Exel Computer Systems

EFACS E/8


3.5 / 5
3 reviews

Who Uses This Software?

EFACS E/8 is aimed at manufacturing companies, Exel's customer base spans industries as diverse as food, aerospace, engineering, automotive, electronics and packaging.


Average Ratings

3 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Exel Computer Systems
  • www.exel.co.uk/
  • Founded 1985
  • United Kingdom

About EFACS E/8

A fully integrated enterprise resource planning system for manufacturing companies that covers all areas of the business. Exel's customer base spans industries as diverse as food, aerospace, engineering, automotive, electronics and packaging.


EFACS E/8 Features

  • Accounting Integration
  • CRM
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Reporting/Analytics
  • Supply Chain Management
  • Warehouse Management

EFACS E/8 Reviews Recently Reviewed!


It does what is says on the tin

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Interface - intuitive and easy to use/navigate.

Programmability - very easy to add extra functionality to the system, from simple extra columns on screen to complex business logic.

Cons: Can be problematic being tied to only Windows IE for some users who are used to other applications.

Overall: Having work for the last 18 years with EFACS in 5 companies covering varying industrial sectors, I have found that it always offers the business great benefits, with an easy to use interface.

Controlling all areas of the business with ease.

Very poor

Sep 05, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: MRP eventually was an improvement on our previous solution.

Cons: Vastly oversold, we ended up developing many features that we had been led to believe were out of the box. Customisation was very difficult, requiring seldom-available consultants to spend 100s of pounds a day to set up. If we requested a feature they just did it blindly, rather than advising the best way to accomplish it based on their experience, which meant that time and money was greatly wasted reaching a workable solution. Resolving even basic issues could take months. Speaking with one consultant could lead to a vastly different answer than another so there was little consistency. We had to refuse to have two consultants back as their work and attitude was so poor. CRM is very basic. Very clunky to get around.

Overall: A painful experience from start to finish - we would not have chosen EFACS had we known the difficulties up front.

Vendor Response

by Exel Computer Systems on December 17, 2018

I am sorry to hear about your poor experience, and regret that in this instance we fell short of our standards of customer service. In our 33 year history, we have implemented hundreds of business systems both in the UK and around the world, and we pride ourselves on the number of successful implementations and high quality customer service that we offer.

We do not know which company you are from, but please contact either your Account Manager or our Customer Services Manager so that we can resolve your concerns.

Fantstic Fuctionality with an easy to use inteface

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Interface

Feature

Ease of Use

Cons: Limited to Window IE

Uses JAVA

Overall: I have used EFACS for over 10 years now in 3 companies and have always found it packs great functionality with an easy to use interface, incorporating many features not found in far more expensive systems.