Exel Computer Systems

EFACS E/8


4 / 5
7 reviews

Who Uses This Software?

EFACS E/8 is aimed at manufacturing companies, Exel's customer base spans industries as diverse as food, aerospace, engineering, automotive, electronics and packaging.


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Exel Computer Systems
  • www.exel.co.uk/
  • Founded 1985
  • United Kingdom

About EFACS E/8

A fully integrated enterprise resource planning system for manufacturing and field service companies that covers all areas of the business. Exel's customer base spans industries as diverse as food, aerospace, engineering, automotive, electronics and packaging.


EFACS E/8 Features

  • CRM
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Reporting/Analytics
  • Supply Chain Management
  • Warehouse Management

EFACS E/8 Reviews Recently Reviewed!


Strong ERP solution for Manufacturing SMEs

May 02, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Comprehensive solution - covers 90% of business functions off the shelf. Therefore we can run the entire business on a single package, with no transfers of data between systems, no duplication, and users only need training and experience on one platform to cover a wide range of business functions.

Adaptable and accessible if you need to tailor some elements to your individual business.

Browser based, so easy for users to pick up, and can be used on a wide range of hardware.

Cons: As it is a very comprehensive package, it can be cumbersome if you are only trying to use small elements of the system.

Overall: We've been working with EFACS E/8 for 15 years, and this software is now the central core of our business processes. Support is responsive, and the implementation team understand manufacturing processes, and have wide experience, so can develop effective tailored solutions. The product continues to develop and evolve with new functionality and improvements.

Very good customer experience

May 03, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The system is very user-friendly and easy to navigate around. Customer support is exceptional and always answer queries in a timely fashion.

The freedom to bespoke the system is also a big positive as if there is not something in the system that works for your business you can adapt it to suit.

The fact that you can link the system with the Microsoft Power Platform is a brilliant function as you can build your own apps and power bi reporting.

Cons: The developer screens take a little getting used to, however, once you are of-fay with them they become a lot easier to use.

Overall: EFACS8 has been a very good fit for our business, providing us with the platform to bespoke the system to our companies specific needs.

It does what is says on the tin

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Interface - intuitive and easy to use/navigate.

Programmability - very easy to add extra functionality to the system, from simple extra columns on screen to complex business logic.

Cons: Can be problematic being tied to only Windows IE for some users who are used to other applications.

Overall: Having work for the last 18 years with EFACS in 5 companies covering varying industrial sectors, I have found that it always offers the business great benefits, with an easy to use interface.

Controlling all areas of the business with ease.

Very poor

Sep 05, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: MRP eventually was an improvement on our previous solution.

Cons: Vastly oversold, we ended up developing many features that we had been led to believe were out of the box. Customisation was very difficult, requiring seldom-available consultants to spend 100s of pounds a day to set up. If we requested a feature they just did it blindly, rather than advising the best way to accomplish it based on their experience, which meant that time and money was greatly wasted reaching a workable solution. Resolving even basic issues could take months. Speaking with one consultant could lead to a vastly different answer than another so there was little consistency. We had to refuse to have two consultants back as their work and attitude was so poor. CRM is very basic. Very clunky to get around.

Overall: A painful experience from start to finish - we would not have chosen EFACS had we known the difficulties up front.

Vendor Response

by Exel Computer Systems on December 17, 2018

I am sorry to hear about your poor experience, and regret that in this instance we fell short of our standards of customer service. In our 33 year history, we have implemented hundreds of business systems both in the UK and around the world, and we pride ourselves on the number of successful implementations and high quality customer service that we offer.

We do not know which company you are from, but please contact either your Account Manager or our Customer Services Manager so that we can resolve your concerns.

Excellent ERP System

May 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Live development

Easy to extend functionality

Built-in and open source report writers

Cons: Limited to IE

Need to limit JAVA updates

Overall: Covers all our business system needs.

Most recently, "Making Tax Digital".

Couple of years ago, moved all of our Quality Assurance requirements into the ready-made module on EFACS

Fantstic Fuctionality with an easy to use inteface

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Interface

Feature

Ease of Use

Cons: Limited to Window IE

Uses JAVA

Overall: I have used EFACS for over 10 years now in 3 companies and have always found it packs great functionality with an easy to use interface, incorporating many features not found in far more expensive systems.

EFACS Functionality

May 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive to use. Very flexible and customisable

Workflow toolset enables plenty of automation and control

Cons: MR33 and below requires IE. Recent builds have rectified this

Overall: Good