Square 9 Softworks

Square 9 GlobalCapture

4 / 5 9 reviews

Who Uses This Software?

Resellers that are looking to add document management to their solutions portfolio End Users that are looking to improve collaboration, reduce storage and other paper-based challenges


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Square 9 Softworks
  • www.square-9.com/
  • Founded 2001
  • United States

About Square 9 GlobalCapture

Allows easy document capture regardless of the source. Provides batch processing tools for expediting the capture of scanned images, emails, faxes, or any other type of digital record. You can optimize your office equipment, automate the flow of business, and extract high value information. Make the right decision on managing your information today!


Square 9 GlobalCapture Features

  • Audit Trail
  • CRF Tracking
  • Data Entry
  • Data Verification
  • Distributed Capture
  • Document Imaging
  • Document Indexing
  • Forms Management
  • Remote Capture
  • Study Management

Square 9 GlobalCapture Reviews Recently Reviewed!

Program has glitches when used on server for multi user

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Love the electronic invoicing approval process. Can scan and retain copies of invoices and search for them which makes audit process easier

Cons: On a server the program loses its connection often. This creates a down time for the business in processing invoices

Overall: Electronic process of invoices. Invoice retention. Streamline process from Square9 to QuickBooks

Started out good, but has been very problematic without resolution for the last 7 days.

Jul 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: When the software is working, it is accurate, quick and creates a great efficiency for our company.

Cons: There have been a lot of inconsistencies lately that even the support team can not seem to identify the problem and resolve it.

Awful, the reseller sold us support and have been awful to work with - very misleading presentation!

Jun 30, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Cons: need better resellers and need to test them to make sure they are doing a good job selling, supporting and actually know how to use it with out having to call every question in to your office and we have to wait days to get answers. We use this company for other things but this has really made us loose faith in them. Poor service.

Overall: NA - still in set up mode

Vendor Response

by Square 9 Softworks on July 07, 2017

Kim, We are truly sorry to hear about your experience and will be contacting your reseller today to explore where this went wrong. We are here to help and will offer our assistance to make sure you're being taken care of. Thanks for taking the time to let us know about the problems you have been experiencing.

Software is generally easy to use, but mapping and global forms is more complicated than presented.

Jun 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy navigation, ease of training other staff through smart search is very nice. general basic knowledge needed!

Cons: Global forms -- the advanced training we took was rather hard to follow for being new to the system. Mapping and indexing fields every time a change on form is made.

This software works pretty well. We use it company-wide.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to use. Versioning ability. It is easy to import and export documents. I like that up to 1000 documents can be loaded at one time. Seems to run at the expected speed. Flexible metadata fields.

Cons: Security is cumbersome to setup. Not able to handle multiple domains in one version. The preview window should support more file types. In line editor sometimes does not Save the changes you make even though you did save them.

Overall: Ability to have a central repository that is version controlled for users to manage documents.

I am the administrator on our software and it has worked well so far.

Jun 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The software is easy to use and it flows smoothly. The technical portions of administration are just as easy as the user functions.

Cons: The security heavy settings are a bit cumbersome and take a lot of attention to make sure they are correct.

I use Global Capture to automate processing of customs forms.

Jun 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like it's accuracy compared to other OCR solutions I have used. It allows me to zone in on problem areas and configure them to find the data I'm looking for as best as possible.

Cons: I don't like how once something is in the queue, I can't move it up or down in the batch manager. This is a problem for me when I'm processing a large batch of files and need to test a new workflow or process a priority document.

Great product!

Jun 23, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The search feature, and the ability to easily store documents. Whenever we need a document, it is so easy to search and find files that have been uploaded into the system.

Cons: Uploading files, and 'labeling them'. It is very cumbersome to take the file (once scanned) and enter the fields into the software.

Overall: Data storage, and the ability to quickly find files.

Wonderful

Jun 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Before we start to use GlobalCapture, OCR is just means a software could capture wording from document. Then we found there are lots of incredible application on GlobalCapture. It's really helpful for us to process huge document everyday.

Cons: Maybe it could more easy when doing setup. It still requires lots knowledge and know how then could start to use this software.