Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Paytronix is the leading provider of Loyalty Solutions for restaurants, convenience stores, and retailers who seek to develop lasting relationships with their guests. For over 20 years, Paytronix has grown its Guest Engagement Platform to seamlessly incorporate individual components of digital customer engagement into a single, robust platform. Today, over 1,800 brands rely on Paytronix to help them better engage their guests and create stronger brand preferences.
Provider
Paytronix Systems
Located In
United States
Foundation
2001
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Training
Webinars, Documentation, Videos, Live Online
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
For the convenience store and restaurant industries.
Content Source: Paytronix
Based on other buyer's searches, these are the products that could be a good fit for you.
A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
Paytronix Reviews
"Very useful."
Overall: Useful, dependable, and easy to use.
Pros: Paytronix is very simple and user-friendly. I like that it's easy to navigate for a tool that plays such a big role in my day at work. It's impossible to have a productive day at work without Paytronix
Cons: Paytronix does not have the ability to operate on multiple web pages at once. I handle multiple 3+ customers at once via Chat and if I was able to use Paytronix on multiple web pages, that would be a huge plus.
"A Great Loyalty Software!"
Overall: Paytronix is really easy to work with. They are the only vendor I know that hosts a yearly conference where one of the segments is asking its clients what could be better. And every year, they focus on some of those items and have that functionality ready to go by the following conference, if not sooner. They want to offer a valuable product, and their representatives care about the success of your loyalty program. Even though some of the functionality could be enhanced, I would highly recommend this vendor to everyone.
Pros: I work with a lot of vendors on a daily basis. Paytronix representatives are eager to help you accomplish your business goals through their platform, and offer data-supported recommendations that could help enhance the loyalty program. Their goal is to an all-in-one tool, and their platform offers a lot of different features. They support email marketing, they have a mobile app which can also do geofencing, and their loyalty features are expansive, which allows for complex, segmented loyalty campaigns.
Cons: The platform isn't the most user friendly, and some organization features could go a long way. We can't sort our emails into folders, so naming conventions are key to finding a particular send. Account filters, what you would use to segment a campaign, cannot be edited once they are saved, which causes a lot of duplication if segmenting changes before a campaign goes out. Like I said in the Pros section, their offerings are expansive. However, when a company offers so many products, it can be hard to prioritize the optimization of functionality for all of those items internally.
"Fair platform for loyalty and CRM"
Overall: Fairly good experience and happy about the customer services and support provided by the PX team.
Pros: Integration is fairly easy with the developer documentation and the support provided by them. PX monitoring system is impressive, you will get to know when something is off.
Cons: Customer unification and segmentation have some concerns. Better you get these clarified and understood if they are aligned with the business expectations.
"Robust Loyalty Program provider"
Overall: Paytronix can be a terrific business partner in launching, maintaining, upgrading, and enhancing your loyalty program. They will help you set up, execute and evaluate campaigns with a lot of knowledge and energy. We especially appreciate their partnership with businesses when developing new features. They will often ask users for advice and testing during the development phase as well as offer beta tests to make sure they are meeting their clients' needs.
Pros: Paytronix cares a lot about what their users think and are constantly working to improve their product to meet their customers' particular needs. We have seen several features developed as a result of direct user input, especially gathers from their annual users conference. They seem to be on the leading edge of predictive analytics and offer valuable insights into user habits. They also have very active Techinical Consultants who are invested in the success of your campaigns and business.
Cons: Paytronix is not the strongest player in the email/messaging part of a loyalty platform. Although they have a great staff to set up templates, the filtering and formatting process isn't as user-friendly as it could be. Their mobile application is also very structured with little room for customization, so you may want to consider third party app development. They are also not strong in text/SMS messaging.
"Paytronix Debrief "
Overall: It has been really good! Rarely run into issues and thankful that when there is one it seems to be recognized quickly and fixed promptly. Seems like you continue to ask for feedback and that is appreciated.
Pros: I like how all personal account information is in one spot. It doesn't require you to click through multiple pages when updating a guest on the info they have given us. It is very user friendly when reviewing transaction history.
Cons: I wish that there was an "undo" button. If you added on rewards with a 1 month expiration, but actually needed it for 1 week, then you have to go back and void the rewards and then re-add them. It can make the transaction history look back and confusing if the guest were to ever view it. Also, it would be nice if we could add tickets from past days on double points days and have a way to "click" to make sure double points aren't applied when adding the ticket manually.
