# IMS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IMS Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more.

Source: https://www.capterra.com/p/12549/MICA-MED/pricing

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# 

 IMS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

IMS

## What is IMS?

MICA Information Systems is the #1 value-added re-seller in the U.S. for Intelligent Medical Software (IMS) by Meditab. IMS is an award-winning, customizable, integrated PM/EHR suite that is fast, easy to use, and reasonably-priced vs. other products in its class. As a smaller company, we establish personal relationships with our clients. We offer professional medical billing services, and our team consistently exceeds industry averages for days in receivables and claim resolution.

## What is IMS used for?

[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for IMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.micamedical.com&name=IMS)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IMS

5.0 (7)

VS.

[4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (7)

Ease Of Use

4.5 (211)

Value For Money

5.0 (7)

Value For Money

4.3 (201)

Customer Service

5.0 (7)

Customer Service

4.2 (206)

## IMS alternatives

[3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

74%

of reviewers

rated it above 4 stars

[4.0 (1,083)](https://www.capterra.com/p/48210/ChiroTouch/reviews/)

Starting price

$159.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

76%

of reviewers

rated it above 4 stars

[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting price

$300.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[4.1 (333)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/12549/MICA-MED/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Scheduling

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Claims Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

Claims Scrubbing

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate

Insurance Eligibility Verification

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Checking eligibility of patients for different insurance claims

Medical Billing

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage billing and payments for a healthcare provider

Multi-Location

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage and support multiple locations

IMS 22 features

Schedule appointments via a calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate

Automatically generates E/M codes based on information collected during patient charting

Track and report regulatory data to either internal management or external stakeholders

Automated reminders and confirmations for booked appointments and events via text or email

Store, manage, and track all electronic documents in a centralized location

Transmit prescriptions to pharmacies electronically

Electronically collect payments for goods or services

Create and securely store digital patient records

Compliant with HIPAA, which sets standards for sensitive patient data protection

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Checking eligibility of patients for different insurance claims

Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged

Manage billing and payments for a healthcare provider

Manage and support multiple locations

Certified for healthcare IT products based on the results from ONC-ATL

Timed notification for any upcoming task, deadline, appointment, or activity

Create, save, and re-purpose templates for emails, forms, etc.

Create treatment plans that document interventions and outcomes to track patient progress

Create, design and manage workflows for repetitive tasks

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We can help you find the software with the features you need.

Features

4.9 (7)

4.9

Based on 7 reviews

## Pricing

Value for money

5.0 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (7)

5.0

Based on 7 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

5.0

Based on 7 reviews

Filter by rating

5(7)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LG

Linda G.

Business Administrator

Medical Practice

### "IMS/Mica review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 26, 2024

If you were to ask my staff members, who have all been with the practice over 10 years, what they think of IMS/Mica their reply's would be, "we love working in Mica". Mica saves us time, allows us to navigate through multiple task simultaneously, it is very user friendly, and we love the color coordination in many fields. Mica can be very proud of their support team, every staff member we have worked with are the most supportive and pleasant business associates. Mica may be a smaller company but it is exactly why we sought them out; the size and organization structure within the company are some of the benefits that makes them so successful and accommodating to our practice. Our medical practice has been in business since 1994 and working with Mica has by far been the best experience for us regarding computer program and support.

Pros

My focus selecting a new program was the ease and efficiency of the program, but just as important the quality of the support team. Mica has not disappointed us, in fact we have enjoyed our ongoing experiences with Mica's responsive, knowledgeable and patient team. I do not hesitate to acknowledge that Mica is the best program and team I have worked with in my 25 year tenure with the practice. The software program for my Reception team and Account Revenue team is user friendly, has many options to navigate throughout the system and provides a wealth of information with just a few clicks. My entire staff finds the program easy to learn and is very efficient to use. Any questions we have are only a phone call away, calls are answered promptly and we are never left without a means to move forward with our task.

Cons

We have not experienced an issue with IMS/Mica that we could not resolve or find another way to work through our task.

Switched from

[Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)

Medical Manager was phasing out the program. Before IMS/Mica we attempted to engage with two other companies, both unsuccessful. I talked to Mica and hoped they would be a good fit and they were an excellent fit across the board.

Alternatives considered

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reasons for choosing IMS

Athena shut down our income flow for months, after that we were very cautious and skeptical. We had numerous conversations with IMS/Mica and what we learned made it unanimous among our management that Mica would provide us a good service and assist us in all set-up and never leave us without support and assistance no matter how long we are business associates.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

Jasmine L.

Investor Relations

Venture Capital & Private Equity

### "Growing Company with Growing Possibilities"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 7, 2019

They are constantly updating and improving. It's good right now, but we are always excited for the changes.

Pros

The improvements I envision to customize it to our investors' needs are recognized by IMS. Not all of my requests are fulfilled right away, but they always take note of our needs and let us know that they will work on it.

Cons

The fact that a lot of the features and custom messages i'm hoping to already have don't exist yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FR

FLORENTINA R.

Office manager

### "It is very easy to build templates and to customize the visit notes. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 7, 2017

It has helped us improve the work flow in the office and patient care.

Pros

I like the immunization feature. You can link the CPT code with the ICD-10 code and the lot number.

Cons

I do not like the fact that there is no space in the demographics where to put the Advance Health Care Directive Code (DNR).

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Karen S.

practice manager

Medical Practice

### "Our experience has been excellent from the original setup to current use."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 1, 2017

We now have the convenience of having all our records in one place, no more searching for charts, no more misplaced charts, everthing is at your finger tips. We have noticed that our documentation is better and more extensive, we are able to do better follow up on our patients that require periodic testing, scanning and lab work. The accounts receivable is much easier to follow up on and work. The scheduling function has decreased the number of scheduling errors, as we can now see everones schedule at the same time and you can see if the room you need is already booked, the functionality of the scheduling module is so much better than our previous system.

Pros

We like the fact that our record keeping and followup care for our patients is so much improved. With this system we can set reminders, when patients need followup scans or appt's. We can track referrals so much easier. Our documentaion is better. The system is easy to use, I have had several new employees over the last year that were able to work on the system from day one, it doesn't take long to show someone the basics of the system in regards to finding a patient, locating their chart, reviewing their chart and making visit notes in the chart.

Cons

It is difficult to think of something I like least. I guess the report function is sometimes difficult to use. There are so many reports that IMS is able to pull sometimes it is difficult to narrow it down to the particular report I want. General customer service is very quick to help me locate the one I need, so it is not really a problem, just something I wish I had more time to delve into.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KC

Karen C.

Instructor

### "Very good this software is very user friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

November 1, 2017

Pros

The fact that you have a few options to perform one task. Also, the software is not difficult to understand.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RG

Raymond G.

Clinic Director

### "Customer support was a driving force in adopting IMS. The MICA team is always helpful and friendly."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

October 27, 2017

Pros

Adaptability to practice needs. Regular attention to requests for additional features. Ease of use and ready availability of information.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Robert B.

Practice Manager

Medical Practice

### "We've used this software since 2010. Great product and MICA provides outstanding customer support."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 25, 2017

Pros

Fairly simple to use once it is set up for your practice. It took very little time for the staff to transition to using this software. MICA provides outstanding support and any issue is resolved quickly.

Cons

Overall we are very happy with IMS. The reason I gave it 4 stars for functionality is that the Point of Sale (POS) module is not great. We sell products in the office and the POS module isn't very retail oriented. Not a deal breaker by any means just wish it was a little better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/12549/MICA-MED/reviews/)

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