# ClickDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClickDesk the right Live Chat solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125631/ClickDesk/reviews --- ClickDesk 3.4 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClickDesk Ease of use 3.5 Customer Service 3.1 ## Pros and Cons in Reviews SW Samuel W Director of E-CommerceHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Really bad company with almost non-existent customer service.“ December 21, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth W. Managing Director Retail Used the software for: 2+ years ### "Cost Effective Chat Service" January 15, 2019 4.0 Pros Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales. Cons Would benefit from a screen-sharing or file-sharing feature. Review Source VR Verified Reviewer Presidente Used the software for: 1-2 years ### "Cloud internet help" April 7, 2018 5.0 This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way. Pros What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet. Cons What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used. Review Source Lee C. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Completely avoid this solution - they will rip you off" October 16, 2023 1.0 Pros There is nothing I like about the Clickdesk solution Cons They took a large payment of above €1,000 when we were inactive, not using the solution Review Source Aaron C. Web Developer Used the software for: 6-12 months ### "Great way for social connections and messaging" July 25, 2018 5.0 Pros Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties Cons A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind. Review Source Luciano G. Account Executive E-Learning Used the software for: 1-2 years ### "Useful" September 18, 2015 4.0 I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app. Pros Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting. Cons Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it). Review Source RM Robert M. mgr Sporting Goods Used the software for: 2+ years ### "Be careful... ClickDesk will charge for services not used... and will refuse to give a refund :(" October 27, 2021 3.0 Pros We used ClickDesk app for a few years, and it worked OK. Cons We used ClickDesk for a number of years. Unfortunately, they charged us for a year’s worth of service we did not want. As soon as we saw the charge, we contacted ClickDesk and told them we were not using this service and requested a refund. ClickDesk said since they already charged us, they would not give us a refund. What kind of business does that? We do not think it is right to charge a company for a service they are not using. We are very disappointed with ClickDesk’s business practices. We have a filed a complaint with the Better Business Bureau (BBB) to get our refund from ClickDesk. After this, we will no longer use ClickDesk, and we warn others to learn from our experience with ClickDesk and not use ClickDesk either. Review Source Nathan B. Founder & CEO Retail Used the software for: 2+ years ### "Poor Experience" October 18, 2018 2.0 Pros Worked ok as chat, but nothing special about it. Cons Customer service was pretty miserable, as was trying to reduce the number of agents. A bit dishonest in knowing what has changed or worked + making it look like you are going to be charged to change the plan. User interface was not helpful. Review Source VR Verified Reviewer Senior Wilson Fish Program Coordinator Used the software for: ### "One thing you use robot chat for ClickDesk, it is just like the robot to some customers. " April 5, 2018 3.0 Pros Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers! Good for the small business helpdesk. Cons Cost is expensive Customer support takes more than 7 days for the reply back to your tickets. Overall quality is poor due to customer support is poor! Review Source Estela R. Senior Software Engineer Used the software for: 6-12 months ### "I'm very happy" April 6, 2018 5.0 Pros I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today. Cons I really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work. Review Source Luisana P. System Engineer Higher Education Used the software for: 6-12 months ### "Practical and simple way to work" April 6, 2018 5.0 Pros There should be more companies as effective and fast as ClickDesk. undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way. Cons I really do not have any complaints about this company, I'm full of good reviews, excellent work and excellent service. Review Source SW Samuel W. Director of E-Commerce Health, Wellness and Fitness Used the software for: 2+ years ### "Stay away - ClickDesk is potentially double-charging your credit card and will stop communicating" December 21, 2022 1.0 Initially I was happy with the easy and good solution. Unfortunately, I was not prepared what followed next. The company double charged my credit card at least twice and then refused service till the end of our paid cooperation. Really bad company with almost non-existent customer service. Pros Nothing - no further development whatsoever in the last couple of years. Cons Everything, no or really bad customer service, none of the phone numbers are working, double charged my card several times and stopped communicating. Review Source Edward R. Gerente general Used the software for: 6-12 months ### "The best help desk with chat integration" April 9, 2018 4.0 My company can connect with customers without having to download additional add-ons or programs to my desktop. Pros I like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey. Cons In some case the connection isn't very quick. It tend to lose connection sometimes when engaging in a conversation. Review Source DF DARRYL F. ADMIN Used the software for: 2+ years ### "Terrible!" May 7, 2018 1.0 Pros Immediate chat with potential customers when it DOES work. There really isn't much good to say. Cons The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund. Terrible business practice and on principle alone would NEVER advise doing business with this company! Review Source Ryan K. Internet Used the software for: ### "Horrible" October 14, 2014 1.0 I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money. Review Source Andrew Z. Account Executive Computer Software Used the software for: ### "null" February 5, 2018 1.0 Review Source Chris C. Executive Vice President & National Sales Manager Financial Services Used the software for: ### "null" October 13, 2017 4.0 Review Source VR Verified Reviewer VP Design Computer Software Used the software for: 1-2 years ### "Live chat functionality that's easy to use and get implemented" April 10, 2018 4.0 Pros Quick and easy to add to your website with a simple code Easy to manage agents Offline mode to capture messages Good customization (styles/colors etc) Cons It could have a better support for geolocation. For example, display the live chat dialog for different locations managed by different agents. Review Source Keith A. Principal Internet Used the software for: Less than 6 months ### "null" October 21, 2016 4.0 Review Source MN Michele Nachum Used the software for: ### "Helping Customers Made Easy With Instant Chat Features — Review Of ClickDesk" September 21, 2012 5.0 For a “light” help desk product, ClickDesk offers numerous features to help you get started. While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it . This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships. Review Source SJ Shari J. Contributing Editor Used the software for: Less than 6 months ### "The platform is really complete. Really easy to deploy and start using. It's just plug and play." April 6, 2018 5.0 If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme. Pros You can use multiple access types, from your laptop or phone. Really reliable and simple to use, once you buy the program instead of just the free mode you have unlimited access. Cons So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem. Review Source JM Jeremy M. Founder Used the software for: Less than 6 months ### "Decent live chat for your SAAS website" April 4, 2018 4.0 Pros Easy to install and deploy, easy to manage, easy to customize... Definitely a solid live chat option. Cons ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Support](https://www.capterra.com/customer-support-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.