Psyche Systems

Psyche Systems


4 / 5
26 reviews

Who Uses This Software?

WindoPath® is a fully CAP-and CLIA-compliant application that supports anatomic pathology and niche areas such as dermatology, gastroenterology, and urology. Molecular and Microbiology also available.


Average Ratings

26 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Psyche Systems
  • www.psychesystems.com
  • Founded 1976
  • United States

About Psyche Systems

Psyche Systems has continuously innovated and delivered for more than four decades a robust portfolio of specialty Laboratory Information Systems (LIS) that helps medical laboratories of every type and size successfully optimize both efficiency and cost effectiveness. Our diverse offerings provide seamlessly integrated systems to hospitals, commercial, and clinical labs, along with extensive interfacing capabilities that support automation with diagnostic instruments, practice management systems


Psyche Systems Features

  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking
  • Audit Trail
  • Certificates of Analysis
  • Data Import / Export
  • Electronic Laboratory Notebook
  • Inventory Management
  • Lab Instrument Interface
  • Reporting & Statistics
  • Sample Tracking
  • Specification Management
  • Workflow Management

Psyche Systems Reviews Recently Reviewed!


Microbiology Manager

May 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate. Fairly easy to build new tests. It has quite a bit of flexibility. I currently use Micropath for routine clinical microbiology, but I was able to build PCR panels for our molecular laboratory.

As microbiology changes, I am able to customize Micropath according to CLSI changes, organism nomenclature changes and I have been able to interface Micropath to accessory equipment without the help of middleware. In addition, Micropath is easily interfaced with traditional middleware to susceptibility instruments. The mapping is quite simple and their technical support is responsive.

I have been able to build custom reports that help with IQCP. The reports I use also allow me monitor the all aspects of the workflow in the lab. Audit trails are easy to review and they keep the accountable.

Antibiograms are easy to build. The antibiogram are customizable as well.

Cons: Occasionally Micropath is "slow". No one is able to identify why. Occasionally tech support is slow to get back to you. Our initial training on the system was minimal to say the least, as a result we more or less were self taught. Some customization is "free" other customizations can have a small but significant fee associated with them, you just never know.

Outstanding, Reliable Product

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use, customizable, reliable and has been consistent. I have been using this product for 10 years and have never had an issue that wasn't resolved immediately and to my satisfaction.

Cons: The only potential difficulty I may find down the road is that I am using a query that is no longer supported because a new product is available. I am continuing to use the old version because it still works and meets our needs at this time. I have no doubt that Psyche will provide support on the new platform if and when I need to use it.

Overall: Psyche systems has been attentive to our needs. The customer service we receive has been great. The product has been reliable and consistent over my 10 years using it. It is a great product.

Great overall System!

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall very user friendly. Once the product is setup correctly, it flows very well from finding history to faxing reports. Customer service was great with helping us figure out the initial fixes after our upgrade.

Cons: The only con I found was my prep work for the new upgrade didn't flow to the new system as I would of hoped. We are also finding some back doors in the system. For example, one user may not be allowed the privilege to add a physician, however while they are accessioning a case there is a tab to change the submitter through the entire system not just that case.

Quality LIM on a budget

May 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is user friendly. It was designed by people who understand the flow of work in a laboratory therefore, the system is intuitive. The range of customization allows for easy adjustments for your specific needs. When looking for a system I needed something for molecular use. This software allowed us to be able to use it for our molecular needs without having to build it from scratch. The developers look at the bugs in the system often and usually address them in future updates. Technical support is helpful and prompt in response times.

Cons: I do not currently have any cons with the system. Most of the issues that I encountered were resolved through updates.

WindoPath great AP LIS

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The WindoPath software has great ease of use and the ability to customize the system to our organization's needs. Psyche systems has been excellent to work with on projects, from special customization and regular system updates.

Cons: In year's past it seemed the software was not robust enough for an organization as large as ours but in the last few years that has improved. There is functionality such as the QA program that could be improved to make it easier to keep CAP required statistics.

Overall: Psyche system has met our AP LIS needs with WindoPath.

Opinions from a Psyche user since 1999.

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to free text in all fields pertaining to cytology and surgical reports. The system is easy to use and reports are as simple or complex as the customer desires.

Cons: Hyphenated names do not cross over from the hospital LIS demographics information to Psyche's demographics field.

Overall: The Psyche staff employees have always been helpful and courteous when dealing with them whether it is by e-mail or telephone.

Psyche evaluation

May 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Recording of critical result. Ease of report access.

Cons: Poor QC package. recycling the ID poses a problem.

Overall: when ever you need something special setup the People work until it is exactly what you need. there is no saying they can't do something. They make the system work for you not you working for the system. the level of service on and off hours can not be compared. you always have access to a technician no matter what hour you need help.

Psyche works

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the hosted platform keeps us from having to host the system so our doctors can work remotely and we know it is secure.

Cons: The locking of users if they log out incorrectly. a real hassle to have someone kick them out especially if that person is not available

Overall: Great support and implementation. Working with our EHR vendor to setup connectors.

Lab Director

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like and easy to understanding the database parts medical records, fields, queries, results, final result report template etc.

Cons: The archives is my least about this software.

Overall: Psyche systems is a unique information system, facilitates the processing of pathology cases.

WindoPath Upgrade to v8 Review

May 07, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Similar enough to the prior product to be easy to use. Enough new features to make the upgrade and future use very worthwhile.

Cons: Still not easy enough to change some things that should be user specific.

Overall: Very good.

Nice system

May 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of implementation and use, histories are extremely simple to access.

Cons: In our setting name changes have to be handled carefully.

Overall: Psyche was has been a good partner for us, helping to streamline our pratices

Cytogenetics

May 10, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The capability of creating various report formats per our client's request and the report manager.

Cons: It takes too many clicks to obtain the result I am looking for.

First time user

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very flexible to meet our laboratory needs.

Cons: Instruction manual doesn't always have the answer, so I need to call customer service most of the time for questions.

WindoPath

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly. All employees have pick this up easily.

Cons: We do not have the latest update so I feel as though it is unfair to place judgement

Overall: Quick responses

Psyche Requested Review

May 10, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to assist our clients to get reports refaxed.

Cons: the system in my opinion could be much more user friendly it is very cumbersome.

To Windopath or Not to Windopath

May 21, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I enjoy working with the technical support team. We have issues with the software from time to time and they are helpful, not as quickly as some would hope but once they are engaged they take the time to give the support needed.

Cons: I feel the software is a little outdated and difficult to pull information from at times.

Overall: I overall enjoy working with Psyche systems with the Windopath product. I have been using the system for 5 years and feel I have gained a lot of knowledge but feel there is so much more to learn about it. There are so many ways to pull information but feel it can be very time consuming.

Long time user

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is easy to use once it's setup and configured.

Cons: The report setup is cumber-sum but aside from that I don't know of any other con.

Called for help and got some guidance

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very straightforward and it is customizable. I'm learning a lot about accessioning and how the company works.

Cons: The version we have seems.... slow. I really think it's the OS we are running it on and not the software. We are running Windows Server 2008 R2.

Overall: I have been using the software since February 4th as a sysadmin support a pathology lab and I've grown to see it's broad functionality.

Honest Review

May 03, 2019
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like about this software are the colors, the simplicity to find a case and the whole dated look.

Cons: What I don't like about the software is how old it is, how slow it gets after 12 pm every day, have to change the password frequently, and just the overall function of the software.

Capterra loader

Psyche WindowPath

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and automatic reporting at our disposal. Specimen tracking is a must and WindowPath delivers an excellent product for internal personnel to find and retrieve any specimen needed.

Cons: I would recommend this product to any anatomic or clinical lab company. Psyche is a great company to work with!

I have used Windopath for grossing in pathology labs

May 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Windopath can be used in connection with Dragon for dictations. It is relatively easy to navigate and find information.

Cons: It would be nice if specimen lists would auto refresh. Also adding an image to a patient file is tedious. Dragon is also very sensitive and sometimes switches unexpectedly between patient files.

Psyche lims system

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it has a mention function. it let user fast finding what you have to do

Cons: not easy to remanded it after you make a mistake or typo

Overall: sample login and reagent management

WindoPath Review

Feb 15, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Offers some convenient utilities and nice shortcuts.

Cons: Incredibly dated, hard to learn and navigate, multiple errors, difficult to sync up with more modern programs and software.

There's better out there..

Oct 30, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The screens were fairly easy to navigate once you get used to them.

Cons: Overall, this software was hard to learn. The way it was set up didn't make much sense. Spend a bit more money and buy a better product.

Flexible AP system that works the way WE need it to work!

Mar 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This LIS is constantly upgrading and changing to meet our needs. The software is flexible and easy to use. Best trainer ever Sally B! Easy for Pathologists to use as well as all other staff. Our wishes usually become reality with the next version which keeps us pretty happy customers!

Great support

Oct 12, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: I help support this but don't use it myself. had a great experience with a trainer that came out to show me more about their system which helps me more easily troubleshoot issues as well as assist in report template building