--- title: "PagerDuty Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PagerDuty Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/125693/PagerDuty/" page_type: "product" language: "en" --- # PagerDuty Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PagerDuty ## What is PagerDuty? PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. ## What is PagerDuty used for? [Incident Management](https://www.capterra.com/incident-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/) Top alternative Featured Overall rating Based on 220 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 0% Pros & cons Extensive integration capabilities Efficient team coordination features Complex and unintuitive scheduling Starting price $10 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PagerDuty?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pagerduty.com/&name=PagerDuty) Rating Breakdown 4.6 +− Features4.4 Value for Money4.2 Ease of Use4.3 Customer Service4.3 Rating Breakdown 4.6 Features4.4 Value for Money4.2 Ease of Use4.3 Customer Service4.3 ## PagerDuty Reviewers Verdict Updated August 2026 AI summary - PagerDuty is a fit for IT, DevOps, and engineering teams needing reliable incident response and on-call coordination. - Reviewers are positive about its strong incident management, flexible notifications, and broad monitoring integrations. - It helps teams respond quickly to alerts, manage on-call schedules, and track incidents for faster service restoration. - Buyers may need to accept some trade-offs with complex scheduling, occasional navigation hurdles, and a higher price point. - It suits organizations prioritizing real-time incident resolution, but may be less ideal for those needing advanced scheduling or tighter budgets. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PagerDuty 4.6 (220) VS. [4.6 (792)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $10 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (207) Ease Of Use 4.6 (779) Value For Money 4.2 (145) Value For Money 4.4 (700) Customer Service 4.3 (132) Customer Service 4.5 (732) ## PagerDuty alternatives Highest Rated [4.7 (376)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (367)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [ilert](https://www.capterra.com/p/207205/iLert/) [4.7 (65)](https://www.capterra.com/p/207205/iLert/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207205/iLert/) [View all alternatives](https://www.capterra.com/p/125693/PagerDuty/alternatives/) ## FAQs about PagerDuty Overview ### What problems does PagerDuty solve? PagerDuty solves missed critical alerts, unclear on-call ownership, noisy incident workflows, and slow escalation by routing monitoring events to the right responder with schedules, overrides, and multi-channel notifications. SRE, DevOps, IT operations, support, and engineering teams use it to centralize incidents, reduce after-hours confusion, and restore services faster. Answer based on 185 reviews Overview ### Which roles and teams benefit most from PagerDuty? PagerDuty is most used by software engineering, DevOps, SRE, and systems engineering teams that need fast incident response, on-call scheduling, and service reliability workflows. IT managers and DBAs use it to reduce downtime and coordinate escalations, while engineering leaders and executives rely on visibility into alerts, response performance, and operational health. Answer based on 206 reviews Overview ### What company size and industries is PagerDuty built for? PagerDuty serves enterprise teams most often, with 40% of reviewers from enterprises, and it is used most in Computer Software at 27%. It is built for engineering, support, system administrator, and NOC teams at any scale, with additional adoption among small businesses at 32%, midsize companies at 28%, and Information Technology and Services at 20%. Answer based on 220 reviews Features and Usability ### What are the key features of PagerDuty? PagerDuty includes core incident management features like alert routing, escalation policies, and incident tracking, plus on-call scheduling with rotations and overrides. Its differentiators are phone, SMS, email, and mobile alerts, along with integrations for monitoring tools, Slack, Jira, APIs, and reporting for incident history and response trends. Answer based on 149 reviews Integrations ### Which third-party tools and platforms does PagerDuty integrate with? PagerDuty integrates with Slack, ServiceNow, Datadog, Jira Service Management, Splunk Enterprise, SignalFx, and IRIS Intelligence. It also supports over 50 integrations across monitoring, ticketing, and cloud tools, including Amazon EC2, AppDynamics, BigPanda, Dynatrace, Freshservice, Google Workspace, and Jira for alerting and incident response workflows. Answer based on 55 reviews Getting Started and Support ### What training and onboarding options does PagerDuty offer? PagerDuty provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can guide users through setup and core features, while documentation and videos offer self-paced reference materials for learning product functions and reviewing steps as needed. Answer based on 4 reviews Getting Started and Support ### What customer support options does PagerDuty offer, and how do users rate the experience? PagerDuty offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, efficient, and knowledgeable, with strong documentation and responsive reps. Some reviewers report slower replies, uneven technical support, and billing or renewal issues that made assistance feel frustrating. Answer based on 48 reviews Features and Usability ### How well does PagerDuty handle alerts and incident response? PagerDuty handles on-call alerting and incident response reliably for many IT, SRE, and support teams. It routes alerts, manages escalations, tracks incident status, and connects with common monitoring tools, though some users find the interface dense, settings harder to locate, and the product too focused on notifications alone. Answer based on 149 reviews Features and Usability ### How good are PagerDuty phone calls and alert notifications? PagerDuty delivers phone calls, texts, push alerts, and email notifications dependably for on-call teams that need immediate response. Many users like the configurable alert sequence and acknowledgment options, while some want more granular per-alert control, better mobile customization, and fewer interface limitations around call routing and administration. Answer based on 64 reviews ## Pros and Cons Extensive integration capabilities 88% positive reviews out of 25 Most reviewers describe integrations as plentiful, easy to set up, and essential for connecting with popular platforms. Complex and unintuitive scheduling 54% negative reviews out of 41 Some reviewers report scheduling is confusing, difficult to manage for complex rotations, and lacks user-friendly controls. Efficient team coordination features 95% positive reviews out of 22 Most reviewers indicate team management streamlines shift coverage, simplifies roster changes, and supports global collaboration. Comprehensive monitoring tool integration 100% positive reviews out of 21 Reviewers feel monitoring integration is seamless, supporting various tools and providing reliable, real-time alerts. ## Features AI summary Based on 971 Incident Management reviews Capterra reviewers highlight these features as the top priorities when evaluating Incident Management software: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) PagerDuty supports **Incident Reporting** and **Real-Time Monitoring**, giving teams the ability to document incidents clearly and track issues as they happen. However, it does not include **Compliance Management**. Instead, it offers other highly rated capabilities, such as **Alerts/Notifications** (**56%**) and **Real-Time Notifications** (**58%**), which help teams respond faster to disruptions and stay informed as events develop, helping businesses reduce downtime and improve incident response. Incident Reporting 4.6 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Alerts/Notifications 4.8 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications 4.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Incident Management 4.4 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Monitoring 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Mobile Alerts 4.8 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Notifications via mobile devices PagerDuty 38 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Storage Management: Manage and store data in a database - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Monitoring: Gather metrics to assess the performance of IT infrastructure and network in real-time - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On Call Scheduling: Track and organize on-call shifts - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Root Cause Analysis: Identify and analyse the reasons behind accidents - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (206) 4.4 Based on 206 reviews ## Pricing Value for money 4.2 (145) Free Trial [View pricing plan details](https://www.capterra.com/p/125693/PagerDuty/pricing/) Basic $10.00 Per Feature,Per Month Value for money 4.2 (145) 4.2 Based on 145 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ Site24x7](https://www.capterra.com/p/168192/Site24x7/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (132) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (132) 4.3 Based on 132 reviews ## User reviews Overall rating 4.6 Based on 220 reviews Filter by rating 5(142) 4(68) 3(9) 2(0) 1(1) Mentioned topic Sorted by most recent HV Hrithik V. Software Engineer - Trading Systems Financial Services ### "Reliable On-Call and Incident Management Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 21, 2026 PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. In day-to-day use it helps ensure alerts are routed correctly and provides clear visibility into incident response. It is a tool I rely on when responding to production issues. Pros PagerDuty makes on-call management and incident response simpler. Alert routing, escalation policies, and notifications are reliable, helping teams respond quickly to production issues. The integrations with monitoring and infrastructure tools are also easy to configure. Cons Managing large numbers of services and escalation policies can become complex over time. The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Support Engineer Construction ### "Great Alerting Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 9, 2026 It has been a positive experience. It is a good product and service, and it has helped us out quite a bit. Pros PagerDuty was easy to set up and use. It is great to alert us when critical services are needing attention. Cons Nothing comes to mind. They have great tools, are easy to use, and are crucial for almost any IT team I would argue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User System Engineer Health, Wellness and Fitness ### "Pageduty as a on call user " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 25, 2025 Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages Pros Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am Cons It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reasons for choosing PagerDuty i didnt, we migrated from pagerdutyy to añternative Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Manager Information Services ### "PagerDuty will alert your team to issues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2025 I have administered PagerDuty since 2017 and been a user since 2021. Administration is easy and responding to pages is also easy. Pros PagerDuty makes being on call simple. PagerDuty also is very communicative and will NOT let you forget when you are needed. Cons Sometimes I feel like the default page setting... call + text + notification is overkill. But this can easily be changed in the settings. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Management told me to switch from OpsGenie to PD. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mahatma A. Director of Marketing Construction ### "PagerDuty Is an Accurate Tool that Has Excellent Capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2025 Pros I am impressed by the advanced features of this incident management solution. PagerDuty has been secure and reliable to use. I love its ease of use. Cons PagerDuty has been a powerful and highly reliable incident management solution. I have no dislikes for PagerDuty. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Ally M. Engineering Manager Financial Services ### "Fine. Not great." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 5, 2025 Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. Pros It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. Cons Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy! It was maddening. We eventually figured it out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Hi Ally – Thank you for taking the time to share your experience, and for being a PagerDuty customer. We’re glad to hear the platform is helping your team receive timely alerts, even during off-hours, and that features like custom push notifications are making a meaningful difference. We also appreciate your candid feedback on the user experience. You may be happy to know that we have several UX improvements in development, specifically aimed at simplifying on-call setup, scheduling, and team management. These updates are scheduled to roll out by the end of this year, and we’re confident they’ll help address some of the pain points you mentioned. Thank you again for your honest feedback. It plays an important role in helping us improve the product for all users. GB Guillermo B. Manager Computer Software ### "pager duty a complement tool for your main monitoring tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2025 Pager duty is a fantastic product for alerting and is a complement for monitoring when the internal monitoring fail. The external checks executed by Pager Duty are a life saving Pros The real time alerting is a featuring that I require especially the push notifications and the SMS and calls Cons That require to install a client in my mobile that use a lot of battery but that won't be a issue in general Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Dipesh P. Lead cloud Architect Information Technology and Services ### "Must have tool for DevOps/SRE/operations/SecOps and Engineering team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2025 Reliable alerting and on-call management. Reduced downtime, improved team response. Powerful integrations & customizations. A must have for smooth operations. Pros Its availability and easy to use app makes it very easy to collaborate with more team in Incident. Multiple Org instance in single app makes it super easy to use for multiple org/projects. Cons Pagerduty is frequently cited as being expensive, as teams grow and require more advanced features or add-ons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Colin B. CTIO Marketing and Advertising ### "The premium notification / alert provider that you can rely on" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 12, 2025 I like the tool, I can rely on it to inform me when there's a problem. Pros Reliability. You can always be assured to be alerted when something bad happens with your infrastructure. Cons It's a premium solution, best in class. And that comes with a higher price point. Alternatives considered [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) Reasons for choosing PagerDuty It was the market leader at the time, went for PagerDuty due to it's familarity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2025 Thank you for taking the time to share your experience with PagerDuty on Capterra. We’re thrilled to hear that you’ve found our platform reliable and that it plays a critical role in helping you stay informed when issues arise. Your trust in PagerDuty over multiple years means a great deal to us. We also appreciate your feedback about pricing and have shared it with our team. Thanks again for your thoughtful review and for choosing PagerDuty. MN Matthew N. Tech lead Information Technology and Services ### "Good useful tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 4, 2024 I used PagerDuty to go along with ticket tracking for a project I worked on. Pros I liked the features that PagerDuty offered. I found them unique and useful. Also allowing for integrations is nice. Cons I did not like the UI, found it a bit cluttered and confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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