# Tall Emu CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tall Emu CRM the right Inventory Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125630/Tall-Emu-CRM/reviews --- Tall Emu CRM 4.2 (41) [View alternatives](https://www.capterra.com/p/125630/Tall-Emu-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Tall Emu CRM Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AH Alison H Finance ManagerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “When we first implemented the system just over 12 months ago, it was fantastic. Whilst I have some 'work-arounds' in our processes, for an 'off the shelf' system it was ideal for our needs. Whilst we still find it good for sales and inventory management, the major issues with integration with our finance system, stemming from changes TE have implemented, means we are now questioning if we need to look at a different system going forward.“ July 25, 2024 AH Alison H Finance ManagerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “Help desk staff try to be helpful but seem to lack basic accounting knowledge so cannot work through issues.“ July 25, 2024 SD Suong D Clinic OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “As a system, Tall Emu CRM was very easy to set up and the integration with MYOB was quick and minimal effort.“ June 20, 2025 GC Greg C DirectorPackaging and Containers, Self-employedUsed the software for: Less than 6 months. “Customer support and training is ridiculous, 2 hours of training for $600 is the worst deal you can imagine.“ July 23, 2024 CP Christielli P Management AssistantFarming, 2 - 10 employeesUsed the software for: Less than 6 months. “The intuitive design allows easy navigation and customization without requiring technical expertise.“ October 22, 2024 mC michael C DirectorRailroad Manufacture, 2 - 10 employeesUsed the software for: Less than 6 months. “that it took me so long to find it, we tried other systems from low cost to high cost and have not found anything to compere.“ November 4, 2024 GC Greg C DirectorPackaging and Containers, Self-employedUsed the software for: Less than 6 months. “The price is what I liked because I'm a small business and having used CIN7 in my last company I didnt have the cash flow for that.“ July 23, 2024 WW William W DirectorTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “Since being taken over by MYOB, getting changes made is very difficult and time consuming.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel S. Operations Manager Wholesale Used the software for: Less than 6 months ### "Tall Emu Review Boema" March 7, 2024 4.0 Pros Inventory Management & Quoting process are extremely well done Cons Setting up the software is pretty tedious and support access can be limited for any questions outside of the help forums. MYOB integration could have more in-depth information considering it is a MYOB product. Review Source Response from Tall Emu March 11, 2024 Hi Daniel, Thanks for taking the time to leave a review for Tall Emu CRM. We are extremely glad to hear you've had a great experience with using the inventory and quoting features - definitely a standout strength of Tall Emu CRM. However, it's disappointing to hear your feedback regarding set up, support and integration. We acknowledge the issues you've encountered and apologise that it wasn't a 5/5 experience. Having said that, we are actively addressing these issues to ensure a smoother experience for all our users. We are investing in improvements to streamline the setup process, and we are expanding our support team to provide more comprehensive assistance. There is also a strenuous effort and process in place to provide improve and maintain platform reliability. Thanks again for choosing Tall Emu CRM and if you need any assistance, please contact us at any time. Rachel, Tall Emu AF Andrew F. Director Wholesale Used the software for: 1-2 years ### "A big box ERP CRM functionality but for small to medium business" September 18, 2025 5.0 I’m impressed with Tall Emu. Coming from a SAP environment, I can accomplish nearly everything I did before—and in many cases it’s far simpler. Onboarding took a bit of know-how, but once set up it’s been solid. Bringing the company back was the right call: support used to mirror the poor MYOB experience, but now it’s fast, helpful, and on point when unusual issues arise Pros It has a solid integration with MYOB to keep the accountant and tax man happy. Once they are out of the way you have a functionality suite that emulates big players like SAP. My manufacturing operation runs very nicely thanks. Cons It was good out of the box but took a fair bit of my knowledge to get it running. I would highly recommend the onboarding offer. Support in the MYOB era was pretty poor but now on point since the ownership change. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) MYOB is featureless outside of accounting. I run a manufactuing business and Tall Emu is as close to SAP as i can get, without the price tag. Review Source WW William W. Director Telecommunications Used the software for: 2+ years ### "Tall Emu: Not so good" August 12, 2024 3.0 Prior to MYOB purchase, excellent. Since MYOB purchase very poor. Pros Initially the reporting and proactive assistance we received was fantastic. The product is great value for money and has a wide range of tools. Cons Since being taken over by MYOB, getting changes made is very difficult and time consuming. Instead of assisting us, the changes that are being forced on us make operating our business more difficult. It has taken us over 6 months to get a change made that is an error they created in their system, that we identified, and we are still waiting for a solution! Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Tall Emu CRM Commission based service margin, custom reporting Switched from [Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Incorporation with Xero, invoicing from Tall Emu, custom reporting, ability to setup products that have negative margin, ability to setup commission based services. Review Source Response from Tall Emu October 3, 2024 Hi William Thanks for taking the time to leave this review, although it's obviously very disappointing to read. As I believe you're aware, Tall Emu has been reacquired by one of its original founders, after being part of MYOB for over 2 years. Since the reacquisition on 16th September, we have completely changed the way our support and development teams work and the way they are prioritising help tickets and tasks. I understand we are in contact with you, and we are working through the challenges and issues you've had with Tall Emu. Hopefully your view on Tall Emu and the value it gives your business has changed significantly, and we look forward to being able to change your review from a 1 star to a 5 star very soon! We are more than happy to have that conversation with you and address any ongoing concerns you have. Thanks Rachel. SD Suong D. Clinic Owner Medical Practice Used the software for: 2+ years ### "a CRM solution that was ultimately a good fit for our business (Dental Practice)" June 20, 2025 5.0 Overall, our first experience with CRM was not very good to say the least. There were many complaints from myself and my staff. Nowadays everyone is using the CRM and we rarely encounter any issues. Should we have issues, I appreciate being able to ring up and speak to a member of the team. The team has been friendly and always willing to listen and understand our problems. I appreciate that they try to provide me with a solution rather than sell me a product. I have always advocated for supporting local australian businesses and was initially questioning my choice. Now as a business owner, I am very glad we chose to be with CRM and stayed. Pros As a system, Tall Emu CRM was very easy to set up and the integration with MYOB was quick and minimal effort. We've had issues with other software before where the integration with MYOB was a nightmare and caused a mess with our data. For Tall Emu we only had to log in and confirm the connection. Previously I would say that the quality of their support times was one of their weakest points but this has since changed since \[sensitive content hidden\] acquiring the business back. Having a local support we can ring up and pop into a meeting with is now a heavy advantage of CRM and we benefit from it greatly on the manage support package. Recently, we paid for some development work to build features on the system for my business. The goal was to automate processes and help my staff do less on excel. I am looking forward to the feature and am excited for further custom work depending on the outcome. Cons There were a number of pain points with Tall Emu. Our first impression was the system was great. The Sales people sold us on a solution for our business and we were excited to get started. When he had purchased the software, there was no onboarding package and so we had to self onboard. This lead to a lot of mistakes on our end which caused for a number of discrepancies between our accounting and CRM. We had asked for some form of onboarding back then but were denied of further support there and went on with months not using the system. The support team did make an effort and after a good amount of back and forth, we had our issues resolved and our accounts were fixed. Regardless, the reaching out for help and not receiving any at the beginning was very frustrating. Overall set up of the system took us quite some time as we figured it out ourselves. We did eventually get some help once \[sensitive content hidden\] had reacquired the business and were able to exponentially utilise the system more from there. To my knowledge, they do offer an onboarding package now which sounds to be exactly what we wanted at time of purchase. This is unfortunately much too late for us but we would recommend anyone getting Tall Emu to get the proper help lest you end up like us with a few wasted months and money down the drain. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Tall Emu CRM crm seemed to be a better fit for what we needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) wanted to find a new solution and one that was local Review Source CP Christielli P. Management Assistant Farming Used the software for: Less than 6 months ### "A Game-Changer for Small Manufacturing Businesses" October 22, 2024 5.0 I highly recommend Tall Emu CRM for small businesses looking for a user-friendly customer relationship management solution. As someone who has worked in technology for over 25 years as a developer, Senior Business Analyst, and Quality Control and Tester Manager, I can confidently say that I've never encountered a CRM that offers such comprehensive manufacturing and inventory features. This combination is perfect for small manufacturing businesses. The interface is intuitive and can be easily customized by non-developers, making it accessible for everyone in the team. Additionally, the support team is incredibly polite and easy to work with. They are always available to assist whenever needed, ensuring a smooth experience. If you're in the market for a CRM that meets both customer management and manufacturing needs, Tall Emu CRM is an excellent choice! Pros 1) The intuitive design allows easy navigation and customization without requiring technical expertise. 2)It combines robust CRM capabilities with specialized manufacturing and inventory management tools, making it ideal for small manufacturers. 3)The support team is responsive, polite, and readily available to assist with any inquiries or issues. Cons While the basic functionalities are straightforward, some advanced features may require a bit more time to fully understand and utilize. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Tall Emu CRM Because of the advanced inventory and manufacturing features. Review Source Response from Tall Emu November 18, 2024 Thank you so much for taking the time to leave such a thorough review, Christielli! Your words mean a lot - and the team is buzzing as we read your feedback. We love working with you and your team and look forward to helping your business to grow well into the future. Thanks, Rachel. GS Grant S. General Manager Import and Export Used the software for: 2+ years ### "Tall Emu CRM Review" December 2, 2024 5.0 We happened to be in Sydney recently and had a chance to meet the team face to face. It was great to be able to meet these guys and have a brainstorming session and take some extra training. Pros If you are in the market for a CRM platform that is reliable and well priced then talk the the crew at Tall Emu CRM. Cons Take the training if offered! Not really a con though..... Alternatives considered [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) Reason for choosing Tall Emu CRM Ease of use and price, the alternative was just to hard to navigate Review Source Response from Tall Emu January 28, 2025 Hi Grant, Thanks so much for taking the time leave us a review! We love working with you and your team and we're always available to give you extra training as needed. Hope to see you again in Sydney sometime soon! Thanks so much Rachel & the Tall Emu team. MH Marcus H. Sales Rep Railroad Manufacture Used the software for: Less than 6 months ### "Tall CRM is Amazing" November 8, 2024 5.0 Tall Emu CRM is an amazing system with amazing staff who have helped us every step of the way and have done so much to make this transition a really smooth process. Pros how easy it is to set up and use, it has wide range of options and suits my need perfectly Cons there isn't much I don't like about tall emu CRM, but the things I don't like are more luxury things to make doing my job easier, but staff are wonderful and looking at fixing it. Switched from [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/) Acumatica wasn't the best system for my needs Review Source Response from Tall Emu November 18, 2024 Hi Marcus, Thank you so much for taking the time to leave Tall Emu a review. It's fantastic to hear you've had a great experience with us so far! We hope to work with you and your business for a long time to come. Please reach out any time you need assistance. Thanks Rachel IC Ian C. CEO Construction Used the software for: 1-2 years ### "Tall Emy, the ideal platform for newco's." October 25, 2024 5.0 We were a new business and wanted a common platform to operate both as a CRM and Order Management through to Logistics and Tall Emu is ideal for this. It is intuitive, we were actually live prior to the onboarding, it REALLY is that easy to use. Pros The speed at which we could get operational, simplicity is the key! Cons Following the acquisition the service levels fell of. Now back with the founder, service levels expected to return to previous levels. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We wanted to add Order Management and not have a complex establishment process. Review Source Response from Tall Emu November 18, 2024 Amazing to hear, thanks Ian! We are confident you'll only find using Tall Emu will get better & better as we introduce more improvements and new features. We are so glad to be working with you and your business. Thanks, Rachel. mC michael C. Director Railroad Manufacture Used the software for: Less than 6 months ### "Tall Emu great Customer relationship management" November 4, 2024 5.0 Fantastic, \[sensitive content hidden\] is a star with assistance on boarding and working through and developing our understanding Pros Intuitive and looks after the small things, Great customer service Cons that it took me so long to find it, we tried other systems from low cost to high cost and have not found anything to compere. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Tall Emu CRM They provided best customer service and easy to use Switched from [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/) Advanced was not easy to use and was costly to use Review Source Response from Tall Emu November 18, 2024 We are so glad you decided to go with us, Michael! Thank you so much for taking the time to leave us such a great review. We look forward to working with you long into the future! Thanks, Rachel. SH Simon H. Sales Representative Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great CRM database!" November 29, 2024 5.0 Very very good - there are some areas for improvement but the TE team are normally receptive at trying to implement features Pros All in one platform - can do everything from quoting to inventory to a database of contacts Cons Timing for support - sometimes it takes 2+ days for a response to ticket items. Review Source Response from Tall Emu January 28, 2025 Thank you so much for your review, Simon! We take onboard your comment about support and whilst we are continually reviewing and improving our helpdesk processes, for urgent matters we also offer phone support for a faster response. It's wonderful to hear you've had a great experience with the system and we look forward to working with you for a long time to come. Thanks, Rachel. WM Warwick M. COO Hospital & Health Care Used the software for: 2+ years ### "Fantastic Cost Effective Product Delivered by a Flexible Team" February 9, 2021 5.0 Fantastic - \[SENSITIVE CONTENT HIDDEN\] and the team are very responsive and great to deal with, even sitting in on external client meetings with us when required. Pros Being based in Australia, I loved the fact I could talk directly to the \[SENSITIVE CONTENT HIDDEN\] and developers and they understood what I wanted. Cons There are no real downsides to the product, it delivers exactly what it advertises Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and flexibility Review Source JN John N. Managing Director Wholesale Used the software for: Less than 6 months ### "Easy to use out of the box" June 24, 2020 4.0 Good experience - without wanting to sound too jingoistic fantastic to have an Australian product of this quality in the market at a price that is accessible for small business. Pros Ease of use/implementation - if you have used CRM systems before and especially if you understand the taxonomy of your sales process/cycle this product is incredibly easy to get a handle on and doesn't require extensive training or long implementation period. Ability to use on the move and integration with 3rd party applications is also really good. Little cool features like importing your clients logo when you include a website in their profile, map function. Cons nothing is perfect but a lot of the opportunities we noticed for improvement look to be in the development pipeline - albeit with a small group of users who have tested it for us so far there are not major issues. Review Source LA Luke A. Manager Retail Used the software for: Less than 6 months ### "I like it" August 1, 2021 5.0 Experience has been very positive. From onboarding to implementation and daily use it's been great. Pros Integration to MYOB Flexibility of setting up the opportunity funnel Excellent support Cons Nothing major. Sometimes the integration with MYOB can be a little tricky. Review Source DW David W. Director Used the software for: ### "A Great business tool that delivers more then you expect" August 19, 2015 5.0 Over the years I have tried a number of CRM systems and always found them frustrating to use, unreliable and difficult to customise. In contrast, Tall Emu CRM has a very intuitive interface and its easy to use. It has been very reliable in the three years I have been using it, and it is very customisable. Tall Emu CRM integrates well with our accounting package (MYOB Premier 19.5) and with MS Outlook. The free Mobile CRM app is a very useful recent addition. Review Source BS Ben S. Manager Wholesale Used the software for: 6-12 months ### "Wormhit Review" November 12, 2024 5.0 Started off rough but has greatly improved and can see it improving continuously Pros I like the fact that since getting the company back from MYOB how helpful \[sensitive content hidden\] has been himself as well as the other people working very closely with the customer who were having problems Cons The initial confusion to the software which was partly due to not having used a CRM before and also due to the lack of support when owned by MYOB Review Source Response from Tall Emu November 21, 2024 Thank you so much for your feedback! We are so glad to have you on track and seeing the benefit of CRM for your business moving forward. Don't hesitate to reach out if you have any questions or need support, we're here to help! SE Shannon E. Owner Retail Used the software for: Less than 6 months ### "I like where this is going" October 18, 2024 4.0 It has been a very involved process to get things working correctly however to their credit the people at Tall Emu have clearly been improving on their product and service over the last month. Pros Huge list of features for price, and local support is excellent value. Cons Many teething issues arose during the MYOB era of Tall Emu however these issues are generally being resolved. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Tall Emu CRM Right mix of price and features, Australian support is also a big bonus. Review Source Response from Tall Emu November 18, 2024 Thanks, Shannon, for such a great review! We are so pleased to hear your experience with us has been a positive one so far. We are continuing to improve usability and functionality of the system, and every piece of feedback helps along the way. Don't hesitate to contact us going forward with any questions or concerns. Thanks again, Rachel. FH Fraser H. Owner Building Materials Used the software for: 1-2 years ### "Tall Emu CRM Review " October 10, 2024 4.0 Pros Once set up is a one stop program to integrate all sales aspects of the business business. Cons Tech Support got very poor few a few months while under the control of MYOB. Also can be a little clunky to set up and customise at times. Review Source Response from Tall Emu October 21, 2024 Hi Fraser, Thank you so much for taking the time to leave a review. Since Tall Emu was reacquired from MYOB (16 September 2024) by one of Tall Emu's original founders/owners, we have been addressing customer issues and challenges and made significant progress. We are continuing to make some pretty exciting improvements to the CRM itself, as well as massive changes made already to our help desk/ support and how we work with our customers to get the best out of Tall Emu. Look forward to working with you to do the same, for a long time to come. Thanks, Rachel. AH Alison H. Finance Manager Wholesale Used the software for: 1-2 years ### "From hero to zero." July 25, 2024 2.0 When we first implemented the system just over 12 months ago, it was fantastic. Whilst I have some 'work-arounds' in our processes, for an 'off the shelf' system it was ideal for our needs. Whilst we still find it good for sales and inventory management, the major issues with integration with our finance system, stemming from changes TE have implemented, means we are now questioning if we need to look at a different system going forward. We have gone from a robust, working system to one that is now very fragile. Pros The ability to capture all our possible 100,000 + product items so that quotes and sales orders can be raised without needing to look up or enter new data. The software has removed at least three stages of manual data entry from our processes which has had a significant impact on efficiency. Cons Sadly, recent updates done by Tall Emu have significantly impacted our business and the ability of the system to integrate with Xero, our accounting system. Help information is either non-existent or out-of-date. Help desk staff try to be helpful but seem to lack basic accounting knowledge so cannot work through issues. Harder issues are just not fixed. Reason for choosing Tall Emu CRM It is able to manage the large number of products that we potentially sell. Switched from [Attaché BI](https://www.capterra.com/p/161846/Attache-BI/) Attache is old and cumbersome. It did not meet our requirements. Review Source Response from Tall Emu October 3, 2024 Hi Alison, It's really disappointing to hear of your experience. As of 16 September, Tall Emu was reacquired from MYOB by one of the original founders. Since then, we have been contacting Tall Emu customers to make sure their outstanding and ongoing concerns are addressed. We have a completely different way of working now, and ensuring customers receive the best support is top of our list. I understand that we've been in quite a bit of communication with you to ensure you are on track with Tall Emu (since the reacquisition). I hope the changes and communication you've had in the past few weeks has changed the way you view Tall Emu and the investment you have made. We'd love to turn your 1 star into a 5-star review, and if there's anything else we can do to make this happen - we would welcome that conversation! Thanks Rachel. GC Greg C. Director Packaging and Containers Used the software for: Less than 6 months ### "ABSOLUTELY iabolical" July 23, 2024 1.0 A complete disaster. Really bad service, bad support and a completely under build software package.....a complete waste of $1500 Pros The price is what I liked because I'm a small business and having used CIN7 in my last company I didnt have the cash flow for that. Cons Customer support and training is ridiculous, 2 hours of training for $600 is the worst deal you can imagine. Nothing is easy in this software and is laboriously hard to navigate when imputing in inventory items. Changing the look of your invoices requires you to have an in-depth knowledge of word and nothing is simple. I rang help numerous times with no answer, left messages, wrote emails and got nothing for at least a week. Dont touch this with a badge pole Reason for choosing Tall Emu CRM Cost effective, but this is not right Switched from [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) SOLD MY COMPANY AND BOUGHT A NEW SMALLER ONE Review Source Response from Tall Emu October 3, 2024 Hi Greg, As at 16 September, Tall Emu was reacquired from MYOB by one of the original founders. Since then, we have been contacting Tall Emu customers to make sure their outstanding and ongoing concerns are addressed. We have a completely different way of working now, and ensuring customers receive the best support is top of our list. If you would like to speak to someone directly about the changes we have made, please contact us and we'd be happy to discuss with you how you can get the most out of Tall Emu going forward. It's really disappointing to hear of your experience, and we'd love the chance to correct this for you. Thanks Rachel. SM Sandeep M. Operations manager Building Materials Used the software for: 6-12 months ### "Personal experience by using TALLEMu" June 14, 2024 1.0 Pros Amount of time spend learning Tallemu all wasted. Cons worst customer service and poor product knowledge by the customers service team. Time consuming and frustrating because can't do day to day activities. Review Source Response from Tall Emu October 3, 2024 Hi Sandeep, As at 16 September, Tall Emu was reacquired from MYOB by one of the original founders. Since then, we have been contacting Tall Emu customers to make sure their outstanding and ongoing concerns are addressed. We have a completely different way of working now, and ensuring customers receive the best support is top of our list. If you would like to speak to someone directly about the changes we have made, please contact us and we'd be happy to discuss with you how you can get the most out of Tall Emu going forward. It's really disappointing to hear of your experience, and we'd love the chance to correct this for you. Thanks Rachel. AM Andrew M. Support Technician Information Technology and Services Used the software for: 1-2 years ### "Locally built and locally supported for local business" January 3, 2024 3.0 I liked using Tall Emu however due to decisions higher up the chain, we moved to different CRM. Tall Emu as simple and easy to use. Pros The onshore team based in Sydney were very knowledgeable and keen to assist where possible. Tall Emu has come a long way since we first started using it. Cons In inability to integrate with Xero was a majority hurdle for us. To my knowledge, this has now be fixed. Review Source Response from Tall Emu January 16, 2024 Hi Andrew, Thanks so much for taking the time to leave a review for Tall Emu CRM. It’s great to hear you enjoyed using the system and had a good experience with our team. I’m not sure of your exact circumstances with Xero integration challenges, or if it was isolated, but Tall Emu certainly has excellent integration with Xero, as well as MYOB and other business apps. Thanks again and hopefully we can work together again in the future! Rachel, Tall Emu. VF Veronica F. Sales Manager Food Production Used the software for: 6-12 months ### "A great tool for our sales workflow" September 13, 2023 5.0 Our overall experience with Tall Emu has been truly exceptional. It has enabled us to significantly enhance our lead conversion rate, enabling us to achieve our KPIs with greater efficiency. The automation features in our marketing efforts have proven to be particularly efficient, leading to improved customer relationships. Additionally, we've found immense value in its customizable contact database, automated communication log, customer timeline, and a host of other features. These functionalities have fostered a sense of unity within our sales team. Without hesitation, I wholeheartedly recommend Tall Emu to any business looking to streamline their processes and elevate their productivity to the next level. Pros Tall Emu has revolutionised how we manage our contacts and follow up on leads. Everything is streamlined and organised, ensuring nothing slips through the cracks. Having everything in a single, user-friendly platform is a game-changer! Whether it's nurturing new leads or handling sales orders and invoicing, Tall Emu has been an invaluable asset to our business. Cons While Tall Emu has significantly enhanced our contact management and lead follow-up, one area that could benefit from improvement is the availability of more extensive workflow automation settings. This enhancement would further streamline our operations and empower us to achieve even greater efficiency in our processes. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Tall Emu CRM We opted for Tall Emu instead of other CRM software options due to its Australian roots. We sought customer support that was not only geographically closer but also well-acquainted with our business operations. The seamless integration with MYOB, our primary accounting software, was also a pivotal factor in our decision. It simply aligned perfectly with our needs, making Tall Emu the clear choice for us! Review Source JS Jethro S. Office manager Building Materials Used the software for: 1-2 years ### "Versatile, feature-rich software with great tech support" May 21, 2023 5.0 We started using the CRM to fill some of the huge gaps that Xero had in customer-facing documents; multiple addresses per customer, parent/child customer accounts to name a couple. It did this with ease, and we now use Tall Emu for any customer-facing documents except for statements. But we found Tall Emu CRM to fill so many other gaps in our day-to-day business running, we have set Tall Emu tabs up on most computers as the default window that opens when you start up the browsers.We're using the CRM as an ERP, for generating invoices, quotes, purchase orders, processing payments in, managing stock, organising our manufacturing throughput with BOM's, tracking costs, and more. Pros Initially using the software - importing data from our accounting platform Xero. All our previous contacts, quotes, invoices, purchase orders etc were brought accross from Xero which saved untold amount of time setting it up, and made it easy for the team to start using the CRM straight away. The support team at Tall Emu are responsive and knowlegable. The software is good out of the box, but any features that would be beneficial to all users do get considered for adding to the core. The team are actively looking to improve their product which is great.The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed. Cons Reports are a bit lacking, it would be good to have customisable reports becasue some of the preset reports are a bit useless. We've started filtering sales information and exporting to Excel to get the reports we need (we have to export to Excel for our accountant anyhow).Serial numbers module is a little hard to understand how to use, we've started manually entering these instead, for the time being. Would be nice to be able to use serial numbers for different components in a BOM, and have these values show on the sales paperwork.Transparency with the cost of some of the linked services, i.e. Machship - while the integration is free, Machship itself has only a paid service. The sales documentation made it seem like this was included. All web based which means activating it from a mobile device is difficult - an app would make this so much easier to navigate. Emails sent from Tall Emu CRM are prone to going into junk mail. From my experience it's an issue that happens to a lot of services using SMTP emails. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[OnePageCRM](https://www.capterra.com/p/157679/OnePageCRM/) Reason for choosing Tall Emu CRM Additional features and capabilities, plus an Australian support team. Review Source Response from Tall Emu May 30, 2023 Hi Jethro, Thanks so much for your comprehensive review of Tall Emu CRM. We really appreciate you taking the time to compile your thoughts – pros and cons – and would like to address some of your feedback. We have custom reports on our development roadmap – and all our customers will be advised when this is available. Serial numbers – can now be bulk imported (https://help.tallemucrm.com/general-help/help-articles/about-inventory/stocktakes/) and we also have a development task in train to allow copy & paste of bulk serial numbers on a purchase order. Regarding our integration via Machship, we absolutely take your point on this & will review our communications to ensure that it's clear there is a third-party service fee (via the third party, not Tall Emu) to utilise this feature. We appreciate you calling this out! Regarding your comment on emails going to junk, we suggest our customers switch from SMTP to Tall Emu email (https://help.tallemucrm.com/general-help/setup-guides/crm-integrations/setting-up-emails-crm/). You're right, it's quite well known that services using SMTP emails experience issues – hence why some big companies like Microsoft are stepping away due to inadequate security. Finally, on mobile – yes we hear you! We are working on making the mobile version of CRM much more user friendly. Thanks again Jethro – your feedback is really important to us. For any further questions please contact our Helpdesk – located in Sydney – who are looking forward to helping you and your business whenever you need it. EK Elizabeth K. Accounts Manager Telecommunications Used the software for: Less than 6 months ### "A CRM that compliments and expands your MYOB capabilities" November 23, 2022 5.0 We have been looking for a CRM for a long time and needed to find a software that caters not only for our sales team but also one that would incorporate our existing processes and accounting system ie MYOB. We had looked at other softwares but the MYOB integration was not available so they only did half the job. The MYOB integration and comprehensive modules selection made us feel that Tall Emu was the perfect, and obvious choice for our business for now and as our company grows. With Tall Emu being owned by MYOB there is also the comfort of knowing that the product will continue to grow and improve. Unlike other off-the-shelve softwares, the support has been excellent with quick responses when required. Pros \- Integration with MYOB data- Expanded Inventory management features including Landing costs- Lead management- Email integration- Comprehensive data capture - Ability to export data to Excel- Excellent customer support- Expansive array of modules for business that go far beyond MYOB's current capabilities, these including manufacturing, inventory management, project management, marketing etc. We are not currently using all of these modules but look forward to incorporating them into our business processes as our company expands. Cons \- User interface is a bit old school but I have been advised that this is will be changed and enhanced in the near future Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Tall Emu CRM We chose Tall Emu over other products because our business relies on MYOB software. As our company is growing we require not only a CRM for sales management now but we will require more comprehensive inventory management, project management and manufacturing controls in the near future. Tall Emu caters for these needs. In addition to this, Tall Emu is owned by MYOB so there is comfort in knowing that the integration and support guarantees you will have the best product that works with MYOB now and in the future. Review Source CI Cynthia I. Director Construction Used the software for: 1-2 years ### "Tall Emu CRM " May 23, 2023 4.0 Pros The customer service at this company is very good. They are responsive to all our questions at timely manner. Cons \-The possibility of adding the weight per unit for each product, which would enable the automatic calculation of the weight of the order. (instead of adding weight in the product description).-alert option when a customer exceeds their credit limit. It is very essential to have a clear image of the customer prior to process the order. Review Source Response from Tall Emu May 24, 2023 Hi Cynthia, Thank you for taking the time to post your review, we really appreciate your feedback! Just to address the couple of concerns you mention, there is the ability to add weight per product via Product Features (https://help.tallemucrm.com/general-help/help-articles/about-inventory/product-features). Also, Credit Control can be enabled to show alerts (https://help.tallemucrm.com/general-help/help-articles/about-admin/credit-control). We checked and you already have this feature turned on in your database. Please reach out to our Helpdesk if you need further assistance on utilising these features. Thanks again! The Tall Emu Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.