# AdaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AdaCare the right Home Care solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125608/AdaCare/reviews --- AdaCare 4.7 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AdaCare Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews NN Nichole N AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The helpdesk is amazing as well...everytime we contact them for help with something...they resolve our issues & address any concerns we may have.“ January 21, 2026 NN Nichole N AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The only con I would say is that the software does not have an app for mobile EVV when caregivers are servicing clients...other than that I have nothing else“ January 21, 2026 BB Belinda B CEOHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Fast response from Support teams, step by step training for staff when needed, always able to add new features based on your needs as an agency, open to new suggestions as well.“ February 7, 2024 JB Jennifer B RN BSN AdministratorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Not compatible with state new requirements“ May 28, 2024 TR Tina R Care Support ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I love the ease and being able to see where my caregivers are. When I have a call off, I can see who is available without having to go through every schedule to see who is not scheduled.“ April 18, 2023 AB Alan B OwnerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Times out to soon, difficult to use some features, lack of flexibility in reports and features.“ September 17, 2020 SG Stephanie G Director, Client Services & HRHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I appreciate how user friendly this system is for scheduling, maintaining caregiver compliances, and for charting. “ May 8, 2023 SS SHARON S AGENCY RN Hospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Nothing specifically that I don't like about this software, any tips that I thought would help has been implemented into there system over the last 9 years of using it.“ September 18, 2020 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kimberly C. Administrator Hospital & Health Care Used the software for: 2+ years ### "Sunshine In Home Care" March 20, 2023 5.0 It’s been wonderful anytime I’m having a problem I reach out to support and they are always quick to respond and are always helpful no matter what the situation is. Pros All the features work great for us the best part is the capability of staff learning about clients on their phones. Cons Not being able to select more than one answer on the assessments. We have clients who may need more than one service at a time in the same category. Review Source Response from Neurosoftware March 21, 2023 Hi Kimberly, we are glad AdaCare is working well for you! We appreciate your feedback - many of the features and improvements in AdaCare come from customer feedback like yours. We can schedule a call to discuss your Assessments and see if there are ways to help. Thank you for your review of AdaCare! SS SHARON S. AGENCY RN Hospital & Health Care Used the software for: 2+ years ### "Your entire office staffing needs in one software" September 18, 2020 5.0 110% satisfied. WV is going to implement EVV for our state and I am not looking forward to switching company's if it doesn't match up for the new billing requirements. I have been able to get any reports going back to 2012 for my company and since our area was hit by a flood in 2016, I know that the more information that I put into this system is added protection for our agency ! Pros Easiest scheduling for staff and patient care needs and will give you list of available staff with the correct qualifications for that patient in their area. We are a small agency that did all of our scheduling by paper for our clients and staffing using a tickler file system. The reports that I can run from this for daily operations has surpassed anything that I would ever imagined. Adding more to the client plan of care and staff EVV has just made this more and more effective and at a cost that hasn't increased with all the added functions. We have used other operating systems but with changes has always increased the price so much that we constantly had to change systems and is time consuming and frustrating to office staff. I convince other agency's who has trouble with staffing to check Adacare out !!! Cons Nothing specifically that I don't like about this software, any tips that I thought would help has been implemented into there system over the last 9 years of using it. Reason for choosing AdaCare Scheduling needs that it gave you availability with the right patient in the right area, instead of calling staff members who wasn't qualified or already working . Review Source Response from Neurosoftware September 21, 2020 Thank you for the great review, Sharon! I'm glad we've been helpful to you all these years. Please let us know if there's anything we can do to help any time. AB Alan B. Owner Hospital & Health Care Used the software for: 1-2 years ### "Joyful" September 17, 2020 3.0 I am satisfied as it does what we need at a good price. Pros \[SENSITIVE CONTENT HIDDEN\] is fantastic. Billing and fees characteristics. Not to elaborate. Communicates well with QBO Cons Times out to soon, difficult to use some features, lack of flexibility in reports and features. For example multiple identities for patient versus client or payer issues, can't de clutter reports, etc. Review Source Response from Neurosoftware September 18, 2020 Thanks for your review, Alan. We understand about the session timeouts, but those are in place for HIPAA security. As for multiple identities, please contact us to discuss this and see if we have some suggestions. BB Belinda B. CEO Hospital & Health Care Used the software for: 1-2 years ### "Great Customer Services " February 7, 2024 5.0 Fast response from Support teams, step by step training for staff when needed, always able to add new features based on your needs as an agency, open to new suggestions as well. Pros Very Easy system to use, all in one platform for, onboarding employees, onboarding patients. Payroll and Billing is a one stop platform to run an agency of any size Cons None that I found an issues with at all. Reason for choosing AdaCare Affordable, great for start up, all in one solution easy to use Review Source Response from Neurosoftware February 8, 2024 Great that AdaCare is working so well for you! Thank you for the review! KF Kimberly F. Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent Software " July 28, 2020 5.0 Our company has been using Adacare on a day-to-day basis for almost four years. The software has become a primary tool in smoothly running a business. The Adacare team and \[SENSITIVE CONTENT HIDDEN\] in particular, have always provided us with fast, excellent care anytime we've needed assistance. Pros Adacare is very user-friendly and perfect for in-home care agencies who need great scheduling/payroll/hr software for a competitive price. This software allows us to easily update our clients' schedules and personal information in the office and on the go, making scheduling a breeze! Cons The only thing that could make Adacare better would be an app; this would allow caregivers to clock in and out of the shifts quicker and easier. Reason for choosing AdaCare At first, I chose Adacare for the price; Adacare's software was much more reasonably priced than other companies. Once we began using the software, we came to realize that we should have called Adacare much sooner. The primary reason I like using Adacare now is the ease of the appication; my mother (and the owner of the business) is not exactly 'tech-savvy', but she has been able to easily use and navigate her way through Adacare. Review Source Response from Neurosoftware August 5, 2020 Thanks for the wonderful review, Kimberly. I'm glad AdaCare has been so useful for you (and your mom)! WT Wanda T. OWNER Hospital & Health Care Used the software for: 2+ years ### "Adacare User" January 20, 2023 5.0 As a scheduling company for a home care company, we all felt that Adacare met all the needs we needed for Staff, aides and clients. Very easy to access on line Pros We had Adacare for several years and never thought of trying another software after we started it. Adacare was easy to use and if we did need support they were always available to help us. Cons A actual APP for Adacare would be great. Reason for choosing AdaCare We did a trial I believe it was and it worked for us! Review Source Response from Neurosoftware February 16, 2023 Hi, Wanda, thanks for the nice comments, and we are glad you have found AdaCare easy to use, and that you can get support when you need it! Thanks for your review. LP LeeAnne P. Owner Hospital & Health Care Used the software for: 2+ years ### "Client and Caregiver Oriented Software" December 29, 2023 5.0 Excellent! \[sensitive content hidden\] was excellent at customer service. He always took care of our needs. Pros Customer service oriented from start to finish and always took care of your requests 100% in a timely manner. Cons Taxes were not flexible in being added to billing services through the software. Review Source Response from Neurosoftware January 3, 2024 Thanks for the review LeeAnne! We are glad you found the team's service helpful! SG Stephanie G. Director, Client Services & HR Hospital & Health Care Used the software for: 2+ years ### "Adacare" May 8, 2023 5.0 From an HR prospective, this system makes it extremely easy for me to keep track of who is due for what. Pros I appreciate how user friendly this system is for scheduling, maintaining caregiver compliances, and for charting. I also really appreciate how helpful their support team are. Cons I can't think of anything that I don't like about AdaCare. Review Source Response from Neurosoftware May 10, 2023 Hi Stephanie, thank you for your review, and we are glad AdaCare is working so well for you! -- AdaCare Team KC Karen C. Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Adacare Review" January 16, 2024 5.0 Great experience. Customer service is amazing with fast responses and always helpful information. Pros The ease of use and the information that can be entered. Payroll is also essential and is an easily accessible tool to use. Cons Adacare is great, and I have no complaints. Review Source Response from Neurosoftware January 27, 2024 We are glad AdaCare is working so well for you - thanks for the great review! BT Bill T. Managing member Health, Wellness and Fitness Used the software for: 1-2 years ### "Adacare 101" March 30, 2023 5.0 The support staff has been very helpful, responding in a very timely manner to any questions, concerns or other issues that we face. Pros I like to flexibility and accuracy of the program, Also the ease of reviewing the schedule and making changes once familiar with the product. Cons It does take a considrable amount of practice and use to gain its benefits. Still learning some of its features that are very helpful. The training modules are very helpful. Review Source Response from Neurosoftware March 31, 2023 Hi Bill, thanks for your comments - we are glad to help! We appreciate your review! LN Lori N. Executive Director Hospital & Health Care Used the software for: 2+ years ### "We wouldn't want to do home care without AdaCare!" July 2, 2019 5.0 Pros This program meets so many of our needs and is still easy to use. Best of all it continues to evolve and get better. The support staff are very quick to respond to questions and they listen to how we are using the program and are proactive about making changes that improve the experience. But even if it stayed the same, we are very happy. It is well designed and affordable. Cons Nothing really. We have found some small issues that didn't quite match up with our Canadian payroll reporting requirement etc. but AdaCare was willing to assist with this and these issues were resolved. Review Source Response from Neurosoftware July 8, 2019 Thanks Lori, we appreciate your comments. I'm glad we could help! AD Andrea D. President & CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Ada Care has all the features for the lowest cost" September 17, 2020 5.0 Very easy to use. Help is always available even for “stupid questions.” Pros This software is very user friendly and has fields and pages for everything I need to run my private duty business. Customer support when needed is very good. Cons I’ve suggested space to upload photos of employees. This would be great. I also have suggested having space to upload employee compliance documents. (CPR card, etc). Review Source Response from Neurosoftware September 20, 2020 Thanks for the great review and feedback, Andrea! I know that document uploads are a feature that's on our development plan, and we'll have an announcement when it's available. JH Julie H. Office Manager Consumer Services Used the software for: 1-2 years ### "Homecare Scheduling Option" September 22, 2020 5.0 Overall AdaCare has been easy to use and understand. AdaCare provides good customer support when needed. Pros This product is easy to set up, customize and use. Customer service has been helpful when questions come up. Advance notice is given when system will be down for updating and the time is minimal. Cons It would be helpful to be able to see a full month of each client's or employee's schedule as the normal calendar. Review Source Response from Neurosoftware September 25, 2020 I'll pass your suggestions to our development team, Julie. We appreciate your comments! DA Dawn A. Director of Business Services Health, Wellness and Fitness Used the software for: 2+ years ### "Happy with Adacare" September 22, 2020 5.0 Since our start it has been great. I love that AdaCare is always evolving and that they take all of it's users requests into consideration as much as possible. Pros This software tracks everything we need and it's forever evolving. Cons I'd like different billing options and I'd like to be able to input pricing when I set a client up from the beginning and not have to go back in. Review Source Response from Neurosoftware September 24, 2020 Thank you for the nice review, Dawn. We appreciate your feedback! SB SHIRLEY B. OWNER/OPERATOR Hospital & Health Care Used the software for: 2+ years ### "HOME BASED HEALTH CARE PROVIDER" September 18, 2020 5.0 Pros IVE BEEN IN BUISNESS SINCE 2003, AND HAVE USED OTHE PROGRAMS THE EASY OF THIS PROGRAM AND CUSTOMER SUPPORT IS ABOVE THE BEST IVE USED Cons NOT SURE THERE ARE ANY CONS. IT MEETS ALL MY NEEDS AND MORE Reason for choosing AdaCare BECAUSE OF THE FACK THAT IT WAS ONLINE BASED AND INTRIGRATED WITH QUICK BOOKS Review Source Response from Neurosoftware September 21, 2020 Thank you for the kind review, Shirley. I'm glad AdaCare has worked so well for you! WP Wanda P. Administrator Hospital & Health Care Used the software for: 2+ years ### "Adacare-TechMedical Inc." September 17, 2020 5.0 Very satisified, Pros Product is very user friendly for administrative staff and the end users. Support alway calls back or emails in a timely manner. Cons Not being able to choose one to two offices for employees instead of having to place them in "any" Reason for choosing AdaCare User friendly Review Source Response from Neurosoftware September 20, 2020 Thanks for the nice review and feedback, Wanda. I'll forward your suggestion to the developer group and see if they can help. BS Becky S. HR Hospital & Health Care Used the software for: 2+ years ### "Great customer service" September 17, 2020 5.0 Great experience. I like that they are a small business like ours and have great customer service representatives. Pros AdaCare always is available to answer any questions or concerns and have been always so helpful. Cons Nothing I can think of! We have had Great service Review Source Response from Neurosoftware September 18, 2020 Hi, Becky, and thank you for the nice review. We appreciate your feedback! LK Lori K. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Adacare" September 29, 2020 5.0 Pros I find Adacare very helpful with documentation and use of the different colors to notify when a visit is complete and when there are 2 visits scheduled during the same time. Cons I don't have anything that I don't like with this software. Review Source Response from Neurosoftware September 30, 2020 We appreciate your thoughtful review, Lori, and thanks for your comments! LH Lisa H. Owner Hospital & Health Care Used the software for: 6-12 months ### "Customization for our franchise needs would be improvement" September 17, 2020 3.0 No is great with specific questions Learning how to use all aspects of system is time consuming for someone trying to run a business Pros We have to use this as our program for our franchise Cons Having to set every detail up in the system and being new and not knowing what exactly we needed to put in. Limited training on topics Would love Adacare expert to tweak our set up to make it more efficient for our needs and then we could do specific training Review Source Response from Neurosoftware September 20, 2020 Hi, Lisa, thanks for your feedback. Did you know we have free live web training and support? Please give us a call and we can schedule a session for you. Thanks! MH Megan H. Pharmacy Coordinator Hospital & Health Care Used the software for: 2+ years ### "Easy to Use" September 18, 2020 5.0 Pros The software is easy to use and I like that multiple people can update the scheduling calendar. Cons I dislike how quickly I am logged out even on a private computer. Review Source Response from Neurosoftware September 21, 2020 Thank you for the nice review, Megan. We appreciate your feedback! SB Sarah B. President, CEO Hospital & Health Care Used the software for: 6-12 months ### "An Essential Tool in our Business" July 6, 2020 5.0 Pros This product is very easy to use and keeps all pertinent information in one place - the cloud. It is excellent at organizing schedules, client information, employee information, care plans, and has easy to print reports providing all the information required. It has allowed us to be a paper free company. Cons I would love a 'Notes' input for Care Tasks so we can input pertinent information that is specific to that client. Review Source Response from Neurosoftware July 15, 2020 Hi, Sarah, thanks for the nice review! I'll make sure that we take a look at your suggestion to see if we can help. AB Alex B. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Adacare Review" September 22, 2020 5.0 Adacare is used for our home nurse scheduling to see home infusion patients. I like the product. I think it's easy to use. Easy to login, etc. Pros Easy visual calendar. I can see who the nurses are seeing and when. Cons Cumbersome to switch from this week to next week when we near a weekend. I'm having to look at this week and next week for scheduling purposes and it takes a little bit of time to load each time. Review Source Response from Neurosoftware September 24, 2020 Thanks for your review, Alex. We appreciate your feedback! EF Ebony F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "What a great software!" July 12, 2019 4.0 I really love Adacare. I went through several other costly programs that didn’t do half of what can be done with this software. I love it and will recommend it to any agency who asks about a good software. Pros Functionality Reports Ease of use Reliability Adjustability Cons Does not have a spot for Nursing to chart nurse notes Reason for choosing AdaCare Price was a main factor Review Source Response from Neurosoftware July 15, 2019 Thanks for your comments, Ebony. We appreciate your nice review! CB Cindy B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Affordable Option" September 22, 2020 4.0 Great Pros Easy to use, affordable and great support services Cons Some areas missing or longer then necessary Reason for choosing AdaCare Affordable Review Source Response from Neurosoftware September 24, 2020 Hi, Cindy, thank you for the nice comments. If you have suggestions for improvements, please let us know -- we appreciate feedback to help improve our software! SB Shari B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Good program. User friendly." September 22, 2020 4.0 Pros Software is easy to use and maneuver around in. Cons Customizing to certain clients to specific billing rates and getting it to implement has been challenging. Review Source Response from Neurosoftware September 24, 2020 Hi, Shari, thank you for your comments, we appreciate the feedback! Talk to a Capterra advisor for free and get results within 15 minutes.