Kana

KANA Knowledge Management

4 / 5 3 reviews


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Kana
  • www.kana.com/
  • Founded 1996
  • United States

About KANA Knowledge Management

Create a culture where your customer service agents continually learn about your customers and then share that knowledge across the company. With KANA Express, knowledge management is integrated with Web Self-Service, Live Chat, Email Management and Call Management so it is accurate, complete and instantly accessible. Knowledge flows from each point of customer contact to customers and agents searching for answers on your website and across the world wide web.


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KANA Knowledge Management Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

KANA Knowledge Management Reviews Recently Reviewed!

Product was ok

Dec 08, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I used this product for a prior company and the product was not as great as other software products I have used.

Kana Express Review

Nov 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to navigate, and they have great customer suppot. The application is very easy to setup.

Cons: We are using an older version that needs to be updated in order to get the newest features.

Recommendations to other buyers: Try it and be convinced. It delivers what is promised.

KANA Delivers!

Jun 13, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is always being improved using customer feedback and ideas. Its ease of use and adaptability make it an ideal tool. As a partner, KANA is quite okay, knowledgable and friendly. Good discussions provided insights in the best way of working.

Cons: We use the older version, which is quite a lot of input on the eyes of our co-workers. The latest version with an all new GUI is much neater.

Recommendations to other buyers: Try it and be convinced. It delivers what is promised. A great team works hard to make your customers experience a better one.