---
title: "osTicket Pricing 2026 | Capterra"
description: "Learn more about osTicket pricing plans including starting price, free versions and trials."
source_url: "https://www.capterra.com/p/125118/osTicket/pricing/"
page_type: "pricing"
language: "en"
---

# osTicket Pricing

- Overall rating: 4.3 out of 5 from [76 reviews](https://www.capterra.com/p/125118/osTicket/reviews/)
- Starting at $12.00 per month
- Free trial: Not available
- Free version: Available
- Credit card required: Not provided by vendor

---

## How much does osTicket cost?

osTicket has **3 different plans**. The pricing **starts at $12 per user per month** with a free plan available.

### Open Source

- Price: Contact vendor
- Billing: Other

#### Open Source plan includes:

- Email Integration
- Free to Use
- Open Source

### Cloud-hosted

- Price: $12.00
- Billing: Per User, Per Month

#### Cloud-hosted plan includes:

- Daily Backups
- Dedicated Training
- Email Integration
- Guranteed Uptime
- Phone Ongoing Support
- Upgrade Management

### Virtual Appliance

- Price: Custom Quote
- Billing: Other

#### Virtual Appliance plan includes:

- Customized Solutions
- Daily Backups
- Dedicated Training
- Email Integration
- Guranteed Uptime
- Phone Ongoing Support
- Upgrade Management

---

## How does osTicket compare to other alternatives?

osTicket's $12 per user per month starting price is toward the lower end compared to its best alternatives; alternatives start between $15 and $55.

osTicket pricing comparison

| Product | Plans | Starting price | Free version | Free trial | Value for Money |
| --- | --- | --- | --- | --- | --- |
| osTicket — 4.3 out of 5 ([76 reviews](https://www.capterra.com/p/125118/osTicket/reviews/)) | 3 plans | $12.00 /user/mo | Available | Not available | 4.7 |
| [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,089 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 |
| [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,468 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 |
| [Freshservice](https://www.capterra.com/p/132997/Freshservice/) — 4.6 out of 5 ([788 reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)) | 4 plans | $19.00 /user/mo | Not available | Available | 4.4 |
| [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 |

---