--- title: "ClickDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClickDesk Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/125631/ClickDesk/" page_type: "product" language: "en" --- # ClickDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClickDesk ## What is ClickDesk? Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more. ## What is ClickDesk used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 62% Neutral 10% Negative 29% Starting price $14.99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.clickdesk.com&name=ClickDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickDesk 3.4 (21) VS. [4.5 (3,468)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $14.99 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (17) Ease Of Use 4.5 (3,407) Value For Money 3.1 (16) Value For Money 4.4 (2,793) Customer Service 3.1 (15) Customer Service 4.5 (2,977) ## ClickDesk alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1,135)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about ClickDesk Overview ### Which roles and teams benefit most from ClickDesk? ClickDesk is most used by sales leaders, founders, and customer-facing managers who need live chat to capture leads, answer presales questions, and improve response times. E-commerce, engineering, and web teams benefit from handling website inquiries, supporting customers in real time, and managing chat tools alongside site operations. Answer based on 19 reviews Overview ### What company size and specific industries is ClickDesk built for? ClickDesk is designed for businesses of all sizes, from small companies to larger organizations, across any industry that needs customer satisfaction tools. It suits teams that want reporting, mobile access, social media integration, video chat, and live chat for customer support and communication. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of ClickDesk? ClickDesk offers live chat and real-time chat, plus video chat, video conferencing, and proactive chat for customer communication. It also includes help desk and ticket management, knowledge base management, macros, routing and transfers, reporting and analytics, role-based permissions, third-party integrations, and customizable forms. Pricing ### How much does it cost and what fees or limitations are included? ClickDesk starts at $14.99 per month for the Lite plan, with Pro at $24.99 and Enterprise at $39.99 per agent monthly. A free version is available, and every plan includes a 30-day money-back guarantee. Plans add higher chat history, ticket limits, and analytics as pricing increases. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does ClickDesk integrate with? ClickDesk integrates with over 30 third-party tools and platforms across CRM, marketing, commerce, and support. Key connections include ActiveCampaign, Adobe Commerce, Agile CRM, Basecamp, BigCommerce, Constant Contact, FreshBooks, Gmail, Google Analytics 360, Help Scout, Hootsuite, Join.Me, Joomla, Keap, and Mailchimp. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does ClickDesk offer? ClickDesk provides videos as a training option for teams getting started. Videos can support self-paced learning by showing product features, setup steps, and common workflows in a visual format that users can revisit as needed for reference. Getting Started and Support ### What customer support options does ClickDesk offer? ClickDesk provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Users often describe it as easy to use and practical, especially for basic help desk needs, though some report slow ticket replies, disconnected service, and poor phone support experiences. Answer based on 9 reviews ## Features AI summary Based on 6,901 Live Chat reviews Not all Live Chat tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) ClickDesk supports **Chat/Messaging**, giving teams a direct way to respond to customer questions and manage conversations as they happen. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Mobile Access** (**44%**) and **Real-time Consumer-facing Chat** (**42%**), which still give teams flexible ways to stay connected with customers and reply from different locations. These features help businesses maintain responsiveness, improve customer communication, and handle support interactions more efficiently. Chat/Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Email Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Proactive Chat 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Reporting/Analytics 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Support Ticket Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests ClickDesk 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Reporting: Track and report on all incoming and outgoing calls - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transfers/Routing: Transfer queries and organize messages between agents - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 3.6 (16) 3.6 Based on 16 reviews ## Pricing Value for money 3.1 (16) Free Version [View pricing plan details](https://www.capterra.com/p/125631/ClickDesk/pricing/) Free $0.00 It includes: - 30 Chats While Handling 25 Tickets - Audio Calling - Localization of Chat Widget and Customizable Basic Settings Lite $14.99 Flat Rate,Per Month It includes: - 99.5% Uptime & SSL Security - Chat History of up to 3 Months - Chat Transfer and Groups - Live Chat Analytics of Up to 150 Visitors - Unlimited Chats - Up to 100 Tickets - Widget Customization Pro $24.99 Flat Rate,Per Month It includes: - 99.95 % Uptime & SSL Security - Chat Conferencing - Chat History of up to 6 Months - CRM Integration - CRM Integration and API - Developer API - Live Chat Analytics of Up to 300 Visitors - Phone Support - Post Chat Survey - Reports and History - Up to 500 Tickets - Video Chat Enterprise $39.99 Per Month It includes: - Analytics - Chat History - CRM Integration - Dedicated Account Manager - Developer API - Live Chat Analytics of Unlimited Visitors - Phone Support - Queuing - Unlimited Domains - Unlimited Tickets - White Label - Widget Custom CSS Value for money 3.1 (16) 3.1 Based on 16 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (15) 3.1 Based on 15 reviews ## User reviews Overall rating 3.4 Based on 21 reviews Filter by rating 5(6) 4(7) 3(2) 2(1) 1(5) Mentioned topic Sorted by most recent Lee C. Owner Leisure, Travel & Tourism ### "Completely avoid this solution - they will rip you off" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 16, 2023 Pros There is nothing I like about the Clickdesk solution Cons They took a large payment of above €1,000 when we were inactive, not using the solution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Samuel W. Director of E-Commerce Health, Wellness and Fitness ### "Stay away - ClickDesk is potentially double-charging your credit card and will stop communicating" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 21, 2022 Initially I was happy with the easy and good solution. Unfortunately, I was not prepared what followed next. The company double charged my credit card at least twice and then refused service till the end of our paid cooperation. Really bad company with almost non-existent customer service. Pros Nothing - no further development whatsoever in the last couple of years. Cons Everything, no or really bad customer service, none of the phone numbers are working, double charged my card several times and stopped communicating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Robert M. mgr Sporting Goods ### "Be careful... ClickDesk will charge for services not used... and will refuse to give a refund :(" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2021 Pros We used ClickDesk app for a few years, and it worked OK. Cons We used ClickDesk for a number of years. Unfortunately, they charged us for a year’s worth of service we did not want. As soon as we saw the charge, we contacted ClickDesk and told them we were not using this service and requested a refund. ClickDesk said since they already charged us, they would not give us a refund. What kind of business does that? We do not think it is right to charge a company for a service they are not using. We are very disappointed with ClickDesk’s business practices. We have a filed a complaint with the Better Business Bureau (BBB) to get our refund from ClickDesk. After this, we will no longer use ClickDesk, and we warn others to learn from our experience with ClickDesk and not use ClickDesk either. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Elizabeth W. Managing Director Retail ### "Cost Effective Chat Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 15, 2019 Pros Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales. Cons Would benefit from a screen-sharing or file-sharing feature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nathan B. Founder & CEO Retail ### "Poor Experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 18, 2018 Pros Worked ok as chat, but nothing special about it. Cons Customer service was pretty miserable, as was trying to reduce the number of agents. A bit dishonest in knowing what has changed or worked + making it look like you are going to be charged to change the plan. User interface was not helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron C. Web Developer ### "Great way for social connections and messaging" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 25, 2018 Pros Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties Cons A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DF DARRYL F. ADMIN ### "Terrible!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 7, 2018 Pros Immediate chat with potential customers when it DOES work. There really isn't much good to say. Cons The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund. Terrible business practice and on principle alone would NEVER advise doing business with this company! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User VP Design Computer Software ### "Live chat functionality that's easy to use and get implemented" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 10, 2018 Pros Quick and easy to add to your website with a simple code Easy to manage agents Offline mode to capture messages Good customization (styles/colors etc) Cons It could have a better support for geolocation. For example, display the live chat dialog for different locations managed by different agents. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Edward R. Gerente general ### "The best help desk with chat integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 9, 2018 My company can connect with customers without having to download additional add-ons or programs to my desktop. Pros I like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey. Cons In some case the connection isn't very quick. It tend to lose connection sometimes when engaging in a conversation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Presidente ### "Cloud internet help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2018 This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way. Pros What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet. Cons What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/125631/ClickDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.