# EMP Trust HR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EMP Trust HR the right Onboarding solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125666/EMP-Force/reviews --- EMP Trust HR 4.4 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EMP Trust HR Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews WO Wendy O HR COORDINATORInsurance, 51 - 200 employeesUsed the software for: Less than 6 months. “I will recommend, it has great value of Money and it helped improve the recruitment process, candidate interview process especially when scheduling interview“ December 7, 2025 KW Kesha W Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “Customer service was disjointed and delayed.“ December 24, 2025 KW Kesha W Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “They offered some time saving features and ADP integration.“ December 24, 2025 MA Moeed A HR and Optimization ConsultantHuman Resources, Self-employedUsed the software for: I used a free trial. “The outdated and redundant fields made navigation difficult at times.“ June 11, 2025 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Dana D. Talent Management Business Partner Information Technology and Services Used the software for: Less than 6 months ### "EMP" September 3, 2019 4.0 Pros If you are looking for an easy way to onboard new employees, especially if you have remote workforce, this is a great piece of software. Perfect for companies where all new hires fill out the same paperwork and complete the same training. Cons Things get really complicated if you have employees in a variety of provinces, filling different paperwork based on their role. There are functions that EMP was not able to accommodate for us. We are likely too big/too complicated for this piece of software, and neither us nor the provider asked all the right questions to figure this out prior to the implementation. This is not EMP's fault nor it is ours - there are little intricacies and none of us can ever think of them all when going through the process. I have been through other implementations with large well known companies in the past and run into the same challenges of certain things that were supposed to be possible - and turned out to be impossible. I also don't like we cannot change the onboarding packages as needed, we always have to contact customer support (which has been phenomenal, but we'd still like to do some of this on our own). Reason for choosing EMP Trust HR Good references, price. Review Source Response from EMPTrust Solutions September 4, 2019 Dana Thanks for the review. We will have our team provide training so you can add or modify the onboarding packages. We will also setup a meeting to see how we can improve on some of little things mentioned DA David A. Project Manager Staffing and Recruiting Used the software for: 2+ years ### "Excellent Software!" May 16, 2019 5.0 Pros EMPTrust is an excellent product. During our implementation, the support from EMPTrust employees was excellent. Customization to the product was without hesitation. After implementation, support continued to be excellent. The software is very easy to navigate and the seamless integration with E-Verify is a plus. Cons The only con I would have is although the software is web based, when you are navigating throughout the system, it takes a little bit to load. This could very well be because of the amount of data we have stored in the database. Overall though this is a great software solution. Review Source AM Angela M. HR Manager Restaurants Used the software for: 6-12 months ### "Reasonably Priced But Not the Best Product" October 22, 2019 2.0 Pros It took us quite some time but we were able to customize a lot, however, not as much as we would like. The system doesn't allow for some forms to be uploaded or to have fields customized. Cons Issues with importing new hires into our payroll system, resulting in delays with payroll. Customer service is slow and fixes don't always work so a great deal of back and forth. Reason for choosing EMP Trust HR Pricing and it seemed easy to use Review Source FLB F. L. B. HR Used the software for: 2+ years ### "Excellent! What an improvement to our HR record maintenance and on-boarding Process!" July 13, 2017 4.0 More department efficiency and transparency. Pros The software was easy to use and the way the development and support team work with us to customized and enhance the platform was awesome! The team took the time to listen to our feedback and worked on implementing our suggestions on an individual and global level. Having the Everify within the system was a plus and a breeze to process new hires. The support staff are amazing - "Kudos to the support staff for being so responsive and super helpful". Cons Not able to click the "Back Button" to navigate to the previous screen and deleting duplicate records from the Wizard. Review Source Response from EMPTrust Solutions July 13, 2017 Fay, Thank you for the review. We will pass the Kudos to Sarah and our support team members. It has been great to work with you and the team there and we value your inputs and feedback. AK AnnaMarie K. Senior Recruiter Construction Used the software for: 1-2 years ### "I feel we have a had a positive experience with EMP Trust and the customer service." July 21, 2017 5.0 Pros The ease of use, and the quick customer service provided. It's a very teachable product for other users as well. Cons There are multiple ways to access certain forms which isn't a bad thing, but it can be confusing for a new user. Also it may just be the way our system is customized, but you have to remember to mark the rehire check box if you have a rehire. If you do not know that who you are hiring is a rehire, then their information gets lost in the shuffle. Review Source Response from EMPTrust Solutions July 21, 2017 Anna Thanks for the review and comments. We have the new release that addresses the rehire search by replacing with an automated lookup for past hires during the hiring wizard process. It also adds a new visual dashboards and customs reporting PT Pramod T. HR Manager Computer Software Used the software for: 2+ years ### "Emptrust HR" November 7, 2017 5.0 Pros User friendly software with electronic forms and workflows provides extensive functionality, support multi languages and is enabled to work with mobile, tablets and desktops with company branding. Cons Nothing in particular, costing is reasonable, can be integrated with partner solutions in Applicant tracking, employee engagement and video interviewing and works with most ATS Vendors, in-house systems and large ERP systems such as Oracle, SAP R/3 and other legacy systems. Review Source SP Sarah P. HR Manager Computer Software Used the software for: 2+ years ### "Very positive experience" June 12, 2017 5.0 Ease of use, great customer support. We do really enjoy the services and the software. Pros The ease of use. The system is very intuitive and very easy to use. It is upfront and really takes care of all the HR needs. This software allows you to set up automated workflows and internal task which is very helpful. Cons I would like to see more reports. Right now, we send a request for the desired report and it is set up by the team to pull all the required data. Review Source LC Laura C. HR Generalist Legal Services Used the software for: 1-2 years ### "Easy transition from a very paper/manual onboarding process. " July 26, 2017 4.0 Can easily track new hires; see their paperwork status; saves time on employee's first day. Pros Employee view of the their emp-board home page and the fillable forms. Ease of forms. Able to add other onboarding information, beyond fillable forms (parking info, benefits info, etc.). Able to add welcome message, etc. Forms download to PDFs easily; and translate into the 1-page data sheet for our HRIS team. Cons Certain tasks are not as simple as instructions: correcting an I-9, cancelling a duplicate E-Verify case. Certain notifications have been somewhat difficult to create. Review Source RS Rebecca S. HR Analyst Information Technology and Services Used the software for: 1-2 years ### "Simplified our On-Boarding Process" June 16, 2017 5.0 Ability to eliminate a substantial amount of paper and postage from the orientation process. Better time management for HR Generalist. An engaging orientation process for new employees. Pros We are a large complicated company with many divisions in policies and procedures. EmpTrust was able to customize the product to meet our needs. The product allows us to provide a professional on-boarding experience as well as to track and manage vital documents. Cons Some updates have caused the loss of settings or documents. Build/Edit feature for policies is very basic and doesn't allow much creativity. Review Source LE Laura E. Senior HR Business Partner Non-Profit Organization Management Used the software for: 1-2 years ### "Incredibly easy to use and easily customized to our needs." June 13, 2017 5.0 We have revolutionized our on boarding process from a manual paper driven process to a completely automated system enhancing the experience of the new hire and reducing the amount of time for new hire processing. Pros Customer service is top notch. Anytime I have a question my rep is responsive via phone or email and able to offer a quick and effective solution. Cons Our implementation was lengthy due to limitations of out HRIS receiving the data - this was NOT the fault of Emp Trust software. During this process the Emp Trust team was patient and available to answer questions from our HRIS vendor. Review Source JM Jerica M. Human Resource Manager Security and Investigations Used the software for: 6-12 months ### "Great!" June 16, 2017 5.0 Pros It's fast, easy and the support group is amazing. I feel comfortable knowing that when I have questions the support group is right there to provided answers. Review Source SH Suzanne H. VP Used the software for: 6-12 months ### "Great value, helpful staff " April 11, 2018 5.0 Pros Support of the EMPTrust staff, was especially helpful. Flexibility in organizing documents, easy for staff to navigate. Cons A little difficult to navigate intuitively but the staff is very accommodating. Once you learn to use the back end system it is relatively easy to navigate. Review Source CE Chela E. Office Manager Accounting Used the software for: Less than 6 months ### "Absolutely in love with this product!" March 29, 2018 5.0 Pros We purchased the product not to long ago and ever since it has helped our HR department inmensely. It has been great for organizational purposes and good enough to keep track of every step. Cons Although I did find the pricing to be a little high at the beginning, I certainly believe you get in back in value after you've worked with EMP Trust. Review Source KW Kesha W. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Not bad for the price point" December 24, 2025 3.0 We use them for I-9 verification, compliance forms, and other tax documents. Additionally we have that information sent to ADP and since our last meeting with their support team, all of the functionality is working. Pros They offered some time saving features and ADP integration. The price point is good for a small non-profit organization. Cons Customer service was disjointed and delayed. In the end my needs were met, but it was a long journey. The UI still needs some adjusting for ease of use and onboarding took longer than i would have liked. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing EMP Trust HR ADP didn't offer the I-9 remote verification and e-verify. Review Source WO Wendy O. HR COORDINATOR Insurance Used the software for: Less than 6 months ### "EMP TRUST HR" December 7, 2025 5.0 Good experience, it was very easy to use and the candidate profile were great to access which helped when screening Pros I will recommend, it has great value of Money and it helped improve the recruitment process, candidate interview process especially when scheduling interview Cons Customer support was a bit laid back and theh were sometimes difficult to access but otherwise it's a great HRIS Review Source CT Collins T. Marketing Associate Marketing and Advertising Used the software for: 1-2 years ### "EMP Trust HR for Quality Work Perfromance " December 3, 2024 5.0 EMP Trust HR is collective in making every employee happy and productive Pros EMP Trust HR brings accuracy and productivity of all the employees. Cons EMP Trust HR requires updates on performance measures. Switched from [Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/)[Performance Pro](https://www.capterra.com/p/24829/Performance-Pro/)[Nectar](https://www.capterra.com/p/186557/PerkNow/) EMP Trust HR has better subscription rates. Review Source MA Moeed A. HR and Optimization Consultant Human Resources Used the software for: I used a free trial ### "Streamlined HR Management for Mid-Sized Companies" June 11, 2025 4.0 A generally positive experience, as it streamlined many core HR processes, particularly for managing employee data and tracking performance metrics effectively. Pros The user interface was intuitive. The system improved efficiency in tracking employee attendance and leave requests, making HR management smoother. Cons Integration with existing payroll systems was initially challenging. The outdated and redundant fields made navigation difficult at times. Review Source ZM Zach M. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A Good Beginners HR System" December 28, 2021 4.0 Customer service is phenomenal and they are always ready to help. Pros The customer service and ability to customize as needed for business changes is great. Cons There is a learning curve to this platform. It's not the easiest to get familiar with. Visually, it is hard to get comfortable with and a bit challenging to understand what functions do what things. Integration with other applications are also limited. Review Source SG Suvankar G. Managing Principal Security and Investigations Used the software for: 6-12 months ### "EMPTrust has not been working correctly working for weeks. " August 25, 2023 1.0 I would not recommend this service. Follow up has been very bad. Over 2 weeks and still waiting for the system to get fixed. Pros The ATS and Onboarding is good, when it is working.... Cons Customer service/Acct Mgt. No follow-up. Review Source Tim V. Director of Technology Environmental Services Used the software for: 2+ years ### "Very flexible onboarding platform" May 15, 2019 5.0 EMPTrust made our onboarding process mobile and simple for our distributed workforce. They are extremely accommodating to our needs and the price is crazy good. Pros The team at EMPTrust bent over backward to accommodate our needs. They worked and developed connections with other vendors to make sure all our systems talked with one another. Cons The mobile interface is clunky at times on custom screens. Things don't fit quite as well as they should. Works fine most of the times though. Reason for choosing EMP Trust HR Custom integrations with third parties. Review Source VR Verified Reviewer Project Manager Construction Used the software for: 2+ years ### "Easy to Use Onboarding Software" January 15, 2019 5.0 Excellent Pros Intuitive software with help files. Simple workflow with electronic signature capability. Cons Has a lot of forms and is very detailed, so for a small company like us it provides more than we need. Review Source AW Ann W. HR Analyst Hospital & Health Care Used the software for: 2+ years ### "EMPTrust Review" October 22, 2019 4.0 Pros Easy to use once it's set up. New hires are able to complete paperwork prior to first day. Cons That I cannot change a form that we initially created. We have to go through the vendor to make any changes to forms, not matter how slight. Switched from [Rival Onboard](https://www.capterra.com/p/128870/SilkRoad-Onboarding/) We purchased Vista and this was a sponsored bolt-on. Review Source VG Vance G. Corporate Recruiting Manager Construction Used the software for: 1-2 years ### "Great product for remote hiring" August 26, 2019 5.0 We have been using EMPTrust since November 2018 and have been very pleased. Tech Support is fantastic. Pros Very easy to use. User and Mobile Friendly Cons I really haven't had many issues with EMPTrust since we have been using it. Reason for choosing EMP Trust HR Easy to use and cost. Review Source SV Shamaben V. HR Manager Staffing and Recruiting Used the software for: 6-12 months ### "Easy but late" October 22, 2019 3.0 The only bad thing about it is the third party notary agents taking long time to finish part two of the form otherwise it is an excellent software. Definitely needs improvements on the third party part. Pros The software is so easy to use and even if there is any problems their customer support is excellent. The agent that I have worked with she replies each and every email and phone call if I ever had a question. Cons The only bad thing about this software is their third party notary agents. As per IRS i9 forms should be done within 3 days but that is never the case it is always late. The new employee fills out the form on the first day but the notary agents take forever to give them appointments for the 2nd part of the form. Review Source AP April P. Global Immigration Services Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "EMPTrust- an Excellent Business Partner" May 12, 2019 5.0 We had major I-9 compliance issues with the government as our old platform lost over 1800 of our I-9s. We decided to switch based on lack of support and the loss of our documents. We chose EMPTrust as we were most impressed with their abilities, ease of use, and helpful nature. The transition process was smooth and seamless. They offered multiple training sessions to train our over 400 users, and quickly transitioned all of our historical files over to our new account. Pros The ease of use-- the administrative capabilities. Users report ease of use and increased compliance. It was an easy implementation and easy training. Great support staff. Cons Sometimes support is a little slow for our more complex needs. We do have some reports that we need but are not yet available. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.