilize for course reviews that need to be completed for students.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I like that students can easily answer multiple questions about their experience in a course so that faculty can implement changes towards their approach to teaching students to improve their success.

Cons: Sometimes it is very easy for a student to just answer the whole assessment without them actually completing it. I would recommend that each section, or every few questions, the assessment response options are changed to keep students aware of what they are completing.

Overall: I love that this software provides easy access to gain a lot of data from students to improve the way professors approach their teaching techniques.

A Quick Note on Blue

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: Since 2008 and we are using Blue for all our course evaluations and surveys and we are very satisfied with it. Remarkably is the customer support team at Blue, they are time responsive, knowledgeable, accurate, friendly and professional.

data steward's review of Blue

Feb 10, 2017
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The people behind it.

Cons: What i like least about the software is what others might love the most--that it is a lego type platform. You build it from the ground up--nothing comes prefab. I don't like this because I'm usually to busy to start things from the ground up, and I rarely do the kind of specialized analysis that would come from a uniquely defined system.

Overall: Blue is a great software; I wish I had more time to use it to it's full potential. Unfortunately, it's only role in my daily life is to calculate what I need tabulated without effort or worry. It does that for me.

The Blue software has always had the capabilities to meet my needs.

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The software capability is continually being updated and developed. There is great functionality of the tool that I'm still exploring and discovering after several years using the software.

Cons: At times, customer support can take too long to respond. When there is an issue with a project, I often require a solution before the next action can be completed, so quick response time to a ticketed request is important. This response time is not consistent.

Great HR support system

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Always do your research, many times something this can be done in house. This all depends on your HR staff and your goal. Otherwise i'd recommend it.

Pros: The great thing about Blue is that you have various ways of using it. You can use it as an HR tool when doing completely wide evaluations on anything from employee wellbeing to overall company wellness.

Cons: It does take a bit to learn all the functions and depending on the individual this could be an easy or hard endeavor either or its a great tool.

Very adaptable product

Feb 09, 2017
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Adaptability

Cons: Complex set-up and huge learning curve to software

Overall: There are so many adaptations and 'flexibilities' to the product that it isn't 'ready' just 'out of the box.' However, the software can be adapted to fit your specific needs so it works like a custom tool for your institution.

Recommendations to other buyers: Really set aside time to fully implement the product

eXplorance took us to the next level with Blue!

Jan 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Having developed, used and maintained a custom-built application that was fine for the requirements that were understood at the time (12 years ago), our organization was faced with the prospect of a significant investment to take this solution to the next level for the decade to come.

In selecting eXplorance as our strategic partner, in Blue we have a true solution that has taken our capability to the next level. It is user friendly with ongoing (minor) enhancements made that reflect customer feedback, it is adaptable to a wide range of data collection, analytics and reporting needs, and we have a wide range of Fortune 500 stakeholders who appreciate the modern look, feel and logic of their new interface.

We are very happy with this product - it has truly removed manual processes and enabled our time to be focused on the truly value adding post survey exercise of analysis discussions.

We've found Blue to be a superior product and Explorance a supportive company.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: 1. Ease of setup. We have multiple projects running each term.

2. Great UI. Students love it.

3. Robust system. No uptime problems at all; no crashes.

Cons: 1. We wish it was easier to change some things within an open project.

2. More email options.

3. It would be great if we could push texts to supplement our emails.

This software has been a pleasure to work with and has met every one of our needs consistently.

Jan 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Blue has been an absolute charm to work with. Not only was it easy to learn how to work within the system, but the depth of what this system offers and the ongoing enhancements have enabled us to capitalize on features that have greatly enhanced how we do our assessments and the experience of our customers. The system itself is clean and straight forward, visually pleasing to our end users, and technically secure. The multi-language ability for us is a huge plus, as we deal with Europe and availability of this tool in other languages was a huge consideration when we were choosing an appropriate platform to run our assessments.

The only downside for us is that our current needs do not allow us to use all of the features that Blue offers.

For a non-programmer, learning curve has been huge BUT customer service is always on point!!

Apr 17, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reports and evaluations look great and the ease of accessing the information is second to none.

Cons: It doesn't integrate with our records system and it is a complicated system for those without technical experience

Great tool to make assessments and reports.

Feb 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software brings you several options to do an assessment and generate reports. So, it's easy to customize any action to your need.

Cons: The software is difficult to operate because it has its own mechanic and logic. The reports are great, but you cannot change the way they look.

Overall: Make my client's assessments at home, protecting the data and meka our process more efficient.

Capterra loader

Unique in its ability and features for formative assessment.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I appreciate explorance's continue pursuit of improving Bluepulse by improving ease of use and adding features to improve functionality. Webinars have been well received by new users, especially discussions of new features. I also feel that the connections with Canvas will facilitate its use by faculty and students.

Cons: Online FAQ site would be very helpful or knowledge base. Also a community page to catalog how Bluepulse is being used would be helpful.

Overall: Improved student learning and graduation rates.

A good value as a institutional evaluation system

Jun 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility in data organization for a multi-subject multi-rater survey system is a strength of the system. The personalized support Explorance support team provides is excellent.

Cons: The software is adequate but can improve in the interface and features it provides in the development of survey form. The reporting similarly is adequate but can improve.

Overall: We are satisfied the with our implementation of Blue Course Evaluation. It has been a good value in addressing all our institutional evaluation needs.

Great Survey Product for Higher Education!

Jan 26, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use this survey tool for our student course evaluations and it works great. Explorance is a great company to work with, their customer service is top notch.

The software attaches to our student information system via Oracle views but we also upload some data via excel spreadsheets. It is pretty easy to use and maintain but it does take some getting used too. Once you have everything developed out (surveys, reporting) and a schedule, you just roll it forward for each semester.

Explorance is always working to improve the software and listens to customer feedback for future enhancements.

I highly recommend them.

eXplorance Blue 360 Degree Feedback

Mar 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: As a global leadership development company, we were seeking a 360 assessment partner that provided us with robust multi-rater assessment features that were comparable to other providers, reporting and analytics, a flexible turnkey process, and is customer-focused and interested in growing with us long-term. Blue/360 and the eXplorance employees continues to deliver on their promises. The employees of eXplorance we have come to know truly embrace and practice the company core values of integrity & mutual respect; continuous improvement; pursuit of excellence; and value-centric collaboration.

Customer Satisfaction Surveys

Jan 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Explorance is an excellent company to work with and their BLUE system has no comparison when it comes to survey tools to capture the customer experience and satisfaction. An in addition to the tool being efficient is it is also user friendly. Explorance's customer service is excellent on all levels. Whether you are working with their professional services team or customer support their response is excellent and without a glitch. I would not hesitate to recommend them and their products.

Great flexibility in a 360 tool

Jan 27, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We have been using BLUE 360 for approximately 10 years and find the software provides a great deal of flexibility when it comes to implementing 360s. The set up is a bit more complex than some 360 software, but that is because of the many options available for set up and reporting, which are very important to us. Overall we are very satisfied with the product and the level of service provided by their help desk - we are always discovering new ways we can use the tool.

Capterra loader

Excited - this tool is going to revolutionise student surveys in the HE sector

Apr 19, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to centralise the student survey process with consistency and provide fast, tailored reports to the right audiences

Cons: Its a learning curve as it is a complex beast ideally needing a small dedicated team to get to grips with this software.

Overall: As an institution we can centralise the disparate processes going around saving on administrative time and effort. Thus this gives greater consistency of experience for all and with the advanced reporting functionality takes this tool to the next level, especially considering that it can handle demographic data.

Blue 360 at a business College

Jan 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Blue 360 here at our college since 2006. It is a staple to our graduate programs and is used in many of our undergraduate programs. The product is a top notch true 360 survey tool which respects the confidentiality and anonymity of the process. eXplorance is one of the easiest vendors I have ever had the pleasure of working with. Their support team is the best technical support team - they are always available to help with anything we need.

Blue = Response Rates = Quality Data = Actionable Change

Mar 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We were challenged for years with the lack of responses for our end-of-term summative evaluations that resulted in zero actions due to the lack of both quantitative and qualitative data. After the first semester running Blue, the institution experienced a +200% increase in response data. Combined with the Learning Experience Management solutions of eXplorance, we finally are able to obtain the actionable information we need to drive change.

the software has a steep learning curve; not intuitively obvious.

Apr 17, 2018
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has many functionalities - supposedly, once set up, a "one touch" and it does everything for you, which is true. It is hard to accidentally make a mistake -- that is, it just won't work, rather than working incorrectly. Tech support is good, although their communication style is a bit hard to get used to.

Cons: Even now that I am very familiar with it, I still often have to check with tech support about one thing or another. I don't like the report , and I wish it could be more customizable. I am the only one who knows how to use it, and to show its quirks to another would be difficult.

Overall: it does everything I need it to do, and fairly conveniently.

Great Tool!

May 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The list of available features helped us customize the product to best suit our needs.

Cons: Sometimes with a lot of options and a limited budget you feel like you're having to exclude functionality that may have been useful.

Overall: Blue Course Evaluation has allowed us to revamp the delivery of our student learning experience survey in the college which has resulted in improved engagement leading to more meaningful results.

I find Blue 360 to be easy to use and the functionality of the produce is superb.

Jan 25, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been able to utilize Blue 360 for use with our clients for a number of years. The ability to have multiple projects with varying clients and the ability to customize each project has been a plus. The customer service is amazing!

Very flexible tool to be used for our 360 staff and faculty evaluation

Apr 05, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Blue was extremely flexible and helpful when we used it for our 360 staff, faculty and physicians evaluation

Blue Enterprise Surveys

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scalable

Friendly user

Reliable

I can make many tweaks through it

Cons: I don't have cons about it

Happy with the Blue 360 Review product

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and customize, outstanding support services, and good value for the money.

Cons: The integration with other systems e.g. Active Directory is an area of improvement.