# PagerDuty Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PagerDuty Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/125693/PagerDuty --- # PagerDuty Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PagerDuty ## What is PagerDuty? PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. ## What is PagerDuty used for? [Incident Management](https://www.capterra.com/incident-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/) Top alternative Featured Overall rating Based on 219 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 0% Pros & cons Extensive integration capabilities Efficient team coordination features Complex and confusing scheduling Starting price $10 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PagerDuty?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pagerduty.com/&name=PagerDuty) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PagerDuty 4.6 (219) VS. [4.5 (685)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $10 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (206) Ease Of Use 4.6 (672) Value For Money 4.2 (144) Value For Money 4.4 (596) Customer Service 4.4 (131) Customer Service 4.5 (627) ## PagerDuty alternatives Highest Rated [4.7 (344)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month [4.5 (763)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month [4.4 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/125693/PagerDuty/alternatives/) ## Pros and Cons Extensive integration capabilities 88% positive reviews out of 25 Most reviewers find integrations plentiful and easy, supporting smooth connection with popular business applications. Boyang S Junior Data Integration Developer, 51 - 200 employees. "The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes." Complex and confusing scheduling 54% negative reviews out of 41 Most reviewers indicate scheduling is difficult to configure, with unintuitive interface and cumbersome calendar management. Marco S VP of Eng, 11 - 50 employees. "Expensive, and the on-call schedules with overlays are a bit confusing." Efficient team coordination features 95% positive reviews out of 21 Most reviewers describe team management as effective for shift coverage, collaboration, and global team support. Comprehensive monitoring tool integration 100% positive reviews out of 21 Reviewers appreciate monitoring integration, allowing seamless connection with major tools for real-time alerts. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Reporting 4.6 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Real-Time Notifications 4.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Incident Management 4.4 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Monitoring 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Alerts/Notifications 4.8 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Alerts 4.8 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Notifications via mobile devices PagerDuty 38 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor performance details involving CPU/memory utilization Assembly of graphs and charts for visualizing and tracking statistics/metrics Collect, process and structure data from multiple sources for further analysis Manage and store data in a database Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps A chronological record of actions or occurrences within a network, software, or process Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Gather metrics to assess the performance of IT infrastructure and network in real-time Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Schedule predetermined or ad hoc maintenance services and labor requests Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Track and organize on-call shifts Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Identify and analyse the reasons behind accidents Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (205) 4.4 Based on 205 reviews ## Pricing Value for money 4.2 (144) Free Trial [View pricing plan details](https://www.capterra.com/p/125693/PagerDuty/pricing/) Basic $10.00 Per Feature,Per Month Value for money 4.2 (144) 4.2 Based on 144 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (131) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (131) 4.4 Based on 131 reviews ## User reviews Overall rating 4.6 Based on 219 reviews Filter by rating 5(142) 4(67) 3(9) 2(0) 1(1) Mentioned topic Sorted by most recent AU Anonymous User IT Support Engineer Construction ### "Great Alerting Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 9, 2026 It has been a positive experience. It is a good product and service, and it has helped us out quite a bit. Pros PagerDuty was easy to set up and use. It is great to alert us when critical services are needing attention. Cons Nothing comes to mind. They have great tools, are easy to use, and are crucial for almost any IT team I would argue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User System Engineer Health, Wellness and Fitness ### "Pageduty as a on call user " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 25, 2025 Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages Pros Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am Cons It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reasons for choosing PagerDuty i didnt, we migrated from pagerdutyy to añternative Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Manager Information Services ### "PagerDuty will alert your team to issues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2025 I have administered PagerDuty since 2017 and been a user since 2021. Administration is easy and responding to pages is also easy. Pros PagerDuty makes being on call simple. PagerDuty also is very communicative and will NOT let you forget when you are needed. Cons Sometimes I feel like the default page setting... call + text + notification is overkill. But this can easily be changed in the settings. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Management told me to switch from OpsGenie to PD. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mahatma A. Director of Marketing Construction ### "PagerDuty Is an Accurate Tool that Has Excellent Capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2025 Pros I am impressed by the advanced features of this incident management solution. PagerDuty has been secure and reliable to use. I love its ease of use. Cons PagerDuty has been a powerful and highly reliable incident management solution. I have no dislikes for PagerDuty. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Ally M. Engineering Manager Financial Services ### "Fine. Not great." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 5, 2025 Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. Pros It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. Cons Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy! It was maddening. We eventually figured it out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Hi Ally – Thank you for taking the time to share your experience, and for being a PagerDuty customer. We’re glad to hear the platform is helping your team receive timely alerts, even during off-hours, and that features like custom push notifications are making a meaningful difference. We also appreciate your candid feedback on the user experience. You may be happy to know that we have several UX improvements in development, specifically aimed at simplifying on-call setup, scheduling, and team management. These updates are scheduled to roll out by the end of this year, and we’re confident they’ll help address some of the pain points you mentioned. Thank you again for your honest feedback. It plays an important role in helping us improve the product for all users. GB Guillermo B. Manager Computer Software ### "pager duty a complement tool for your main monitoring tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2025 Pager duty is a fantastic product for alerting and is a complement for monitoring when the internal monitoring fail. The external checks executed by Pager Duty are a life saving Pros The real time alerting is a featuring that I require especially the push notifications and the SMS and calls Cons That require to install a client in my mobile that use a lot of battery but that won't be a issue in general Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Dipesh P. Lead cloud Architect Information Technology and Services ### "Must have tool for DevOps/SRE/operations/SecOps and Engineering team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2025 Reliable alerting and on-call management. Reduced downtime, improved team response. Powerful integrations & customizations. A must have for smooth operations. Pros Its availability and easy to use app makes it very easy to collaborate with more team in Incident. Multiple Org instance in single app makes it super easy to use for multiple org/projects. Cons Pagerduty is frequently cited as being expensive, as teams grow and require more advanced features or add-ons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Colin B. CTIO Marketing and Advertising ### "The premium notification / alert provider that you can rely on" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 12, 2025 I like the tool, I can rely on it to inform me when there's a problem. Pros Reliability. You can always be assured to be alerted when something bad happens with your infrastructure. Cons It's a premium solution, best in class. And that comes with a higher price point. Alternatives considered [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) Reasons for choosing PagerDuty It was the market leader at the time, went for PagerDuty due to it's familarity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2025 Thank you for taking the time to share your experience with PagerDuty on Capterra. We’re thrilled to hear that you’ve found our platform reliable and that it plays a critical role in helping you stay informed when issues arise. Your trust in PagerDuty over multiple years means a great deal to us. We also appreciate your feedback about pricing and have shared it with our team. Thanks again for your thoughtful review and for choosing PagerDuty. MN Matthew N. Tech lead Information Technology and Services ### "Good useful tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 4, 2024 I used PagerDuty to go along with ticket tracking for a project I worked on. Pros I liked the features that PagerDuty offered. I found them unique and useful. Also allowing for integrations is nice. Cons I did not like the UI, found it a bit cluttered and confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Brian B. Senior Network Engineer Financial Services ### "Top tier alerting system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 26, 2024 Pros It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations. Cons Some parts of the interface were a bit hard to navigate, but this was minor and not that bad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/125693/PagerDuty/reviews/) Popular comparisons [Freshservice vs PagerDuty](https://www.capterra.com/compare/125693-132997/PagerDuty-vs-Freshservice)[Datadog vs PagerDuty](https://www.capterra.com/compare/125693-135453/PagerDuty-vs-Datadog-Cloud-Monitoring)[Site24x7 vs PagerDuty](https://www.capterra.com/compare/125693-168192/PagerDuty-vs-Site24x7)[JIRA Service Management vs PagerDuty](https://www.capterra.com/compare/125693-227102/PagerDuty-vs-JIRA-Service-Management)[New Relic vs PagerDuty](https://www.capterra.com/compare/118128-125693/New-Relic-vs-PagerDuty) [ManageEngine ServiceDesk Plus vs PagerDuty](https://www.capterra.com/compare/125693-179501/PagerDuty-vs-ManageEngine-Service-Desk-Plus)[OpsGenie vs PagerDuty](https://www.capterra.com/compare/125693-170236/PagerDuty-vs-OpsGenie)[xMatters vs PagerDuty](https://www.capterra.com/compare/116750-125693/xMatters-vs-PagerDuty)[TOPdesk vs PagerDuty](https://www.capterra.com/compare/125693-127562/PagerDuty-vs-TOPdesk)[Pulseway vs PagerDuty](https://www.capterra.com/compare/125693-141792/PagerDuty-vs-Pulseway)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)