retailcloud

retailcloud

4.5 / 5 12 reviews

Who Uses This Software?

Small to midsize retail merchants who are looking for a cloud solution as well as bringing relevant data direct to consumers. Inventory, Reports, Customer Base Loyalty Programs, EMV, NFC, etc.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • retailcloud
  • www.retailcloud.com/
  • Founded 2008
  • United States

About retailcloud

Zero POS is a no monthly license fee, full feature branded POS software. We continue to invest in innovating and building new POS features and products. Our product offering will always reflect the latest and greatest. Zero POS is an easy to setup, simple to use solution that can be run on most Linux, Windows and Android devices. We are EMV ready and can accept NFC and digital wallet payments such as Apple Pay, Google wallet, Paypal and Dwolla


retailcloud Features

  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

retailcloud Reviews

IT Administrator

Nov 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to use and deploy

Cons: We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage.

Overall: Wonderful easy to use POS, can be deployed on PCs and Mobile.
With a friendly and responsive/articulate customer care service.

Recommendations to other buyers: Try to expand your customer care service hour to enable your client/customers on a different time zone to have access to your service. I.e. I have to wait to about our close of business to be able to use the CHAT customer care.

INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE

Aug 30, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The POS is very simple to use

Cons: Lack of data flexibility. It's not easy to make data modifications.

Overall: We had difficulties using the software initially but we have gotten around that with your technical support.

Recommendations to other buyers: No

review on first use

Aug 09, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: cost is okay

Cons: i cannot add my own currency

Overall: good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people

Recommendations to other buyers: you should make a user manual available

Vendor Response

by retailcloud on August 09, 2016

Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com. Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version.

Easy to use

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lot of Customization
Multiple Roles
Inapp Chat Support and Help access

Cons: Looking for more hardware in europe region

Overall: The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.

Recommendations to other buyers: Please do not stop the regular udpates

Vendor Response

by retailcloud on July 18, 2016

Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud

Soccer has never been easier!!

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use!! In and done!!

Cons: None

Overall: Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more.

Recommendations to other buyers: Makes life much easier for everyone.

easy to implement

Jul 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: quick response on questions from support

Cons: default templates for quick start

Overall: comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday

Vendor Response

by retailcloud on July 17, 2016

Hi Veera Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned.

Using RetailCloud

Jul 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online.

Cons: The one draw back with this app is that it does not support account customers.

Overall: I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found.

Recommendations to other buyers: If you need a POS app I suggest that you take a close look at this app.

Great Customer Service

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem.

Software is great, and customer care is even better

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface, ease of use.

Cons: Loyalty program is only available in the premium version.

Overall: This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message.

Great Support

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software from first impressions looks very easy to use and thorough.

Cons: I havnt had and bad experiences yet.

Overall: I am just beginning to try this software out. I asked support for some answers to questions and got a very quick response which was faster than fully paid systems. Great !!!

Recommendations to other buyers: Will update.

Simply The Best

Jun 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking.

Cons: I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware

Overall: They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well.

Recommendations to other buyers: With a free product you worry about support, their support is better than most paid products. They are very good.

HAD PROBLEM INSTALLING BUT `SAM FROM THE SUPPORT TEAM HELP OUT

Jun 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP.