# osTicket Pricing 2026 | Capterra > Learn more about osTicket pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/125118/osTicket/pricing --- # Pricing for osTicket [4.3 (76)](https://www.capterra.com/p/125118/osTicket/reviews/) Write a Review! ## [osTicket](https://www.capterra.com/p/125118/osTicket/) has **3** pricing plans - No free trial - Yes, has free version **Credit Card Required:** Not provided by vendor ### Open Source **Pricing Model:** Other Open Source plan includes: - Email Integration - Free to Use - Open Source ### Cloud-hosted $12 **Pricing Model:** Per User **Payment Frequency:** Per Month Cloud-hosted plan includes: - Daily Backups - Dedicated Training - Email Integration - Guranteed Uptime - Phone Ongoing Support ### Virtual Appliance Custom Quote Available **Pricing Model:** Other Virtual Appliance plan includes: - Customized Solutions - Daily Backups - Dedicated Training - Email Integration - Guranteed Uptime ## Popular alternatives to [osTicket](https://www.capterra.com/p/125118/osTicket/) Looking to learn more about Help Desk software similar to osTicket? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Freshworks [4.5 (3451)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) by Zendesk [4.4 (4081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting Price:R$35/month [LEARN MORE](https://www.capterra.com/p/202528/Milvus/) by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [Freshservice](https://www.capterra.com/p/132997/Freshservice/) by Freshworks [4.5 (738)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/132997/Freshservice/) [View all alternatives](https://www.capterra.com/p/125118/osTicket/alternatives/) ## What do others say about [osTicket](https://www.capterra.com/p/125118/osTicket/) pricing? Value For Money[4.7(76)](https://www.capterra.com/p/125118/osTicket/reviews/) Pros Cons [Read All 76 Reviews](https://www.capterra.com/p/125118/osTicket/reviews/) Read Full Reviews Below Verified Reviewer IT Assistant Manager Health, Wellness and Fitness, 201-500 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 4.0 Customer Service 3.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 70% 7/10 Reviewer Source Source: Capterra May 20, 2026 "Reliable and Cost-Effective Help Desk Solution for IT Support" **Overall:** Overall, my experience with osTicket has been very positive. It provides a reliable and cost-effective ticketing solution that helps keep support requests organized and manageable. **Pros:** One thing I liked most about osTicket was how easy it was to set up and manage support requests in one centralized platform. The interface is straightforward, ticket organization is efficient, and the customization options made it simple to adapt the system to our workflow. It also provides solid automation and email integration features that helped improve response times and overall support efficiency. **Cons:** One downside of osTicket is that the user interface can feel somewhat outdated compared to newer help desk platforms. Verified Reviewer CTO Transportation/Trucking/Railroad, 5,001-10,000 employees Used the software for: 1-2 years ** Overall Rating 3.0 ** Ease of Use 3.0 Customer Service 1.0 Features 4.0 Value for Money 1.0 Likelihood to Recommend 30% 3/10 Reviewer Source Source: Capterra June 9, 2025 "Pretty Decent, but..." **Overall:** The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices without doing a needs analysis. Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule. Overall, if you self host it and have time to figure out nitty gritty issues, this is a good system. Had I been forced to engage with the people of osTicket, I would rather use alternate software. **Pros:** The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account. **Cons:** The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing. **Alternatives Considered:** [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) **Reasons for Choosing osTicket:** The ability to self host and to customize the software to my needs. [Read All 76 Reviews](https://www.capterra.com/p/125118/osTicket/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)