# SAM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SAM the right Aviation Maintenance solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/12530/SAM/reviews --- SAM 4.3 (9) [View alternatives](https://www.capterra.com/p/12530/SAM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Reviews of SAM Ease of use 4.2 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LPH Lars Petter H. Certifying staff/CAMO staff/SAM administrator Airlines/Aviation Used the software for: 2+ years ### "Bye spreadsheets!" September 14, 2023 5.0 To have a program which covers Store, Maintenance planning and overview, Service information compliance and tracking, work order quotation and completion, and invoicing, and more, in one sollution is truly beneficial in terms of time-saving and an overview perspection. The customer service from the team are also in another league compared to other solutions. Pros Gathering of all data in one system has shown to be a huge time-saver! Also to have an end-to-end solution are highly beneficial. SAM11 is a powerful tool with a lot of features to streamline production. Cons We are waiting with exitement for the release of new SAM. In the meantime SAM11 cover all our needs. Even if the interface and layout belongs to the past, when you get the hold of the shortcuts and the logic, it works like anything else. Alternatives considered [Traxxall Maintenance Tracking](https://www.capterra.com/p/139233/Traxxall/)[Blue Eye](https://www.capterra.com/p/234631/Blue-Eye-Suite/) Switched from [SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I started in the company after the descision was made. Review Source Response from ASA – Airline Software Applications ApS September 18, 2023 We're elated by your thoughtful review. It's rewarding to hear that SAM11 has been a time-saver and offered an end-to-end solution for you. On Interface and Upcoming Release We appreciate your candid feedback about our interface. Stay tuned; our upcoming release aims to make the user experience even better. Benefits & Customer Service Your mention of how SAM11 provides a unified solution for diverse needs—from Store and Maintenance planning to invoicing—affirms our design philosophy. We're equally thrilled to know our customer service stands out for you. Thank you for choosing SAM11. Your input is invaluable as we strive to continuously improve. SW Sharon W. Head of IT Airlines/Aviation Used the software for: 6-12 months ### "Very hard to find a software team so proactive" September 14, 2023 5.0 Pros We are still in the implementation phase of SAM but it seems that it is a great improvement on the previous software / system that we have. Cons Well it used to be because the server was in Denmark, but that's been resolved so there really isn't much to complain about. Switched from [Airpack](https://www.capterra.com/p/113711/Airpack/) Much easier to use, seamless integration and the best support implementation team ever encountered. Review Source Response from ASA – Airline Software Applications ApS September 18, 2023 We're thrilled to read your positive review and are grateful for your kind words. It's rewarding to know SAM is a "great improvement" over your previous system. Server Issue Resolved We're glad the server location issue was fixed to your satisfaction. Continuous improvement is a key goal for us. Reasons for Switching to SAM Your praise for our support and implementation team means a lot. We aim for seamless integration and top-notch support, and it's fantastic to know we're meeting these goals with you. As we move toward completing the implementation phase, know that we're committed to exceeding your expectations. Your feedback shapes our product, and we welcome any further comments. Thank you for choosing SAM! CH Coert H. MM / CAC Airlines/Aviation Used the software for: 2+ years ### "General" February 11, 2019 3.0 We use SAM for purchase, workorders (without automatic SAM tasks, Stock control, invoice Pros Easy stock control, possibility to correct mistakes after printing (Status 9) via admin login Cons Task extension possibility's, categories of SB, MOD, AD etc. Review Source MF Milou F. Camo Consultant Airlines/Aviation Used the software for: 2+ years ### "Superb service for a high quality product" November 23, 2022 4.0 All inquiries, questions and challenges were picked up swiftly. Team is professional, friendly and extremely helpful. Super good experience. Pros The Asa Sam team makes sure your experience and solutions are always optimum. They go above and beyond to provide solutions, help out with inquiries and improve their product to match your needs. They keep close contact with their core users, to create an optimum user experience tailored to your needs. Well done. Cons The vast amount of options and information available can seem overwhelming to a new user, however the sublime help and customer support quickly helps overcome this. Review Source LK Likka K. Fleet manager Airlines/Aviation Used the software for: 1-2 years ### "Pleased user from CAMO" February 6, 2019 4.0 I have seen few other programs for maintaining aircrafts and airworthiness but SAM still offers the most widest features and best value for money. There is still couple features where we need other program to support our actions (like communication between workers and scheduling maintenances) but I have already seen progress with these features and hopefully some day in near future we can drop this other program away. Pros When you get it, it's pretty easy to use. Also I'm very satisfyid for customers support serivice. I always get answers quickly and they help me to find easiest and the most suitable solution for my issues. Cons Sometimes we still have some bugs in you system, but always when reporting them, I'll get directions how to proceed and some hours/days/weeks later (depending on quality of bugs) it's been taken care of. Review Source UÅ Ulf Å. Procurement and Part Sales MGR Airlines/Aviation Used the software for: 2+ years ### "TAMs experience of SAM11" November 4, 2020 4.0 It helps us on a daily basis to run the MRO operations in the hangar which also includes purchase and sales of components to external customers. Pros I like the overview and the possibility to switch between the different modules fast and easy. Cons Not been able to customize reports ourselves and in an easy way if not educated in programming Crystal Report. Review Source MO Michael O. Deputy Part-M Manager Airlines/Aviation Used the software for: 2+ years ### "15 years using SAM in three companies is the best recommendation I can give. " December 1, 2016 4.0 The system works for every company, small as big and can take account for all aspects in a CAMO. Doing my 15 years, working with the system, if a problem occur or a new feature needs (customer request) to be developed, we always had good support and understanding from the support. Pros Easy to use and quick to understand. Userfriendly . Cons There is no chapter 13 in the training manual. Review Source JE Jannie E. Planning Mannager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Jannie Engelbrecht Planning manager Safair" September 14, 2016 5.0 I like the system it is user friendly, the system, can support any airline All camo functions are great Pros The support is excellent Cons Component positions on the aircraft Review Source CL Colin L. Aircraft Maintenance engineer Airlines/Aviation Used the software for: Less than 6 months ### "Value for money product" June 24, 2020 5.0 Pros I find this product easy to use and setup. The customer support is fantastic, and it is easy to impediment across multiple aircraft types Cons The remote desktop application can be a bit slow to connect Review Source Similar Products Featured ## Related categories [Aviation Maintenance](https://www.capterra.com/aviation-maintenance-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.