Salonware/Spaware

Salonware/Spaware

3 / 5 9 reviews


Average Ratings

9 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/one-time
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Salonware/Spaware
  • www.salonspaware.com
  • Founded 1986
  • Canada

About Salonware/Spaware

Salon/Spaware is the most powerful Salon & Spa Management Software. Irrespective of your size or the way you run your Salon or Spa, Salon/Spaware has a software solution for you, from the single owner salon to a fully networked multi-station. Salon/Spaware offers easy touch screen design, power, and flexibility. With our one-step QuickBooks Link, Credit Card Module, Online Booking, the best technical support and the Industry's first automated marketing...making us the obvious choice.


Salonware/Spaware Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Salonware/Spaware Reviews Recently Reviewed!

Don't do it!!!! I bought software outright and they shut my access down when I canceled updates.

Jul 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: it was what I used to but had many bugs, especially with updates. when I purchased software I got the business management part. They took it away never sent me a disk, and only downloaded it. It had some nice features but glad I'm not dealing with the rude guy in the support team. Some of the techs were pretty great and accommodating.

Cons: any financials did not add up we were going by their calculation Reports and found some stylist were being paid for other stylist work some not getting paid at all for work that they should have. watch out for their reports they are different in various areas(reports) when they shouldn't. Tried to speak to Brad about various areas of problems he looks down on women. no couth!!
got over charged a few times asked for money back , they said we would receive but didn't. had to stay on top of the company. I purchased the software it is mine for all intense purposes along with the business financials and they shut it down and I have no access to a 10 year client base and date. so all in all stay away

Overall: Ran my business Reports when they were accurate but they got all messed up totally could have had a war on my hands from my stylist

Disappointed!!!

Mar 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Terrible customer service. Have had problems since day one and they are still not resolved. Owner is arrogant and unprofessional. So disappointed with the program

Need help setting up

Aug 19, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: I think it's going to be a good product but we need to set up

Overall: We recently purchased this at a hair show and have not got it set up yet the hair show was in June we've contacted and contacted for helping no one has returned our phone call he would just like to use this product

Vendor Response

by Salonware/Spaware on August 19, 2016

Hi Kelly, We are so sorry for the delay - we usually get clients set up very quickly. We have let the tech department know and they will be in touch right away. Again, we apologize for any convenience. Please feel free to contact our Customer Satisfaction Team at 1 888 260 8181 ext. 227. Thanks, Team Salonware Spaware

Salonware review

Jun 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, tech support.

Cons: Not possible to send mass text messages. Only to one client at the time.

Overall: Love the software, the customer service and tech support. Everyone at the company if very attentive and willing to solve any possible issue.

Vendor Response

by Salonware/Spaware on June 29, 2016

Hi Yury, Thank you for the great review, we appreciate it! We are so glad to hear you are happy with our service and tech support and hope to continue making you happy! We are looking into the option of mass text messages and hope to have a solution in the near future.

Spaware Review

Jun 24, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: Personally, I enjoy the ease of access and security of this software the most.

Cons: I would appreciate a feature where we can see and adjust our schedules from an app, while away. Although, this may be a feature of a newer upgrade that I am unaware of.

Overall: Very pleased with customer service, and the quality of the Salonware system. We have been using this software for a few years now, and will continue.

Vendor Response

by Salonware/Spaware on June 29, 2016

Thank you for the kind words Jenna! We are working on creating new versions of the software that will be accessible on multiple platforms. Stay tuned for updates!

Awesome Software

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: ¿I purchased Salonware Software about 5 or 6 years ago and its really streamlined my business and makes it so efficient. Everything is at your fingertips and its all together in one place. I would highly recommend it!¿

Vendor Response

by Salonware/Spaware on June 29, 2016

Thank you for the kind words Susan!

Outstanding software

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:
I have used SalonSpaWare since 2000 when I owned a salon in Florida. Their support over the years has continued to be of the highest caliber. I have since sold my salon & am doing booth rental now. It is still my go to software. The technicians are all so knowledgeable and very helpful and most of all, don't make this hairstylist of 50 years feel incompetent about the computer world.
"The difference between good & great is just a little extra effort."

Vendor Response

by Salonware/Spaware on June 29, 2016

Thank you for the lovely comments Lee!

Amazing Software!

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's the best investment I've made in my life and every operator I've had gets how to use it in one day. It's not hard to use and not hard to understand and they get it really fast. I love it. Tech support is also always there for you - whenever I call they are so nice and helpful.
They are amazing!

Bad customer service, and product is NOT GUARANTEED or your money back

Oct 22, 2009
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Pros: The cons greatly outweighed all pros

Cons: Many problems started when we downloaded software on Brand New Computer, and had problems, turned out it was downloaded wrong from the internet through Salonware. They had to fix it many times, and had a big software crash 2 months after using software. Tried to get money back and couldn't because they blamed the problems on the New Computer. Very disappointed with salonware, and their system.

Overall: Use more reputable software