# Page 2 | AdaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AdaCare the right Home Care solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125608/AdaCare/reviews --- AdaCare 4.7 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AdaCare ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NN Nichole N. Administrator Hospital & Health Care Used the software for: 2+ years ### "AMAZING SERVICE" January 21, 2026 5.0 My experience with AdaCare has been amazing for the past 10+ years & I would highly recommend this software system to anyone looing for a homecare software system for their business Pros I have been using Adacare for over 10 years now & I love everything the software system has to offer for my Personal Care Agency, from scheduling, Billing, & Reporting...it's my me & my staff work load easy when scheduling clients for my agency. The helpdesk is amazing as well...everytime we contact them for help with something...they resolve our issues & address any concerns we may have. I would highly recommend this software system to all homecare agencies. Cons The only con I would say is that the software does not have an app for mobile EVV when caregivers are servicing clients...other than that I have nothing else Review Source Response from Neurosoftware February 2, 2026 Thank you for your review! We are glad you love the software and the service. And an app for mobile is in the works! Stay tuned! AH Amy H. Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Support Team" January 22, 2025 5.0 Customer Support always available to answer any question I have, big or small. AdaCare is a great platform. Pros Friendly Support team, Quick to respond in helping with any question or need. Cons No cons, Highly satisfied with the Customer Support Team. Review Source Response from Neurosoftware January 24, 2025 Thanks Amy! Glad we are able to help you when you need it. JB Jennifer B. RN BSN Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Great Home Care Software! Very User friendly!" May 28, 2024 5.0 Excellent program! Very user friendly! can see all aides and clients in one screen Pros Very user friendly Can see all clients at once and move shifts around Employees ease of access and understanding Scheduling friendly Cons Not compatible with state new requirements Alternatives considered [Generations Homecare System](https://www.capterra.com/p/26508/Generations/) Reason for choosing AdaCare User friendly for scheduling; easy to use; can see all aides and clients in one screen Review Source CH Christian H. Owner Hospital & Health Care Used the software for: 2+ years ### "Very Positive" April 6, 2023 5.0 Positive. It helps me to manage daily. Pros I really appreciate the support. I use AdaCare daily. It is a must. Cons I do not have any challenges. Adacare helps me on a daily basis. Review Source Response from Neurosoftware April 10, 2023 Hi, Christian, thanks for the great comments! We are happy that AdaCare makes managing your company easier. We appreciate your review! TR Tina R. Care Support Manager Hospital & Health Care Used the software for: 6-12 months ### "Making my life easier" April 18, 2023 5.0 The support that I have received from Adacare is phenomenal. I get a call back within minutes and sometimes that is critical Pros I love the ease and being able to see where my caregivers are. When I have a call off, I can see who is available without having to go through every schedule to see who is not scheduled. Cons We are a care management firm and are trying to adapt to Adacare, I would like to see more options for my care managers Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing AdaCare I was familiar with this system and was very happy with it Review Source Response from Neurosoftware April 19, 2023 Hi Tina, thanks for you review! We are glad you find AdaCare easy to use and you're getting support quickly when you need it! Don't forget that training is included free with your subscription - just give us a call when you want to learn about other features that can help you! JB Jackie B. General Manager Hospital & Health Care Used the software for: 2+ years ### "They just keep getting better!" September 22, 2020 5.0 Pros AdaCare has been very easy to use - even for those who are not 'techno-savvy'! We began using AdaCare in December of 2017 and I have been very impressed by the changes and additions that have been made that make everything easier - from scheduling to billing. They have even had an open ear about modifications and suggestions that might improve the overall use of AdaCare. And the service is beyond compare - fast and easy! Cons The support pages that are accessible to office staff have not always kept up with the changes. Reason for choosing AdaCare We felt that AdaCare gave us everything that we, as a non-medical company needed to allow us ease of scheduling, have all information accessible to office staff and enable employees to have information and clock in/out structures that worked for our business. And it was not too complex - as we found others to be. Review Source Response from Neurosoftware September 24, 2020 Thank you for the nice comments, Jackie. We appreciate your feedback! TA Theresa A. Owner Hospital & Health Care Used the software for: 2+ years ### "Very satisfied customer " September 26, 2020 4.0 I have had a very good experience with Adacare. If I have any ?’s customer service has been great , but in 4 yes. I’ve only had to call 1-2 times. It’s very easy to navigate through. Pros It is very user friendly. Easy to navigate! Makes my job a lot easier scheduling. Cons I have not found any down falls to the program for me. It has provided everything I need. Reason for choosing AdaCare Very friendly, easy navigation, good customer service. Switched from [ContinuLink](https://www.capterra.com/p/124471/ContinuLink/) Igea was terrible navigating through, customer support was not helpful at all, trying on the program was mediocre at best, plus it was very expensive. Review Source Response from Neurosoftware September 29, 2020 Thank you for the nice review, Theresa We appreciate your comments! JRM Jose Ramon M. Finance Manager Hospital & Health Care Used the software for: 2+ years ### "Print Payroll Hours Report complain" September 18, 2020 3.0 Pros The functionality and the ease of use are the best things. Cons We use a lot the Staff>>Print>>Print Staff Payroll Hours Report to download it in Excel, as we have to annalyse that data in a very complex manner for our payroll, we have very different services and therefore the staff get paid in a very different manner. I explained to the support service team my issue, and I was not given a solution at all, but I was given certain times where it was more likely to get the report dowloaded without getting the "505 error time something". It would be very kind of you if you try and solve this situation as in the past we were able to dowload the data with no problems, we normally run the data from 21st of each month up to the 20th of the following month, and for all active employees (including pending visits). Many thanks in advance. Review Source Response from Neurosoftware September 21, 2020 Hi, Jose, and thanks for your feedback. I'll forward your comments to our development team to see if they have any suggestions that will help. MD Maria D. Administrator Hospital & Health Care Used the software for: 2+ years ### "Great platform to use! " July 12, 2023 5.0 Pros We are a small business and AdaCare is a great platform for us. All the features we need at a feasbile cost. Great customer support as well. Cons We have not had come across any cons. We have been happy with the platform. Review Source Response from Neurosoftware July 18, 2023 Thank you for the review Maria! We are happy that AdaCare is a great fit on features and price for you! KM Kimberly M. Manager/Owner Hospital & Health Care Used the software for: 6-12 months ### "All American Home Care, LLC's Review of AdaCare" September 29, 2020 5.0 Overall, AdaCare has been an asset to helping our business run smoothly every day. Everyone is able to view their schedules online at no strain or expense to them. They all know exactly where they need to be and there is no questions or concerns regarding their schedules. Pros This software makes scheduling simple and accurate. Our staff has no problem using this software at all. The reminder alerts the night before are fantastic! Cons Everything has been great so far! Our staff enjoys having access to their schedule on their mobile devices or computer at home. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AdaCare The price was affordable. Clear Care's price was not acceptable. Our business did not also want to get charged extra for having a certain amount of clients. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) eRSP was harder to grasp. Too many steps to get something done. Review Source Response from Neurosoftware September 30, 2020 Hi, Kimberly, thanks for the nice comments. We appreciate your review! KD Kristi D. Controller Hospital & Health Care Used the software for: 2+ years ### "Great Solution for Home Health " January 20, 2022 5.0 AdaCare is a low to moderately priced solution that allowed us to meet most, if not all, of our business goals within our budget. They were very responsive from a customer service standpoint and receptive to our suggestions for enhancement. Pros AdaCare is easy to use and helped manage our scheduling, billing, payroll and financial modeling. Cons I would have enjoyed a bit more robust audit trail feature Review Source Response from Neurosoftware February 16, 2023 Hi, Kristi, thanks for the nice comments, and we are glad you have found AdaCare easy to use. Thank you for the review! JW Jacquelyn W. Field RN Hospital & Health Care Used the software for: 2+ years ### "Field Nurse who uses ADAcare multiple times a day" September 17, 2020 5.0 Pros Simple and very useful. Multiple types of views. Cons I do not like having to go to different tabs to do different things on the same patient....such as, I cannot change a future visit time in the visit history section... which is where I often look to tell a patient when their next visit is scheduled. I wish mobile view had at least the visit type listed! If I get a patient added during my shift, I sometimes don't have time to log-in to a laptop to access desktop version of ADAcare to look up the reason for the visit. I therefore occasionally have to ask the patient what the reason for the visit is. Review Source Response from Neurosoftware October 7, 2020 Hi, Jacquelyn, thank you for your review! If you have a few minutes, please send us screen shots of your suggestions. Our development team is always looking for real-world advice to improve AdaCare. DD Doretha D. Agency Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "KDs Prefere HCA over all experience " July 24, 2023 5.0 One of the best business decision I ever made Pros It keep everyone under 1 roof and it reminds you of everything . Cons It keep records of anything that's about to expire. Review Source Response from Neurosoftware July 27, 2023 Thank you! It's great that AdaCare is helping you so much with your business! JG Jane G. Care Manager Hospital & Health Care Used the software for: 2+ years ### "Training & Cost=A+" May 7, 2019 5.0 Pros Our agency has been with AdaCare scheduling for 4 years and we have been very pleased. Their customer service/training has been exceptional (A++). Not only have they implemented suggestions to improve the system’s ease of use but have always answered all our questions no matter how simple they may be. Their upgrades to the system is not once a year but many times throughout the year. Because we are a small agency, AdaCare’s cost fits our monthly budget. AdaCare’s cost and their exceptional customer service makes them a high-value scheduling system for us and one we would highly recommend. Cons Improvements have been made but more options for the reports would be helpful. Review Source Response from Neurosoftware July 2, 2019 Thank you for the kind words, Jane. I'm glad we could help! JM Jerome M. CEO/Owner Hospital & Health Care Used the software for: 2+ years ### "NH Review" September 17, 2020 5.0 I recommend to anyone who needs a scheduling software to take the time and look into AdaCare. Don't let the price fool you. Pros This is a user friendly scheduling software, with very competitive priceing. Plenty of reports to help you manage your staff. Cons We have tried many of different EMR systems for our agency some have this some have that they all claim that they have all the bells and whistles until you start to have issues. AdaCare is simple to use and I have never heard a team member to complain about the software. Of coarse we hope to see EVV in the near future and maybe some nursing forms added. Reason for choosing AdaCare Fast and easy set-up Review Source Response from Neurosoftware September 18, 2020 We appreciate your kind review, Jerome. Also, we expect to support Medicaid EVV in your state very soon. I'll be in touch shortly. BS Brittany S. Home caregiving service Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great system. It's confusing sometimes but customer support is amazing." March 27, 2023 4.0 We've had many problems since we started our company. And these guys are always there to help you out and get things running right. That is worth it. Pros The fact all of my info is right there on mt clients and I can get to it and change it as needed easily. And it tells you if the is a problem. Cons Sometimes the GPS doesn't line up right for my clients that live in the sticks. And sometimes it can be unforgiving if you hit the wrong button. However they're customer service is awesome. Always ready to help. Review Source Response from Neurosoftware March 31, 2023 Thanks for the nice review Brittany! Starting a new business can be tough, and we are glad that AdaCare is helping you and we can support you when you need it! We can help you compensate for weak GPS/cellular service, or to switch to Telephony for certain areas - give us a call for info! CC Carole C. CEO Individual & Family Services Used the software for: 6-12 months ### "Legacy Senior Care Appreciates Adacare" September 23, 2020 5.0 It has been a great experience. It has saved me a lot of time therefore, money. I also like that our employees can track mileage, see their schedule and make visit notes. The visit note option has helped make invoicing insurance companies much easier@ Pros This software has made my billing and payroll process easy and breezy. Using Adacare has saved me a lot of time. It was easy to implement and easy to learn. The customer service is great. You can always reach someone and they are willing to walk you through what you need. \[SENSITIVE CONTENT HIDDEN\] did a great job training me. He is a patient and very thorough with his training. Cons I wish the clock in/out system via my.adacare.com was a little more streamlined. Is it possible to have less steps? It has taken our employees that are over 50 a little longer for them to get the hang of it. Can Adacare become an App? Reason for choosing AdaCare It seemed to fit all of our needs. Review Source Response from Neurosoftware September 25, 2020 Thanks, Carole, I'm glad AdaCare is working well for you! And I'll pass your suggestions on to our developer group. TR Tawny R. Clinical Supervisor Hospital & Health Care Used the software for: 1-2 years ### "AdaCare makes my job possible!" September 16, 2021 5.0 Excellent! Pros AdaCare set up process was very manageable. AdaCare was designed with the end user in mind. AdaCare support is always available and both knowledgeable and able to teach. AdaCare allows me to run our small home care agency Cons I have no CONS to report AdaCare support always has a way to provide what I need when I ask. Reason for choosing AdaCare Functionality and Value Review Source Response from Neurosoftware February 16, 2023 Hi, Tawny, thanks for the nice comments, and we are glad AdaCare is working well for you, and that we can be of assistance when you need support! We appreciate your review! SK Sherry K. Client Relations Manager Hospital & Health Care Used the software for: 6-12 months ### "Happy with Adacare" September 17, 2020 5.0 Overall I would recommend Adacare for your companies scheduling, billing and payroll needs. Pros Adacare provides a small company like ours with an affordable, easy to use option for scheduling and communicating schedules with clients and employees. The customer support is top notch! They are extremely knowledgeable and open to suggestions on how to make the program even better. Cons The email function of the software is not user friendly and has few options for usage. Alternatives considered [Carecenta](https://www.capterra.com/p/140368/Carecenta/)[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[eRSP](https://www.capterra.com/p/129443/eRSP/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AdaCare As a small company who had never used a product like this before, so we were looking for a reasonable priced option which would allow us to expand as our company would grow. Review Source Response from Neurosoftware September 20, 2020 Hi, Sherry, thank you for the comments! And give us a call sometime to talk about email - there may be easier options we can find for you. LM Lauren M. Scheduling Manager Hospital & Health Care Used the software for: 2+ years ### "Adacare review" September 17, 2020 4.0 So far it works for what Our company needs it for. Ada care has been all I known when working with a scheduling software. So over all I would say its good. Pros Ada care allows to View calandander in 2 different views, Highlights conflicting errors. Cons would like to have option to view or have a list of which staff lives closest to certain clients selected. this would be nice to have. Review Source Response from Neurosoftware September 18, 2020 Hi, Lauren, thank you for your comments. For closest caregivers, have you tried using AdaCare's Scheduling Zones? If you do, the list of recommended caregivers will always be ones closest to the client's home. Contact us any time if you need help with this feature, or see our tutorial, https://my.adacare.com/Support/Learn/AboutSchedulingZones.aspx. DM Dorothy M. Administrator Hospital & Health Care Used the software for: 2+ years ### "AdaCare Review" September 22, 2020 5.0 My overall experience with AdaCare over the 5 years I have used it has been great. It's inexpensive and easy to use, has been a lifesaver from all the other websites that has to be used. Pros Easy to get schedule done for my staff, do notes for the clients, and plan of care for clients. Overall, I really enjoy using it on a daily basis. Cons There are nothing I can think of that could use improvement. Reason for choosing AdaCare Our company has been in business for about 7 years. We have used it since the first open day. Review Source Response from Neurosoftware September 25, 2020 Hi, Dorothy, and thank you for the nice review. We appreciate having you as a customer! EB EMILY B. Director Hospital & Health Care Used the software for: 2+ years ### "Excellant" September 17, 2020 5.0 Excellent Pros User friendly, the ease of teaching new employees how to user software system. Cons I really don't have any cons, I've been using Ada Care for 5 years now. Switched from [Generations Homecare System](https://www.capterra.com/p/26508/Generations/) Ada Care is user friendly and easy to teach new office employees how to use. Review Source Response from Neurosoftware September 20, 2020 Thanks for your review, Emily. We really appreciate your comments! JF Julie F. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Review" September 22, 2020 4.0 We rely on Adacare to keep us organized with clients and staff. Pros I like that it has the capability to have a large amount of clients for scheduling. Cons My staff that use the telephony feature tell me that it is hard to use and it seems like they message me often saying they couldnt clock in or out at the correct time. Review Source Response from Neurosoftware September 24, 2020 Thanks for the feedback, Julie. Have you tried using GPS for clocking in & out? Most states are moving toward GPS and a lot of people find it easier to use, too. Please give us a call any time if you have questions or need help getting started. AM Alyssa M. On-Call Assistant Hospital & Health Care Used the software for: 2+ years ### "Simple & Easy" September 17, 2020 4.0 Pros The software is simple and easy to navigate through. I like being able to look up any schedule and with a simple click you can make changes in a schedule. Cons There do not seem to be many features and the system will sometimes make changes by accident when using mobile devise. Review Source Response from Neurosoftware September 18, 2020 Hi, Alyssa, thank you for the kind words. If you need features added to AdaCare, please email us at support@AdaCare.com. Our developers love to know what helps our customers the most. KW Kippi W. Administrator Hospital & Health Care Used the software for: 2+ years ### "Perfect for a small to mid-sized home care agency" September 17, 2020 5.0 AdaCare has the best customer support team. They are always available, friendly, and helpful. Pros The monthly price for AdaCare can’t be beat! It’s customizable, intuitive, and has all the features our small home care agency needs. Cons Integration with desk top accounting software Review Source Response from Neurosoftware September 18, 2020 Hi, Kippi, thanks for the nice review! We really appreciate your comments. Also, did you know AdaCare integrates with QuickBooks Pro and Online? Talk to a Capterra advisor for free and get results within 15 minutes.