Who Uses This Software?

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.


Average Ratings

34 Reviews
  • 4.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PagerDuty
  • www.pagerduty.com/
  • Founded 2006
  • United States

About PagerDuty

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. PagerDuty offers hundreds of native integrations with operations tools, as well as automated scheduling, advanced reporting, and guaranteed reliability.


PagerDuty Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

Vendor has not completed this information.

  • Archiving
  • Audit Trails
  • Compliance Reporting
  • Consolidation
  • Data Visualization
  • Event Logs
  • Network Logs
  • Remediation
  • Syslogs
  • Thresholds
  • Web Logs
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting

PagerDuty Reviews Recently Reviewed!


Reliable solution for on-call duty

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the app and the notifications that are available. Additionally, it is very easy to go in and modify notification rules, phone numbers, etc.

Cons: locating the correct on-call calendars is a bit cumbersome. The UI is a bit busy making 'first glance' assessments difficult

Overall: Our team benefits through better management of our on-call schedule

Capterra-loader

Queuing of tasks has never been made easier.Security features is a dream come true to any business

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Integration with various networking softwares made it easy to effectively response on down time issues on time.

Cons: For beginners it can be very difficult to use because of the long documentation and installation was difficult at first.

The integration with Slack is a MUST!

Apr 16, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: PagerDuty has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call. Also, Slack integration!!!

Cons: I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.

When waking up at 2am is a GOOD thing

Apr 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is a dynamic alerting tool that fits my entire organization's needs across several technical business lines.

Cons: It takes some tweaking to your alert schedules to ensure you are not getting over or under alerted when you are on call.

A great tool helping connect security and outages incidents to right people

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to create a pager-duty schedule for a group of people. Its escalation policy is wonderful, guaranteeing that incidents are tried to many people at many levels, and at last they must be assigned to a right person.

Cons: An incident after acknowledged is still repeatedly alerted. I would like to have an easier way to notify to an author that the incident is assigned and should take a while to inspect and fix it.

After hours queue management hasn't been easier

Mar 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.

Cons: The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.

Overall: If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios.

Mostly positive experience. I believe the functionality could be enhanced further.

Mar 20, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it's simple to use and does it's main job well. I get alerted properly and it's easy to acknowledge incidents.

Cons: I believe the functionality could be a little cleaner and more enhanced. I'd like to see it integrate with our ticketing system better.

Great service for notification alerts for any infrastructure level changes

Mar 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using this for creating alerts for various issues from our infrastructure for less downtime of our services.

Cons: The platform still has much to go to meet what we software engineers have been working with. The general user and developer perspective of the use case is confusing in times.

Great way to call somebody when something goes wrong

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great and simple api. PagerDuty will fit easily with pretty much any software.
Great feature for people on duty to select the proper way to reach them. SMS, email, phone call ....

Cons: Escalation rules are sometimes really hard to properly configure.
Is it difficult to see in what order people will be called

My team uses this for on-call rotation notification and application monitoring

Mar 08, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It hooks into services like New Relic and Node Ping, provides many different ways to notify an individual if there's an alert, and has a good escalation policy for un-acknowledged alerts.

Cons: The UI can be confusing at times, when you want to see a calendar of who is on call, it seems to be mixed up with many other teams and there's no easy/fast way to just see my own team.

Capterra-loader

Making sure you're up in the middle of the night

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.

PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.

Cons: Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.

Excellent product. Everything you need, nothing you don't.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Pagerduty has great scheduling features and excellent options for customizing your notifications. You can use this service for *all kinds* of notification needs, hardware, software, hook it up to API's and the sky's the limit.

Cons: Pagerduty has one type of pricing structure, they don't match the use of the software, so one account could have 1 user and 60,000 alerts/year and it will cost a tenth the price of an account with 10 users that gets 1 alert/year.

A very good tool in order to enable to you to have consistent alerts.

Jan 18, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can integrate it with many tools and you can also set schedules for people to receive notification and also set organization level for alerts.

Cons: If you have someone on-call that doesn´t fall into the normal way in order to receive alerts, the system mais not be able to help.

Capterra-loader

Good tool for production support

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: PagerDuty allows for robust customization for escalation policies and time between escalation.
It has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call.

Cons: There should be an ability to snooze bulk of incident at the same time, currently we would have to do it incident by incident.

Overall: PagerDuty is used throughout our Technology department mainly for Production Support.

Bulletproof Alerting

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Trustworthy notifications with user configurable channels. I like alerts by text and app, with a phone call backup. I don't know what the other guys on my team have set up. It has a mobile app You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device Ability to set how many and how often you are alerted before it ends up escalating to the next person.

Cons: There is some rigidity to the scheduling which has some obvious workarounds that work for us. Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.

Great product to make sure things are taken care of in emergencies!

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love PagerDuty. Hands down it is the greatest incident reporting tool out there. My team uses it for our on-call issues and I couldn't be more happy.

Cons: The ONLY downside I can think of would be the ease of use. It can be a little funny to navigate, but that's really not an issue for most of us.

PagerDuty helps to keep us on our toes in managing our own company's software and services

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once everything is set up properly for your team, alerts are sent out and managed without a problem. These alerts help us to ensure things are running smoothly with our own services.

Cons: The setup for this software can be confusing, with a lot of time wasted searching around for the one thing you need to edit/change in order for things to be changed or set up correctly.

Overall: This software has helped our work teams to keep up with background processes we manage in our service, to ensure things continue to work smoothly, or to have them fixed as quickly as possible.

I have used pagerduty in my previous assignments. It¿s really a cool tool and on time.

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Timely alerting and love the pagerduty smartphone app user friendliness.the best part of this app is integration with almost anything. Good work on that.

Cons: Only grieveance I have is they have lot of improvements scope in their support team. I have had a not the best experience whenever I needed technical support.

Great Automated On-Call Schedule Program

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a mobile app
You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device
Ability to set how many and how often you are alerted before it ends up escalating to the next person.

Overall: Pager Duty is a great web-based application that allows you to set up automated on-call schedules. No more guessing who is on-call for what team. The setup is simple and works great. Best of all you can install it on any Smart Phone to receive alerts and quick acknowledge, resolve, or escalate incidents.

Moved to PagerDuty from Nagios

Apr 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In my previous job I helped maintain and manage our Nagios alert system. In my current job we use PagerDuty but I am not the maintainer of the system. I have found the phone app to be excellent. It is super nice to have a suite of tools that work with the system without many major configs or complex setup. I found that maintaining and pruning alerts to be pretty easy. It is nice to have pretty granular controls over who the alerts go to and when they escalate. It is also really nice to be able to control how I receive my alerts without having to talk to a sys admin.

Pros: Control over my alerts Controls for team members and roles Integrated mobile app

Cons: Third party login used to be really rough to work with but it has improved a ton in the past few months.

The one and only

May 07, 2015
5/5
Overall

Comments: A few years ago we implemented PagerDuty in one of our departments, today we use it company wide. It integrates easily with any monitoring or alerting tool. Since then, we never missed an important event. PagerDuty unified our companies on-call process and made it easy to manage and follow. No more forwarding phone numbers or handing "the phone" to the next person. End-user training is not required. The interface is self-explanatory.

Pros: - Fair pricing - Sad Trombone sound ¿ when your systems let you down. - Great app - Great text to voice (nobody gets up for just another email)

Cons: - Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.

Cant live without it

May 06, 2015
5/5
Overall

Comments: How could we live without it? Who would tell me that stuff broke in the middle of the night?!

Pros: - Awesome alerting system - Integrates with pretty much everything - Oncall rotation is sooo easy

Cons: - Lack of sleep ? :)

In control 24/7

May 01, 2015
5/5
Overall

Comments: What would we do without you? (Possibly sleep better!). We couldn't be without PagerDuty (PD). Our 24/7 out of hours on call service relies intrinsically on PD letting us know when we have an issue and ensuring the right people are contacted at the right time. We have been using PD for a number of years now and its initial fostering enabled us to give lives back to our shift support team who had to cover our non-core hours (night shift!). We haven't looked back since. Everything about the service has been improved and polished in the years since. No resting on your laurels here PD, I salute you. Keep up the great work.

Pros: Superb breadth of notification options, be it call, text or app. Extremely easy to integrate with our range of different monitoring solutions and very easy to configure to our needs.

Cons: Those sometimes tiring weeks of on call where even the dulcet tones of your friendly PagerDuty alert can't alleviate the sleep deprivation and ensuing grumpiness!

It just works

May 01, 2015
5/5
Overall

Comments: When setting up the monitoring and altering for our company, I tested out various services. As soon as I tested PagerDuty, I knew we had found what we were looking for. The ease of integration and flexibility of on call rotas is fantastic. To add to this, the price is very low and this really helped us as a startup. I would recommend the service to anyone that needs real time alerting for their applications. With PagerDuty hooked up to New Relic, Site 24x7 and SCOM, I feel really confident that the right people will be alerted whenever we have a problem on our platform.

Pros: - Low price - Excellent integrations - On call rotas - Escalation paths - Great iOS app

Cons: I really can't think of any improvements that can be made that would improve this service any further for me. As long as the app and service continue to develop and improve at the same rate, I will be a happy customer.

Want to receive less complaints from management about response time?

Apr 30, 2015
5/5
Overall

Comments: Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but it will definitely lessen the number of complaints from your bosses in regards to the response time to server downtime. However, this may lead to a neat pay rise when your bosses realized that you are getting more efficient in resolving the downtime. Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc). Another feature that it has is that it can integrate with most of the tech sites out there (AWS, HipChat, Pingdom, etc). For Pingdom, instead of having Pingdom alerting us for every downtime, we just integrate it with PagerDuty. PagerDuty IS our focal point of alert for all our monitoring systems. With the scheduling feature, your team will be able to monitor the servers' health 365/24/7. With PagerDuty, our response time had improved tremendously and this leads to a decrease in potential revenue loss. We had tried its competitors out there (shan't name them), but nothing come close to PagerDuty. The only drawback is its pricing. However, the quality and service (and don't forget the potential thousands that it can save you) provided by PagerDuty is second to none. Highly recommended for businesses that depends on 24/7 servers uptime and definitely for business that provides 24/7 support.

Pros: 1) Alerts for all kinds of incidents 2) Integration with most of the common and popular monitoring and tech sites 3) Easy-to-use scheduler

Cons: Pricing (its value over cost depends on the potential revenue loss for your business)

Couldn't work without it

Apr 30, 2015
5/5
Overall

Comments: Forget the buzzwords: when there's an alert, PagerDuty phones the on-call person (not just an email or SMS, but a real phone call), and makes them acknowledge they're working on it. If you don't respond after X minutes, it escalates to your co-worker/boss/etc. Simple as that (but there's a lot more it can do). It brings humans into the loop to make sure alerts get acted on. I've trusted it since 2010 and it's never let us down. Whatever monitoring system you use, if you care about alerts getting acted on quickly, you need to hook it up with PagerDuty.

Powerful tool that keeps getting better

Apr 30, 2015
5/5
Overall

Comments: Having used PagerDuty at two companies over the past three years I've seen it grow and improve from useful to invaluable. It handily beats using the scheduling built into Nagios and OpenNMS. Being able to aggregate of your alerts into one dashboard simplifies being on-call greatly. We're currently dumping OpenNMS alerts, Pingdom alerts, OpenTSDB thresholds, and manual alerts into PagerDuty and it consumes them all. With the new email parser you can pick apart the emails that come in to decide if they're opening or resolving an incident. I've had multiple sit-downs with the people at PagerDuty and I've always been impressed by their commitment to the customer. Nothing makes it into the product unless it serves a specific purpose and makes things better. Because let's be honest, when it's 4am you don't want complex and complicated. I recommend PagerDuty to everyone who does on-call work. It's that useful.

From 10,000 emails to one actionable alert: PagerDuty

Apr 30, 2015
5/5
Overall

Comments: I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...

Pros: Simple setup and easy first alert. Comprehensive incident management, reporting and analytics to focus on what matters. Highly configurable alerting that is controllable by the recipient themselves. Easy escalation, resolution and communication features in mobile application and via the web. Well supported SMS and Phone alerting and incident management - Internationally Quick and easy support for the product - from a great PagerDuty team. Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

Cons: PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing! While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

Works as advertised

Apr 30, 2015
5/5
Overall

Comments: As a PagerDuty user who both administers the team and is on call, the PagerDuty app gives me access to everything I need when something is happening. We've reliably gotten pages and I prefer responding with the app over SMS.

Pros: Pages me when it should

Cons: None, it's fine. I've no use cases where it disappoints.

Crucial and Fantastic

Apr 30, 2015
5/5
Overall

Comments: I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not using it. Our ops group was/is small, and we needed eyes on at all hours, with a failsafe way to make sure someone got woken up. PagerDuty has been dutifully letting us know things are broken for 3 years, for a fraction of the cost of a manned "NOC".

Pros: First and foremost, that it works as advertised. The core product has done what its supposed to do without fail for us. Additionally, the ability to effortlessly set overrides to schedules is something I've found very helpful. But perhaps more than anything, honestly, are the people. Everyone I've interacted with, be it emails with support, or discussions with our rep on the phone has been fantastic. They're enthusiastic, know the product, and eminently helpful.

Cons: I can only think of one minor thing: the phone number that alerts come from has a tendency to change. In some senses though, this is a bit of a "pro". From discussion with support, this changes because of the redundant outbound calling facilities used. So I'm happy to trade the minor inconvenience of occasionally not recognizing a number as being PagerDuty in return for knowing that my alerts will go out.

Invaluable Service, Great Team!

Apr 30, 2015
5/5
Overall

Comments: PagerDuty has been one of the most useful services we've purchased as a consulting firm. Our company does 24/7 monitoring of customer systems, and the ability to have an automated system contact us whenever there is an urgent issue has really helped push our service to the next level. The application is very easy to work with, changes take minimal time to implement, and if you have any questions, the product team is always incredibly helpful.

Pros: - Let's you set up on call rotations with multiple users. - The product can be set up to contact you in various ways sequentially (eg email first, then text, then call). - Lots of useful integration with other apps, and a developer API. - Incredibly cost effective for how important the service is. - Reliable! In three years I've never once ran into an issue where the system failed to contact a person, or where the application configuration was unavailable (that was unplanned).

Cons: - The only con i can think of is that setting up escalation levels is a little confusing at first. After working with it for about half hour it makes sense and you'll be setting up on call schedules quickly and easily.

Bulletproof Alerting

Apr 30, 2015
5/5
Overall

Comments: As a founder/owner/cto/vp/developer/engineer/support guy running a team of 7, we use this to give excellent customer service. We run a good shift rotation that keeps our guys healthy and this removes a lot of stress. Handling changes to rosters is easy and comfortable.

Pros: Trustworthy notifications with user configurable channels. I like alerts by text and app, with a phone call backup. I don't know what the other guys on my team have set up.

Cons: There is some rigidity to the scheduling which has some obvious workarounds that work for us.

Jul 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Likely

Nov 24, 2015
5/5
Overall