# Page 2 | onPhase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is onPhase the right Document Management solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/125393/DocuPhase/reviews

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onPhase

4.5 (127)

[View alternatives](https://www.capterra.com/p/125393/DocuPhase/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of onPhase

## Showing most helpful reviews

Showing 26-50 of 127 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Abhishek P.  
Software developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Documents with Docuphase"

January 3, 2025

4.0

The experience is pleasant in management of documents and invoice for a long term goal smoothly and easily. It is quite easy for managing documents separately and extracting any time without any issues. Although the product is good and effective.

Pros

1\. The support team is good. 2. The interface is intuitive and extremely easy to use. 3. Managing and records of documents and invoices are just perfect. 4. It logs every activity which is performed on particular document which makes the environment compile and reliable.

Cons

1\. It requires internet to work so sometime online and offline internet makes issue in working. 2. Issue with duplication of files and invoices has encountered multiple time.

Review Source

CB

Christina B.  
Accounts Payable  
Accounting  
Used the software for: 6-12 months

### "Review 4/17/25"

April 17, 2025

5.0

Its been good if there are no issues with POs

Pros

Can see invoices that have not been processed

Cons

To many areas to search for an invoice when it is not processed

Review Source

SP

Samuel P.  
Content Manager  
Marketing and Advertising  
Used the software for: I used a free trial

### "A CFO's Sidekick"

January 16, 2025

5.0

Pros

It handles document capture with ease and reliability. All powered by AI.

Cons

Some UI can feel dated or clunky here and there.

Review Source

BD

Bruce D.  
VP Finance  
Information Technology and Services  
Used the software for: 2+ years

### "Program still useful but would not buy again - professional services is brutal."

May 1, 2024

3.0

Initial experience was good when we bought it but their architect left just before our launch. Day to day tech support is decent but professional services is brutal and we have lost all trust. Experience limited internal deployment across other departments.

Pros

\- Docuphase was ahead of its time 5 years ago when we deployed. - Combination of AP with OCR and document management was unique. - Standard tech support for day-to-day issues is good and responsive. - Newest OCR capture tool is decent.

Cons

\- Product requires a lot of customization to get it working properly. - Does not handle exceptions very well and when you need support for small configuration changes or ERP integration issues their pro services group is unresponsive. - They "ghost" you and even after you wait for 3 months to get 1 weeks work done you find out it on the 2nd day of the engagement they aren't working on it. - This has happened on so many occasions I have lost count. Are they trying to "fire" us as a customer?

Alternatives considered

[Tipalti](https://www.capterra.com/p/236980/Tipalti/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/)[Stax Bill](https://www.capterra.com/p/140111/Fusebill-Subscription-Billing/)

Reason for choosing onPhase

Business development rep was knowledgeable and document management was a nice addition.

Review Source

JT

Jim T.  
Sr. Network Engineer  
Computer & Network Security  
Used the software for: 2+ years

### "Beware - they will hold your data for ransom if you try to leave"

April 19, 2024

5.0

terrible

Pros

Very easy to share and organize documents

Cons

We no longer need the service due to a death in the company, they are holding the documents for ransom - $2000 to allow us to download them all (they said we can do it ourself but only one document at a time -4000 times) :(

Review Source

Justin L.  
Director of Finance & Business Services  
Primary/Secondary Education  
Used the software for: 2+ years

### "Amazing System - Transformed the way we do business!"

July 18, 2021

5.0

The flexibilty within the system makes this software a best in class solution! We continue to develop forms to automate workflow approvals, and the best part is when a web form is created and approved via the worflow process the data is archieved automatically.

Pros

The ability to customize this product to our needs. From soup to nuts this system can provide a solution to automate, authorize and archive every document you can imagine. It is very rare that you find a document management software that not only meets the needs for compliance in archiving documents but also provides workflow managment and digital signature. All of the features this systems offers makes it a true system solution.

Cons

I am not sure I have a one. The software exceeds my expectations.

Review Source

Harsha V.  
Sharepoint Administrator  
Insurance  
Used the software for: 6-12 months

### "Awesome! It's been amazing experience to work with:) Great Supporting team! Would highly recommend!"

March 29, 2018

4.0

Paperless & Automate operations. Document/Workflow/Form Management System Analytic Reports

Pros

\+ If you need to go paperless, automate operations, or implement Robotic process automation this is the best software in Contemporary Market world. + Great solution for document workflow Management. + Hyperlink feature on each level of document management is a great feature. + Adding Notes and sharing documents via Email management is a nice option to have. + Exciting to learn more about Analytics Tool.

Cons

\-> Performance: It is taking couple of minutes time to load large documents (No Performance issues on small files). - Would like to know if Search function has option to add best bets on Global Search -> Once we select the application, it would be good if we have a search option in that particular application level (like Global Search). -> Being able to understand It as an emerging company, Would like to see if there is more scope for Employee Collaboration on sharing ideas like a Message Chatting tool within DocuPhase to share and discuss about the document management. -> Hyperlink feature on each level of document management is a great feature, would love it more if this hyperlink feature is also in Workflow history management level to make administrator's Job Easy down the years on a given document history.

Review Source

Response from onPhase

April 2, 2018

Hi Harsha, Thank you for the review, and for the kind words. I know that our teams have been trying to get together for some additional projects lately, and I'll fold some of these suggestions into those conversations. There's a lot of really great suggestions in your response as well, and we'll take those seriously. I'll pipe them back in to our product team so that we can game plan some of those enhancements internally. In the meantime, you can always submit your own enhancement requests here: https://docuphase.ideas.aha.io/ Thanks, Mike Morris Customer Success Manager @ DocuPhase

KJ

Kimberly J.  
Admin  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Treeno and Importer Tool"

April 28, 2021

5.0

We have had a wonderful experience with Treeno. We highly recommend their products and have not been disappointed with anything. We love their staff and the way they work as a team. This saves us many hours of manual work that was done in the past.

Pros

It just works. They have a great customer service team that are really just a phone call away and answer their phones. Never experienced a time when problem was not solved within that day unless coding was need. They were able customize Treeno to fit our needs. It's fast and reliable.

Cons

My only area of confusion is the Admin Sign In. It would be helpful to have to have explanations of what functions are in each category. Right now I just click on each one until I find what I am looking for.

Reason for choosing onPhase

We were able to have a full demo and our printer company was able to import Treeno into our current equipment. The program was based on the web so we did not have to house all that data here and really easy to use. Price was great and they evolve the program as the computer world changes.

Review Source

NP

Nikki P.  
Production Artist-Forms  
Hospital & Health Care  
Used the software for: 1-2 years

### "Satisfied frevvo administrator/user"

December 21, 2022

5.0

We are mainly using frevvo for internal dynamic workflows that require approvals. We have some complex business needs and several limitations when it comes to the security of protected health information. Would like to feel confident in using this on the public end more.

Pros

Really like how we can connect to our security manager (SSO) to incorporate manager approvals based on a 1:1 reporting structure. Love all the helpful documentation and examples for business solutions. We are also happy with the SharePoint connector.

Cons

Integration work to setup our SharePoint connector was a bit painful and took longer than expected. Would like to see more concrete information regarding security, specifically related to the "Send Mail" feature in workflows. Currently not able to use "Send Mail" due to potential security breaches in the transfer of emails from frevvo servers.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Reason for choosing onPhase

More opportunities for dynamic workflows.

Review Source

AC

Almudena C.  
Especialista comercial  
Hospital & Health Care  
Used the software for: 6-12 months

### "Todos los documentos de tu empresa siempre a mano desde cualquier sitio con DocuPhase"

February 25, 2023

5.0

DocuPhase permitirá a tu empresa ahorrar tiempo y dinero en tareas cotidianas relaciones con las gestión documental permitiendo realizar otro tipo de tareas. Su integración con múltiples softwares empresariales facilita la comunicación entre distinto departamentos.Lo mejor de todo, está basado en la nube, por lo que tus documentos estarán siempre accesibles estés donde estés.

Pros

DocuPhase permite automatizar flujos de trabajo y procesos repetitivos, mejorando de manera notable la eficiencia y reduciendo el tiempo necesario para tareas del día a día. Se integra con multitud de ERP's, CRM's y gestores de correos lo que le da un plus de productividad muy importante facilitando la inter-relación entre distintos departamentos.Lo mejor de todo es que puedes acceder a todos tus documentos desde cualquier sitio al estar basada en la nube, lo que le da una gran versatilidad.

Cons

Es un software muy potente y con grande posibilidades que necesitan ser parametrizadas, por lo que el aprendizaje para un usuario novel puede ser complejo inicialmente.Como todo software empresarial, el coste del producto puede ser bastante elevado dependiendo del tamaño de la empresa donde se vaya a implementar. Además, aunque se integra con ERP's, CRM's, etc esta integración puede llegar a ser compleja siendo necesario ayuda de expertos.

Review Source

dD

daphne D.  
Medical Records Specialist  
Mental Health Care  
Used the software for: 1-2 years

### "My personal views with the knowledge and usage I work with on a daily basis."

March 14, 2024

4.0

It's simplicity in getting around and how it is set up makes doing my job more efficient.

Pros

The ease in using it makes my job better.

Cons

When I get logged off for no reason. It doesn't happen as often.

Review Source

MO

Michael O.  
Web developer  
Automotive  
Used the software for: 1-2 years

### "Frevvo is easy to use without javascript knowledge, but offers flexibility with someone who does"

November 17, 2017

5.0

Easy to use. Fast web design

Pros

Even though it is very easy to use without knowledge of javascript, frevvo offers the flexibility to create really great forms if you have a good knowledge of coding in javascript. As an avid coder i was able to convert applications created in c# into frevvo forms. With the tools offered by frevvo, mainly the database connector and the ability to generate forms based upon sql queries i was able to create a form that queries past submissions and also then write to the database i had created. Then i was able to create another form that queries these submissions and generate an html table based upon the results. Within the html table i have several links to other frevvo forms which allow the user to view past submissions as well as a separate frevvo form to edit these submissions. Using the frevvo network file connector i was able to write attachments to a UNC path to be viewed later. In the edit form i used the same method to add more attachments to write to the same location to be able to overwrite or add new attachments without giving the user write permissions to the UNC path. I was also able to dynamically change edit permissions by created a separate form only available to managers that can change the status and assign editors. The assigned editors are saved in the database and when a user opens up the edit form it checks their id against the assigned editor and hides/shows the form based upon a match. Also the html table makes it easy to export data to csv

Cons

Since i am creating applications in frevvo the main con i have found is not being able retrieve attachments from the UNC path to be viewed when a user is viewing the data associated with these attachments

Review Source

JM

Jason M.  
IT Business Systems and Compliance Manager  
Information Services  
Used the software for: 2+ years

### "Frevvo Transformed our workflow management"

December 21, 2022

5.0

We originally found Frevvo while searching to replace InfoPath+SharePoint flows. Over the last 6+ years we've built more than a dozen flows that have some pretty complex logic which integrate with our internal systems via the Database connector. Once a flow is setup, I never have to touch it again. Frevvo has been a huge value for our organization.

Pros

The form designer is hands down the best part of Frevvo. I can put a solid and professional form together in a few hours. The flow is also cake to build and I can easily send rich HTML messages to users. The digital signature is also laughable simple to implement.

Cons

Task Management needs some modernization. Once a user has processed a form, it's not intuitive for them to 'see where it is'. Tasks are designed for what a user needs to do only right now. The search is still clunky.

Review Source

JF

Joseph F.  
Staff Accountant  
Real Estate  
Used the software for: 2+ years

### "DocuPhase Software"

May 24, 2021

4.0

The overall experience has been very good. DocuPhase support team is excellent when issues arise.

Pros

The platform is easy to set-up and maintain. Security can be built at the user or group level. The email approval functionality is very useful for employees that are constantly on the go.

Cons

DocuPhase's capture software Ancora has a few bugs that need to be worked out to increase reliability.

Review Source

AS

Amy S.  
Accountant  
Aviation & Aerospace  
Used the software for: 2+ years

### "It's so easy to use and manage"

March 17, 2023

5.0

Customer service is AWESOME!

Pros

This product is very easy to navigate and use. There are so many things that you can do, such as: add notes, create zip file, PDF. Edit , upload files. You can set up your files however it fits your needs. And if you need help, customer service is awesome and responds usually the same day.

Cons

I am not sure there is a way, but it would be nice if you see you have files you no longer need that you can just delete them and have it free space without having to call and pay for more.

Reason for choosing onPhase

Because of it's simplicity to use.

Review Source

VR

Verified Reviewer  
Creative/Technology Director  
Religious Institutions  
Used the software for: 2+ years

### "Fairly powerful, easy to organize files but difficult to set up and high learning curve"

March 29, 2018

4.0

Pros

The ability to link files across applications is great. You can click on a PO number and view the PO, any invoices related to the PO, and any receipts that individuals have scanned in.

Cons

Browser compatibility is not great, many of the features are only available on IE, and must be set up in a specific way. Also, the mobile app used for scanning receipts has not been updated in a long time, and it does not work with iOS 11.

Review Source

Response from onPhase

April 2, 2018

Hello, Thanks so much for the review, and for reaching out. We'd love to chat regarding the browser compatibility, as I think you're on an older version and we can introduce you to the HTML5 viewer, which works across all modern browsers. Let's chat and see if that's a good fit. customersuccess@docuphase.com Thanks, Mike Morris Customer Success Manager @ DocuPhase

CW

Chandra W.  
President  
  
Used the software for: 2+ years

### "DocuWOW!!!"

March 29, 2018

4.0

Pros

We selected DP as a way to manage documents internally, track notes on job files, and basically centralize all aspects of the file. We also are able to assign tasks to every employee and give them a daily worklist. DP also tracks the history of the file, so we can see where breakdowns in communication occur. We can also see prior version of documents so we can restore documents as needed. We looked at many systems and this seemed to work best and was was able to be customized to our needs. We have not lost any file folders since this started!

Cons

our old file data was not migrated to the system so anything older than 2013 was not searchable. some of the report functions do not work well for us. we are trying to implement new functionality to reduce redundancy and it is not going as well as we hoped. if the internet is down we cannot use the web based interface. We also do not know what will happen if we ever decide to migrate from this system, I do not know how we would access the data.

Review Source

Response from onPhase

April 2, 2018

Hey Chandra, We really appreciate the kind words, and this review. If there's anything we can ever do for you regarding file import or conversion, we'd be happy to chat regarding options. Feel free to reach out to me personally or submit a ticket and we could review. Thanks, Mike Morris Customer Success Manager @ DocuPhase

VR

Verified Reviewer  
Fulfillment Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Overall Success"

April 5, 2018

4.0

The ability to track projects and tasks through this software has helped with visibility and streamlining of the end users' time, allowing them to be more productive as a whole.

Pros

This product has proven to be very adaptable for our vast business needs. The in-depth ability to track within the workflows and documents is also an attractive feature.

Cons

Load times can sometimes cause issues, in addition to hang-ups, where certain services must be restarted.

Review Source

Response from onPhase

April 9, 2018

Hello, Thanks so much for the review. We really appreciate the list of Pros that you've stated, and that you feel your implementation has been successful. I'd be curious to follow up with you regarding some of the service issues and load times, and will attempt to follow up accordingly. Thanks, Mike Morris Customer Success Manager

JB

Julie B.  
Real Estate processor  
Real Estate  
Used the software for: 1-2 years

### "Review of Treeno/Docuphase"

July 18, 2023

3.0

Overall use is good and satisfactory.

Pros

Easy to access for RE Dept-Ease in acquiring scanned items.

Cons

Since our files from Docustar was implemented it has been Very hard to find old Docs

Switched from

[DocStar ECM](https://www.capterra.com/p/82408/DocStar-ECM-AP-Automation/)

Docstar was discontinuing their support for this product.

Review Source

DM

Debra M.  
Administrative Assistant  
Government Administration  
Used the software for: 2+ years

### "Somersworth Housing Authority"

December 28, 2022

5.0

so far, your customer service has been able to do a conference call with me and our IT dept so that we can update changes to our system to match your changes to get us back up and running.

Pros

The software is fine, but when your company does updates and changes to your system, you need to contact the customer so that we can alert our IT departments to coordinate with you to make the same changes on our end. This has happened a few times in the last few months and it is extremely frustrating when we can not see what is scanned because of updated changes done by you without us knowing.

Cons

when you make updated changes to the system that effect our using the program on our end.

Review Source

Brent W.  
Executive Vice President and Managing Director  
  
Used the software for: 2+ years

### "The best web forms product on the market"

November 16, 2017

5.0

Again the best product on the market. Data entry automation, re-purpose data, federal form overlay, workflow automation to improve efficiency around common business tasks (e.g. approvals, matching, etc)

Pros

After searching for years for a capable web forms solution, evaluating probably 20 products, frevvo was the one we selected. Highly configurable, full workflow, geo tracking, PDF overlay, database connector for bi-directional data integration with your favorite ERP, LDAP SSO, multi-tenant, license splitting, optimized for tablets, smart phones, etc.

Cons

No offline forms access. Requires active data connection. In remote areas for timesheets and delivery receipts, must use another product to support offline forms

Review Source

VR

Verified Reviewer  
Planificador de producción  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Gran software con grandes oportunidades para la gestión de documentos!"

February 13, 2023

5.0

Con DocuPhase es posible automatizar gran cantidad de procesos permitiendo garantizar que todos los documentos requeridos no solo se reciban, sino que también se revisen y se aprueben. Esto reduce enormemente la carga de correo electrónico, pudiendo reducir el tiempo que se dedica a revisar los correos electrónicos. DocuPhase es un gran sistema de gestión de documentos porque va más allá del documento y gestiona los procesos.

Pros

Como gran ventaja está la facilidad de archivar documentos. He usado otros programas en el pasado que simplemente no podían hacer el trabajo. Mejora cuanto más lo uses lo que a su vez te permite automatizar cada ves una mayor cantidad de tareas.

Cons

En ocasiones cuando se instalaciones actualizaciones sufrimos ciertos problemas que en ocasiones cuesta encontrar la solución.

Alternatives considered

[Zoho WorkDrive](https://www.capterra.com/p/145411/Zoho/)

Review Source

WC

William C.  
Director Of Information Technology  
  
Used the software for: 2+ years

### "Fantastic, everything we needed in one platform."

March 12, 2018

5.0

Pros

The platform is very flexible and robust. The ability to integrate into other software platforms such as Active Directory, G Suite, and our H.R. software saves us countless hours of paperwork as well as simplifying record keeping. Frevvo allows us to develop both internal and external forms and control who has access by using network and Google accounts and permissions. Workflows are have been configured to eliminate time-consuming paper and email trails. By setting specific rules and mandatory fields time spent revising Purchase Orders and Employee OnBoarding Applications have been virtually eliminated. I am very accustomed to working with a vendor through a trial and they are at your "beck and call" for any issues and then impossible to contact after the deal has been signed and money spent. Not with Frevvo, customer support is fantastic and they are always quick to respond with an issue or question. They have an endless library of training resources that are updated constantly. We are a small K-12 public school of fewer than 800 students and we are treated like a Fortune 500 company. So if you are serious about eliminating your paper documents, no matter the size of your company or organization, then Frevvo is the answer.

Cons

I only gave ease of use a 3 based on non-computer savvy users. Because none of our office workers were familiar rules-based workflows there is a learning curve. If you have the people who are trained for your organization start using this immediately after training you will have very little difficulty converting your current forms.

Review Source

VR

Verified Reviewer  
Software Developer  
  
Used the software for: 2+ years

### "Always a positive experience when speaking w/ support. AD synch needs to be better & more reliable."

March 29, 2018

5.0

Security. Flexibility. Customizable.

Pros

Synchs with AD and security is easy to set up. Documents easy to find most of the time. Love the flexibility of in creating customized drop down lists and applications for storing documents.

Cons

Text searches will not return no data if the text is not exactly as it is in the database. Online help should take me to help for the version I am using. instead it takes me to help for the latest version which may or may not apply to the version that I'm currently on. Customers can't always upgrade precisely when a new version is release so the help link should be version specific.

Review Source

Response from onPhase

April 2, 2018

Hello, Thanks so much for reaching out with your review. I really appreciate the kind words about support, and will relay the message to them. Regarding text searches, we can definitely help you regarding wildcard searches and I'd hope we can improve your experience there. Feel free to shoot me an email at customersuccess@docuphase.com and we can discuss further. When we connect, I'll also talk you through the upgrade process and help information. Regards, Mike Morris Customer Success Manager @ DocuPhase

Hasbullah A.  
Sales And Marketing Specialist  
Telecommunications  
Used the software for: 1-2 years

### "Treeno review"

December 2, 2021

4.0

Pros

Things that i really love with Treeno is, it is very easy to filling document and collaborate it with my colleague.

Cons

Some of the feature and workflow is really confusing, and there are no manual or guidance that user can refer to make it easier. We had to try it our-self.

Review Source

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