# Patagonia Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Patagonia Health the right Electronic Medical Records solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125099/Patagonia-Health-EMR/reviews --- Patagonia Health 4 (69) [View alternatives](https://www.capterra.com/p/125099/Patagonia-Health-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Patagonia Health Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews MD Melissa D Office Manager/ Fiscal AgentMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “What I like most about Patagonia Health is the ease with client retention, insurance eligibility, Billing, accounts receivable, client reminder messages, etc...“ June 8, 2023 IL Irina L Public Health Nurse IIHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Not user friendly, can't have more than one person in the same chart, often looses charted notes, a lot of down time, printing issues/connectivity with printers, pharmacy frequently messes up, often missing needed fields for charting.“ June 12, 2023 RG Rhonda G School NurseMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I really like that periodically it is updated with our student body lists to include all of our students so we do not have to enter new students. “ June 5, 2023 PV Patricia V PUBLIC HEALTH TECHINCIANHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “not able to print label when the patient is already added to the calendar you have to go back to actions and then patient encounter page to print the labels.“ June 12, 2023 SS Sharon S Administrative AssistantMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I like the Staff Notes feature as it is critical to be able to document important information in a client's chart.“ May 31, 2023 LM Lindsey M Business AnalystMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “It took 3 months to finally meet with a billing specific trainer at which time we learned that we had been trained incorrectly in certain tasks and are now spending time to try and clean up patient accounts.“ June 1, 2023 BK Brooke K Public Health NurseHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “This feature makes it easy for my coworkers and I to easily see pertinent information when it comes to our clients.“ May 31, 2023 JG Jessica G Office Manager and BillerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “My only drawback is that I learn by doing, not reading instructions on what the system can do, so I have a feeling there are many features that I'm blind to, because none of us got more than a couple days of cursory training, and webinars just don't cut it.“ June 5, 2023 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sandy M. Nurse Practitioner/Supervisor Medical Practice Used the software for: 2+ years ### "Sandy's Review" May 30, 2023 4.0 Reporting. Our hugest struggle is getting reports to balance. Our state required data points typically giving the impression that they are inaccurate. I would like to see a more streamlined report for our needs. Pros I liked that the apps and widgets can be added and hidden according to user need. Cons I would like to see a discharge type summary for the visit. This would be helpful when sending clients to another provider. I have also struggle with the arrangement of the widgets. It is very frustrating to get the widgets in the proper/preferred order but once it is saved it flows well. Review Source KM Kimberly M. Nursing Supervisor Hospital & Health Care Used the software for: 2+ years ### "Good rural Public Health Department product" June 12, 2023 4.0 Very responsive company to deal with. Perfect for a Public Health agency that is small in size and does not have full time staff dedicated to monitor and work with EHR. Pros very helpful implementation team and training. Responsive to problems, questions and training. Can make templates that are standardized for your practice. Cons the EHR jumps around while using it, slow to load up pages at time. Reason for choosing Patagonia Health Cost, applications that were proved in other public health agencies. History of being created especially for Local Public Health and also had experience in with agencies that had Family Planning and title X services. Review Source EA Esther A. Hearing and Vision Tech Medical Practice Used the software for: 2+ years ### "Pro's and Con's of Patagonia" June 9, 2023 3.0 At this time running reports for individual person or location. Pros All the features are important. They had to improvise and set up a program for hearing and vision. I would make sure that all departments of the organization have the same capabilities with having to improvise and set up. Cons Yes, we are not able to run reports for an individual person/location without having everyone's results. It first it was difficult being that you had to prepare alot of data beforehand to export into the system. Review Source JE Julie E. PUBLIC HEALTH NURSE Hospital & Health Care Used the software for: 2+ years ### "Public Health Nurse Perspective" May 31, 2023 5.0 Tracking of meds and vaccines, as well as client populations. This helps to stock supplies and plan for future. Pros As a "mature" nurse, I was dreading the EHR transition. It was not easy for me, but once oriented, the ease of documentation and ability to find virtually anything I needed, or comment when necessary, won me over. not to mention the reporting features for inventory, tracking, QI initiatives, and the accessible record bins. now I love it! As an added bonus, all documentation is legible! Cons I have found that our unique activities in public health are not precisely designated in the "Assessment" and "Plans" features, so we have to choose something "close enough." This is frustrating, and noted every single day. Review Source DB Debra B. administrative Public Safety Used the software for: 2+ years ### "Patagonia review" May 30, 2023 5.0 Reporting has been great and we have been able to use so many reports to get our numbers that the state requires . Pros I love all the training that are offered and easy to re watch when having proplems.\[sensitive content hidden\] is so easy to work with and can depend on her to call you back.the system works well and I have been a biller for over 30 years and by far this one is the best I have used Cons I feel you need better acsess when going live and there should be a 30 day window after going live to speak to a person as most things can be hard to understand and just haveing a person that you can call instead of doing a help ticket as the frustration leval is so high!! Reason for choosing Patagonia Health we spoke to other health deparments and we felt this was the best Review Source JR Jenna R. Secretary Health, Wellness and Fitness Used the software for: 2+ years ### "Patagonia Review" June 1, 2023 3.0 Pros easy schedulingeasy to track patientsvaccines transfer to NYS system automaticallyeasier to keep track of vaccines/medications Cons Can only run reports 3 months at a timeE-scheduling is not user friendly at all - nurses have struggled with it since day 1 Review Source aM amanda M. Rehabilitation Counselor Mental Health Care Used the software for: 2+ years ### "User" June 5, 2023 3.0 Had a lot of trouble with the system Pros Being able to put forms in the system instead of paper Cons too many freeze ups and sometimes lost documents Review Source SB Susan B. Registered Nurse Health, Wellness and Fitness Used the software for: 2+ years ### "Patagonia" May 31, 2023 4.0 I can really appreciate the ease of documentation with the Patagonia EHR. For the most part, I am pleased with the system. Once you become familiar with it, it is a great time saver. The lags in page loading is frustrating, and it seems it gets slower as time goes on and we accumulate more patient profiles in the system....will it continue to do so as we continue to use the system and add more patient profiles to the data base? Pros Now that I have become familiar with Patagonia EHR, I find it easy to find the information I need quickly. Cons Patagonia EHR often seems to be slow, like its "bogged down" and pages are slow to load. This seems to get worse as time goes on and out patient load grows. This is somewhat frustrating when I have clients waiting. Review Source KH Kris H. Mental Health Professional Non-Profit Organization Management Used the software for: 2+ years ### "Mental Health documentation " June 5, 2023 4.0 Pros I don't have to create the structure for my notes and significant use documentation can be built into the notes. Cons Notes/documents have not been specific for school based mental health and have needed ongoing adjustments. Still working on tweaking structure to include what's needed without redundancy. Review Source AW Amanda W. CEO Mental Health Care Used the software for: 2+ years ### "Patagonia EMR for behavior health services " June 11, 2023 5.0 Pros Patagonia makes it easy to monitor that documentation has been collected and signed, assign documents to a clinician for use or reviews, and store review patient records. The escribe feature allows for us to eliminate use of a script pad and assure medicine has been ordered at the patient pharmacy. Adding and removing staff is easy as well as training. Cons If the EHR could add ADT alerts with live time alerts when a client is admitted in/discharged or transfered from the ER or hospital that would help us. Review Source JE Jessica E. NICU fellow Hospital & Health Care Used the software for: 2+ years ### "Jessica resident review " May 30, 2023 4.0 I enjoy using Patagonia in the clinic. I have never used it inpatient which is what I do mostly at this time. Pros I like the ease of the preselected buttons that allows quick and efficient charting. Cons It can appear outdated and difficult to look at labs at least in the outpatient setting. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) I switched to a majority inpatient role as a neonatal fellow after residency. Review Source SP Sherry P. Medical Office Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Patagonia daily user" June 1, 2023 4.0 Pros The icon selections are convenient and user friendly Cons On the dashboard I would like to have the opportunity to deselect the No Show, Canceled, and Rescheduled appointments to make the schedule better to figure out in less time. Review Source KS Krista S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service and features used to be great......BUT they seem to be slipping." May 30, 2023 5.0 We used to have great customer service and someone would actually call you and walk you through your issue, now everything is done via a ticket and some issues are not resolved in a timely manner. I am disappointed in the how reports greater than 3 months have to be run between the hours of 7p-7a. When I run a report it is generally for one year and don't want to run it while I'm not a work! Pros Ease of use, scheduling ease and features, vaccine inventory program. Cons Cost. They offer online webinar trainings but there is usually a language barrier with the facilitator. Review Source NJ Natasha J. Administrative Assistant II Hospital & Health Care Used the software for: 2+ years ### "Best EMR we have ever used." May 30, 2023 5.0 The best EMR we have used. Pros Patagonia is very user friendly and is perfect for Public Health. Customer Service is excellent. Cons At this time i can't give any dislikes on Patagonia. Alternatives considered [CureMD](https://www.capterra.com/p/98772/CureMD-EHR/) Review Source CD Carrie D. Public Health Nurse Health, Wellness and Fitness Used the software for: 2+ years ### "RN use" May 31, 2023 4.0 Pros Now that I have used it for awhile it is fairly easy to navigate. Initially it made nosense. Cons Took away helpful functions ( summary of interventions report and summary of referrals, and added things we do not need- flag questions as soon as you open a chart - not helpful. Needs to correlate more closely with Michigan MIHP requirements. Review Source NN Nancy N. Public Health Nurse Hospital & Health Care Used the software for: 2+ years ### "Comments" May 30, 2023 3.0 You make changes we don't ask for and they are often difficult to maneuver through, e.g. pharmacy app Pros Calendar of patients for the day is easy to see at a glance which patients are coming in for which provider Cons screen jumps around when you first sign on, often causing me to click on the wrong patient Review Source AP Allison P. PMH NP Mental Health Care Used the software for: 2+ years ### "Patagonia Review" June 5, 2023 3.0 Pros Easy access to records. E-scribing available Cons E-scribing widget is very slow. Also, have to click out of chart to get to other information. Review Source PO Penny O. Principal Account Clerk Health, Wellness and Fitness Used the software for: 2+ years ### "review" June 5, 2023 4.0 For the most part, it does what it needs to do. Pros Patagonia can bill claims electronically Cons Billing reports are not created with the billers in mind Review Source AW Amy W. Hearing & Vision Technician Hospital & Health Care Used the software for: 2+ years ### "Hearing & Vision" June 8, 2023 3.0 Pros I'm so sorry, I am I don't have a response for that. Cons Not user friendly at all. Too many steps involved to complete a task. Review Source KM Karla M. Public Health Coordinator/RN Hospital & Health Care Used the software for: 2+ years ### "Patient Portal " May 30, 2023 4.0 Pros Public Health geared. Widgets are easy to use. Cons Length of time to to update areas of Patagonia with new program requirements. Review Source BP Beth P. clerk 2 Public Relations and Communications Used the software for: 2+ years ### "Quality Product" May 30, 2023 4.0 everyday use is easy and convient Pros The ease of use and user friendly and remote acess Cons the lag time and sometimes the error messages Review Source RB Ruth B. social practioner Mental Health Care Used the software for: 6-12 months ### "Not User Friendly" June 19, 2023 3.0 Pros Nothing. I do not like the set up and how you have to move around while trying to keep your train of thought. Cons It is so chopped up, hard to stay focused, with having to maneuver around to getting notes and pcp done. It is easier to see a whole page of information instead of just little boxes all over the place. Do not like this program at all. Review Source SW Stephanie W. Community Health Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Patagonia Health" May 30, 2023 4.0 Pros It's ability to have all of our patients and billing all in one place. Cons It feels very complicated and a little temperamental. Review Source lG lauren G. office manager Mental Health Care Used the software for: I used a free trial ### "Good EHR software" February 24, 2025 3.0 Pros The customer serivice was wonderful and very responsive Cons The platform is a little more expensive! Review Source MD Melissa D. Office Manager/ Fiscal Agent Medical Practice Used the software for: 2+ years ### "Great EMR system" June 8, 2023 4.0 Pros What I like most about Patagonia Health is the ease with client retention, insurance eligibility, Billing, accounts receivable, client reminder messages, etc... Cons One problem I do have with Patagonina Health is that it is app based. Too many times our internet doesn't support it properly and the program freezes. Reason for choosing Patagonia Health Many WI based Family Planning programs were already using Patagonia Health, so the support and transition was easy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.