# retailcloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is retailcloud the right Inventory Control solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125388/retailcloud/reviews --- retailcloud 4.1 (17) [View alternatives](https://www.capterra.com/p/125388/retailcloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of retailcloud Ease of use 4.2 Customer Service 4.5 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James J. MD Retail Used the software for: I used a free trial ### "simple to use software - u get more with a paid plan" April 15, 2020 4.0 pretty good software for small biz to try out and use Pros ease of usage on platform, very simple for staff to use. Cons worry abt data security as it cloud based. Review Source LA Linda A. owner Retail Used the software for: 1-2 years ### "Small Business" May 15, 2022 5.0 I love it. The customer support is the best and the staff is so friendly. This system for the cost is amazing, other systems would cost me a lot more and I would not get the support I do from retailcloud. This allows me to keep my prices affordable for my customers. Pros It is easy to use for people like me that are not so computer literate. Customer support is amazing, they are always there to help. I have messed things up a couple times by touching a setting and had to have them walk me through fixing my errors. The staff is so friendly, and the chat feature is easy to use any time you need. Cons I would like to see the actual inventory being shown on the master item screen. being able to change on- hands easily through the mobile app. Add the freight charges to the report there is a column for it but it is not on the receiving report. Reason for choosing retailcloud I was contacted by a merchant that worked with retailcloud. It was so much cheaper than what I had been paying that I had to give it a shot. Review Source JS Jeanette S. owner Retail Used the software for: 1-2 years ### "Owner" December 19, 2022 1.0 the drawer has a 13 - 20 second open time and we have had to wait inbetween customers. This is a problem they have not been able to fix Pros Quick keys are nice to have for frequent purchases Cons customer service is awful. Most times they do not help and the reports needed are non existant if the inventory is not printed at the end of every month you can not go back and get it Review Source JW Jack W. Owner Retail Used the software for: 6-12 months ### "Easy to use" July 18, 2016 5.0 The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use. Pros Lot of Customization Multiple Roles Inapp Chat Support and Help access Cons Looking for more hardware in europe region Review Source Response from retailcloud July 18, 2016 Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud MP Meet P. Owner Wine and Spirits Used the software for: Less than 6 months ### "Top notch onboarding team!" February 26, 2021 5.0 So far the experience is great, they have worked hard and gone above and beyond in every aspect. I say again.... Do yourself a favor and schedule a Demo. Entire team has been great to work with. Pros Ease of use on POS App. CAS(back office) is very robust, and allows customization of the Store setup. Honestly, there are new features I am discovering everyday. Cons Nothing. Do yourself a favor and schedule a Demo! Review Source eM eric M. snr technical manager Information Technology and Services Used the software for: Less than 6 months ### "review on first use" August 9, 2016 3.0 good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people Pros cost is okay Cons i cannot add my own currency Review Source Response from retailcloud August 9, 2016 Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com. Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version. VS Veera S. General Manager Apparel & Fashion Used the software for: Less than 6 months ### "easy to implement" July 17, 2016 5.0 comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday Pros quick response on questions from support Cons default templates for quick start Review Source Response from retailcloud July 17, 2016 Hi Veera Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned. GO Gurcan O. OWNER Construction Used the software for: Less than 6 months ### "Simply The Best" June 26, 2016 5.0 They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well. Pros I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking. Cons I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware Review Source LS Les S. Business Consultant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Using RetailCloud" July 16, 2016 4.0 I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found. Pros I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online. Cons The one draw back with this app is that it does not support account customers. Review Source KV KING V. IT Admin Wholesale Used the software for: Less than 6 months ### "IT Administrator" November 8, 2016 4.0 Wonderful easy to use POS, can be deployed on PCs and Mobile. With a friendly and responsive/articulate customer care service. Pros Its easy to use and deploy Cons We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage. Review Source AB Amy B. Manager Retail Used the software for: Less than 6 months ### "This system would not be worth the price if it was free!" April 2, 2021 1.0 LOUSY Pros Nothing. It is the clunkiest, awkward, difficult to use POS that I have ever seen. Cons We have had it for two weeks and are still not up and running. the backend is anything but intuitive. Customer support and documentation are practically nonexistent. Technical bugs galore, I am no novice with computers and this system is absolutely horrible. DO NOT WASTE YIOUR MONEY!!! Review Source TA Tony A. Owner Retail Used the software for: Less than 6 months ### "Soccer has never been easier!!" July 18, 2016 5.0 Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more. Pros Ease of use!! In and done!! Cons None Review Source VK VICTOR K. IT SUPERVISOR Used the software for: Less than 6 months ### "INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE" August 30, 2016 3.0 We had difficulties using the software initially but we have gotten around that with your technical support. Pros The POS is very simple to use Cons Lack of data flexibility. It's not easy to make data modifications. Review Source SB SYED B. Retail Used the software for: Less than 6 months ### "HAD PROBLEM INSTALLING BUT \`SAM FROM THE SUPPORT TEAM HELP OUT" June 15, 2016 5.0 HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP. Review Source VJ Vipin J. Business Development Manager Retail Used the software for: Less than 6 months ### "Great Customer Service" July 11, 2016 5.0 Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem. Review Source PN Prima N. Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Software is great, and customer care is even better" July 6, 2016 5.0 This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message. Pros User interface, ease of use. Cons Loyalty program is only available in the premium version. Review Source DC Derisly C. Food & Beverages Used the software for: Less than 6 months ### "Great Support" June 29, 2016 5.0 I am just beginning to try this software out. I asked support for some answers to questions and got a very quick response which was faster than fully paid systems. Great !!! Pros This software from first impressions looks very easy to use and thorough. Cons I havnt had and bad experiences yet. 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