--- title: "eSoft Planner Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eSoft Planner the right Membership Management solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/125063/eSoft-Planner-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- eSoft Planner 4.5 (44) [View alternatives](https://www.capterra.com/p/125063/eSoft-Planner-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of eSoft Planner Ease of use 4.4 Customer Service 5.0 ## Pros and Cons in Reviews BO Brandon O OwnerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “The customer service was unprecedented, how easy it is too use, and the fact that it allows me to run my facilty without employees..“ November 24, 2025 KP Katherine P Treasurer and Food Safety ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Very difficult to do anything administrative on my phone and very challenging for our members as well to complete tasks on mobile devices.“ July 17, 2024 Cv Cobie v Director of OperationsSports, 2 - 10 employeesUsed the software for: 6-12 months. “has done a great job with the customer service aspect!“ April 3, 2026 AM Aaron M Director of OperationsSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Not being able to refund through eSoft and having to do it through Authorize.net“ April 11, 2024 TS Tiffany S Owner and Director of CoachingSports, 2 - 10 employeesUsed the software for: 1-2 years. “One of the standout aspects of working with eSoft Planner is their exceptional staff and customer service. “ August 7, 2024 JH JESSICA H Director of OperationsSports, 2 - 10 employeesUsed the software for: More than 2 years. “The system could use updating, it's not super user friendly.“ January 9, 2024 NA Nicole A Director of OperationsSports, 11 - 50 employeesUsed the software for: More than 2 years. “eSoft Planner is affordable, user friendly, and manageable (both from an employee and administrative role). “ September 16, 2024 ## Showing most helpful reviews Showing 1-25 of 44 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director of Operations Used the software for: Less than 1 year ### "Vance Review" April 6, 2026 5.0 Its been a 10/10 It has helped me scale my business greatly. Booking made simple through a few short steps. Pros How user and admin friendly it is. \[sensitive content hidden\] has done a great job with the customer service aspect! Anttime ive called he has been there for easy fixed to my user error. Cons I haven't had any issues, It has been smooth and easy. If there is ever an issue it has been on my side. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Must have for any sports facilty" November 26, 2025 5.0 \[sensitive content hidden\], was the best start to finish. I asked a ton of questions many after hours and he was ultra prompt to getting back to me and fixing the issue. This is by far the best purchase i have ever made! Pros The customer service was unprecedented, how easy it is too use, and the fact that it allows me to run my facilty without employees.. Cons Lack of an actual app to make it even easier to access and use. I believe once you add an app it will be the best period. Review Source R Reviewer Head trainer and owner Used the software for: 1-3 years ### "Esoft planner " January 12, 2024 5.0 Our experience has been nothing short of amazing. Pros Esoft planner is the best scheduling system we have ever used. We totally love it. Cons We love everything about Esoftplanner from the program all the way to the support Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Daily user" January 10, 2024 3.0 We are frustrated with the system. It certainly has potential, and the customer service has been great. However, at year 4 I feel like we shouldn't be in contact as much as we are. I have yet to see an update or new feature since we've come on board. We have started comparing other companies and realize there are some that charge half of what we are paying now with more features. If it wasn't for the patient staff, we would have made the move a long time ago. Pros The online booking function saves us time by allowing instructors and clients to set up times at their convenience. Cons Lack of coupon codes, refer a friend credts, promotional/marketing options are lacking. Email marketing should have more options to make the email more inviting. Memberships should begin on the first rental not when purchased. Teams option fails miserably. Too many issues for admins and clients. The system could use updating, it's not super user friendly. I'm constantly walking people through steps on how to use the most basic function. It's confusing and overwhelming for people who don't have time to navigate the system. We have teams who rent for long term practices, having a monthly calendar that is clean and shows precisely what is projected each month would save time when finding days/times for these teams. No gift certificate option. The add account balance is a good idea but fails when I can't go back and see why a balance was added...even though a note section is offered, I can't see it to look back on. Not being able to adjust reservations that I've made on admin side is frustrating. I should be able to edit times and notes. Instead, I have to delete and start over. When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious. Review Source R Reviewer Membership Director Used the software for: 3-5 years ### "Using eSoft Planner to manage swim club membership" February 20, 2020 5.0 The import process from our old spreadsheet method was done by the company. The workflow for taking payment online was easy to set up. We have users that are only active during the summer, so our cycle includes a reset once a year. We add new users in the winter off a waitlist and members pay in the spring. The pool opens in summer and users have cards provided by PPC/eSoft and scan the barcode and their profile shows for the front desk staff and they enter the facility. At the end of the season, everyone is automatically deactivated and we start again. Pros The most common tasks are now adding and deactivating users, and that effort is very straightforward. Setting up swim memberships, prices, fees is a very customized experience and has many features that we do not use, but it really does suit our needs. Cons I think the standard reports take some time to build because they are generated on the fly. I wish we could do custom reports that can build via cron and be available quickly. Also, there isn't a way to inject custom html or css, but I understand the risks with supporting other people's code. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great software function with immediate entry" June 24, 2024 5.0 Amazing customer service. Our onboarding was so easy. The \[sensitive content hidden\] and our assigned contact get back to us in a very timly manner. I havent found this level of service anywhere else in the industry. Pros The software works great with self access for our customer's. They can book online and directly get emailed an access code to the facility that works in the time frame they scheduled. Cons Just the visual aspect. It could use a face lift for easier use for the customer. But that isnt a huge deal.. I just think it would help customers with ease of booking. Review Source R Reviewer Account Manager Used the software for: 1-3 years ### "Definitely an Upgrade from Doing Things Manually" February 24, 2020 4.0 I went through the pain of having to manually transfer information from spreadsheets and never quite feeling like I had enough information to finish the job. eSoft keeps most information at hand, and changes are usually easy to make. They are very quick to respond to questions as well. Pros The ease of use as well as helping to keep continuity year-over-year, as well as the ability to keep up with technology. Cons The reporting can be a bit cumbersome, and it absolutely needs an "export all data" function. While we do not want to work only from spreadsheets, they have their own uses. Review Source R Reviewer Co-owner Used the software for: Less than 1 year ### "Easy-to-use " January 9, 2024 5.0 We thoroughly enjoy eSoft Planner and our clients' comments have all been positive Pros It is very easy to use, and the support is second to none. Cons We haven't seen anything that either we can't figure out or get support for. Review Source Wendi P. Membership Used the software for: 1-3 years ### "So Glad We Chose This Platform!" March 9, 2020 5.0 Prior to eSoft, we registered our members by pen and paper, and membership was tracked through manual data entry. eSoft alleviated that burden, which was up to 20 hours/week (for a volunteer position). Now, all of this is done automatically as the members register. Pros The customer service at eSoft is top notch. It was so easy to transfer our data to set up our platform. Our members found the software very easy to use to register for our swim season. Cons I really don't have any complaints about this software. It transformed how we manage our membership and register. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "eSoft works for us" January 23, 2020 5.0 eSoft has been a great experience thus far. The staff have been responsive to our needs and making sure we have the training and understanding we need to make full use of our software capabilities. It has been easy to navigate and understand. We have also gotten comments on the client side expressing they like the setup. Pros The ease of use and functionality to meet our facility needs. Cons I woud like to have a mobile app to access everything on. Review Source R Reviewer Baseball facility manager Used the software for: 3-5 years ### "Customer service couldn’t be better" October 1, 2025 5.0 Very happy with esoft. They have been very helpful and responsive to any of my questions and concerns. Definitely a personal level of attention they provide. Pros The customer service at esoft is of highest quality. I started with \[sensitive content hidden\] who was incredible and when he moved on \[sensitive content hidden\] took over my account. Smooth transition and very happy with everything. Cons I am satisfied, no complaints right now. Honestly i wish i could expand more but I have not much negative feedback right now. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Support beyond the Software" February 21, 2020 5.0 Pros The software itself does a great job of supporting our business which is largely geared around renting batting cages and providing private instruction. The online capabilities have provided our customers the opportunity to self serve 24 hours a day. This has resulted in a huge increase in customer satisfaction and revenue for our company. That said, the biggest benefit with eSoft to date has been their support. Each time I contact their support team I am not only assisted with my technical questions but they help me think through my business model as well. This advantage is priceless for someone new in the industry and I couldn't thank them enough for their support. Cons I am looking forward to their app version being released. Review Source R Reviewer Operations Coordinator Used the software for: 1-3 years ### "Esoft Review" August 17, 2022 3.0 Pros Ease of use for both client facing and admin. Cons Not having a card on file to charge lessons or no shows. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Scheduling " February 13, 2020 4.0 Not having to chase the money /invoice people on rental was a big help Pros User-friendly for clients, staff, & management. Liked the email/text reminders for games Cost was a plus aswell Cons Scheduling of games: the first team in always gets the first game every week. Have to manually change it. All other game times were alternated just not the 1st team listed. Weird and hoping it gets fixed in the future. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great Product for our needs and great support" February 6, 2020 5.0 We are very please with the product but more importantly we have been treated extremely well by the staff and especially \[SENSITIVE CONTENT HIDDEN\] Pros Ease of use. Very easy to teach new employees. Ease of use for end user. Cons We do not have anything about our experience that is negative Review Source R Reviewer volunteer Used the software for: 1-3 years ### "Great support" January 24, 2020 5.0 It has helped us keep our member base organized and made the work of collecting membership fees so much easier. I always receive excellent and quick customer support. Pros I like the ability to filter, export spreadsheets, and customize the user interface. Cons Nothing. I find it intuitive and I can usually troubleshoot on my own. Review Source R Reviewer Partner Used the software for: 3-5 years ### "Mark Ruddy Top Level Athletics" January 30, 2025 5.0 Excellent experience as stated above, regarding my interaction with \[sensitive content hidden\] Pros I had an issue with my card connect account. I spoke to \[sensitive content hidden\] \[sensitive content hidden\] worked with me to eliminate my issue, and he was patient with great follow thru and in my opinion an excellent representative for the eSoft Planner group. Due to the fact that \[sensitive content hidden\] was so helpful it restored my faith in corporate America. This is a true statement. I very rarely write a review. But my experience was so outstanding with \[sensitive content hidden\], I figured someone should know! Most times when you speak to a representative for most companies, they either do not care or cannot assist with the issue. That is if you are lucky to speak to a live person at all. Not only did \[sensitive content hidden\] help with my first issue he also uncovered another situation that was an issue that I was unaware of, and he assisted me with that. \[sensitive content hidden\] should get a raise!!! If not a raise, at least a better parking spot! Cons I do not have any outstanding issues with ESoft Planner. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Play Deep Academy" May 13, 2024 5.0 Positive and generally satisfied. I appreciate what eSoft does; especially the exceptional customer service which is beyond exceptional Pros Organization, no muss no fuss, has several features that I find extremely useful Cons certain aspects that I'd like to change like: time and DATE stamp to help resolve overbookings, zeroing out instructor availability the moment all the cages are reserved/booked at that particular hour, the ability to take different credit card processors, don't stand in the way of payments with the archaic batch transmission system, make emailing, uploading docs, cut and paste from other systems user friendly. Have weekend hours! Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Sports Training" August 5, 2024 4.0 Once I familiarized myself with the system and figured it out (which took a little time and effort), it is a very good system for what we do. Customer service has been exceptional. Pros Focused, configurable, powerful software that does what I need. Cons Takes a bit getting used to for admin/employee and client. Needs an app. Review Source R Reviewer Academy Manager Used the software for: 1-3 years ### "Top Notch Software and Support" February 18, 2020 4.0 Experience has been great. I have been able to utilize financial reports to highlight how the business is growing and marketing reports to send camp and clinic information to clients in our software. I am still learning every day, but like utilizing the software to grow the buesiness. Pros Overall, it is pretty easy to use. As someone that has never been tech-savvy, it is user-friendly and does not take long to learn how to use the software. Similarly, I can train staff members in a short period of time on how to use the software, which allows me to focus much of their training on other important areas that come with the job description at our facility. I like the ability to input only a few items on a users profile for quick setup purposes as well. I rarely fill in the other areas in the profile setup but do like the option of filling it out or not. Additionally, I love being able to reserve multiple facility locations and dates instead of going day by day to do it. Cons Prior to working with \[SENSITIVE CONTENT HIDDEN\] on the issue, it was particularly frustrating dealing with different package types, but I later learned that a lot of that was set up incorrectly and it was unnecessary. The package types only applied to specific clients depending on which packages they purchased. She helped me change things around on our back end and set it up correctly. I really don't have any complaints about the software. As mentioned, it is fairly easy to use and does not present any issues for me. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Why eSoft Planner" April 16, 2024 5.0 I have nothing but great things to say about my experience. They have a great product for the price and I would urge anyone getting into the sports facility business to use them. Pros From contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything, including working with the credit card processors. I highly recommend esoft planner. They don't try to upsell or sell you something you don't need. They tailor it to you and your business needs. Cons There are some nice to haves as far as functionality that I wouldn't mind being included in the eSoft system. But as far as value for the price, eSoft Planner is the way to go. They charge what they should for their product, not over priced, not under priced, but priced just right. Review Source R Reviewer Owner CEO HBIC HaHa Used the software for: 3-5 years ### "eSoft Planner is a TEN out of TEN!!!" February 26, 2024 5.0 I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!! Pros \[sensitive content hidden\] !!! \[sensitive content hidden\] is hands down the most professional, knowledgeable, helpful, efficient, effective, swift, prompt, pleasant, wicked-smaht, etc etc customer support agent alive!!! He makes navigating eSoft Planner seamless!! He is available 24/7/365 and responds immediately to texts even!! The information he provides has alleviated any and all "self-induced-stress" due to "user-error" every single time!!! The software has taken even our business's complicated scheduling debacle and made it user-friendly and workable! It is with zero reservation that we recommend eSoft Planner to Power Your Passion!! Cons ....I am a busy business owner and I do not have time to sit and THINK up an answer for this one!!! I love eSoft Planner!! Review Source R Reviewer Treasurer and Food Safety Manager Used the software for: 3-5 years ### "eSoft has been a GAME CHANGER for our pool!" July 23, 2024 4.0 SIMPLY WONDERFUL!!! I haven't met anyone yet who wasn't incredibly helpful!! Pros Relatively easy to use, but the customer service is OUTSTANDING when I get stuck!! Cons Not mobile responsive. Very difficult to do anything administrative on my phone and very challenging for our members as well to complete tasks on mobile devices. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Northeast Longhorns review " September 25, 2024 5.0 My husband and I have really enjoyed our experience with eSoft Planner. When choosing a business platform, we wanted something that made sense, both from a financial and organizational standpoint. eSoft has given us the ability to focus on both player and business development, thereby enhancing quality services overall. Their support/customer service team is top notch. I highly recommend this platform for big and small businesses. Pros eSoft Planner is affordable, user friendly, and manageable (both from an employee and administrative role). Their support staff is also amazing! My contact agent \[sensitive content hidden\] is incredibly knowledgeable, responding quickly to all business concerns and questions. This platform has helped organize, structure, and prioritize our business goals, allowing us to be more hands-on with members and affiliates. Cons I wish this platform was more accessible from my phone. I also wish eSoft notified me when member cards expire (I normally receive this alert from my merchant, but sometimes this information gets overlooked due to the plethora of data) Review Source R Reviewer Bookkeeper Used the software for: 3-5 years ### "eSoft Planner for Swim Club Management" May 5, 2022 3.0 The benefits are the POS system to better manage our inventory as well as managing free member passes and member/family information. Pros The POS system works well and we love the Account Balance capability to use for concessions and other items while at our pool. Cons It does not integrate with Quickbooks and we are limited in the time periods of the memberships and the amount of payments members can make toward member dues. We use Quickbooks to manage membership dues payments. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.