# iSell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iSell the right Travel Agency solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125664/iSell/reviews --- iSell 3.9 (22) [View alternatives](https://www.capterra.com/p/125664/iSell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iSell Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews Farid H National Marketing ManagerWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “Once set up iSell is a very reliable and efficient tool that allows us to process large volumes of bookings with complex itineraries.“ October 21, 2022 KG Katina G General ManagerWholesale, 11 - 50 employeesUsed the software for: 1-2 years. “The API links that we can use are good. “ November 24, 2022 BC Bogdana Ioana C Training & Support NLLeisure, Travel & Tourism, 201 - 500 employeesUsed the software for: 1-2 years. “As for integration is good that we know that all the bookings made via API/XML can be found on one place.“ March 14, 2022 LC Lília C Product & Content B2CExecutive Office, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It's very easy work with the plataform, and the costummer support is fantastic.“ October 13, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Farid H. National Marketing Manager Wholesale Used the software for: 2+ years ### "As a Tour Operator, iSell/ iBos are our crucial technology partner " October 21, 2022 4.0 We have used iSell for over 6 years, and it has proven to be the ideal travel software solution for our business and now powers the entire booking journey from quote to booking, CRM, documentation and mid-office finance. Pros Having Australian based Account Managers who understand our business needs, was one of the primary reasons we chose Traveltek and we now use most of the modules in their software suite. Once set up iSell is a very reliable and efficient tool that allows us to process large volumes of bookings with complex itineraries. The upcoming Product Roadmap looks very promising and makes us confident that Traveltek will be able to deliver our technology needs for many years to come. Cons It’s not a quick install and go. To make the best use of the system and utilise all the available features requires time and staff resources. API connectivity with Hotel Channel Managers is limited, however it does offer a large selection of connectivity options with Bedbanks and Consolidators. Review Source KB Kelly B. Reservations Supervisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Francis Travel Marketing" February 9, 2022 4.0 Pros Product is fairly straight forward and easy to manage/use. I like the live API links with some of the cruise lines that we deal with. Cons Wish the reporting was a bit more stock standard. We deal in different currency's which threw the team off when they were first sorting the product for us. This can be a pain and time consuming when working out the different ROE's etc when payments are made I still don't think we use this system to it's full capacity. Reason for choosing iSell At the time Odysseus was newer and didn't seem as up to scratch as ISell. I believe they have streamlined since then though. Review Source KG Katina G. General Manager Wholesale Used the software for: 1-2 years ### "It is not the easiest of systems to work around. " November 24, 2022 3.0 The support from the APAC team has been great, however, we launched during covid and we are struggling to get the system where we want it to be. This is partly our issue as no time to dedicate to load it correctly, however, I don't believe at the initial roll out we were given the 100% support we needed to get it right . Loading hotel rates & specials is time consuming and repetitive and should be much simpler than it is, given the claims that the system is advanced. There is no functionality to generate emails to suppliers from the system. We were also promised 100% API link to our key supplier in Canada, this is still pending 2 years later. Pros The API links that we can use are good. Cons Difficult to load rates and specials for hotels. TT is geared to cruising. Our company is unique , in that we specialise in tailored made itineraries and not your standard holiday packages Review Source BD Barbara D. Sales & Marketing Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Very useful sales software " March 9, 2022 4.0 It was a long way to learn but finally a good experience and happy with the product. Today, we look forward to improvements. Pros Being connected by API to cruise companies allows a faster and smoother sales process. It also saves customer information, quotes, and reservations that allow you to do business management. Excellent financial controls that we can manage commissions per branch and the supplier configuration. Cons The learning process was not fast. Today we are unable to modify a booking made online. Some reports do not save all database fields. The date of payment or final payment cannot be given by the cruise line API the user has to configure it manually. Reason for choosing iSell More suited to our needs Review Source IH Ian H. Lead Project Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "5 years in - and still no other solution to match" October 14, 2022 4.0 Generally a good experience. 5years in with no foreseeable plans to move out business to different solutions. Pros here at Fred Olsen Travel - we launched with iSell (& iBos) some 5 years ago. Whilst it was initially a bumpy journey, 5 years later - we still use both modules for over 80 of the business. The platform is intuitive, and allows for logical holiday bookings across multiple elements whilst retaining a competitive licensing structure. Cons Bespoke development work has previously highlighted misunderstandings and issues along the way, but Traveltek have more recently changed processes and seem to be handling this aspect much more efficiently. Reason for choosing iSell As above - iSell was able to offer greater automation, growth and a competitive license structure Review Source BIC Bogdana Ioana C. Training & Support NL Leisure, Travel & Tourism Used the software for: 1-2 years ### "overall a good and involved partner" March 14, 2022 4.0 We manage now to process cruise bookings via API/XML. It completes our overall product Pros The soft is not hard to use for online bookings. As for integration is good that we know that all the bookings made via API/XML can be found on one place. Cons We integrated the soft for cruises. It was not an easy process as each cruise company has its own rules. It was a time consuming process. More the integration with our existing business process needed from our part a very laborious extra work - for instance for the cancelation penalties and also price/comision policy. Review Source RG RobertPieter G. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Isell review" March 9, 2022 3.0 Pros A lot of features, but it takes time to set it up to the client. Cons Missing a lot of API's. When there is a problem, takes time to tackle. Reason for choosing iSell Complete picture, price-quality. But if I will do it again if I knew now the issues and problems after 3 years, I don't think so. Also the lack of API's is a pitty. Review Source FM Fanny M. general manager Telecommunications Used the software for: 2+ years ### "Mundocruceros´experience" October 14, 2022 4.0 Pros the tool helps us to answer quickly and in less time Cons yes, there are some aspects to be consider: 1.-Statistics are not exacts as some items are duplicates and the margen of error is too big. 2.- There are some documents that have to be done from zero, without having the option to updte it Review Source ARB Anna Renata B. Operations Coordinator Maritime Used the software for: 2+ years ### "Discover Cruises Review" October 13, 2022 4.0 Pros The practicality to make quotes, make reservations and send these documents to customers. Cons Sometimes it takes a long time to load and be able to connect availability with the supplier. We have to keep logging in and out, leaving and coming back from the page when we have to quote several cabin categories in the same inquiry. Review Source VR Verified Reviewer Product Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "ISell Review (Cruise)" September 18, 2018 4.0 The best platform for selling bespoke dynamic cruise packages in the market. Pros Api connectivity with a wide range of cruise companies provides maximum reach and best choice for the customer. Cons There is a lack of comprehensive documentation for user training, particularly as you move further fropm the core product, but this is due to the bespoke nature of product development. Review Source SM Stephen M. Senior Travel Systems Analyst Leisure, Travel & Tourism Used the software for: 2+ years ### "Search/Book & Administration" October 14, 2022 4.0 Pros Good for searching multiple suppliers across multiple components. Good booking management functions & flexible documentation options. Cons Limited CRM and permission settings are complex and at times unclear. Review Source SC Steve C. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "I-Sell" October 17, 2022 5.0 Excellent Pros Ease Of Use - Good Customer Relations Management Cons Contact & Customer Name sometimes carries over from previous file Review Source SW Shawn W. Director Retail Used the software for: 2+ years ### "iSell Review" October 20, 2022 4.0 I'm happy with the overall experience of iSell. The help desk and development can we slow. However the finished product is of good quality. Pros A great product to sell cruises to your clients. The software allows clients to interface with cruise lines inventory. The product is easy to use. Cons The software can we confusing at times, especially if there is a lot of cruise fares. There is not a lot of customization available. Review Source VR Verified Reviewer Ejecutivo Plataforma Digital Leisure, Travel & Tourism Used the software for: 2+ years ### "my experience" September 20, 2018 4.0 Pros easy to use, very friendly with the user Cons now that your are increasing your market i Latin America, you may think in a spanish version Review Source CS Carolina S. Operation Director Maritime Used the software for: 2+ years ### "Good product but day to day things dissapoint us" October 1, 2018 2.0 We still havent received basic reports, from time to time erros that had already been solve start to show again, support is not efficient nor very trusty, small adjustments ALWAYS have a high cost. The product certainly is good, there´s a high cost involved, but the day to day things frustates us. Pros Automation to create a quote/ booking and send documents Cons Burocracy to make small changes and even erros corrections take forever you cant trust what support tells us, bc sometimes you find out that the answer they gave you was incorrect Review Source Response from Traveltek October 3, 2018 Hello, Many thanks for taking the time to leave a review. We have taken on board your feedback and are disappointed to hear that you are having support issues. Our Client Services team is looking into this now and will reach out to you to resolve these concerns. Kind regards, Traveltek Team GL Gavin L. Director Airlines/Aviation Used the software for: 2+ years ### "Alright as a basic tool." March 9, 2022 3.0 We use it to search hotel suppliers quickly for price matching. Pros It's fairly quick and it's simple to use. Cons It offers very basic functionality so you can't do most things on it. Review Source LC Lília C. Product & Content B2C Executive Office Used the software for: 2+ years ### "B2C XML integration Agencia Abreu in Portugal" October 13, 2022 4.0 It's good! Pros It's very easy work with the plataform, and the costummer support is fantastic. Thank you so much Cons The menu isn't so obviously to find the actions that I need. Reason for choosing iSell Was the companny! Not me :) Review Source DB Derrick B. Product Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Traveltek Review" September 17, 2018 4.0 Traveltek allow us to offer live availability and pricing in a fast changing environment. However when things go wrong this is where they fall down, taking an age to fix things, with some staff members not knowing how the their own systems work. Pros Live availability and pricing, easy to set up mark up and discounts, create your own web pages and packages etc.... Cons Slow to fix issues, support replies aren't quick enough, not enough support for the Australia region, all departments should be open for all regions the Traveltek product is sold too. Review Source CW Clare W. Head of Operations Airlines/Aviation Used the software for: 2+ years ### "iSell" February 8, 2022 3.0 Pros User Friendly Easy to configure users, suppliers, etc Cons Limitation of Suppliers available, particularly package holiday providers. Review Source SW Samantha W. Selling Systems Technical Support Supervisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Traveltek 5\*" October 5, 2018 5.0 Selling holidays all on one place. Pros Easy to use. Majority of suppliers under one system. Cons Sometime system issues can cause issues but this is not very often. Review Source VR Verified Reviewer Director, Executive Projects (Office of the DHS Director) Government Administration Used the software for: I used a free trial ### "Outstanding backend system!" August 2, 2018 5.0 Pros I think the design, integration and single backend system is fantastic. Meets all of my needs. Cons No complaints whatsoever. This is an outstanding piece of software for operating tours and bookings. Review Source DG Divya G. Trade Sales Manager Airlines/Aviation Used the software for: Less than 6 months ### "A very easy to use software that allows live data to be feed into the system to customise end sale" July 13, 2017 4.0 Pros This product allows live data to be feed through the system and booked. it is easy to use and visibly easy to interpret from the sales and backoffice Cons users have to be very vigilant in how data is inputting as figures may seem correct however the looking from an accounts side the irregularities may cause financial problems Review Source Similar Products Featured ## Related categories [Travel Agency](https://www.capterra.com/travel-agency-software/)[Travel Management](https://www.capterra.com/travel-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.