# Page 2 | Patagonia Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Patagonia Health the right Electronic Medical Records solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125099/Patagonia-Health-EMR/reviews --- Patagonia Health 4 (69) [View alternatives](https://www.capterra.com/p/125099/Patagonia-Health-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Patagonia Health ## Showing most helpful reviews Showing 26-50 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jessica G. Office Manager and Biller Hospital & Health Care Used the software for: 2+ years ### "We were a "VW health department" with a "Cadillac EHR" system. " June 5, 2023 5.0 If our department ever changed electronic health records systems again, I'd take it as a sign from heaven to retire. Once I learned the Patagonia system, I enjoyed using it and trust it. My only drawback is that I learn by doing, not reading instructions on what the system can do, so I have a feeling there are many features that I'm blind to, because none of us got more than a couple days of cursory training, and webinars just don't cut it. Pros I was new to the world of insurance and medical billing when I took the job of biller. Knowing nothing about this world, I had nothing to compare it to, but I found Patagonia very logical and understandable. Our health department at that time was very small, and I'd often joke that we were a "VW" health department with a "Cadillac" EHR system (Patagonia Health). But I was very grateful for the system and how it functioned, because there was no one in our office who understood the Patagonia system very well, let alone the billing aspect. What I especially appreciated was their support team. They were fabulous in giving guidance and assistance. I couldn't have done my job without them. The Patagonia billing consultant,\[sensitive content hidden\], was and is a great teacher and resource. I've also appreciated the improvements they continue to make, like showing the balance remaining when posting payments. Cons My only complaint about Patagonia Health has been recent. I have been a vocal cheerleader among other billers, encouraging them to try Patagonia Health. However, in the last year, the support team has been more "aloof" and one cannot reach them by phone, only by submitting "support tickets" which are less than satisfying to use because an issue isn't always easy to explain or be understood, especially when I'm still a "newbie" (after 6 years) to the insurance billing system. Review Source SD Sarah D. Community Health and Education Director Government Administration Used the software for: 2+ years ### "Highly Recommend " June 5, 2023 5.0 Overall we've had a great experience with Patagonia Health from day 1. They are very responsive to tickets, apply frequent updates, and have had great communication over the years. Very happy we chose them for our EMR. Pros We have been using Patagonia Health for our EMR since 2017. System is easy to use, follows a common sense workflow. We like that it's customizable as far as individual views for charts/widgets/apps. Built specifically for public health, and captures the important information needed for State and Federal reporting. Cons Calendar is not ideal when searching for next available appointment, prefer more of a scheduling template than calendar appointment type of system. The letter editor feature is more complicated to use than expected, takes many edits to get the best final letter. Reason for choosing Patagonia Health Best value, workflow and billing system compared to other products. Review Source BK Brooke K. Public Health Nurse Hospital & Health Care Used the software for: 2+ years ### "2023 Patagonia Review " May 31, 2023 5.0 Pros I love the ease of Patagonia. It's easy to create appointment slots, schedule appointments, input client information, save vaccines. Patagonia is great for easily finding kids that are behind on vaccines or need to have a follow up phone call. I enjoy the "flag" feature. This feature makes it easy for my coworkers and I to easily see pertinent information when it comes to our clients. Cons I really dont have anything I dislike about Patagonia. If I had a complaint, it would be that you can't pull reports more than 3 months at a time. It makes things more time consuming when trying to pull a report, but I understand why it was changed. Review Source DD Devon D. Public Health Nurse II Health, Wellness and Fitness Used the software for: 2+ years ### "Avoid if you can" June 5, 2023 2.0 Terrible. 10/10 would not recommend. Pros There's really not much I do like about Patagonia. Some things are easy to use, but overall do not recommend. Cons Not very user friendly, it's very outdated. It takes forever to get something changed if the process or widget is outdated or something isn't working well, that is if you are allowed. Like you could do so much with care plans in the Maternal Health widget but because other people haven't requested the change, then it isn't going to happen. The maternal health records print out horribly. You can't search people by phone number which is vital in some cases. I have used other EMRs like Athena and they are much more user friendly and customizable to fit the health care workers needs. Review Source LM Lindsey M. Business Analyst Medical Practice Used the software for: Less than 6 months ### "1 Star - Would not recommend" June 1, 2023 2.0 Overall, I would not recommend this software to anyone. In over 25 years working medical practices and facilities I've worked with dozens of software systems, none of which has been this inept. It is a daily struggle. Pros I appreciate that Patagonia is web based. Cons This system is not intuitive, it is very cumbersome to perform even basic tasks. I was given exactly one day of training on the billing/claims process 6 weeks before we went live. We were told we would have a trainer onsite during the first week of implementation, we in fact had a trainer for one day. It took 3 months to finally meet with a billing specific trainer at which time we learned that we had been trained incorrectly in certain tasks and are now spending time to try and clean up patient accounts. This has caused a lot of disgruntled and angry patients in additional to creating more work for everyone. We had hoped to start with a clean billing system, unfortunately that did not happen. Reason for choosing Patagonia Health The demo that we received was great, it seemed as if we would have everything that we needed and that the system along with the support that was available was going to be very robust. Switched from [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Licensure was ending Review Source KM Keith M. President Mental Health Care Used the software for: 2+ years ### "Beware" June 6, 2023 3.0 When compared to paper charts, Patagonia Health is absolutely a better alternative. Unfortunately, they are still new to the behavioral health sector and the majority of their assets still appear to be geared to Public Health. Pros Transitioning from paper to electronic was nice, and made many functions easier to implement within our clinic. Having information at the click of a mouse is nice. Cons Patagonia Health started as a platform for Public Health. We were one of the first agencies using it for behavioral health (which they hid from us when signing on) and the early growing pains are apparent. I have been in the field for 30 years so I know what works and what is needed, and their response time in implementing is slow if it happens at all. Alternatives considered [AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[ZenCharts](https://www.capterra.com/p/158501/ZenCharts/) Reason for choosing Patagonia Health Pricing, and our agency received funding to implement an EHR and they met all benchmarks required by the State. Review Source CC Cindy C. Medical Biller, Clerk 3 Health, Wellness and Fitness Used the software for: 2+ years ### "A Solid EMR" June 12, 2023 4.0 Pros After using an different EMR for a bit I came to value the visual presentation of Patagonia. Cons At times it can feel like change requests from the average everyday worker are listened to as well as management. Reason for choosing Patagonia Health Price point. Review Source VR Verified Reviewer Operations Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Patagonia is very user friendly!" June 5, 2023 5.0 Patagonia has delivered a very positive experience with it's EMR system. They are very quick to respond to any issues and are always looking for ways to improve their product. They have also been very receptive to requests by the users for specific 'tweaks' to meet our needs. Pros Patagonia is very user friendly and the flow is easy to teach new employees. Cons I would love if Patagonia added a feature to copy household information to set up other family members' profiles. The check in process can be lengthy when multiple children from the same family have back to back appointments and all of their profiles need to be created or even updated. Review Source RG Rhonda G. School Nurse Medical Practice Used the software for: 2+ years ### "School Health EMR" June 5, 2023 5.0 My overall experience with Patagonia Health is great! Pros I like features of Patagonia for school health documentation because it is quick and easy to check the boxes that are applicable to the situation and allows for a narrative note as needed. I really like that periodically it is updated with our student body lists to include all of our students so we do not have to enter new students. It will also collect data that is applicable to use on our end of year state reports but this is more difficult for me and I am beginning to learn all that I can access within the system. Overall, Patagonia is a great way to store EMR for school health! Cons Being an older user and not as tech savvy as some young people , accessing the data to print a report or track trends is a challenge for me in Patagonia Health. Review Source KM Kimberly M. School Nurse Education Management Used the software for: 2+ years ### "electronic medical records " June 5, 2023 5.0 Overall I love it and am very happy with the usefulness of the charting Pros I love the provided prompts and check boxes for ease of charting Cons When you forget to save and the data does not stay Review Source IL Irina L. Public Health Nurse II Health, Wellness and Fitness Used the software for: 2+ years ### "Difficult software with multiple problems" June 12, 2023 2.0 Very poor Pros Very few features that work well - not very user friendly Cons Not user friendly, can't have more than one person in the same chart, often looses charted notes, a lot of down time, printing issues/connectivity with printers, pharmacy frequently messes up, often missing needed fields for charting. E-prescribe is often difficult to use, not intuitive. Review Source BV Betsy V. Office Support Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Patagonia Use" June 6, 2023 5.0 I Love It Pros Everything is in one spot for a client. Billing is easy. Scheduling is easy. very user friendly Cons Just going from paper to electronic records. scanning all old records into the file is very time consuming, but well worth it Review Source AH Amy H. counseling Government Relations Used the software for: 2+ years ### "Great platform for the work place. Creates on ease of use." June 12, 2023 5.0 Pros Being able to quickly schedule or reschedule appointments for client/patient. As well as creating my schedule for the work week. Cons The format to see clients full name in daily appointments Review Source JS Jessica S. Therapist Non-Profit Organization Management Used the software for: 1-2 years ### "Patagonia for EMR in Mental Health Setting " May 31, 2023 3.0 Experience has been ok- I would not switch to Patagonia, but once you learn it, it is fine. Pros The product is easy to use, but is not initially user-friendly. There are many steps for some features. Cons Treatment Plans are difficult and have many dates that are not clear. Review Source LS Lindsay S. School Nurse Education Management Used the software for: 2+ years ### "Patagonia in school nursing" May 30, 2023 5.0 Pros I like that it is easy to use. The electronic charting system has many options and offers a write in section if you want to add something not included in the options provided. The ability to upload documents has been a huge advantage. It has eliminated the need for storing and transferring documents when students transfer or advanced from one school to another. Instead of having to search or track down a student's information we are now able to have it instantly. Cons We have some students with multiple accounts, and it has been a time-consuming process to figure out how to merge thee accounts. Review Source JC Julie C. Laboratory Supervisor Hospital & Health Care Used the software for: 2+ years ### "lab information is readily available." June 15, 2023 4.0 satisfied Pros Ease of use when reviewing patient lab results. Cons there are information that lab can use but not available in Patagonia. I wish the encounter form is available and faxing to outside provider is available. Review Source AS Allison S. Clinical Services Manager Hospital & Health Care Used the software for: Less than 6 months ### "Patagonia Health not as easy as it seems." May 30, 2023 2.0 Less than adequate. Pros Data reporting and scheduling have been the most user friendly. Cons Most everything else. It is not user friendly, we have to find multiple work arounds. We were told that we could customize things to our liking and we have learned that there are very few pieces we can do that with and more often than not have to put in a ticket to change a simple template. The billing end has added so much work for our biller and made it difficult to chase rejected claims. She was trained wrong and then told she wasn't doing the process right. It is very difficult to get adequate support when your trainer is also your go to for support but that person is also always on the road training other groups. Overall, we are experiencing buyer's remorse. Reason for choosing Patagonia Health Demo was good, cost was reasonable. Switched from [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Supporting hospital was moving away from the product. Review Source PB Pamela B. PROCESSING ASSISTANT V Health, Wellness and Fitness Used the software for: 2+ years ### "Patagonia EHR" June 8, 2023 5.0 Pros The ease of use and functionality. Processing claims or doing rebills is easy with this system. Cons I do not have any dislikes about using Patagonia. The system is very user friendly. Reason for choosing Patagonia Health Easier use Review Source ER Eva R. Office Manager Medical Practice Used the software for: 2+ years ### "Great scheduling system. " June 8, 2023 4.0 Customers service usually gets back to you in a timely manner. Pros I like the scheduling module very easy to work with. Cons I think reports are a little difficult to process. Review Source HB Hollie B. Administrative Assistant III Hospital & Health Care Used the software for: 2+ years ### "Klickitat County Patagonia Review" June 5, 2023 4.0 I don't have many complaints. The Patagonia teams seems to get the program as updated as possible and make it user friendly. Pros I do enjoy the dashboard with Patagonia. Its easy to use and also easy to train other employees in the system. Cons Some of the billing processing features are unsuitable. It takes a long time for a bill to be approved. Review Source PB Pamela B. Physician Extender II Medical Practice Used the software for: 2+ years ### "Very easy to use" June 5, 2023 5.0 Very positive Pros Easy to use this electronic health record. Cons That there aren't more clinical support options available for health care providers Review Source KH Kayla H. RN Hospital & Health Care Used the software for: 2+ years ### "Patagonia Review" June 5, 2023 5.0 Pros Patagonia is fairly easy to use and navigate. Cons It can be difficult to fix a error. There tends to need to be multiple people to complete a simple mistake. Review Source SS Sharon S. Administrative Assistant Mental Health Care Used the software for: 2+ years ### "Not Impressed" May 31, 2023 3.0 Pros I like the Staff Notes feature as it is critical to be able to document important information in a client's chart. Cons The Reports feature is not user-friendly. It should be easier to run a simple report, one that actually pertains to our practice. Review Source NA Nadia A. Health Educator Public Safety Used the software for: 2+ years ### "Patagonia Review " June 5, 2023 5.0 I love patagonia health. Pros I love how user friendly it is. It is not difficult to schedule appointments. Cons Sometimes figuring out the widgets can be confusing. But overall when putting in demographics it can be very easy. Review Source TC Tonya C. Registered Nurse Health, Wellness and Fitness Used the software for: 2+ years ### "Great EHR!" June 8, 2023 5.0 I love Patagonia! Ease of use! Pros Easy to use, user friendly! I use it every day! Cons Updates sometimes cause little glitches! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.