Tall Emu

Tall Emu CRM

4 / 5 6 reviews

Who Uses This Software?

Business of all sizes and suitable for all industry types and business Models


Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Pricing Details
    There are additional costs involved in customization & on going support
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Tall Emu
  • www.tallemucrm.com
  • Founded 2003
  • Australia

About Tall Emu CRM

Welcome to an Australian built and supported CRM, that is Easy to use, customise and integrates to loads of systems you use here in Australia. Share data across your business from one system including contacts, notes, calendar & tasks. Nurture and report on marketing, leads and sales activity. Have your Website leads, Phone calls or sales drop automatically into your CRM. Our powerful workflow to automate your business processes. Accounting software integration, phones systems and much more.


Tall Emu CRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Tall Emu CRM Reviews Recently Reviewed!

Tall Emu Serving our Needs :)

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The all in one place reporting.

Cons: Having to pay for Campaign Monitor (links w Tall Emu) when Survey Monkey does the same trick for free.

Overall: We've been using the tall emu software for about 6months and it has helped out client database 100% - great program and great customer service from their end... thank you.

A CRM/ERP that punches well above its weight class!

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Functionality, ease of use and work-ability are basic expectations, the team at Tall Emu provide a service to back up their product that it first class. They take the time to understand your business requirements, are willing to bespoke the product to accommodate these needs and more importantly contributed ideas to provide our business with areas for improvement and a competitive advantage.

Cons: None

Overall: As a diverse and multi-faceted organisation in talent management, event management and corporate hospitality that had previously been using Microsoft Excel as both a database and analytical tool, we were in need of a technology that would enhance our systems, processes, marketing capability and ensure integration with our satellite offices and accounting functions. We selected Tall Emu based on its ability to integrate with MYOB, ease of use, marketing automation and price. Our expectation was that the deployment and adoption of this system was going to be burdensome, however the team at Tall Emu ensured the transition was seamless and an overwhelmingly positive experience. We would recommend the product to any business looking for a CRM.

Recommendations to other buyers: The ongoing development and enhancement plans that Tall Emu are working on are cutting edge and we look forward to adopting these as they are deployed.

Flexible CRM for small business

May 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We installed Tall Emu a year ago. We love the CTI telephone integration and the ability to track calls and update contacts on a real time basis. We have used the system for fax campaigns and are starting telemarketing campaigns. Each user can easily customise his screen with the fields he uses. Tall Emu staff have been very responsive and are integrating our suggestions in the new versions. The software could do with a better user's manual. We also like the ability to export lists to excel very easily. We are a small company but feel we have the software of a multinational.

Customized to the max!

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TallEmu offers unparalleled customization at its price point, whereby you can give this software house a detailed brief, describe the business case reasoning behind the requirement with analogies and examples. The Outcome? Is a foolproof systemized business application, being able to remove a lot of double handling, manual transactional data entry and any repetitive tasks that can start to replace time wasted by talented staff time, which can be better utilized elsewhere! The team is small in ways, but large enough to bring enterprise level support. Being a smaller style firm, they are able to be dynamic with their software implementation and fast to act on any support cases. We have customized the software heavily to the point that it is impossible for a staff member to place an order into a wrong date, automatic sales tasks are achieved, and KPI reports are sent to management daily for review. the amount of data that can now be exported out of this system is amazing, and has allowed our business to analyse this data, and make firm decisions in the right direction going forward.

I have reviewed many CRM systems before making a leap to TallEmu, and found none that can integrate as heavily as they can with accounting systems, we use Reckon Accounts, onsite version, nor any other CRM that could be as heavily customized as this.

Considering Tall Emu CRM Software?

Nov 25, 2015
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: What we liked. The CRM functionality of this program includes most of the basics, this program began its life as a reasonable CRM, development towards intended ERP functionality has however rendered it unstable. Sales Reporting is quite flexible and any data recorded can usually be transformed into intuitive and helpful reports. Beware, without a savvy IT person in house to develop these they can be quite expensive to outsource to TE Support.

What we disliked. Integrating CRM Software into a business's sales and admin processes is always a challenge. Heavily advertised as the CRM solution that can connect to everything - it can connect but the workflow limitations and intermittent freezing of the program leave a lot to be desired. Don't do what we did and trust - we went by their word that Tall Emu integration and connection with MYOB was something they did well.... sadly this was not so and to date they have not yet delivered a stable solution to this. The support team is quite cordial although if you are not on a costly support plan you will likely receive an invoice following your support phone call. The attitude can be a little defensive and you'll be asked to replicate the problem on-screen with their support personnel remotely watching before they take you seriously. This is time consuming and frustrating for staff ..the glitches aren't usually their fault! In perspective... client experiences and feedback will make good software excellent. On the flipside software vendors who release under-developed software often unfairly utilise the client(at their expense) to develop their products.

It has been a time consuming and costly exercise for our company including the cost of stress leave for some of our staff. Consider one proven ERP system to remove the inefficiencies in the transfer of data between CRM-Accounting systems.

Tips for those considering Tall Emu CRM. Check at least 3 references of prior installs that integrate Tall Emu CRM Systems with other accounting software. If you do decide on Tall Emu, submit a water tight brief after gaining an intimate knowledge of what you need it to do and what success will look like. Negotiate an implementation payment plan retaining 30-40% of roll-out costs until the scope has been met and the software is functioning efficiently.

A Great business tool that delivers more then you expect

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the years I have tried a number of CRM systems and always found them frustrating to use, unreliable and difficult to customise.

In contrast, Tall Emu CRM has a very intuitive interface and its easy to use. It has been very reliable in the three years I have been using it, and it is very customisable.

Tall Emu CRM integrates well with our accounting package (MYOB Premier 19.5) and with MS Outlook.

The free Mobile CRM app is a very useful recent addition.