--- title: "Vidyard Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vidyard the right Screen Recording solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/125653/Vidyard/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Vidyard 4.5 (125) [View alternatives](https://www.capterra.com/p/125653/Vidyard/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Vidyard Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews MS Mehran S Independent creatorComputer Software, Self-employedUsed the software for: 6-12 months. “Vidyard has helped me to create videos with screen recordings powered by its powerful AI and also has powerful sources like Ai script generator and housing which are very helpful“ February 23, 2025 AS Alexander S Head Enterprise salesInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Aside from the lack of integrations“ December 17, 2025 MW Marissa W Senior Account ExecutiveComputer Software, 501 - 1,000 employeesUsed the software for: 1-2 years. “Overall, my experience was good; however, my company has shifted to using Consensus to share videos as it has more analytic tracking capabilities and seems more viewer friendly when sharing.“ November 14, 2025 MS Mehran S Independent creatorComputer Software, Self-employedUsed the software for: 6-12 months. “Sometimes the support is difficult to contact“ February 23, 2025 MW Marissa W Senior Account ExecutiveComputer Software, 501 - 1,000 employeesUsed the software for: 1-2 years. “I like the different options of screenshare and personalization for creating videos.“ November 14, 2025 Wendell J Founder/SEO SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Sadly, they removed a lot of the functionality from the free version and we lost a lot of videos“ February 21, 2023 GT Gary T Learning ArchitectTelecommunications, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The interface is simple and straightforward, and it works really well for managing a video library and sharing videos.“ March 10, 2025 SM Sham M FounderEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Which is a shame because some of our videos needed higher resolution.“ September 22, 2023 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rick H. Director of Sales Marketing and Advertising Used the software for: 2+ years ### "Great screen capture platform with easy sharing " August 21, 2022 4.0 I've had great success with Vidyard and terrific conversations with their sales team about their packages. Pros Vidyard works with a minimum of muss and fuss for screen sharing. There are lots of players in this space but I still like Vidyard best for basic screen capture. Its easy for customers to use and easy for me to create and send videos Cons the paid plans were a little out of whack with some of their competitors. Free, of course, is fine for basic use but they seem to be looking for enterprise users not mall business. Alternatives considered [Loom](https://www.capterra.com/p/191187/Loom/) Reason for choosing Vidyard I liked the gmail integration and the straight-forward user interface. Review Source MS Mehran S. Independent creator Computer Software Used the software for: 6-12 months ### "Vidyard!Powerful video maker" February 23, 2025 4.0 My overall experience has been very positive. Vidyard has helped me to create videos with screen recordings powered by its powerful AI and also has powerful sources like Ai script generator and housing which are very helpful Pros The thing i most like about vidyard is it helps to track the progress of all the people on the team in an easy way.It has great organisation options Cons Sometimes the support is difficult to contact Switched from [Screencastify](https://www.capterra.com/p/163770/Screencastify/) It lacked many options which vidyard has like many collaboration tools Review Source MW Marissa W. Senior Account Executive Computer Software Used the software for: 1-2 years ### "Vidyard for Video Sharing - B2B Software Sales" November 14, 2025 3.0 Overall, my experience was good; however, my company has shifted to using Consensus to share videos as it has more analytic tracking capabilities and seems more viewer friendly when sharing. Pros I like the different options of screenshare and personalization for creating videos. For example, you can record through just screenshare, screenshare while visually capturing you in it speaking along, or you can just record yourself. Cons It seems like I often ran into difficulties with sharing and giving others access to the videos. The links would not work or would stop working depending on the browser or how you are trying to view them. Review Source jT john T. Account Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for video creation" May 9, 2023 5.0 Great tool to have in your video creating arsenal, I have been using it a couple years now and its very easy to use and my customers love the videos. Pros I like that it has enough features like Chrome extensions and a mobile app that you don't necessarily have to go into the website all the time to create a video. Cons I think it would be nice if they added more features for editing videos. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) The visibility and efficiency of making a video on Vidyard. Review Source ES Ed S. CVO Marketing and Advertising Used the software for: 1-2 years ### "Gold standard of Video Marketing and Sales Enablement" June 7, 2022 5.0 Love the platform and it's functionality and integrations Pros Incredible integrations and ability to drive engagement with outbound sales enablement campaigns Cons Customizing Landing Pages where video is hosted requires CSM coding and not drag and drop page builders Alternatives considered [BombBomb](https://www.capterra.com/p/117295/BombBomb/)[Covideo](https://www.capterra.com/p/190001/Covideo/)[Video Recording in Wistia (formerly Soapbox)](https://www.capterra.com/p/182208/Sopabox/)[Dubb](https://www.capterra.com/p/203824/Dubb/)[Loom](https://www.capterra.com/p/191187/Loom/) Reason for choosing Vidyard Features, functionality and native integrations Switched from [Video Recording in Wistia (formerly Soapbox)](https://www.capterra.com/p/182208/Sopabox/)[Dubb](https://www.capterra.com/p/203824/Dubb/)[Loom](https://www.capterra.com/p/191187/Loom/) Features, functionality and native integrations Review Source AW Adam W. Business Development Manager Internet Used the software for: Less than 6 months ### "Great Chrome extension for screen recording" January 25, 2023 5.0 Pros It is easy, intuitive and works as a Chrome patch! Cons Nothing to say here. It is great for free usage, but it is limited for 25 videos only Switched from [Bandicam](https://www.capterra.com/p/188396/Bandicam-Screen-Recorder/) Bandicam is not intuitive, there is no sharing option and you need to struggle to find where your files are saved Review Source AS Alexander S. Head Enterprise sales Information Technology and Services Used the software for: 2+ years ### "Freemium version is best" December 17, 2025 4.0 Positive it did what I needed but hasn’t developed and the premium features aren’t worth investment in my opinikn Pros Vidyard was first proper screenshare prior to loom. Provided good free functionality but never enough value on premium features. Cons Very buggy and often seemed to glitch and freeze on the chrome extension. Aside from the lack of integrations Review Source GT Gary T. Learning Architect Telecommunications Used the software for: 6-12 months ### "A simple tool for video management" March 10, 2025 4.0 As a basic user, I find Vidyard to be a great tool! The interface is simple and straightforward, and it works really well for managing a video library and sharing videos. I mostly use Vidyard for storing videos, and later sharing and hosting them in our learning content. Pros The ability to easily manage libraries of videos, and then go on to share them, is what stands out for me. It is very easy to find videos from your library, and you can then download, edit, or share in a way that suits you. There are tracking and reporting options available too, however I have not used this feature. Cons One downside is that while Vidyard is simple and easy to use, its basic interface may feel a bit too minimalistic for users who are looking for more advanced customization features. If you are hoping to use video editing with this tool, you might end up finding yourself using a different tool which can lead to extra costs. Review Source Almir B. SDR Computer Software Used the software for: 1-2 years ### "Unlocking Video Marketing Potential" June 10, 2023 5.0 Pros With Vidyard, I have the ability to upload, organize, and store all of my video content in a centralized location. This streamlined approach makes it effortless to access and share videos with my target audience, ensuring a smooth and efficient distribution process.Vidyard also empowers me to personalize and customize my videos, enhancing their engagement and relevance. The platform offers a range of features, including the option to create custom video thumbnails, incorporate interactive elements, and even include personalized video messages. These capabilities enable me to deliver a tailored viewing experience, resulting in higher viewer engagement and improved conversion rates. Cons When first getting acquainted with the platform, there might be a slight learning curve involved in navigating and utilizing its features. However, with a bit of time and practice, users can quickly become comfortable with using the platform efficiently.It's worth noting that Vidyard's pricing structure may be considered relatively high, particularly for smaller businesses or individuals operating with limited budgets. It is important for potential users to carefully evaluate their financial resources and needs before committing to a subscription plan with Vidyard. Exploring alternative options or reaching out to Vidyard's sales team for potential discounts or customized pricing plans may also be beneficial in such cases. Review Source Wendell J. Founder/SEO Specialist Marketing and Advertising Used the software for: 1-2 years ### "Explainer videos made easy" February 21, 2023 5.0 This software has been great for us internally with creating explainer videos for our SOPs and instructions for one off tasks. We still use this software but not as frequently as when we were still building out our SOPs. This software is a great tool for a team of 2 or more that need explainer/reference videos. Pros It is easy to setup and add as an extension within Google Chrome. The recording is simple and it allows moving between tabs and screens. Cons Sadly, they removed a lot of the functionality from the free version and we lost a lot of videos Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "Easy and reliable recording tool " March 25, 2025 4.0 Pros It's very easy to use when I want to record a quick video within my sales engagement tool and doesn't take much navigation or clicks to record a video. Cons It can be glitchy sometimes and doesn't populate my video right away in the email I attach it to. Occasionally, my recording is cut shorter than when it actually was. Review Source MB Mike B. Senior Business Development Manager Financial Services Used the software for: 1-2 years ### "Get Vidyard and use it ! " October 28, 2024 5.0 I am the top user of Vidyard on my BDM team. I have sent out hundreds of Vidyard videos and I have been very pleased at the number of opens those emails have received. Pros Vidyard allows me to create a unique method of outreach that is a great contrast to the usual canned emails our prospects receive by the hundreds every day. Cons I love Vidyard. There is no downside to it. Review Source DC Douglas C. Business Development Strategies Advisor Insurance Used the software for: Less than 6 months ### "Great Video Communication Software" September 28, 2022 5.0 Vidyard is great. It allows us to connect with our customers more as well as understand our customers. It is great for training as well as promotions Pros There are a lot of things I like about Vidyard. Firstly the ease of use of recording your screen or yourself is quite simple. The second is the analytics. In today's competitive market, it is important to hear from our consumers and how they are interacting with us. Looking at how long they watch videos for, or how they respond to certain videos is important for our growth. Social sharing is also important for our team. Our team can easily send out email blasts for videos they have recorded straight from the website, or they can share through multiple social media platforms. Also, the chrome extension is very useful to create and send quick videos. Cons The only thing is that some of the more complex technical marketing ideas take too much technical knowledge and is hard to coordinate with the IT team to fulfill some of the more challenging requests. Otherwise it is a great product. Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/) Price and flexibility Review Source VR Verified Reviewer Senior Sales Development Representative Computer Software Used the software for: 1-2 years ### "Vidyard is a necessity!" September 20, 2018 5.0 Our sales team could not function without Vidyard. Pros Vidyard has been instrumental in my career. I increased my response rates by 9% using video in my sales outreach. Vidyard is what gets me to my quota, and I would not be half as good at my job without it! Cons My only complaint about Vidyard is when there is a software update. Only because the first video I make after an update doesn't save and I have to redo it. Review Source VR Verified Reviewer Manager of Design Success Marketing and Advertising Used the software for: 1-2 years ### "Vidyard is perfect for creating quick screen cap videos" June 24, 2020 5.0 Much of the time we use this to create step by step videos of how clients are able to update their website and be able to edit/update different types of content. It really just takes seconds to get started using the chrome extension. it's great. Pros I like how quickly I'm able to make a screencap video, which we generally use for trainings both internally and externally. Cons For my purposes, there is really nothing that I especially dislike about the software. I know that it's much more powerful than the purposes that I use it for, but it's honestly perfect for my needs. Review Source TL Tristan L. Sales Computer Software Used the software for: 1-2 years ### "Vidyard is great" December 3, 2019 5.0 Great. It has helped us connect with customers in an industry where it can be challenging to allocate time to training and software setup. Pros I would recommend vidyard to anyone. We use it for creating training videos for our support team as well as quick customer screen captures for client training. Love the chrome extension, once set up, super easy. Cons Not a lot. I wish the link for the video and the link in the web browser were the same but i am sure there is reasoning why they aren't Review Source EÖ Eyüp Ö. Industrial Engineer Financial Services Used the software for: 6-12 months ### "Vidyard EO" April 19, 2022 4.0 I am preparing videos more carefully by looking at the analysis. Pros I can see the analysis of the videos much better. In this way, I can prepare better videos. Cons The site crashes while making some videos. My videos are wasted Switched from [StoryXpress](https://www.capterra.com/p/203376/StoryXpress/)[Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Better video analytics Review Source SM Sham M. Founder Education Management Used the software for: 2+ years ### "Convenient screen recording " September 22, 2023 5.0 Pros I really found vidyard easy to use. It's really well integrated into google chrome. Exporting and sharing videos is easy. Cons I don't like how you are restricted by the quality of your export. Which is a shame because some of our videos needed higher resolution. Review Source VR Verified Reviewer Head of Marketing E-Learning Used the software for: 6-12 months ### "Best videos for quick tips" October 12, 2020 5.0 Vidyard has been a great solution for making it easy to show our customers how to do specific actions on our platform. Pros I love the ease of sharing my screen and easily capturing what I am demonstrating in my product. I also like the search feature and being able to embed videos. Cons The trimming tool only works at the end instead of inside the video which would be more helpful. And the version I have I don't have folders. Review Source SN Sophia N. Customer Success Manager Online Media Used the software for: 6-12 months ### "My customers love my videos!" March 27, 2019 4.0 I use Vidyard to answer customer questions and it works! Pros I love being able to answer a question with a video. It is much easier to create a quick video on how to use our product than to type out a reply. Furthermore, my clients have told me that they love my videos. Cons I wish I could create folders for my videos so searching would be easier. Review Source MB Matt B. Founder Computer Software Used the software for: Less than 6 months ### "The best option for screen capture and demo videos" December 31, 2020 5.0 Pros So easy to use and setup. The chrome extension make it easy to record and send videos right from your browser. We use it for client outreach to make personal introduction videos, which always get a better response than normal test emails. The best part is you get a much more generous recording time than Loom on the free plan, but upgrading to paid open up all the analytics you need to see how many people have viewed your videos which is super helpful for sales teams. Cons Some of the high end paid plans are a little expensive, but the benefits are there to see. A must-have tool for teams that do lots of demos for clients or for sales teams to make personalised videos for outreach Switched from [Loom](https://www.capterra.com/p/191187/Loom/) Longer recording time on the free plan Review Source HC HUGO C. support Computer Software Used the software for: 1-2 years ### "Take some time to get familiar" November 15, 2019 4.0 Needed some professional help to get it setup at first, due to unfamiliar with the terminology used in the software. Pros Upload of video seems pretty fast and the service rarely becomes unavailable. The uploaded video very 'portable' for use on different online platform like SharePoint and Lithium. Cons Buttons and labeling in the user interface not always make sense. Folder structures also take time to get used to. Review Source VR Verified Reviewer Social Media Manager Used the software for: 6-12 months ### "Incredibly easy screen-cap software for creating training videos" April 10, 2018 5.0 I am able to share best practices with remote users without having to schedule skype or zoom calls with each person. This saves me a lot of time. Pros I love how Vidyard is free. I use it to screen capture my actions to share with people outside of my office, so they can see how to do specific things. It's incredibly easy to use and it has been totally hassle-free. Cons I have no negative issues to report with Vidyard. As I use a free version and it does everything I want it to, I am totally satisfied. Review Source VR Verified Reviewer Business Development Representative Telecommunications Used the software for: Less than 6 months ### "Decent Outreach Tool" July 4, 2021 3.0 Pros I liked being able to customize videos to send to prospects. Cons It seems like Vidyard was not a fully fleshed out tool (circa 2019). The tool would not allow me to make edits or revisions to an existing recording - rather it would only allow me to record one video and then have to delete it and re-record a new one. I spent an entire Sunday making customized videos for about 25 prospects and even after all of that effort had no return on that investment as no prospects responded. Review Source VR Verified Reviewer Director, Sales and Business Development Computer Software Used the software for: Less than 6 months ### "Free version, easy to use, great way to stand out in email, friendly customer support." May 20, 2018 5.0 Increased lead generation. Easier to personalize emails. Simple video customer support. Pros Chrome plug-in makes it so there are just a few clicks to create a video, and it doesn't take you far out of your normal Chrome/Gmail routine. Free version is as good of a value as you'll get. Quality of screen recording is high. Cons Not many complaints. A few more robust annotation tools for the videos would be nice, but it doesn't need much more. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.