--- title: "eSoft Planner Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eSoft Planner Software - reviews, pricing plans, popular comparisons to other Membership Management products and more." source_url: "https://www.capterra.com/p/125063/eSoft-Planner-Software/" page_type: "product" language: "en" --- # eSoft Planner Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eSoft Planner ## What is eSoft Planner? eSoft Planner helps sports and recreation organizations manage memberships, member information, payments, and facility access from one centralized platform. Organizations can create and manage membership options, keep member records organized, process payments, and provide members with convenient access to programs and services. With tools for scheduling, point-of-sale, check-in, and reporting, eSoft Planner helps reduce administrative work and gives staff a clearer view of their membership operations. ## What is eSoft Planner used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $39 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2025 - Club Management / 2025 - Membership Management / 2025 - Scheduling / 2025 Do you work for eSoft Planner?[Manage this product listing](https://www.g2.com/products/esoft-planner/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eSoft Planner 4.5 (44) VS. [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $39 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (44) Ease Of Use 4.7 (4,202) Value For Money 4.7 (42) Value For Money 4.5 (2,957) Customer Service 5.0 (44) Customer Service 4.6 (2,646) ## eSoft Planner alternatives [4.6 (1,483)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (3,657)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (172)](https://www.capterra.com/p/57469/GymMaster/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) [4.8 (4,302)](https://www.capterra.com/p/213340/Google-Calendar/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213340/Google-Calendar/) [View all alternatives](https://www.capterra.com/p/125063/eSoft-Planner-Software/alternatives/) ## FAQs about eSoft Planner Overview ### Which roles and teams benefit most from eSoft Planner? eSoft Planner is most used by business owners, operations leaders, general managers, and membership teams that run scheduling-heavy facilities. These roles use it to manage bookings, coordinate staff and trainers, streamline daily operations, track memberships, and keep customer accounts organized while maintaining visibility across programs, resources, and revenue-related workflows. Answer based on 44 reviews Overview ### What company size and industries is eSoft Planner built for? eSoft Planner is built mainly for small sports businesses, with 98% of reviewers from small companies and 68% in Sports. It serves sports facilities, swim schools, clubs, and lesson-based businesses of different sizes, with additional use in Recreational Facilities and Services at 16% and Health, Wellness and Fitness at 7%. Answer based on 44 reviews Features and Usability ### What are the key features of eSoft Planner? eSoft Planner offers appointment scheduling, automated scheduling, real-time scheduling, and calendar management for booking coordination. It also includes online booking, recurring appointments, confirmations/reminders, and calendar sync. For membership and business operations, it provides member management, billing & invoicing, online payments, POS, access controls/permissions, and reporting. Getting Started and Support ### What training and onboarding options does eSoft Planner offer? eSoft Planner provides live online sessions, webinars, and documentation to support team training. Live online sessions and webinars offer guided instruction, while documentation gives written reference material for self-paced review and feature lookup as needed. Answer based on 4 reviews Getting Started and Support ### What customer support options does eSoft Planner offer, and how do users rate the experience? eSoft Planner offers email/help desk and phone support. Users generally describe support as responsive, knowledgeable, and patient, with helpful guidance for both technical issues and business questions. Several mention quick replies and smooth issue resolution, though some feel they need to contact support more often than expected over time. Answer based on 13 reviews Ease of use ### Is eSoft Planner easy to use for staff and members? eSoft Planner works well for day-to-day scheduling, registration, and self-service tasks for staff and members. Many small facility teams find the interface manageable and customizable, especially with helpful support available, though some admins find reporting, mobile use, and more advanced setup steps confusing or harder to navigate. Answer based on 14 reviews ## Features AI summary Based on 4,125 Membership Management reviews Capterra data shows that buyers of membership management software rank the following features as their top priorities: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) eSoft Planner includes **Member Database** and **Payment Processing**, giving organizations a way to maintain accurate member records and handle transactions in one system. However, it does not include **Registration Management**. Instead, it offers other highly rated capabilities such as **Electronic Payments** (**62%**), **Membership Renewals** (**54%**), and **Dues Management** (**53%**), helping businesses manage recurring payments, keep memberships active, and track member fees more efficiently. Member Database 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Payment Processing 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Electronic Payments 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Membership Renewals 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Dues Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and collect membership dues Calendar Management 4.5 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar eSoft Planner 58 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Class Scheduling: Schedule in-person or online classes - Cloud: Provides Cloud deployment options (private or public cloud, hybrid cloud). - Communication: Communciates results to employees in the form of mass messages if there has been an illness outbreak within the workplace - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Management: Schedule and manage the logistics of activities and other gatherings - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Management: Centralizing administrative & communication processes of an organization's members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Mobile App: Access the system via a mobile application - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Scheduling: Plan availability and assign specific time slots for tasks and resources - Skills Tracking: Track employee skills, competencies, training & qualifications - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Team Management: Organizing a group of people to accomplish a task - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 4.3 (44) 4.3 Based on 44 reviews ## Pricing Value for money 4.7 (42) Basic $39.00 Per User,Per Month Value for money 4.7 (42) 4.7 Based on 42 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (44) 5.0 Based on 44 reviews ## User reviews Overall rating 4.5 Based on 44 reviews Filter by rating 5(27) 4(13) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent CV Cobie V. Director of Operations Sports ### "Vance Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 Its been a 10/10 It has helped me scale my business greatly. Booking made simple through a few short steps. Pros How user and admin friendly it is. \[sensitive content hidden\] has done a great job with the customer service aspect! Anttime ive called he has been there for easy fixed to my user error. Cons I haven't had any issues, It has been smooth and easy. If there is ever an issue it has been on my side. Switched from [Cowlendar](https://www.capterra.com/p/10031195/Cowlendar/) To ease the process, I heard about esoft and love it Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BO Brandon O. Owner Sports ### "Must have for any sports facilty" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 \[sensitive content hidden\], was the best start to finish. I asked a ton of questions many after hours and he was ultra prompt to getting back to me and fixing the issue. This is by far the best purchase i have ever made! Pros The customer service was unprecedented, how easy it is too use, and the fact that it allows me to run my facilty without employees.. Cons Lack of an actual app to make it even easier to access and use. I believe once you add an app it will be the best period. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Joe M. Baseball facility manager Sports ### "Customer service couldn’t be better" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 22, 2025 Very happy with esoft. They have been very helpful and responsive to any of my questions and concerns. Definitely a personal level of attention they provide. Pros The customer service at esoft is of highest quality. I started with \[sensitive content hidden\] who was incredible and when he moved on \[sensitive content hidden\] took over my account. Smooth transition and very happy with everything. Cons I am satisfied, no complaints right now. Honestly i wish i could expand more but I have not much negative feedback right now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mark R. Partner Sports ### "Mark Ruddy Top Level Athletics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2025 Excellent experience as stated above, regarding my interaction with \[sensitive content hidden\] Pros I had an issue with my card connect account. I spoke to \[sensitive content hidden\] \[sensitive content hidden\] worked with me to eliminate my issue, and he was patient with great follow thru and in my opinion an excellent representative for the eSoft Planner group. Due to the fact that \[sensitive content hidden\] was so helpful it restored my faith in corporate America. This is a true statement. I very rarely write a review. But my experience was so outstanding with \[sensitive content hidden\], I figured someone should know! Most times when you speak to a representative for most companies, they either do not care or cannot assist with the issue. That is if you are lucky to speak to a live person at all. Not only did \[sensitive content hidden\] help with my first issue he also uncovered another situation that was an issue that I was unaware of, and he assisted me with that. \[sensitive content hidden\] should get a raise!!! If not a raise, at least a better parking spot! Cons I do not have any outstanding issues with ESoft Planner. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NA Nicole A. Director of Operations Sports ### "Northeast Longhorns review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 My husband and I have really enjoyed our experience with eSoft Planner. When choosing a business platform, we wanted something that made sense, both from a financial and organizational standpoint. eSoft has given us the ability to focus on both player and business development, thereby enhancing quality services overall. Their support/customer service team is top notch. I highly recommend this platform for big and small businesses. Pros eSoft Planner is affordable, user friendly, and manageable (both from an employee and administrative role). Their support staff is also amazing! My contact agent \[sensitive content hidden\] is incredibly knowledgeable, responding quickly to all business concerns and questions. This platform has helped organize, structure, and prioritize our business goals, allowing us to be more hands-on with members and affiliates. Cons I wish this platform was more accessible from my phone. I also wish eSoft notified me when member cards expire (I normally receive this alert from my merchant, but sometimes this information gets overlooked due to the plethora of data) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Tiffany S. Owner and Director of Coaching Sports ### "Review from Overtime Sports Training Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 One of the standout aspects of working with eSoft Planner is their exceptional staff and customer service. The team behind eSoft Planner is highly responsive, knowledgeable, and dedicated to providing top notch customer service. I feel very confident in knowing I can rely on eSoft Planner to assist me every step of the way! Pros Using eSoft Planner has enabled me to efficiently manage my facility with a very small team. It has a user-friendly interface that makes it easy for customers to navigate. It is also customizable which makes offering self-service options possible at my facility. Cons Some of the reporting and marketing features are a little hard to navigate and not as intuitive as the rest of the system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Mark S. Owner Sports ### "Sports Training" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2024 Once I familiarized myself with the system and figured it out (which took a little time and effort), it is a very good system for what we do. Customer service has been exceptional. Pros Focused, configurable, powerful software that does what I need. Cons Takes a bit getting used to for admin/employee and client. Needs an app. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KP Katherine P. Treasurer and Food Safety Manager Health, Wellness and Fitness ### "eSoft has been a GAME CHANGER for our pool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2024 SIMPLY WONDERFUL!!! I haven't met anyone yet who wasn't incredibly helpful!! Pros Relatively easy to use, but the customer service is OUTSTANDING when I get stuck!! Cons Not mobile responsive. Very difficult to do anything administrative on my phone and very challenging for our members as well to complete tasks on mobile devices. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BK Bridget K. Owner Sports ### "Great software function with immediate entry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 13, 2024 Amazing customer service. Our onboarding was so easy. The \[sensitive content hidden\] and our assigned contact get back to us in a very timly manner. I havent found this level of service anywhere else in the industry. Pros The software works great with self access for our customer's. They can book online and directly get emailed an access code to the facility that works in the time frame they scheduled. Cons Just the visual aspect. It could use a face lift for easier use for the customer. But that isnt a huge deal.. I just think it would help customers with ease of booking. Switched from [EZO EAM](https://www.capterra.com/p/124047/EZOfficeInventory/) EZ Facilirt. It didnt work. It was expensive. Customer service was aweful. Onboarding was tedious. And then after everything....it didnt even work the way we were told it would. It cost us $10,000 atleast. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD David D. Director of Operations Recreational Facilities and Services ### "Review of employee \[sensitive content hidden\] " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2024 As good as you can get between a business and their client. Pros \[sensitive content hidden\] took my call today \[sensitive content hidden\] and he was outstanding ! They way he walked me thought the process of resolving my issue. I was so impressed. I wish every customer service rep I spoke to on a daily basis could relate to my call the way \[sensitive content hidden\] did. And for the record...I very seldom take the time to do something like this. Dave Dohrman, Foutch's Strike Zone Cons Been with them for appox 10 years and still using them...If I had a problem, I would have been gone by now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 22, 2024 Thank you, Dave, for being a valued eSoft Planner customer! We love to hear that you have enjoyed the software and our customer service team. [View all Reviews](https://www.capterra.com/p/125063/eSoft-Planner-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.