Who Uses This Software?

Data-driven marketers looking to take their marketing efforts to the next level, with the use of video.


Average Ratings

41 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vidyard
  • www.vidyard.com/
  • Founded 2010

About Vidyard

Vidyard is the video platform that helps businesses transform communications and drive more revenue through the strategic use of online video. Going beyond video hosting and management, we help businesses connect with more viewers through interactive and personalized video experiences, learn powerful insights on their viewing audience, turn insights into action with enterprise integrations, and prove the impact of their video programs.


Vidyard Features


Vidyard Reviews Recently Reviewed!


Great tool for Sales/Marketing

Dec 14, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -As a Video Producer, my favourite piece to Vidyard is that links never changed. I can make changes to videos and upload into their 'players'--and the link remains the same.

-As a Marketer, I love seeing our videos drop-off rates . Great to see how people are engaging with your work and if they videos are doing what they're supposed to.

Cons: It's easy to get carried away and put all of your vids on Vidyard--but it's expensive. The key is to be selective in what you want analytics on--and regularly prune your video total.

Overall: Vidyard is a great tool for Sales and Marketing teams to work together and get real financial value out of their videos.

Recommendations to other buyers: It's pretty user friendly. Enjoyable to play around wiht.

Great business tool for Sales & Marketing

Jan 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, integrations with Sales/Marketing tools, great for producers to get insight into how their videos are being consumed

Cons: Would like more options in reporting

Overall: Vidyard is a great business tool for Sales and Marketing teams to use video in a way that contributes to revenue. Adding Salesforce integration is vital to a) sales reps using video content b) demonstrating the # value video actually contributes to the bottom line.

Capterra loader

I use Vidyard everyday and love it!

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: As an SDR, I love Vidyard's platform. The biggest selling point for our team was their integration with SalesLoft. We can easily create personalized videos for our prospects, layer on case studies and other marketing resources and send them through a SalesLoft template or via gmail.

Cons: I wish that Vidyard allowed for scripts to be running alongside the screenshot while you are making your videos

Overall: We have loved Vidyard!

Capterra loader

Great quality and easy to use

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This platform is very easy to use and the browser plug-in makes video recording and option selection very easy. It helps me give the best service to my clients because I can send them visual instructions on tasks they need assistance with so they do not have to read a "step by step" guide on how to do things.

Cons: No major issues at all. I wish there was more options on how the screen & camera format could appear but thats just a personal preference.

Overall: It requires little training to get started and how to use effectively. Easy to download, use and share. Happy Vidyard user!!

Vidyard is a necessity!

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vidyard has been instrumental in my career. I increased my response rates by 9% using video in my sales outreach. Vidyard is what gets me to my quota, and I would not be half as good at my job without it!

Cons: My only complaint about Vidyard is when there is a software update. Only because the first video I make after an update doesn't save and I have to redo it.

Overall: Our sales team could not function without Vidyard.

Vidyard -- a "new way" and easy way for you to reach more customers with video email

Nov 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Vidyard is such a simple tool to use. You can simply create in front of your pc and attach it to an email for your customer or prospect to open. It's a better way than you emails getting deleted when prospecting and has a great feedback tool to tell you when your prospect opens you Vidyard video and how much they watch or how many times they watch. Sales people get great feedback from their customers because it's new and different. You can even do a voice/video email with a powerpoint and send in an email.

Cons: I have no complaints at all. The software performs exactly the way they described. The software does not work by itself so you have to have your sales people use it as a tool.

Overall: The Vidyard customer support is excellentand always there to help with questions.

Capterra loader

Vidyard is hands down one of the best software products I have used in sales, it is a gamechanger!

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vidyard makes it super easy to send personalized videos to prospects and I have never gotten more responses now using Vidyard! Customers and prospects love the personalized touch!

Cons: Vidyard is easy to use but sometimes it can have lag in putting videos into emails. The only thing I wish Vidyard has was filters.

You need this sales tool!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best sales video tool ever!!!This has helped us increase so much business!

Cons: Nothing bad to say about this tool. They are always innovating.

Vidyard review

Aug 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the fact that it is a new interactive way to communicate with customers. Adding a personal message to customers with an insightful video is awesome.

Cons: It took me a little bit of time to get comfortable with the features and functions. Once I became comfortable with the software it became very useful.

Overall: It has been a pleasure. It adds another element to my emails that makes it interactive and personal, which my customers enjoy.

Capterra loader

Good video platform for easy video recording and sharing

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This platform is a really useful tool when I want to record myself talking, or when I want to record the screen of my computer and share it to someone else. It's nice the way it get connected with your google drive and the video automatically generates a link that you can share to everyone.

Cons: You can't download your video in the free version, that could be a problem if you want to use it offline in a presentation.

Overall: Very good tool that helps me share video fast and easy with other people through links. I use it a lot when I have to make a tutorial of something I'm doing on my notebook.

Capterra loader

Video Sales Made Easy!

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Vidyard offers several integrations to other sales platforms that has been extremely useful! Video selling is definitely taking off and Vidyard has been ahead of the game. The plug in allows you to make videos from anywhere online, which is great when you are on the company website for the prospect and are able to show personalization while creating your outreach video.

Cons: The videos are able to be edited but you can of course try again until you get it perfect!

Love the Analytics and Livestream Feature

Dec 12, 2016
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the analytics and data provided by Vidyard.

Cons: The user experience could be a lot better because I sometimes have trouble finding out where certain features are and how to activate them such as changing the color of a player, etc.

Overall: Great platform for videos, the analytics are so on point, we've found it extremely useful to see where users replay, drop off, skip in our videos. Can't wait to see future features!

Recommendations to other buyers: I'd love to see an easier onboarding for those totally new to Vidyard and have Playlists and Videos differentiated and explained better in detail.

Makes Sales Easier

Dec 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're in the SaaS world and the people that we target are people don't always want to get on the phone unless they have to. So this is a great way to make emails more personable and allows us to not have such lengthy emails. I would recommend it to anyone that is in software sales.

Overall: The system is easy to use and it does what I need it to do. I highly recommend it.

Great for Video prospecting

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most is the ease of use. I can create a custom video for a prospect and share it directly with them.

Cons: What I like the least is the the fact that I can't change the size of my video cam picture.

Overall: Great tool for following up and prospecting new clients.

Great tool to creatively get in touch with elusive prospects

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most about this tool is that it helps me focus on visual attractions for my prospects and instead of just typing what I want to get across I can just show them

Cons: Well no major issues with the tool if I had to pick something I would have to say I would like for them to have better integration with the actual email template or access within the email engine you use in my case Gmail

The Ferrari of Online Video Players and Video Hosting

Dec 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: When looking at other video players for our organization we looked at many different video players including the big ones like Wistia, Vimeo, and of course Vidyard. We decided to go with Vidyard because they have rock solid video hosting, cutting edge features, and solid customer support. We have hundreds of videos that we wanted to put on our website and on our YouTube channel. VIdyard lets you push videos directly to YouTube with closed captions, titles, and descriptions. Vidyard lets you customize email gating on your videos (not just email). Then you can sync those leads with your marketing automation platform. Vidyard lets you add custom annotations to any video at any time in the video so you can engage viewers and drive them to the pages you want them to go to.

Capterra loader

Embed videos in emails

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love using Vidyard to connect with prospects. The embedded GIF in emails is my new favorite feature.

Cons: Sometimes it freezes when I am trying to save a video- it is frustrating to have to re-record it again.

Vidyard provides insights into video that builder better businesses

Jul 25, 2012
5/5
Overall

Comments: Our company (tech start-up, SaaS) uses video in a couple of difference ways: to drive trial sign ups; as a support tool; and to keep customers on top of product changes. The only reason we know that our videos increase conversions and ultimately improve our bottom line is because of Vidyard. Vidyard's player analytics and comprehensive customization options helped us figure out what our basic video strategy should be, fast. It allowed us to quickly iterate our player display options instead of needing multiple videos, to optimize conversions. Vidyard's interface is very user friendly and while the tool is simple and easy to use, the analytics and insights are far from trivial and pack a big punch. Definitely a great product that I would suggest to any company that is even thinking video strategy.

Awesome platform for video!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Vidyard makes it easy to incorporate more video into your marketing efforts. We primarily use it as a sales enablement tool, allowing our reps to use GoVideo to embed their own personal videos into their outreach efforts. Also love the amount of insight and analytics we have access to when looking at video performance.

Cons: Tons of great features with Vidyard but it can sometimes get a little overwhelming. Would be great to see some of their features more simplified and better organized within the platform.

Incredibly flexible video platform

Dec 14, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Very flexible

- Full-featured

- Strong analytics

Cons: - You have to add some custom CSS to get the video to be responsive

Overall: We are looking to implement more video into our marketing but we needed the ability to fully customize the look and feel of everything in the video. Vidyard is very flexible and allows us to build custom CTAs, Annotations, forms etc. that completely match our brand.

Vendor Response

by Vidyard on December 15, 2016

Thanks Dustin! Great to hear.

Mar 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

This tool is creepy and pointless

Apr 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing. This tool was forced on me and has been nothing but a time waster. They claim a number of successful use cases but can't provide examples and in practice - across a team of 20 inside sales reps who had to use it daily (as a pilot test) not one person saw success.

Cons: The platform is clunky, pops up unwanted. The videos rarely saved correctly. But most of all the ROI on the time it takes to record these things is 0%.

Not sure why it's priced so high

Oct 03, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's a fairly easy tool to learn and it's now the go-to video tool for bigger brands like HubSpot. It also has a fair amount of marketing-friendly features, such as adding CTAs and whatnot.

Cons: The price is definitely not worth the features it delivers, in my opinion. What can you do in Vidyard that you can't do with some design skills and YouTube or Wistia? I'm not a fan.

Turn-key solution for all our video needs

Jul 26, 2012
5/5
Overall

Comments: I run a educational non-profit and has had a wonderful experience using VidYard to host all of our educational videos for students studying for college exams. Their back-end interface is straightforward, their embedding capabilities makes it seems like I have my own video server service. The analytics VidYard captures is simply addictive (in a great way), providing great information about who, when, and their experience with the videos. Competitive price and fast customer service. It's a no-brainer for us.

Incredibly easy screen-cap software for creating training videos

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how Vidyard is free. I use it to screen capture my actions to share with people outside of my office, so they can see how to do specific things. It's incredibly easy to use and it has been totally hassle-free.

Cons: I have no negative issues to report with Vidyard. As I use a free version and it does everything I want it to, I am totally satisfied.

Overall: I am able to share best practices with remote users without having to schedule skype or zoom calls with each person. This saves me a lot of time.

A fresh new training video database

Mar 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that you can talk and interact with a crowd group or send a pre-recorded training or message to a group of people. Also love that you can send it by link so that you don't waste a lot of space sending out to multiple recipients.

Cons: There's so many platforms now and so it's not his greatest some of the Microsoft, Skype, WebEx, lync options we have to choose from

Overall: It is nice on the pinch to send training materials to 20 or less people.

Free version, easy to use, great way to stand out in email, friendly customer support.

May 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chrome plug-in makes it so there are just a few clicks to create a video, and it doesn't take you far out of your normal Chrome/Gmail routine. Free version is as good of a value as you'll get. Quality of screen recording is high.

Cons: Not many complaints. A few more robust annotation tools for the videos would be nice, but it doesn't need much more.

Overall: Increased lead generation. Easier to personalize emails. Simple video customer support.

A lot of Integration available with this software

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the live feed and the conversion from static presentations to video.

Cons: So far everything has met or exceeded expectations.

Overall: Vidyard live is a nice platform to live stream from. We have a lot of live events that we do and for years weren't able to adequately live stream. We do use Facebook live for some things, but for events that we want to have a higher quality video we use Vidyard. The other thing we really use it for is taking static presentations and turning them into videos. This is a nice function.

Great free video recording

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to see how often a video had been viewed. I appreciate using links to email the video instead of a file.

Cons: I think it slows down Google chrome use. It takes a while to start up and is one of the last items to run on start up.

Already Have Recommended

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: totally custom options

engaging

relevant to todays marketing

Cons: pricing is not listed, you have to talk to a sales person to even get an idea of pricing

Overall: I've worked with the trial, and I think it's a wonderful tool. I have recommended it to a friend already.

Vidyard allows me to take personalized videos and send them to prospects or customers

Jul 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vidyard allows me to take personalized videos and send them to prospects or customers in an active deal cycle. It has a seamless integration with Gmail

Cons: I don't really have any problems with the software, they have done well integrating into Gmail and SalesLoft which is what I use

Overall: I am able to send videos easily through Gmail and sales automation. Track opens, views, etc.

Everyone needs to try Video

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use- great features for the free trial.

Cons: I think it is straight forward and get's the job done. There is definitely more when you pay for it.

Overall: great!

A very cool, intricate way to capture videos and share with your leads/customers on the go.

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love that you don't have to open up a tab or launch a system to capture your videos. It takes a lot of steps out of the equation

Cons: I wish that it was a little simpler as far as sharing, editing, and capturing the videos. Getting to that point is easy, but they made the process for taking action with your video a little muddy.

Overall best B2B Video Marketing Platform

Dec 13, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: In terms of general functionality and usability, Vidyard is by far the best video marketing platform for business. Out of any VMP, it has the best integrations and data flowing through our Marketo and Salesforce.

Vidyard is great!

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Their customer service and tech support are really on point and they make it so easy to work with. In addition, their API is so expansive it makes automation really easy. Great!

Simple to use, informative, and plenty of valuable information.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our company realized that in order to educate our clients, we need to provide content through video. After searching the web, we found VidYard. It educated us a different and more relavent way to get to the market we are trying to reach. Simple and powerful videos. This softare has taught us the cutting edge tips on how to reach our audience.

Cons: It sounds easier than it is. Probably because I'm not a naturall tech guy. BUT, they do have excellent and friendly technical support team that walks me through on the material.

Overall: Marketing advice and audience expansion

Overall product is good

Oct 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our marketing team is using it and like it. We initially got it as a reference but now team likes it.

Dec 04, 2018
4/5
Overall

Solid enterprise platform video product but isn't the best

Jul 02, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Very good videos platform that can do a lot of neat stuff for external customer videos and also comes with a great library feature if you want to add it to an intranet

Cons: Reporting is not very robust and it is a very expensive product. I wish it came with more features for it being considered an enterprise level software

Users don't really use it as they should

Mar 07, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: It was easy to implement and has great functionality. The integration with Salesforce was especially simple.

Cons: Not really a fault with the service, but users don't enjoy sending videos of themselves and it doesn't seem to garner much attention from leads.

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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