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Ticketbud is a user friendly, all-in-one event management and online ticketing platform with all-inclusive pricing and human customer support. Organizers are in control with flexible payout options providing early access to funds (daily, weekly or monthly payouts), powerful tools and integrations, comprehensive reporting and complete access to event data at no extra cost. With the flexibility to customize (including white-label solutions), event organizers worldwide trust Ticketbud.
Provider
Ticketbud
Located In
United States
Foundation
2007
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Videos, Webinars, Live Online, Documentation
Support
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base
User-friendly for first time organizers. Powerful and flexible for large festivals and events. Customers include food, music & holiday festivals, as well as community, arts and sporting organizations.
Content Source: Ticketbud
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Ticketbud Reviews
Pros
Once I learned how to maneuver, it was awesome. The customer service was amazing.
Everything was easy to set up and the customer service was outstanding. Special shout out to customer support who made my experience extra special by helping with setup, pricing and more.
Enter Ticketbud to save the day (and weeks, and months, and years!! :-) There were clear instructions on how to do this actually on the Squarespace page, and we are delighted with the results.
Our guests have said they feel it is user friendly and I love that we can communicate last minute details through email to all ticket purchasers. I recommend Ticketbud to my colleagues all the time.
Cons
They never contacted me and when I contacted them about it, they never bothered to respond. Very poor customer service and should never have happened with no contact.
I had an event scheduled and someone who was not an organizer of the event contacted Ticketbud and cancelled the event without my knowledge.
Had a little trouble with the background images.
You can set a time to shutdown sales, refund a guest w/o having to worry about confidential information and so much more.
"Our team liked using ticketbud for our traveling show."
Pros: We really liked using ticketbud to manage the promotion and system of ticket management for our traveling dance show. It helped us gauge ticket sales on a simple dashboard
Cons: We had a few times where the support wasn't the best and we thought the fees were a little higher than needed to be for the platform.
Vendor Response
"Good to get ticket sales up and running quickly"
Overall: We used this to get through a period of time where ticket sales on our website were down. It was selected because it was easy to get up and running. It was not sustainable as a long term alternative to website sales because of price and lack of customization.
Pros: This is very easy to use and google search results seem to scrape events and place them next to your business listing. You can get up and running quickly.
Cons: The lack of advanced features or ability to collect custom information. It's pretty basic, but that's also what makes it easy to use for beginner level business folks.
"TicketBud Review"
Pros: This system is very easy to use and navigate.
Cons: There is a lack of customization and advanced features.
"Easy to use and any questions I had were promptly responded too. Can't ask for more than that."
Overall: Being able to get money in my account to make payments before the event, instead of just getting a bulk payment after the event.
Pros: Site was easy to use. They gave me the money just days after tickets were bought so I could pay venue, DJ, Photographer, etc. The customer service was excellent. I'd email a question in the morning and would get responded to that day if not within just a couple of hours. The getting the money before the end of the event, which is what another site was doing, allowed me to have a fund to make payments and I wouldn't have been able to do the event otherwise.
"Good software and outstanding customer service!"
Pros: First of all, you can get an actual person on the phone, and pretty easily. I am over these sites where you can only talk via a computer - so inefficient and frustrating! And the customer service really is outstanding - they go the extra mile to help you, and stay with you until the problem is solved - never losing patience or professionalism. Recently, I had to navigate between Ticketbud and WePay (another site/software) and it was so frustrating to deal with WePay that the TB rep actually called them for me and worked it out - amazing! Saved me time, stress, and money.
