--- title: "IMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IMS Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/12549/MICA-MED/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # IMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IMS ## What is IMS? MICA Information Systems is the #1 value-added re-seller in the U.S. for Intelligent Medical Software (IMS) by Meditab. IMS is an award-winning, customizable, integrated PM/EHR suite that is fast, easy to use, and reasonably-priced vs. other products in its class. As a smaller company, we establish personal relationships with our clients. We offer professional medical billing services, and our team consistently exceeds industry averages for days in receivables and claim resolution. ## What is IMS used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IMS?[Manage this product listing](https://www.g2.com/products/mica-med/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IMS 4.8 (8) VS. [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (8) Ease Of Use 4.6 (568) Value For Money 4.8 (8) Value For Money 4.3 (449) Customer Service 4.8 (8) Customer Service 4.3 (557) ## IMS alternatives [4.0 (1,391)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.1 (1,134)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.2 (340)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/12549/MICA-MED/alternatives/) ## FAQs about IMS Overview ### What company size and specific industries is IMS built for? IMS is designed for small and large medical and therapy practices, serving organizations from solo practitioners to clinics with more than 100 providers. It fits healthcare settings that need support for both individual practitioners and multi-provider practices across medical and therapy services. Features and Usability ### What are the key features of IMS? IMS offers appointment scheduling and management, reminders, and a self service portal for patient coordination. It also includes EMR/EHR, charting, treatment planning, and initial assessments for clinical records. Administrative features cover billing and invoicing, claims management, coding assistance, insurance eligibility verification, document management, and workflow management. Getting Started and Support ### What training and onboarding options does IMS offer? IMS provides in-person training, live online sessions, webinars, and videos to help teams get started. In-person training supports direct instruction, live online sessions and webinars allow guided remote learning, and videos offer self-paced reference for setup and feature review. Getting Started and Support ### What customer support options does IMS offer? IMS offers email/help desk and phone support for customer assistance. Without reviewer feedback on support experiences, no specific claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate direct access to support through written tickets and live phone contact. ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra reviewers highlight these as the features buyers value most when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) IMS supports **HIPAA Compliant** and **Charting**, providing healthcare teams with tools to protect patient data and document clinical information accurately. However, it does not include **Patient Records Management**. Instead, it offers **Medical Billing** (**58%**), which can help practices manage claims and payment workflows more efficiently. Together, these features help businesses maintain compliance, improve documentation, and support day-to-day financial operations. HIPAA Compliant 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Medical Billing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Claims Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Appointment Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Claims Scrubbing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Insurance Eligibility Verification 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims IMS 22 features ### All Features - Appointment Scheduling: Schedule appointments via a calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Document Management: Store, manage, and track all electronic documents in a centralized location - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.8 (8) ### Starting price Free trial not available Value for money 4.8 (8) 4.8 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (8) 4.8 Based on 8 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(0) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Coordinator Used the software for: 1-3 years ### "Simple system but has flaws " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 9, 2026 Pros I liked that IMS was easy to use for staff and administrators. Providing logins and requested passwords resets was also simple through IMS. Cons The interface is unorganized. It could be laid out in a way that it is more intuitive. Things are also not really labeled in a helpful way within the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Administrator Used the software for: 1-3 years ### "IMS/Mica review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2024 If you were to ask my staff members, who have all been with the practice over 10 years, what they think of IMS/Mica their reply's would be, "we love working in Mica". Mica saves us time, allows us to navigate through multiple task simultaneously, it is very user friendly, and we love the color coordination in many fields. Mica can be very proud of their support team, every staff member we have worked with are the most supportive and pleasant business associates. Mica may be a smaller company but it is exactly why we sought them out; the size and organization structure within the company are some of the benefits that makes them so successful and accommodating to our practice. Our medical practice has been in business since 1994 and working with Mica has by far been the best experience for us regarding computer program and support. Pros My focus selecting a new program was the ease and efficiency of the program, but just as important the quality of the support team. Mica has not disappointed us, in fact we have enjoyed our ongoing experiences with Mica's responsive, knowledgeable and patient team. I do not hesitate to acknowledge that Mica is the best program and team I have worked with in my 25 year tenure with the practice. The software program for my Reception team and Account Revenue team is user friendly, has many options to navigate throughout the system and provides a wealth of information with just a few clicks. My entire staff finds the program easy to learn and is very efficient to use. Any questions we have are only a phone call away, calls are answered promptly and we are never left without a means to move forward with our task. Cons We have not experienced an issue with IMS/Mica that we could not resolve or find another way to work through our task. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer practice manager Used the software for: 3-5 years ### "Our experience has been excellent from the original setup to current use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2017 We now have the convenience of having all our records in one place, no more searching for charts, no more misplaced charts, everthing is at your finger tips. We have noticed that our documentation is better and more extensive, we are able to do better follow up on our patients that require periodic testing, scanning and lab work. The accounts receivable is much easier to follow up on and work. The scheduling function has decreased the number of scheduling errors, as we can now see everones schedule at the same time and you can see if the room you need is already booked, the functionality of the scheduling module is so much better than our previous system. Pros We like the fact that our record keeping and followup care for our patients is so much improved. With this system we can set reminders, when patients need followup scans or appt's. We can track referrals so much easier. Our documentaion is better. The system is easy to use, I have had several new employees over the last year that were able to work on the system from day one, it doesn't take long to show someone the basics of the system in regards to finding a patient, locating their chart, reviewing their chart and making visit notes in the chart. Cons It is difficult to think of something I like least. I guess the report function is sometimes difficult to use. There are so many reports that IMS is able to pull sometimes it is difficult to narrow it down to the particular report I want. General customer service is very quick to help me locate the one I need, so it is not really a problem, just something I wish I had more time to delve into. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 3-5 years ### "We've used this software since 2010. Great product and MICA provides outstanding customer support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2017 Pros Fairly simple to use once it is set up for your practice. It took very little time for the staff to transition to using this software. MICA provides outstanding support and any issue is resolved quickly. Cons Overall we are very happy with IMS. The reason I gave it 4 stars for functionality is that the Point of Sale (POS) module is not great. We sell products in the office and the POS module isn't very retail oriented. Not a deal breaker by any means just wish it was a little better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinic Director Used the software for: 3-5 years ### "Customer support was a driving force in adopting IMS. The MICA team is always helpful and friendly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 31, 2017 Pros Adaptability to practice needs. Regular attention to requests for additional features. Ease of use and ready availability of information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Investor Relations Used the software for: Less than 1 year ### "Growing Company with Growing Possibilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2019 They are constantly updating and improving. It's good right now, but we are always excited for the changes. Pros The improvements I envision to customize it to our investors' needs are recognized by IMS. Not all of my requests are fulfilled right away, but they always take note of our needs and let us know that they will work on it. Cons The fact that a lot of the features and custom messages i'm hoping to already have don't exist yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office manager Used the software for: 3-5 years ### "It is very easy to build templates and to customize the visit notes. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2017 It has helped us improve the work flow in the office and patient care. Pros I like the immunization feature. You can link the CPT code with the ICD-10 code and the lot number. Cons I do not like the fact that there is no space in the demographics where to put the Advance Health Care Directive Code (DNR). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Instructor Used the software for: 3-5 years ### "Very good this software is very user friendly" 5.0 November 2, 2017 Pros The fact that you have a few options to perform one task. Also, the software is not difficult to understand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/12549/MICA-MED/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.