ClickDesk Ratings

Overall
3.5/5
Ease of Use
4/5
Customer Service
3.5/5

About ClickDesk

Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more. Learn more about ClickDesk

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Showing 18 of 18 reviews

Showing Most Helpful

Showing 18 of 18 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 6, 2018

“Cloud internet help”

OverallThis software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.
ProsWhat I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.
ConsWhat I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.
Reviewer Source 
Source: Capterra
April 6, 2018
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Elizabeth W.
Managing Director
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 15, 2019

“Cost Effective Chat Service”

ProsEasy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.
ConsWould benefit from a screen-sharing or file-sharing feature.
Reviewer Source 
Source: Capterra
January 15, 2019
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Aaron C.
Web Developer
201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 25, 2018

“Great way for social connections and messaging”

ProsClickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties
ConsA couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.
Reviewer Source 
Source: Capterra
July 25, 2018
Luciano G.
Account Executive
E-Learning, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
3/5
Value for Money
4/5
Source: GetApp
September 18, 2015

“Useful”

OverallI have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ProsEasy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
ConsProbably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).
Source: GetApp
September 18, 2015
Verified Reviewer
11-50 employees
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
3/5
Customer Service
1/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
April 5, 2018

“One thing you use robot chat for ClickDesk, it is just like the robot to some customers. ”

ProsClickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers! Good for the small business helpdesk.
ConsCost is expensive Customer support takes more than 7 days for the reply back to your tickets. Overall quality is poor due to customer support is poor!
Reviewer Source 
Source: Capterra
April 5, 2018
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Nathan B.
Founder & CEO
Retail, 51-200 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
1/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
October 18, 2018

“Poor Experience”

ProsWorked ok as chat, but nothing special about it.
ConsCustomer service was pretty miserable, as was trying to reduce the number of agents. A bit dishonest in knowing what has changed or worked + making it look like you are going to be charged to change the plan. User interface was not helpful.
Reviewer Source 
Source: Capterra
October 18, 2018
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Estela R.
Senior Software Engineer
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 6, 2018

“I'm very happy”

ProsI'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.
ConsI really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work.
Reviewer Source 
Source: Capterra
April 6, 2018
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Edward R.
Gerente general
11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 9, 2018

“The best help desk with chat integration”

OverallMy company can connect with customers without having to download additional add-ons or programs to my desktop.
ProsI like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.
ConsIn some case the connection isn't very quick. It tend to lose connection sometimes when engaging in a conversation.
Reviewer Source 
Source: Capterra
April 9, 2018
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Luisana P.
System Engineer
Higher Education, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 6, 2018

“Practical and simple way to work”

ProsThere should be more companies as effective and fast as ClickDesk. undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.
ConsI really do not have any complaints about this company, I'm full of good reviews, excellent work and excellent service.
Reviewer Source 
Source: Capterra
April 6, 2018
DARRYL F.
ADMIN
Unspecified
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
May 7, 2018

“Terrible!”

ProsImmediate chat with potential customers when it DOES work. There really isn't much good to say.
ConsThe company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund. Terrible business practice and on principle alone would NEVER advise doing business with this company!
Reviewer Source 
Source: Capterra
May 7, 2018
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 9, 2018

“Live chat functionality that's easy to use and get implemented”

ProsQuick and easy to add to your website with a simple code Easy to manage agents Offline mode to capture messages Good customization (styles/colors etc)
ConsIt could have a better support for geolocation. For example, display the live chat dialog for different locations managed by different agents.
Reviewer Source 
Source: Capterra
April 9, 2018
Shari J.
Contributing Editor
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 6, 2018

“The platform is really complete. Really easy to deploy and start using. It's just plug and play.”

OverallIf you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.
ProsYou can use multiple access types, from your laptop or phone. Really reliable and simple to use, once you buy the program instead of just the free mode you have unlimited access.
ConsSo far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem.
Reviewer Source 
Source: Capterra
April 6, 2018
Michele Nachum .
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
September 21, 2012

“Helping Customers Made Easy With Instant Chat Features - Review Of ClickDesk”

OverallFor a "light" help desk product, ClickDesk offers numerous features to help you get started. While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it . This is a product for those who want a bit of "help desk" but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Source: GetApp
September 21, 2012
Jeremy M.
Founder
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 4, 2018

“Decent live chat for your SAAS website”

ProsEasy to install and deploy, easy to manage, easy to customize... Definitely a solid live chat option.
ConsClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
Reviewer Source 
Source: Capterra
April 4, 2018
Chris C.
Executive Vice President & National Sales Manager
Financial Services, 11-50 employees
Used the software for: Unspecified
Overall Rating
4/5
Reviewer Source 
Source: GetApp
October 13, 2017

Reviewer Source 
Source: GetApp
October 13, 2017
Ryan K.
Internet, Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Source: GetApp
October 14, 2014

“Horrible”

OverallI would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.
Source: GetApp
October 14, 2014
Andrew Z.
Account Executive
Computer Software, 1-10 employees
Used the software for: Unspecified
Overall Rating
1/5
Reviewer Source 
Source: GetApp
February 5, 2018

Reviewer Source 
Source: GetApp
February 5, 2018
Keith A.
Principal
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: GetApp
October 20, 2016

Source: GetApp
October 20, 2016