# Salonware/Spaware Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Salonware/Spaware the right Salon solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/12546/Salonware-Spaware/reviews

---

Salonware/Spaware

2.8 (11)

[View alternatives](https://www.capterra.com/p/12546/Salonware-Spaware/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Salonware/Spaware

Ease of use

3.4

Customer Service

3.1

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JJ

Jenna J.  
Senior Esthetician  
  
Used the software for: 2+ years

### "Spaware Review"

June 24, 2016

3.0

Very pleased with customer service, and the quality of the Salonware system. We have been using this software for a few years now, and will continue.

Pros

Personally, I enjoy the ease of access and security of this software the most.

Cons

I would appreciate a feature where we can see and adjust our schedules from an app, while away. Although, this may be a feature of a newer upgrade that I am unaware of.

Review Source

Response from MD-Ware Software

June 29, 2016

Thank you for the kind words Jenna! We are working on creating new versions of the software that will be accessible on multiple platforms. Stay tuned for updates!

SG

Susan G.  
Owner/Operator  
  
Used the software for: 2+ years

### "Awesome Software"

June 20, 2016

5.0

I purchased Salonware Software about 5 or 6 years ago and its really streamlined my business and makes it so efficient. Everything is at your fingertips and its all together in one place. I would highly recommend it!

Review Source

Response from MD-Ware Software

June 29, 2016

Thank you for the kind words Susan!

GM

Gloria M.  
owner  
Consumer Services  
Used the software for: 2+ years

### "Don't do it!!!! I bought software outright and they shut my access down when I canceled updates."

July 12, 2017

1.0

Ran my business Reports when they were accurate but they got all messed up totally could have had a war on my hands from my stylist

Pros

it was what I used to but had many bugs, especially with updates. when I purchased software I got the business management part. They took it away never sent me a disk, and only downloaded it. It had some nice features but glad I'm not dealing with the rude guy in the support team. Some of the techs were pretty great and accommodating.

Cons

any financials did not add up we were going by their calculation Reports and found some stylist were being paid for other stylist work some not getting paid at all for work that they should have. watch out for their reports they are different in various areas(reports) when they shouldn't. Tried to speak to Brad about various areas of problems he looks down on women. no couth!! got over charged a few times asked for money back , they said we would receive but didn't. had to stay on top of the company. I purchased the software it is mine for all intense purposes along with the business financials and they shut it down and I have no access to a 10 year client base and date. so all in all stay away

Review Source

YG

Yury G.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Salonware review"

June 29, 2016

4.0

Love the software, the customer service and tech support. Everyone at the company if very attentive and willing to solve any possible issue.

Pros

Easy to use, tech support.

Cons

Not possible to send mass text messages. Only to one client at the time.

Review Source

Response from MD-Ware Software

June 29, 2016

Hi Yury, Thank you for the great review, we appreciate it! We are so glad to hear you are happy with our service and tech support and hope to continue making you happy! We are looking into the option of mass text messages and hope to have a solution in the near future.

LB

Lee B.  
Owner  
  
Used the software for:

### "Outstanding software"

May 31, 2016

5.0

I have used SalonSpaWare since 2000 when I owned a salon in Florida. Their support over the years has continued to be of the highest caliber. I have since sold my salon & am doing booth rental now. It is still my go to software. The technicians are all so knowledgeable and very helpful and most of all, don't make this hairstylist of 50 years feel incompetent about the computer world. "The difference between good & great is just a little extra effort."

Review Source

Response from MD-Ware Software

June 29, 2016

Thank you for the lovely comments Lee!

JD

Jim D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Only software company that holds your client info HOSTAGE! Stay away."

December 20, 2017

1.0

Booking, scheduling, navigation.

Pros

Great presentation at salon shows and I remember good delivery and their tech support (pay ahead a certain amount of tech support monthly which later changed. All items were a la cart, pick and choose what you need.

Cons

Be very careful of companies that hold your clients information hostage. Remember, you paid for that software and although there is no future use of the software the business no longer has access for an expired license code. In actuality I only needed it for one day (today) to export some sales history from 2008 to 2012. The other five years of sales we still have since switching. It is a shame but I will post a complaint to their local judicial system for business practices and see if this could be a violation.

Review Source

MD

Matthew D.  
Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "USED FOR OVER 10 YEARS GLAD I AM GETTING RID OF IT "

August 15, 2018

3.0

The tech support guys are super nice but have no way of making the product better and all complaints lie on deaf ears unless your a med spa

Pros

Easy of Booking appointments and thats about it

Cons

Reporting, its horrible and owner of company only cares about the medical spa sideof the business and told me so directly. Everything is geared to med spa. If you are looking to buy this for a Hair Salon DONT

Review Source

KW

Kelly W.  
Hairstylist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Need help setting up "

August 19, 2016

2.0

We recently purchased this at a hair show and have not got it set up yet the hair show was in June we've contacted and contacted for helping no one has returned our phone call he would just like to use this product

Pros

I think it's going to be a good product but we need to set up

Review Source

Response from MD-Ware Software

August 19, 2016

Hi Kelly, We are so sorry for the delay - we usually get clients set up very quickly. We have let the tech department know and they will be in touch right away. Again, we apologize for any convenience. Please feel free to contact our Customer Satisfaction Team at 1 888 260 8181 ext. 227. Thanks, Team Salonware Spaware

ZB

Zaid B.  
Co-owner  
  
Used the software for:

### "Bad customer service, and product is NOT GUARANTEED or your money back"

October 22, 2009

1.0

Use more reputable software

Pros

The cons greatly outweighed all pros

Cons

Many problems started when we downloaded software on Brand New Computer, and had problems, turned out it was downloaded wrong from the internet through Salonware. They had to fix it many times, and had a big software crash 2 months after using software. Tried to get money back and couldn't because they blamed the problems on the New Computer. Very disappointed with salonware, and their system.

Review Source

LT

Lisa T.  
  
  
Used the software for:

### "Amazing Software!"

May 27, 2016

5.0

It's the best investment I've made in my life and every operator I've had gets how to use it in one day. It's not hard to use and not hard to understand and they get it really fast. I love it. Tech support is also always there for you - whenever I call they are so nice and helpful. They are amazing!

Review Source

KA

Kim A.  
  
  
Used the software for:

### "Disappointed!!! "

March 20, 2017

1.0

Terrible customer service. Have had problems since day one and they are still not resolved. Owner is arrogant and unprofessional. So disappointed with the program

Review Source

Similar Products

Featured