# Page 2 | Tall Emu CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Tall Emu CRM the right Inventory Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125630/Tall-Emu-CRM/reviews --- Tall Emu CRM 4.2 (41) [View alternatives](https://www.capterra.com/p/125630/Tall-Emu-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 2 - Reviews of Tall Emu CRM ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BP Blair P. Managing Director Renewables & Environment Used the software for: Less than 6 months ### "Fantastic integration and great customer service" May 22, 2023 5.0 Overall it’s been a very positive experience and we will continue to use and customise it. Pros As a company that works with MYOB AccountRight we really needed a CRM that would connect easily to this system. We found the connection between MYOB and Tall Emu to be seamless. Cons Migrating CRM’s is never a fun process but the customer support was there when the going got tough.As a data nerd I would like to be able to customise reports myself multiplying custom fields and reporting on them but this is frequently being updated so it’s possible it’s already been resolved. Review Source Response from Tall Emu May 24, 2023 Hi Blair, thank you so much for your wonderful review! We have enjoyed working with you and your team so far and look forward to assisting your business growth over the coming months and years. Regarding custom reports, this is on our development roadmap, and you'll be advised when this feature is ready. Thanks again! The Tall Emu Team MR Mark R. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "The right choice" June 16, 2022 5.0 Flowing information between customers, companies and accounting packages without having to re-enter or have complicated integrations has been fantastic. The support staff actually know and understand the product, provide great advice, and get back to us quickly with clear steps/options when we hit a challenge. With 30 years working in various environments I find this to be quite rare. Pros Tall EMU is the backbone of our business. Being able to view everything from a customer/company perspective, inventory management, integrating with shopping carts and accounting packages were key requirements. In researching the market we couldn't find anything that came close in terms of breath and depth of features at this price point. Getting a B2B portal out of the box was the cream. Packages often claim seamless integration but it is rarely true. So far we find the Tall Emu integrations simply work and easy to setup. Cons We work on a Mac platform and the Outlook integration isn't available yet, although this is on the roadmap we are told. Some fields can't be block updated at this time. Review Source RB Riad B. Sales Manager Biotechnology Used the software for: 6-12 months ### "Great CRM for any growing business" July 30, 2021 4.0 It has served the business well so far, and I am impressed with the continued efforts to improve and develop it further. Pros Intuitive and very easy to use. Connects readily and easily with accounting software (MYOB). Proactive and prompt support team. A lot of demonstration and detailed explanation videos on the website. Cons The Name (doesn't do the product any justice). Being able to create your own reports, would be better than the standard pre-loaded reports. Reason for choosing Tall Emu CRM Connectivity to MYOB Pricing Clear, Precise, prompt communication Review Source JW Jerry W. General Manager Building Materials Used the software for: 2+ years ### "Tall Emu CRM Review" June 28, 2019 4.0 The Tall Emu team members are great, a team you can trust, they care about you and work with you. Pros The amount of adaptability within the programme itself, you can tailor some features without getting a programmer. Very easy to read not left hunting around and looking for things. Very well laid out without too much information and if you want that information you can drill down. The icons are grouped together with heading allowing to quickly find and use the functions. Consistency of the features between the different tabs making it very simple and easy to train team members. The ability to connect to other programmes and also the range of programmes. Cons Dashboard needs improving, we knows that's coming. Document Library needs to be more a windows functionality to make searching and saving documents easier, with trends of moving away from paper it would be to have this looked at. Review Source MM MATTHEW M. Managing Director Business Supplies and Equipment Used the software for: 6-12 months ### "Tall Emu Review" July 30, 2021 5.0 After the promotion of \[SENSITIVE CONTENT\] the system and communication have greatly improved Pros After we have migrated data from myob I like the feel of it and look forward to further improvements over the whole plaform that help us manage the system Cons It can be glitchy every now and then with MYOB crossover. Also some of the information provided is hard to find re BOM\`s and setting them up properley Reason for choosing Tall Emu CRM Price and Sales team I dealt with Review Source CC Cameron C. Business Development Manager Used the software for: ### "Considering Tall Emu CRM Software?" November 25, 2015 1.0 What we liked. The CRM functionality of this program includes most of the basics, this program began its life as a reasonable CRM, development towards intended ERP functionality has however rendered it unstable. Sales Reporting is quite flexible and any data recorded can usually be transformed into intuitive and helpful reports. Beware, without a savvy IT person in house to develop these they can be quite expensive to outsource to TE Support. What we disliked. Integrating CRM Software into a business's sales and admin processes is always a challenge. Heavily advertised as the CRM solution that can connect to everything - it can connect but the workflow limitations and intermittent freezing of the program leave a lot to be desired. Don't do what we did and trust - we went by their word that Tall Emu integration and connection with MYOB was something they did well.... sadly this was not so and to date they have not yet delivered a stable solution to this. The support team is quite cordial although if you are not on a costly support plan you will likely receive an invoice following your support phone call. The attitude can be a little defensive and you'll be asked to replicate the problem on-screen with their support personnel remotely watching before they take you seriously. This is time consuming and frustrating for staff ..the glitches aren't usually their fault! In perspective... client experiences and feedback will make good software excellent. On the flipside software vendors who release under-developed software often unfairly utilise the client(at their expense) to develop their products. It has been a time consuming and costly exercise for our company including the cost of stress leave for some of our staff. Consider one proven ERP system to remove the inefficiencies in the transfer of data between CRM-Accounting systems. Tips for those considering Tall Emu CRM. Check at least 3 references of prior installs that integrate Tall Emu CRM Systems with other accounting software. If you do decide on Tall Emu, submit a water tight brief after gaining an intimate knowledge of what you need it to do and what success will look like. Negotiate an implementation payment plan retaining 30-40% of roll-out costs until the scope has been met and the software is functioning efficiently. Review Source AS Amit S. IT Administration Used the software for: 1-2 years ### "Tall Emu CRM has increased our productivity and workflow in our office." April 7, 2018 5.0 Greatly increased office productivity. Pros Tall Emu has an intuitive interface that helps increase office productivity. CTI integration works well and is great to track any inbound/outbound call made within the business. Field customization allows the exporting functionality to produce diverse reporting based on your requirements. It's streamlined nature allows users to easily identify customer/job details from the initial point of contact through to its opportunity and final project phases. We were able to replicate our manual quoting procedure into the CRM allowing us to reach our customers quicker then in the past as well as having a central area for each opportunity to easily identify every piece of communication and multimedia relating to the each individual project. A overall great tool for a small business such as ours that I would highly recommend. Cons As of now it works as intended so I cannot fault it. The only thing I would change is allowing it to autorefresh to see new activity instead of having to change tabs and back again. This is not really that much of an issue. Review Source NK Neil K. Managing Director Facilities Services Used the software for: Less than 6 months ### "Highly Flexible and intuitive CRM Tool For XERO - supported by a creative and customer driven TEam" May 7, 2020 5.0 Exceptional!!! I browsed through the marketplace a lot, tested a few products, needed a break as I didn’t find what I wanted - then came across Tall Emu, and thought, that’s home made, Sydney based, why not keeping the local business supported - and here we are! From the first minute I have been looked after (noting we are a small firm), I received all support I needed to make up my decision. No one pressed me with tight deadlines, such as ‘your trial is running out!’ - I got the time I needed. And I guess, that’s exactly what drove my decision to go with TE - the unlimited customer support and guidance from the get go. Now being in the game, using TE as the main platform for the day-2-day business, \[SENSITIVE CONTENT HIDDEN\] and his team is always on guard, assisting with any (even stupid) questions, and get us sorted. Well done TEam - keep going! Pros Super easy to use, fast access to required data and information, great filter and search functions (comparable to an Excel Table using Filters), all under one roof (tasks, emails, notes, schedules, etc) Cons Not really much, as the minor glitches I found have been quick ironed out by the supportive Team under the professional lead of \[SENSITIVE CONTENT HIDDEN\] Reason for choosing Tall Emu CRM I can repeat all I said under the Overall Experience - Great Product delivered by a great Team! TE meets all requirements - technically and customer support, future development. Review Source MJ Mez J. Founder Food & Beverages Used the software for: Less than 6 months ### "Stay Clear!!!" February 20, 2023 1.0 Overall experience has been terrible Pros The features they advertise are really great. Cons If you require any type of integration like Xero, stay clear. You will receive next to no technical support and be constantly palmed off with generic bot like responses. The support team pays little to no attention to your email and simply links you to online resources for you to go figure out issues on your own. To make things worse, they act as if it's your first time using a computer, which is disrespectful at the best of times, but rubs salt in the wounds when you've had to wait days for a response just to hear....... "refresh the connection try again". Review Source BH Ben H. Executive Director Hospitality Used the software for: 6-12 months ### "A CRM/ERP that punches well above its weight class!" July 14, 2016 5.0 As a diverse and multi-faceted organisation in talent management, event management and corporate hospitality that had previously been using Microsoft Excel as both a database and analytical tool, we were in need of a technology that would enhance our systems, processes, marketing capability and ensure integration with our satellite offices and accounting functions. We selected Tall Emu based on its ability to integrate with MYOB, ease of use, marketing automation and price. Our expectation was that the deployment and adoption of this system was going to be burdensome, however the team at Tall Emu ensured the transition was seamless and an overwhelmingly positive experience. We would recommend the product to any business looking for a CRM. Pros Functionality, ease of use and work-ability are basic expectations, the team at Tall Emu provide a service to back up their product that it first class. They take the time to understand your business requirements, are willing to bespoke the product to accommodate these needs and more importantly contributed ideas to provide our business with areas for improvement and a competitive advantage. Cons None Review Source SB Steve B. General Manager Construction Used the software for: 2+ years ### "Dead Set Legends " June 28, 2019 5.0 Indescribable! Do yourself a favour Pros Speed and efficiency within my business! Cons That I didn't find it years earlier! I cant fault it Switched from [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Too slow, no flexibility, slow support response. Data not in Australia. expensive Review Source LK Linda K. Director Real Estate Used the software for: 1-2 years ### "Easy customisable software" July 3, 2019 5.0 Pros The company is Australian based and easy to contact during normal 'Australian' working hours Cons We were an early user of the Web CRM platform so the customisation and functionality took a little while to get sorted. Review Source AP Adam P. Managing Director Used the software for: ### "Customized to the max!" February 26, 2016 5.0 TallEmu offers unparalleled customization at its price point, whereby you can give this software house a detailed brief, describe the business case reasoning behind the requirement with analogies and examples. The Outcome? Is a foolproof systemized business application, being able to remove a lot of double handling, manual transactional data entry and any repetitive tasks that can start to replace time wasted by talented staff time, which can be better utilized elsewhere! The team is small in ways, but large enough to bring enterprise level support. Being a smaller style firm, they are able to be dynamic with their software implementation and fast to act on any support cases. We have customized the software heavily to the point that it is impossible for a staff member to place an order into a wrong date, automatic sales tasks are achieved, and KPI reports are sent to management daily for review. the amount of data that can now be exported out of this system is amazing, and has allowed our business to analyse this data, and make firm decisions in the right direction going forward. I have reviewed many CRM systems before making a leap to TallEmu, and found none that can integrate as heavily as they can with accounting systems, we use Reckon Accounts, onsite version, nor any other CRM that could be as heavily customized as this. Review Source CC Cassandra C. Operations Manager Medical Devices Used the software for: Less than 6 months ### "Fantastic cloud CRM that we can customise for our business. " July 15, 2019 5.0 General layout and functionality - great to use, powerful while still being simple and clean. Customisation - CSR and the team go above and beyond to customise for our needs. Responsiveness to queries has been fantastic. Price - provides a great value-for-money solution. The price is fantastic for the product and service we receive. Pros General layout and functionality, customisation ability, price, ability to grow with our business. Cons Nothing. We have been extremely happy with all aspects Review Source BV Blaise V. MANAGING DIRECTOR Used the software for: ### "Flexible CRM for small business" May 27, 2016 4.0 We installed Tall Emu a year ago. We love the CTI telephone integration and the ability to track calls and update contacts on a real time basis. We have used the system for fax campaigns and are starting telemarketing campaigns. Each user can easily customise his screen with the fields he uses. Tall Emu staff have been very responsive and are integrating our suggestions in the new versions. The software could do with a better user's manual. We also like the ability to export lists to excel very easily. We are a small company but feel we have the software of a multinational. Review Source HE Holly E. Client Care Rep Wholesale Used the software for: Less than 6 months ### "Tall Emu Serving our Needs :)" December 8, 2016 5.0 We've been using the tall emu software for about 6months and it has helped out client database 100% - great program and great customer service from their end... thank you. Pros The all in one place reporting. Cons Having to pay for Campaign Monitor (links w Tall Emu) when Survey Monkey does the same trick for free. 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