--- title: "eSoft Planner Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eSoft Planner Software - reviews, pricing plans, popular comparisons to other Membership Management products and more." source_url: "https://www.capterra.com/p/125063/eSoft-Planner-Software/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # eSoft Planner Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eSoft Planner ## What is eSoft Planner? eSoft Planner helps sports and recreation organizations manage memberships, member information, payments, and facility access from one centralized platform. Organizations can create and manage membership options, keep member records organized, process payments, and provide members with convenient access to programs and services. With tools for scheduling, point-of-sale, check-in, and reporting, eSoft Planner helps reduce administrative work and gives staff a clearer view of their membership operations. ## What is eSoft Planner used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $39 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2025 - Club Management / 2025 - Membership Management / 2025 - Scheduling / 2025 Do you work for eSoft Planner?[Manage this product listing](https://www.g2.com/products/esoft-planner/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eSoft Planner 4.5 (44) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $39 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (44) Ease Of Use 4.7 (4,249) Value For Money 4.7 (42) Value For Money 4.5 (3,000) Customer Service 5.0 (44) Customer Service 4.6 (2,687) ## eSoft Planner alternatives [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (173)](https://www.capterra.com/p/57469/GymMaster/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (3,690)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/125063/eSoft-Planner-Software/alternatives/) ## FAQs about eSoft Planner Overview ### Which roles and teams benefit most from eSoft Planner? eSoft Planner is most used by owners, operations directors, and managers running academies, coaching businesses, and membership organizations. They use it to schedule classes and staff, manage member records and payments, track attendance, and organize day-to-day operations. Coaches and trainers also rely on it to coordinate sessions and participant information. Answer based on 44 reviews Overview ### What company size and industries is eSoft Planner built for? eSoft Planner is built for small sports facilities, swim schools, clubs, and lesson-based businesses, with 98% of reviewers from small businesses. It supports both small and large facilities, while reviewer industries are primarily Sports (68%), Recreational Facilities and Services (16%), and Health, Wellness and Fitness (7%). Answer based on 44 reviews Features and Usability ### What are the key features of eSoft Planner? eSoft Planner offers appointment scheduling, automated scheduling, calendar management, and calendar sync for coordinating bookings and events. It also includes online booking, recurring appointments, reminders, billing and invoicing, online payments, and reporting. Additional features cover member management, access controls/permissions, and resource scheduling. Getting Started and Support ### What training and onboarding options does eSoft Planner offer? eSoft Planner provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided training, while documentation offers written reference material for self-paced learning and feature review. Answer based on 4 reviews Getting Started and Support ### What customer support options does eSoft Planner offer, and how do users rate the experience? eSoft Planner offers email/help desk and phone support. Users commonly describe staff as responsive, knowledgeable, patient, and effective at resolving technical questions and user errors, with quick replies to email and help desk requests. Some users note that frequent contact may be needed when the system or features do not meet expectations. Answer based on 13 reviews Ease of use ### Is eSoft Planner easy for staff and members to use? eSoft Planner makes everyday scheduling, member registration, and account management manageable for staff and customers. Small facility teams value its customizable interface and self-service options, while new administrators may need time to learn advanced setup tasks. Reporting, marketing tools, and mobile administration can feel less intuitive. Answer based on 14 reviews ## Features AI summary Based on 4,125 Membership Management reviews Capterra data shows that buyers of membership management software rank the following features as their top priorities: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) eSoft Planner includes **Member Database** and **Payment Processing**, giving organizations a way to maintain accurate member records and handle transactions in one system. However, it does not include **Registration Management**. Instead, it offers other highly rated capabilities such as **Electronic Payments** (**62%**), **Membership Renewals** (**54%**), and **Dues Management** (**53%**), helping businesses manage recurring payments, keep memberships active, and track member fees more efficiently. Member Database 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Payment Processing 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Electronic Payments 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Membership Renewals 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Dues Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and collect membership dues Calendar Management 4.5 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar eSoft Planner 58 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Class Scheduling: Schedule in-person or online classes - Cloud: Provides Cloud deployment options (private or public cloud, hybrid cloud). - Communication: Communciates results to employees in the form of mass messages if there has been an illness outbreak within the workplace - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Management: Schedule and manage the logistics of activities and other gatherings - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Management: Centralizing administrative & communication processes of an organization's members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Mobile App: Access the system via a mobile application - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Scheduling: Plan availability and assign specific time slots for tasks and resources - Skills Tracking: Track employee skills, competencies, training & qualifications - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Team Management: Organizing a group of people to accomplish a task - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 4.3 (44) 4.3 Based on 44 reviews ## Pricing Value for money 4.7 (42) Basic $39.00 Per User,Per Month Value for money 4.7 (42) 4.7 Based on 42 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (44) 5.0 Based on 44 reviews ## User reviews Overall rating 4.5 Based on 44 reviews Filter by rating Counts reflect reviews available in this feed. 5(27) 4(13) 3(4) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Director of Operations Used the software for: Less than 1 year ### "Vance Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 Its been a 10/10 It has helped me scale my business greatly. Booking made simple through a few short steps. Pros How user and admin friendly it is. \[sensitive content hidden\] has done a great job with the customer service aspect! Anttime ive called he has been there for easy fixed to my user error. Cons I haven't had any issues, It has been smooth and easy. If there is ever an issue it has been on my side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Must have for any sports facilty" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 \[sensitive content hidden\], was the best start to finish. I asked a ton of questions many after hours and he was ultra prompt to getting back to me and fixing the issue. This is by far the best purchase i have ever made! Pros The customer service was unprecedented, how easy it is too use, and the fact that it allows me to run my facilty without employees.. Cons Lack of an actual app to make it even easier to access and use. I believe once you add an app it will be the best period. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head trainer and owner Used the software for: 1-3 years ### "Esoft planner " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2024 Our experience has been nothing short of amazing. Pros Esoft planner is the best scheduling system we have ever used. We totally love it. Cons We love everything about Esoftplanner from the program all the way to the support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Operations Used the software for: 3-5 years ### "Daily user" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 January 10, 2024 We are frustrated with the system. It certainly has potential, and the customer service has been great. However, at year 4 I feel like we shouldn't be in contact as much as we are. I have yet to see an update or new feature since we've come on board. We have started comparing other companies and realize there are some that charge half of what we are paying now with more features. If it wasn't for the patient staff, we would have made the move a long time ago. Pros The online booking function saves us time by allowing instructors and clients to set up times at their convenience. Cons Lack of coupon codes, refer a friend credts, promotional/marketing options are lacking. Email marketing should have more options to make the email more inviting. Memberships should begin on the first rental not when purchased. Teams option fails miserably. Too many issues for admins and clients. The system could use updating, it's not super user friendly. I'm constantly walking people through steps on how to use the most basic function. It's confusing and overwhelming for people who don't have time to navigate the system. We have teams who rent for long term practices, having a monthly calendar that is clean and shows precisely what is projected each month would save time when finding days/times for these teams. No gift certificate option. The add account balance is a good idea but fails when I can't go back and see why a balance was added...even though a note section is offered, I can't see it to look back on. Not being able to adjust reservations that I've made on admin side is frustrating. I should be able to edit times and notes. Instead, I have to delete and start over. When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Membership Director Used the software for: 3-5 years ### "Using eSoft Planner to manage swim club membership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2020 The import process from our old spreadsheet method was done by the company. The workflow for taking payment online was easy to set up. We have users that are only active during the summer, so our cycle includes a reset once a year. We add new users in the winter off a waitlist and members pay in the spring. The pool opens in summer and users have cards provided by PPC/eSoft and scan the barcode and their profile shows for the front desk staff and they enter the facility. At the end of the season, everyone is automatically deactivated and we start again. Pros The most common tasks are now adding and deactivating users, and that effort is very straightforward. Setting up swim memberships, prices, fees is a very customized experience and has many features that we do not use, but it really does suit our needs. Cons I think the standard reports take some time to build because they are generated on the fly. I wish we could do custom reports that can build via cron and be available quickly. Also, there isn't a way to inject custom html or css, but I understand the risks with supporting other people's code. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Great software function with immediate entry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2024 Amazing customer service. Our onboarding was so easy. The \[sensitive content hidden\] and our assigned contact get back to us in a very timly manner. I havent found this level of service anywhere else in the industry. Pros The software works great with self access for our customer's. They can book online and directly get emailed an access code to the facility that works in the time frame they scheduled. Cons Just the visual aspect. It could use a face lift for easier use for the customer. But that isnt a huge deal.. I just think it would help customers with ease of booking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Account Manager Used the software for: 1-3 years ### "Definitely an Upgrade from Doing Things Manually" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 24, 2020 I went through the pain of having to manually transfer information from spreadsheets and never quite feeling like I had enough information to finish the job. eSoft keeps most information at hand, and changes are usually easy to make. They are very quick to respond to questions as well. Pros The ease of use as well as helping to keep continuity year-over-year, as well as the ability to keep up with technology. Cons The reporting can be a bit cumbersome, and it absolutely needs an "export all data" function. While we do not want to work only from spreadsheets, they have their own uses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-owner Used the software for: Less than 1 year ### "Easy-to-use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 We thoroughly enjoy eSoft Planner and our clients' comments have all been positive Pros It is very easy to use, and the support is second to none. Cons We haven't seen anything that either we can't figure out or get support for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Wendi P. Membership Used the software for: 1-3 years ### "So Glad We Chose This Platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2020 Prior to eSoft, we registered our members by pen and paper, and membership was tracked through manual data entry. eSoft alleviated that burden, which was up to 20 hours/week (for a volunteer position). Now, all of this is done automatically as the members register. Pros The customer service at eSoft is top notch. It was so easy to transfer our data to set up our platform. Our members found the software very easy to use to register for our swim season. Cons I really don't have any complaints about this software. It transformed how we manage our membership and register. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "eSoft works for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2020 eSoft has been a great experience thus far. The staff have been responsive to our needs and making sure we have the training and understanding we need to make full use of our software capabilities. It has been easy to navigate and understand. We have also gotten comments on the client side expressing they like the setup. Pros The ease of use and functionality to meet our facility needs. Cons I woud like to have a mobile app to access everything on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/125063/eSoft-Planner-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.