# PM3 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PM3 the right Project Management solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/125609/PM3/reviews

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PM3

4.5 (73)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of PM3

Ease of use

4.5

Customer Service

4.9

## Pros and Cons in Reviews

AA

Abu A

Head of Programme Management Hospital & Health Care, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“Wide range of reporting features and styles- Creating portfolios is straight forward- Integrated action log (pulls in actions from benefits & risks logs)- Easy to access due to being based in the cloud - Simple license management“

September 12, 2023

LF

Lisa F

Project ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“Programme Management, milestones cannot be added to a plan unless a project is created and how linked dependencies cannot be moved as a series and each date needs to be amended individually.“

January 23, 2023

Richard H

Head of Planning & OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years.

“PM3 provides us with the 'single version of the truth' in terms of the development and delivery of our operational plan and progress towards achieving our strategic objectives.“

June 9, 2022

XL

Xiaoyun L

Project management traineeManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months.

“The updating of newly input information normally takes time to refresh and sometime we see confusing information due to lagging of the updating.“

April 14, 2021

PM

Paul M

Business Systems Support OfficerOil & Energy, 201 - 500 employeesUsed the software for: Less than 6 months.

“From an administration POV the system works great, we can manage who has access to what live partitions and monitor their training before granting access.“

March 13, 2023

mp

mazal p

Process OfficerGovernment Relations, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“Some of the functionality of it isn't very straightforward or easy“

March 21, 2023

Richard H

Head of Planning & OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years.

“We look forward to further developing our use of PM3 as the CCG transitions into the North East and North Cumbria Integrated Care System and hope to be able to use the work we have already done as an exemplar to colleagues from other CCGs/ICSs.“

June 9, 2022

CZ

Cristina Z

it specialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 6-12 months.

“I didn't find any feature that I didn't like or had a problem with.“

February 27, 2023

## Showing most helpful reviews

Showing 1-25 of 73 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Richard H.  
Head of Planning & Operations  
Hospital & Health Care  
Used the software for: 1-2 years

### "PM3 in NHS Northumberland"

June 9, 2022

5.0

PM3 has enabled us to move away from our previous PMO processes which were spreadsheet (MS Excel) based and cumbersome. PM3 provides us with the 'single version of the truth' in terms of the development and delivery of our operational plan and progress towards achieving our strategic objectives. PM3 is now the 'golden thread' which runs through all of our operational delivery of projects, change, and major transformation and the flexibility of reporting means that we can generate numerous reports and monitoring documents for operational and strategic delivery groups and corporate decision-making committees with ease and the touch of a button. The overall experience with PM3 has been excellent and we have quickly built excellent relationships with the team at Bestoutcome who have been very supportive and responsive to our needs. We look forward to further developing our use of PM3 as the CCG transitions into the North East and North Cumbria Integrated Care System and hope to be able to use the work we have already done as an exemplar to colleagues from other CCGs/ICSs.

Pros

Simplicity, ease of use, interface, flexibility of reporting, innovative approach to management of multiple portfolios. Scalability and the ability to turn on/off various modules to suit the maturity and development of our PMO.

Cons

There are no features, of those we currently utilise, that we are unhappy with and we have ample opportunity to discuss developments and improvements with colleagues at PM3.

Review Source

LF

Lisa F.  
Project Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Best Outcome- Forward thinking supplier with ease to adapt to changing needs"

January 23, 2023

5.0

My overall experience has been positive, our customer support \[sensitive content hidden\] has always been extremely helpful and worked in conjunction with us in terms of developments. He is friendly and approachable and goes the extra miles to ensure customer satisfaction. We have made huge development in the system and continue to develop and roll out to the trust and it is a pleasure to work alongside a supplier that is prepared to listen to suggestions.

Pros

The software is easy to use and provides an environment in which projects can be managed successfully. It is self explanatory in terms of use and provides accurate reporting in various reports . I use this software daily in terms of the project plan and actions and i like how it allows for everything to be recorded in one place.

Cons

Programme Management, milestones cannot be added to a plan unless a project is created and how linked dependencies cannot be moved as a series and each date needs to be amended individually. More work is required on the programme aspect of PM3

Review Source

WP

Wathsala P.  
Global PMO Manager  
Retail  
Used the software for: 2+ years

### "A simple tool when setting up a new PMO"

January 20, 2023

3.0

It has give the leadership team to have a visibility of overall portfolio progress

Pros

Ease of portfolio management and easy to create custom reports with Datamart on PowerBi

Cons

Project management functionalities are not that great compare to other project management tool in the market

Reason for choosing PM3

we were setting up the PMO 4 years ago, for the PMO at it initiation this is the best tool to support it, as the tool is simple to configure and cost is not very high compare to other tools

Review Source

AS

Andrew S.  
Head of PMO  
Hospital & Health Care  
Used the software for: 6-12 months

### "PM3 in a healthcare setting"

April 21, 2022

4.0

I would highly recommend PM3 for any organisation serious about having a single oversight of all their change work and for those who want to manage delivery in a consistent way. Implementation was painless and relatively simple with good support from the supplier who continue to provide first-class ongoing support and engagement.

Pros

Easy to use, quick to implement and more used than competitor software previously deployed in the organisation. Customer support is first class and BestOutcome work hard at customer relations and ongoing product development

Cons

Gateway management is a bit "clunky" but is on the development roadmap for improvement in 2022. The ability to develop customised reports within the software would be a great asset. Portfolio dashboards for executive use on an app version would really engage executives in the system and its capabilities

Review Source

IM

Iain M.  
ex Deputy Director,Programme Management Office  
Hospital & Health Care  
Used the software for: 6-12 months

### "Procurement, implementation and deployment of PM3 in an NHS environment."

June 28, 2022

5.0

Great overall first-hand personable support from the whole PM3 team including at \[SENSITIVE CONTENT\]. Responsive and understanding in procurement negotiations. Vastly experienced practitioners on hand to support the implementation of the tool. Flexibility shown with short notice changes in training requirements during deployment. Data is entered into PM3 once where oversight can then be sought through a suite of over 100 ready to use configurable reports, saving time at all levels from project teams to the PMO to Director level committees and boards. Project documentation can be uploaded onto the tool, again helping to ensure golden source data and information. Can be used for Agile projects along with the more traditional waterfall projects. The PM3 mobile app helps with being able to access information while on the move. For NHS users: The partitioning function allow for multiple organisations such as Integrated Care providers (ICP) and Integrated Care Systems to capture appropriate related programmes and projects therefore avoiding duplication of effort and misreporting. The Cost Improvement Plan (CIP) functionality allows for the planning, capturing, measuring and monitoring of CIP projects and schemes with a suite of reports built specifically for the NHS and financial savings programme.

Pros

The easy-to-use, intuitive and ISO27001 certified (information security) PM3 tool plays an important part in the planning, governance and reporting of portfolios, business change programmes, programmes and projects. The tool provides a valuable golden single source, providing consistency and visibility across the organisation at all levels. It’s obvious that this award-winning tool has been developed by practitioners for practitioners and that the provider understands what success looks like for the client.

Cons

Not all parts of the PM3 tool can be configured to local requirements but the benefits of a genuine long-term lasting partnership with the client and access to forums such as the Power User Group means that appropriate changes can be considered for future releases.

Review Source

Andy S.  
PMO Manager  
Management Consulting  
Used the software for: 2+ years

### "Flexible, versatile solution to managing portfolios, programmes & projects"

December 1, 2018

5.0

Helping us to standardise our project practices, particularly the reporting process.

Pros

I liked the flexible structure of portfolio, programme and project which was easy to set up and adapt to our various departmental approaches. Lots of reporting options offered as standard, and easy to tweak these to suit our needs. All our portfolio of projects are now in one place where all the PMs can access them – it’s also an advantage that you can access them from anywhere rather than needing to be in the office. Helping us to standardise our project practices and particularly the reporting process. Support and training from Bestoutcome is excellent.

Cons

Because the range of functions and options is huge, it's sometimes easy to forget where the option you need is... however, I'd sooner have the options than a simpler product without them

Review Source

Mark L.  
PMO Portfolio Manager  
Higher Education  
Used the software for: 1-2 years

### "PM3"

August 21, 2018

4.0

PM3 is in use at TCD to manage major capital projects and provide governance, reporting and query facilties for this portfolio. Our experience with the software and its support has been positive and we would definitely recommend it as a cost-effective option for any organisation seeking to manage project portfolios in a consistent and auditable manner.

Pros

Very intuitive and well-designed, it contains all of the features you'd expect from a PPM tool, with greater flexibility in reporting and dashboards.

Cons

While the interface has improved in the latest version, it still needs some upgrading to keep it in line with competitors. Not as much of an issue once you've become familiar with the product.

Review Source

Nick N.  
Data Centre Migration Project Manager  
Research  
Used the software for: 1-2 years

### "PM3"

January 7, 2019

4.0

PM3 enabled us to get a large programme under control and focus on key milestone delivery resulting in a succesful conclusion to a major strategic project

Pros

The ability to roll up projects into programmes and ultimately BCP's allow levels of detail to remain appropriate to those manage the activities but also allows high level reporting to Board level to be easily achieved. Customer service from the helpdesk is also a major plus with instant responses and high quality advice. The product also continues to evolve and develop to meet customer needs

Cons

The occasional record locking is a bit disruptive but it is only occasional

Review Source

Sheena R.  
Portfolio Manager  
Hospitality  
Used the software for: 2+ years

### "Simple & Effective"

November 14, 2018

4.0

I have used PM3 in 2 dfferent companies, it is not too complicated so the Project Managers can use it without issue and the information that is available is invaluble.

Pros

This software is simple to use and at the same time creates a live picture of the status of projects. The simplicity means that the uptake on it's use is high.

Cons

Copying and pasting into the tool can cause problems with formatting

Review Source

Chris M.  
Programme Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Practical and focused Programme Management toolset"

December 29, 2020

5.0

Fast to implement and east to use, but with a wide range of tools.

Pros

Having implemented and used both Clarity and HP PPM, I found both PM3's focus on the fundamentals and it's ease of use to be a real bonus. The milestone plan view is particularly useful for sharing understanding and driving progress on multi-disciplinary programmes. This also maintains focus on programme outcomes, as opposed to activity for it's own sake. The quick set up and hosted model is great for getting mobilised fast, so you can get on with delivery.

Cons

On complex programmes with large numbers of resources and hundreds or thousands of task, you may still want Microsoft Project or similar, but I don't think PM3 aims to compete in that space

Review Source

FN

Felipe N.  
Analista IT  
Information Technology and Services  
Used the software for: 1-2 years

### "PM3 lo que buscabas"

May 6, 2023

5.0

Pros

El aplicativo tiene una interfaz intuitiva y fácil de utilizar.

Cons

Dependiendo el equipo puede tornarse lento si no cumple con los requisitos mínimos.

Review Source

AP

Aaron P.  
Head of Project Portfolio Management  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "PM3 - a year on"

July 14, 2020

4.0

We are running our entire project portfolio out of the tool in a hybrid model. Large programmes are run directly in the tool. With small projects run in the business we just upload the business case and monthly progress data. This avoids us training people who will only ever run a single project in their careers. A bit more development on the resourcing module, and the ability for users to create new reports and this tool would be a world beater. Has immense functionality for the price.

Pros

Very good value for money. Easy to install and get started with. Core elements are configurable so we have been able to easily customise elements to our organisation. Updates and improvements are quite frequent so the product is always improving. Customer service is good. Engaged account management and the support team are quick to respond.

Cons

No ability to create new reports ourselves, which means we have to pay to have new ones created. Resource management tool is quite news and still evolving. It gets a bit slow when you add in lots of different resource types.

Reason for choosing PM3

Price Ease of use Speed of implementation

Review Source

Response from Bestoutcome

July 15, 2020

Thanks Aaron for your review. In July 2020 we will be updating the resourcing module which we think will meet your requirements. In terms of building your own reports, we have a PM3 BI license which allows you to build your own reports in a range of BI tools.

LH

Les H.  
Digital Project Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Digital Projects in the NHS"

April 27, 2021

4.0

Good experience of PM3, we have moved from Excel and Word to use PM3 to produce all project information. The monthly highlights are now standardised making it easier for the reviewers.

Pros

Easy to train staff to use the system. Risks and Issues strong, alerts to highlight any dates due. Ability to hold all data in one system not having to use Excel and Word. The supplier has good knowledge of the NHS and they understand our requirements

Cons

Nothing, there is a Road Map of Development and each release brings new features/improvements

Reason for choosing PM3

Overall look and feel of the product, good value for money

Review Source

RA

Richard A.  
Head of Digital Delivery  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good All Rounder - Helps with Standardisation & Portfolio Control"

June 14, 2022

4.0

We were looking for a solution that would bring all projects and programmes together, to enable better control, reporting and visibility of the whole portfolio of work we have. PM3 ticks this box and with future enhancements to the reporting side, this tool will become very powerful in our organisation.

Pros

Easy to access Pulls everything together in one place Multiple reporting options Supports collaboration The support is very good and responsive to support issues. The vendor is keen to work with its clients to improve its product and has a roadmap in response to that with regular releases of new features. What it lacks at the moment in functionality and usability is being delivered as part of their roadmap.

Cons

Some usability could be improved such as the Gantt Chart, the flexibility of moving columns around and the dashboard, although overall the functionality is good and these are relatively minor issues.

Review Source

XL

Xiaoyun L.  
Project management trainee  
Management Consulting  
Used the software for: Less than 6 months

### "Great Project management tool, user friendly and has powerful features."

April 14, 2021

5.0

Overall a very good experience using PM3. I would highly recommended it as an organisational PM platform.

Pros

Although I have only used PM3 for a short period, it has been the most powerful PM tool I ever used. The software includes all the essential features required for project/program/portfolio management, with a comprehensive design logic from the perspective of project managers. I am impressed about the automatic report generation, which saves me tons of efforts during project implementation. Besides the powerful automation function, the abundant types of reports really help since I could always find an optimal report for the required situation.

Cons

The only thing that I would recommend the company to improve is the responding speed. We are a small company based in Australia. As much as I like this software, the lagging time from server has been a problem on our side. The updating of newly input information normally takes time to refresh and sometime we see confusing information due to lagging of the updating.

Review Source

NP

Nipa P.  
Senior Project Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "PM3 - PMO"

November 30, 2018

5.0

PM3 is a very good tool which fits into my role as a project manager. We have had excellent support from Jack Watson, also quick to email back solutions, and always helpful. I would recommend PM3 to all trust.

Pros

PM3 dashboard easy to read, moving from one module to another easy to understand. I did not have to wait to for information to be saved Easy to delete and amend plans Inputting of finance data very easy Highlight reports easy to read, can also convert into excel format.

Cons

Changing and formatting reports very difficult I couldnt change columns and rows

Review Source

VS

Vikki S.  
Senior Project Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Excellent Customer Service and Value for Money"

July 23, 2020

4.0

The implementation of PM3 has helped improve project management processes and governance across the organisation, it's also considerably reduced the time taken to produce reports which is a great benefit for a small team. What stood out when we were selecting the tool is the excellent customer service provided by the PM3 team and this remained consistent throughout customisation and implementation through to ongoing support. The team have always been very open to any feedback we have and continually look at how the system can be improved which is demonstrated through regular system updates.

Pros

PM3 offers a wide range of functionality as well as excellent account management support from the PM3 team at a very low cost. The tool can be adapted to use across varying levels of complexity which is very helpful when applying to a diverse project portfolio.

Cons

More bespoke reporting options would be helpful as would improved functionality of the resource module. However, this is offset by the value for money PM3 provides across a wide range of functions.

Review Source

ET

Emily T.  
Assistant Contract Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "PM3 for Project Management"

August 3, 2018

5.0

Prior to PM3, we were using excel spreadsheets, which were taking a long time to complete and didn't transparently demonstrate progress against milestones. It was difficult to understand project progress against programme outcomes as each were reported slightly differently. PM3 has standardised reporting and enabled our performance and delivery to be easily and clearly reported and monitored.

Pros

The PM3 software enables effective and efficient project management, the tools are easy to use and can be accessed in the office or when mobile. Once you've entered your project details and timescales, PM3 keeps you on track, there's enough flexibility in the system to allow you to work how you like but also to keep the project management principles at the core. Its transparent and clearly demonstrates progress against timescales, risks and issues. There's also a number of features which are incredibly useful, such as the decision making log.

Cons

No real points for improvement, the system is intuitive and captures project information.

Review Source

RO

Rita O.  
Head of PMO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent tool, easy to use."

November 6, 2018

5.0

I have been using this software for two years and have really noticed the difference in terms of delivery of our Programmes. The ease of use means the PMO are more productive around reporting period. With a vast range of reports available we are able to report to all stakeholders with ease. The customer service is excellent with Bestoutcome. I would highly recommend this tool to anyone wanting to improve how they manage their Programme/Projects.

Pros

Ease of use Team have become more productive Ease of reporting Visibility of Programme bottleneck Time saving Great customer service

Cons

I have been using the tool for two years and have not experienced any problems with it.

Review Source

KT

Karen T.  
Data & Analytics Manager  
Government Administration  
Used the software for: 6-12 months

### "PM3 review"

April 19, 2023

4.0

By implementing PM3, the immediate benefits realised were standardising the data, gaining the visibility of all projects, and allowing pipeline building and planning.

Pros

Cloud solutions made it easy for the users. PM3 being on the G-Cloud framework made it easy in the procurement process. Account manager was helpful and knowledgeable.

Cons

No easy way to update multiple projects at once.

Reason for choosing PM3

Best value for money

Review Source

DP

Darren P.  
Delivery Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use"

August 22, 2018

4.0

Good product with support and training, Ongoing support is good and all staff can access this plus the help guides.

Pros

clean and simple to use, the ability to store all project documents allows staff to remote work as its web based.

Cons

only minor point when trying to update past financial information was a little awkward

Review Source

David N.  
Scrum Master  
Market Research  
Used the software for: I used a free trial

### "PM3a usable PMO tool"

November 30, 2018

5.0

Understanding the health of a project objectively at any point in time

Pros

IT projects can be very opaque, and that lack of transparency hides a myriad of issues. Too many PMOs and their tools are a heavy overhead to project managers and deliver little of value to the developers just financial summaries to higher levels of management, and a high level view of the health of the project. PM3 is simple to use, and understand, comprehensive, relevant and actionable

Cons

Not very much, it can be adapted to be usable in most contexts so although not explicitly an agile tool, if one understands that even agile projects do have significant milestones it is readily adapted

Review Source

RG

Russell G.  
EPMO Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "PM3 Review"

October 30, 2019

4.0

Very good, provides a single source of the truth with a particularly useful means of reporting

Pros

It is a very good portfolio management tool, providing a top down portfolio view ideal for an Enterprise PMO. It is a very good, all round project management tool for PMs to manage projects on a day to day basis

Cons

The strict Business Change Programme (BCP) > Programme > Project structure does not quite suit all scenarios in my organisation, but it has been worked around

Reason for choosing PM3

Provided the best overall level of functionality for project use AND EPMO use

Review Source

CT

Chris T.  
Senior Project Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Excellent value for money"

June 8, 2020

5.0

The product has enabled us to bring consistency to our processes, improve governance and save effort on things like reporting. The support from Best Outcome, both during set up/take on and afterwards has been excellent too

Pros

The product provides an awful lot of functionality for a very reasonable license fee, having looked at many significantly more expensive products over the years, we're very happy with the slightly reduced feature set vs the very substantial savings

Cons

Some features are a little bit rudimentary

Review Source

PM

Paul M.  
Business Systems Support Officer  
Oil & Energy  
Used the software for: Less than 6 months

### "PM3 Review"

March 13, 2023

5.0

Pros

From an administration POV the system works great, we can manage who has access to what live partitions and monitor their training before granting access.

Cons

PM3 can feel confusing when first logging into the system however when accompanied with the training this is not an issue.

Review Source

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