Who Uses This Software?

Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes.


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month/user
    See pricing details
  • Pricing Details
    It is priced per # support agents per month, unlimited end users.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Inflectra
  • www.inflectra.com
  • Founded 2006
  • United States

About KronoDesk

Customer support software you & your customers will love! With KronoDesk you can focus on helping your customers, not configuring the tools to help and support them. KronoDesk is beautiful on the outside and powerful on the inside. With KronoDesk your customers will love you! They can get support fast and get back to what matters: enjoying your product. Kronodesk helps them help themselves while it's powerful ticketing system gets customers in touch with you from anywhere.


KronoDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

KronoDesk Reviews Recently Reviewed!

My review of Kronos

Dec 01, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Ease of creating tickets

Cons: The search feature, lack of usable bonus features.

Overall: It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.

A few times I did have issues searching for tickets, but other than that, no real complaints.

Vendor Response

by Inflectra on December 01, 2016

Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!

Solid Helpdesk Software

Nov 27, 2013
4/5
Overall

Comments: It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Pros: Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Cons: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Solid helpdesk software

May 15, 2013
3/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Cons: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Overall: Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Vendor Response

by Inflectra on May 15, 2013

Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.