ClickDesk

ClickDesk

4 / 5 16 reviews

Who Uses This Software?

Startups, Small and Medium businesses use ClickDesk to engage their website visitors and customers through multiple channels such as live chat, help desk, browser phone and social media.


Average Ratings

16 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ClickDesk
  • www.clickdesk.com/
  • Founded 2011
  • United States

About ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.


ClickDesk Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

ClickDesk Reviews Recently Reviewed!


Cloud internet help

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

Cons: What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.

Overall: This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

Capterra-loader

Great way for social connections and messaging

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

Cons: A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

Useful

Sep 18, 2015
4/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

Pros: Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Cons: Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Terrible!

May 07, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Immediate chat with potential customers when it DOES work. There really isn't much good to say.

Cons: The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund. Terrible business practice and on principle alone would NEVER advise doing business with this company!

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

Apr 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers!

Good for the small business helpdesk.

Cons: Cost is expensive

Customer support takes more than 7 days for the reply back to your tickets.

Overall quality is poor due to customer support is poor!

Capterra-loader

I'm very happy

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.

Cons: I really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work.

Capterra-loader

Practical and simple way to work

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There should be more companies as effective and fast as ClickDesk. undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.

Cons: I really do not have any complaints about this company, I'm full of good reviews, excellent work and excellent service.

Capterra-loader

The best help desk with chat integration

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.

Cons: In some case the connection isn't very quick. It tend to lose connection sometimes when engaging in a conversation.

Overall: My company can connect with customers without having to download additional add-ons or programs to my desktop.

Live chat functionality that's easy to use and get implemented

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Quick and easy to add to your website with a simple code

Easy to manage agents

Offline mode to capture messages

Good customization (styles/colors etc)

Cons: It could have a better support for geolocation. For example, display the live chat dialog for different locations managed by different agents.

Helping Customers Made Easy With Instant Chat Features ¿ Review Of ClickDesk

Sep 21, 2012
5/5
Overall

Comments: For a ¿light¿ help desk product, ClickDesk offers numerous features to help you get started. While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it . This is a product for those who want a bit of ¿help desk¿ but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.

The platform is really complete. Really easy to deploy and start using. It's just plug and play.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can use multiple access types, from your laptop or phone. Really reliable and simple to use, once you buy the program instead of just the free mode you have unlimited access.

Cons: So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem.

Overall: If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.

Horrible

Oct 14, 2014
1/5
Overall

Comments: I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

Decent live chat for your SAAS website

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to install and deploy, easy to manage, easy to customize... Definitely a solid live chat option.

Cons: ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Oct 13, 2017
4/5
Overall

Feb 05, 2018
1/5
Overall

Oct 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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