# eSoft Planner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eSoft Planner the right Membership Management solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125063/eSoft-Planner-Software/reviews --- eSoft Planner 4.5 (44) [View alternatives](https://www.capterra.com/p/125063/eSoft-Planner-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eSoft Planner Ease of use 4.4 Customer Service 5.0 ## Pros and Cons in Reviews BO Brandon O OwnerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “The customer service was unprecedented, how easy it is too use, and the fact that it allows me to run my facilty without employees..“ November 24, 2025 KP Katherine P Treasurer and Food Safety ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Very difficult to do anything administrative on my phone and very challenging for our members as well to complete tasks on mobile devices.“ July 17, 2024 Cv Cobie v Director of OperationsSports, 2 - 10 employeesUsed the software for: 6-12 months. “has done a great job with the customer service aspect!“ April 3, 2026 AM Aaron M Director of OperationsSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Not being able to refund through eSoft and having to do it through Authorize.net“ April 11, 2024 TS Tiffany S Owner and Director of CoachingSports, 2 - 10 employeesUsed the software for: 1-2 years. “One of the standout aspects of working with eSoft Planner is their exceptional staff and customer service. “ August 7, 2024 JH JESSICA H Director of OperationsSports, 2 - 10 employeesUsed the software for: More than 2 years. “The system could use updating, it's not super user friendly.“ January 9, 2024 NA Nicole A Director of OperationsSports, 11 - 50 employeesUsed the software for: More than 2 years. “eSoft Planner is affordable, user friendly, and manageable (both from an employee and administrative role). “ September 16, 2024 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CV Cobie V. Director of Operations Sports Used the software for: 6-12 months ### "Vance Review" April 3, 2026 5.0 Its been a 10/10 It has helped me scale my business greatly. Booking made simple through a few short steps. Pros How user and admin friendly it is. \[sensitive content hidden\] has done a great job with the customer service aspect! Anttime ive called he has been there for easy fixed to my user error. Cons I haven't had any issues, It has been smooth and easy. If there is ever an issue it has been on my side. Switched from [Cowlendar](https://www.capterra.com/p/10031195/Cowlendar/) To ease the process, I heard about esoft and love it Review Source BK Bridget K. Owner Sports Used the software for: Less than 6 months ### "Great software function with immediate entry" June 13, 2024 5.0 Amazing customer service. Our onboarding was so easy. The \[sensitive content hidden\] and our assigned contact get back to us in a very timly manner. I havent found this level of service anywhere else in the industry. Pros The software works great with self access for our customer's. They can book online and directly get emailed an access code to the facility that works in the time frame they scheduled. Cons Just the visual aspect. It could use a face lift for easier use for the customer. But that isnt a huge deal.. I just think it would help customers with ease of booking. Switched from [EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) EZ Facilirt. It didnt work. It was expensive. Customer service was aweful. Onboarding was tedious. And then after everything....it didnt even work the way we were told it would. It cost us $10,000 atleast. Review Source JH JESSICA H. Director of Operations Sports Used the software for: 2+ years ### "Daily user" January 9, 2024 3.0 We are frustrated with the system. It certainly has potential, and the customer service has been great. However, at year 4 I feel like we shouldn't be in contact as much as we are. I have yet to see an update or new feature since we've come on board. We have started comparing other companies and realize there are some that charge half of what we are paying now with more features. If it wasn't for the patient staff, we would have made the move a long time ago. Pros The online booking function saves us time by allowing instructors and clients to set up times at their convenience. Cons Lack of coupon codes, refer a friend credts, promotional/marketing options are lacking. Email marketing should have more options to make the email more inviting. Memberships should begin on the first rental not when purchased. Teams option fails miserably. Too many issues for admins and clients. The system could use updating, it's not super user friendly. I'm constantly walking people through steps on how to use the most basic function. It's confusing and overwhelming for people who don't have time to navigate the system. We have teams who rent for long term practices, having a monthly calendar that is clean and shows precisely what is projected each month would save time when finding days/times for these teams. No gift certificate option. The add account balance is a good idea but fails when I can't go back and see why a balance was added...even though a note section is offered, I can't see it to look back on. Not being able to adjust reservations that I've made on admin side is frustrating. I should be able to edit times and notes. Instead, I have to delete and start over. When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious. Review Source DF Danny F. Head trainer and owner Sports Used the software for: 1-2 years ### "Esoft planner " January 11, 2024 5.0 Our experience has been nothing short of amazing. Pros Esoft planner is the best scheduling system we have ever used. We totally love it. Cons We love everything about Esoftplanner from the program all the way to the support Reason for choosing eSoft Planner It does everything that we need and use Switched from [Adobe Express](https://www.capterra.com/p/174232/adobe-express/) Because Esoft is better than everyone and user friendly and the customer service is totally awesome. Review Source Response from eSoft Planner January 12, 2024 Thank you, Danny, for being a valued eSoft Planner customer! We're so glad that you love our software and our amazing customer support team. JM Joe M. Baseball facility manager Sports Used the software for: 2+ years ### "Customer service couldn’t be better" September 22, 2025 5.0 Very happy with esoft. They have been very helpful and responsive to any of my questions and concerns. Definitely a personal level of attention they provide. Pros The customer service at esoft is of highest quality. I started with \[sensitive content hidden\] who was incredible and when he moved on \[sensitive content hidden\] took over my account. Smooth transition and very happy with everything. Cons I am satisfied, no complaints right now. Honestly i wish i could expand more but I have not much negative feedback right now. Review Source MR Mark R. Partner Sports Used the software for: 2+ years ### "Mark Ruddy Top Level Athletics" January 29, 2025 5.0 Excellent experience as stated above, regarding my interaction with \[sensitive content hidden\] Pros I had an issue with my card connect account. I spoke to \[sensitive content hidden\] \[sensitive content hidden\] worked with me to eliminate my issue, and he was patient with great follow thru and in my opinion an excellent representative for the eSoft Planner group. Due to the fact that \[sensitive content hidden\] was so helpful it restored my faith in corporate America. This is a true statement. I very rarely write a review. But my experience was so outstanding with \[sensitive content hidden\], I figured someone should know! Most times when you speak to a representative for most companies, they either do not care or cannot assist with the issue. That is if you are lucky to speak to a live person at all. Not only did \[sensitive content hidden\] help with my first issue he also uncovered another situation that was an issue that I was unaware of, and he assisted me with that. \[sensitive content hidden\] should get a raise!!! If not a raise, at least a better parking spot! Cons I do not have any outstanding issues with ESoft Planner. Review Source BO Brandon O. Owner Sports Used the software for: Less than 6 months ### "Must have for any sports facilty" November 24, 2025 5.0 \[sensitive content hidden\], was the best start to finish. I asked a ton of questions many after hours and he was ultra prompt to getting back to me and fixing the issue. This is by far the best purchase i have ever made! Pros The customer service was unprecedented, how easy it is too use, and the fact that it allows me to run my facilty without employees.. Cons Lack of an actual app to make it even easier to access and use. I believe once you add an app it will be the best period. Review Source NA Nicole A. Director of Operations Sports Used the software for: 2+ years ### "Northeast Longhorns review " September 16, 2024 5.0 My husband and I have really enjoyed our experience with eSoft Planner. When choosing a business platform, we wanted something that made sense, both from a financial and organizational standpoint. eSoft has given us the ability to focus on both player and business development, thereby enhancing quality services overall. Their support/customer service team is top notch. I highly recommend this platform for big and small businesses. Pros eSoft Planner is affordable, user friendly, and manageable (both from an employee and administrative role). Their support staff is also amazing! My contact agent \[sensitive content hidden\] is incredibly knowledgeable, responding quickly to all business concerns and questions. This platform has helped organize, structure, and prioritize our business goals, allowing us to be more hands-on with members and affiliates. Cons I wish this platform was more accessible from my phone. I also wish eSoft notified me when member cards expire (I normally receive this alert from my merchant, but sometimes this information gets overlooked due to the plethora of data) Review Source MS Mark S. Owner Sports Used the software for: 6-12 months ### "Sports Training" July 29, 2024 4.0 Once I familiarized myself with the system and figured it out (which took a little time and effort), it is a very good system for what we do. Customer service has been exceptional. Pros Focused, configurable, powerful software that does what I need. Cons Takes a bit getting used to for admin/employee and client. Needs an app. Review Source KP Katherine P. Treasurer and Food Safety Manager Health, Wellness and Fitness Used the software for: 2+ years ### "eSoft has been a GAME CHANGER for our pool!" July 17, 2024 4.0 SIMPLY WONDERFUL!!! I haven't met anyone yet who wasn't incredibly helpful!! Pros Relatively easy to use, but the customer service is OUTSTANDING when I get stuck!! Cons Not mobile responsive. Very difficult to do anything administrative on my phone and very challenging for our members as well to complete tasks on mobile devices. Review Source SB Sergiu B. Owner/Coach Sports Used the software for: 2+ years ### "Simply Efficient!" February 27, 2020 5.0 It is Very Easy to solve Conflicting class times. Pros Scheduling classes is One of the futures that it is very helpful for the line of business I am in. Organizing the type of classes to offer it is Another important/helpful future. Cons The Group classes and the Private classes can't be Displayed Simultaneously on the same View Page of the classes offered when Clients log in or just check out the classes offered without having an account. Clients/potential clients should be able to see All the classes offered by my business. When editing a class description I should be able to Edit All logistics of the class and Not Only dates= I have to delete the Whole class and redo the Logistics of it. Review Source Response from eSoft Planner March 18, 2020 Hello Sergiu, and thanks for being a valued eSoft Planner customer! We're glad eSoft Planner's configurable features help you run your business your way. DM Donny M. Owner Sports Used the software for: 2+ years ### "ESoft" February 6, 2020 4.0 Excellent, just out grew it after a few years. Pros Super easy to use, fantastic customer support and people to work with. Cons Wasn’t super glitzy in terms of the layout and customer end. Could have looked a bit more modern. Review Source Response from eSoft Planner March 13, 2020 Hello Donny! We're glad you found eSoft Planner easy to use. In the coming months, we will be rolling out some more configuration options that will make it possible for you to do some branding and color selection to customize the look of the customer-facing elements. Let us know when you want a demo of the updated software. MB Mark B. Secretary Sports Used the software for: 2+ years ### "Great Product" February 24, 2020 5.0 Very happy with the software and support staff. Pros We use this website to maintain our membership base for a small private swimming pool. Software has great features at a reasonable price. We are able to check in members and sell guest passes on the software. Very nice product. Cons None. Product meets our needs. If anything, it has more features than I need or use. Reason for choosing eSoft Planner I looked at a variety of products with ridiculously high prices. Price was a major factor. However, the software offered all the features we needed and more. Review Source Response from eSoft Planner March 17, 2020 Thank you for being an eSoft Planner customer, Mark! We're so glad the software and our customer support helps you keep your swimming pool running smoothly. Don't hesitate to let your implementation specialist know if there is anything we can do to help! MM Marcia M. Membership Chair Recreational Facilities and Services Used the software for: 2+ years ### "We love Esoft!" February 29, 2020 4.0 EXCELLENT see above. Pros I like that things are constantly being added based on feedback from swim clubs. I like that the staff is incredibly helpful and quick to respond to emails and help desk questions. I like that they have yearly trainings at multiple times to meet the needs of all users. Cons I wish there was a report to come compare and filter members from one year to the next. For example members from 2019 that have yet to pay in 2020. Review Source Response from eSoft Planner May 4, 2020 Thank you, Marcia, for being a valued eSoft Planner customer! We're so glad that you enjoy the easy-to-use software and our responsive customer support. We'll soon be releasing an update that will allow you to work from one report and configure it to meet your information and data needs. Stay tuned! JG Janet G. volunteer Sports Used the software for: 1-2 years ### "Great support" January 23, 2020 5.0 It has helped us keep our member base organized and made the work of collecting membership fees so much easier. I always receive excellent and quick customer support. Pros I like the ability to filter, export spreadsheets, and customize the user interface. Cons Nothing. I find it intuitive and I can usually troubleshoot on my own. Review Source Response from eSoft Planner February 6, 2020 We're so glad to have you in the eSoft Planner family, Janet! It's important to us that our clients receive the best support possible to run their business. Please don't hesitate to give us a call if you need anything. TS Tiffany S. Owner and Director of Coaching Sports Used the software for: 1-2 years ### "Review from Overtime Sports Training Center" August 7, 2024 5.0 One of the standout aspects of working with eSoft Planner is their exceptional staff and customer service. The team behind eSoft Planner is highly responsive, knowledgeable, and dedicated to providing top notch customer service. I feel very confident in knowing I can rely on eSoft Planner to assist me every step of the way! Pros Using eSoft Planner has enabled me to efficiently manage my facility with a very small team. It has a user-friendly interface that makes it easy for customers to navigate. It is also customizable which makes offering self-service options possible at my facility. Cons Some of the reporting and marketing features are a little hard to navigate and not as intuitive as the rest of the system. Review Source BF Brian F. Fieldhouse Sports Used the software for: Less than 6 months ### "Review of program " April 3, 2024 5.0 Pros Price and matches all my requirements for my business Cons The program doesn’t notify me someone canceled Review Source DH David H. Owner Sports Used the software for: 2+ years ### "Play Deep Academy" April 25, 2024 5.0 Positive and generally satisfied. I appreciate what eSoft does; especially the exceptional customer service which is beyond exceptional Pros Organization, no muss no fuss, has several features that I find extremely useful Cons certain aspects that I'd like to change like: time and DATE stamp to help resolve overbookings, zeroing out instructor availability the moment all the cages are reserved/booked at that particular hour, the ability to take different credit card processors, don't stand in the way of payments with the archaic batch transmission system, make emailing, uploading docs, cut and paste from other systems user friendly. Have weekend hours! Review Source DD David D. Director of Operations Recreational Facilities and Services Used the software for: 2+ years ### "Review of employee \[sensitive content hidden\] " May 3, 2024 5.0 As good as you can get between a business and their client. Pros \[sensitive content hidden\] took my call today \[sensitive content hidden\] and he was outstanding ! They way he walked me thought the process of resolving my issue. I was so impressed. I wish every customer service rep I spoke to on a daily basis could relate to my call the way \[sensitive content hidden\] did. And for the record...I very seldom take the time to do something like this. Dave Dohrman, Foutch's Strike Zone Cons Been with them for appox 10 years and still using them...If I had a problem, I would have been gone by now. Review Source Response from eSoft Planner May 22, 2024 Thank you, Dave, for being a valued eSoft Planner customer! We love to hear that you have enjoyed the software and our customer service team. BB Brenton B. Academy Manager Sports Used the software for: 1-2 years ### "Top Notch Software and Support" February 17, 2020 4.0 Experience has been great. I have been able to utilize financial reports to highlight how the business is growing and marketing reports to send camp and clinic information to clients in our software. I am still learning every day, but like utilizing the software to grow the buesiness. Pros Overall, it is pretty easy to use. As someone that has never been tech-savvy, it is user-friendly and does not take long to learn how to use the software. Similarly, I can train staff members in a short period of time on how to use the software, which allows me to focus much of their training on other important areas that come with the job description at our facility. I like the ability to input only a few items on a users profile for quick setup purposes as well. I rarely fill in the other areas in the profile setup but do like the option of filling it out or not. Additionally, I love being able to reserve multiple facility locations and dates instead of going day by day to do it. Cons Prior to working with \[SENSITIVE CONTENT HIDDEN\] on the issue, it was particularly frustrating dealing with different package types, but I later learned that a lot of that was set up incorrectly and it was unnecessary. The package types only applied to specific clients depending on which packages they purchased. She helped me change things around on our back end and set it up correctly. I really don't have any complaints about the software. As mentioned, it is fairly easy to use and does not present any issues for me. Reason for choosing eSoft Planner I'm not sure because I was not here for the setup phase, but I am satisfied with the software and the support that goes with it. Every time I have a question or am not sure about something, I get technical support very quickly. The technical support team does a great job at working through technical problems with me. Review Source Response from eSoft Planner March 14, 2020 Thanks for being a part of the eSoft Planner family, Brenton! It's important to us that our clients receive the best support possible to run their business. Please don't hesitate to give us a call if you need anything. CB Chris B. Owner Sports Used the software for: 2+ years ### "Why eSoft Planner" April 9, 2024 5.0 I have nothing but great things to say about my experience. They have a great product for the price and I would urge anyone getting into the sports facility business to use them. Pros From contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything, including working with the credit card processors. I highly recommend esoft planner. They don't try to upsell or sell you something you don't need. They tailor it to you and your business needs. Cons There are some nice to haves as far as functionality that I wouldn't mind being included in the eSoft system. But as far as value for the price, eSoft Planner is the way to go. They charge what they should for their product, not over priced, not under priced, but priced just right. Reason for choosing eSoft Planner eSoft had the best product for the price and the best onboarding plan I had seen. It was easy and seamless and they were there and available every step of the way. Review Source Response from eSoft Planner April 18, 2024 Thank you, Chris, for being a valued eSoft Planner customer! We're so glad to hear that you love our software and our amazing customer support team. AS Amy S. Owner CEO HBIC HaHa Sports Used the software for: 2+ years ### "eSoft Planner is a TEN out of TEN!!!" February 25, 2024 5.0 I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!! Pros \[sensitive content hidden\] !!! \[sensitive content hidden\] is hands down the most professional, knowledgeable, helpful, efficient, effective, swift, prompt, pleasant, wicked-smaht, etc etc customer support agent alive!!! He makes navigating eSoft Planner seamless!! He is available 24/7/365 and responds immediately to texts even!! The information he provides has alleviated any and all "self-induced-stress" due to "user-error" every single time!!! The software has taken even our business's complicated scheduling debacle and made it user-friendly and workable! It is with zero reservation that we recommend eSoft Planner to Power Your Passion!! Cons ....I am a busy business owner and I do not have time to sit and THINK up an answer for this one!!! I love eSoft Planner!! Review Source Response from eSoft Planner February 27, 2024 Thank you, Amy, for being a valued eSoft Planner customer! We're so glad to hear that you love our software and our amazing customer support team. TS Thomas S. Director Recreational Facilities and Services Used the software for: 2+ years ### "Great software for the cost!" May 2, 2024 5.0 very good, customer support is excellent! Pros very easy to enter information, train others on, allow information to be shared Cons Esoft has not provided upgrades to the software over the years. Reason for choosing eSoft Planner expense and met the needs at the time of researching other similar products Review Source YW Yvonne W. Bookkeeper Health, Wellness and Fitness Used the software for: 2+ years ### "eSoft Planner for Swim Club Management" April 28, 2022 3.0 The benefits are the POS system to better manage our inventory as well as managing free member passes and member/family information. Pros The POS system works well and we love the Account Balance capability to use for concessions and other items while at our pool. Cons It does not integrate with Quickbooks and we are limited in the time periods of the memberships and the amount of payments members can make toward member dues. We use Quickbooks to manage membership dues payments. Reason for choosing eSoft Planner eSoft Planner seemed to fit our club better and was pretty easy to use. The price was also right. Review Source DF Derek F. Membership Director Non-Profit Organization Management Used the software for: 2+ years ### "Using eSoft Planner to manage swim club membership" February 18, 2020 5.0 The import process from our old spreadsheet method was done by the company. The workflow for taking payment online was easy to set up. We have users that are only active during the summer, so our cycle includes a reset once a year. We add new users in the winter off a waitlist and members pay in the spring. The pool opens in summer and users have cards provided by PPC/eSoft and scan the barcode and their profile shows for the front desk staff and they enter the facility. At the end of the season, everyone is automatically deactivated and we start again. Pros The most common tasks are now adding and deactivating users, and that effort is very straightforward. Setting up swim memberships, prices, fees is a very customized experience and has many features that we do not use, but it really does suit our needs. Cons I think the standard reports take some time to build because they are generated on the fly. I wish we could do custom reports that can build via cron and be available quickly. Also, there isn't a way to inject custom html or css, but I understand the risks with supporting other people's code. Alternatives considered [Member Splash](https://www.capterra.com/p/191828/Member-Splash/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing eSoft Planner Price and other pools in our area were using eSoft already. I also felt like eSoft would change features for our very specific use cases and they already have taken some feature requests and implemented them. Review Source Response from eSoft Planner March 17, 2020 Hello Derek. Thanks for being a valued eSoft Planner customer! We're glad you enjoy the customizable features of eSoft Planner and the ability to work with the seasonal nature of your swim club. We're working on an update to improve reporting, allowing you to work from one report and configure it to meet your data and information needs. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.