Customer Service Management


Who Uses This Software?

Public sector/local government utilities.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Cogsdale
  • www.cogsdale.com/
  • Founded 1997
  • Canada

About Customer Service Management

Cogsdale Customer Service Management systems enable our clients to integrate superior customer relationship management with their day-to-day business process requirements. Designed to accommodate the complex billing requirements of utilities and municipalities, Cogsdale CSM does what technology is supposed to do: streamline operations, reduce costs, and deliver the best quality service to customers. Cogsdale CSM extends and enhances the capabilities of MS Business Solutions Great Plains.


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Customer Service Management Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

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