ClickDesk

ClickDesk

3.5 / 5 5 reviews

Who Uses This Software?

Startups, Small and Medium businesses use ClickDesk to engage their website visitors and customers through multiple channels such as live chat, help desk, browser phone and social media.


Average Ratings

5 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ClickDesk
  • www.clickdesk.com/
  • Founded 2011
  • United States

About ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.


ClickDesk Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

ClickDesk Reviews Recently Reviewed!

Useful

Sep 18, 2015
4/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

Pros: Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Cons: Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Horrible

Oct 14, 2014
1/5
Overall

Comments: I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

Helping Customers Made Easy With Instant Chat Features ¿ Review Of ClickDesk

Sep 21, 2012
5/5
Overall

Comments: For a ¿light¿ help desk product, ClickDesk offers numerous features to help you get started. While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it . This is a product for those who want a bit of ¿help desk¿ but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.

Oct 13, 2017
4/5
Overall

Oct 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely