--- title: "PagerDuty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PagerDuty the right Incident Management solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/125693/PagerDuty/reviews/" page_type: "reviews" language: "en" --- PagerDuty 4.6 (220) [View alternatives](https://www.capterra.com/p/125693/PagerDuty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of PagerDuty Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews HV Hrithik V Software Engineer - Trading SystemsFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “PagerDuty makes on-call management and incident response simpler.“ June 21, 2026 HV Hrithik V Software Engineer - Trading SystemsFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages.“ June 21, 2026 Austin O IT Support EngineerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It is great to alert us when critical services are needing attention.“ January 9, 2026 MN Matthew N Tech leadInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I did not like the UI, found it a bit cluttered and confusing.“ September 4, 2024 DP Dipesh P Lead cloud ArchitectInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Reduced downtime, improved team response.“ April 17, 2025 AM Ally M Engineering ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Its user experience is confusing.“ July 5, 2025 Austin O IT Support EngineerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It is a good product and service, and it has helped us out quite a bit.“ January 9, 2026 AJ Alexander J Senior Software EngineerBanking, 501 - 1,000 employeesUsed the software for: 1-2 years. “The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options“ June 25, 2023 ## Showing most helpful reviews Showing 1-25 of 220 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monish K. senior software engineer Computer Software Used the software for: 2+ years ### "Ensure High availability of your product to the end user by integrating it with PagerDuty" April 27, 2020 4.0 PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it. Pros PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised. Cons Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun Review Source VR Verified Reviewer System Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "Pageduty as a on call user " September 25, 2025 4.0 Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages Pros Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am Cons It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reason for choosing PagerDuty i didnt, we migrated from pagerdutyy to añternative Review Source HV Hrithik V. Software Engineer - Trading Systems Financial Services Used the software for: 6-12 months ### "Reliable On-Call and Incident Management Platform" June 21, 2026 4.0 PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. In day-to-day use it helps ensure alerts are routed correctly and provides clear visibility into incident response. It is a tool I rely on when responding to production issues. Pros PagerDuty makes on-call management and incident response simpler. Alert routing, escalation policies, and notifications are reliable, helping teams respond quickly to production issues. The integrations with monitoring and infrastructure tools are also easy to configure. Cons Managing large numbers of services and escalation policies can become complex over time. The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages. Review Source AM Ally M. Engineering Manager Financial Services Used the software for: 2+ years ### "Fine. Not great." July 5, 2025 3.0 Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. Pros It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. Cons Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy! It was maddening. We eventually figured it out. Review Source Response from PagerDuty July 7, 2025 Hi Ally – Thank you for taking the time to share your experience, and for being a PagerDuty customer. We’re glad to hear the platform is helping your team receive timely alerts, even during off-hours, and that features like custom push notifications are making a meaningful difference. We also appreciate your candid feedback on the user experience. You may be happy to know that we have several UX improvements in development, specifically aimed at simplifying on-call setup, scheduling, and team management. These updates are scheduled to roll out by the end of this year, and we’re confident they’ll help address some of the pain points you mentioned. Thank you again for your honest feedback. It plays an important role in helping us improve the product for all users. VR Verified Reviewer IT Manager Information Services Used the software for: 2+ years ### "PagerDuty will alert your team to issues" August 3, 2025 5.0 I have administered PagerDuty since 2017 and been a user since 2021. Administration is easy and responding to pages is also easy. Pros PagerDuty makes being on call simple. PagerDuty also is very communicative and will NOT let you forget when you are needed. Cons Sometimes I feel like the default page setting... call + text + notification is overkill. But this can easily be changed in the settings. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Management told me to switch from OpsGenie to PD. Review Source CB Colin B. CTIO Marketing and Advertising Used the software for: 2+ years ### "The premium notification / alert provider that you can rely on" April 12, 2025 4.0 I like the tool, I can rely on it to inform me when there's a problem. Pros Reliability. You can always be assured to be alerted when something bad happens with your infrastructure. Cons It's a premium solution, best in class. And that comes with a higher price point. Alternatives considered [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) Reason for choosing PagerDuty It was the market leader at the time, went for PagerDuty due to it's familarity. Review Source Response from PagerDuty April 14, 2025 Thank you for taking the time to share your experience with PagerDuty on Capterra. We’re thrilled to hear that you’ve found our platform reliable and that it plays a critical role in helping you stay informed when issues arise. Your trust in PagerDuty over multiple years means a great deal to us. We also appreciate your feedback about pricing and have shared it with our team. Thanks again for your thoughtful review and for choosing PagerDuty. KD Kenneth D. Devops Engineer Financial Services Used the software for: 2+ years ### "PagerDuty : A solution to almost every problem you didn't know you had yet" November 7, 2019 5.0 The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm \*still\* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later. Pros Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome. Cons It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty. Alternatives considered [Splunk On-Call](https://www.capterra.com/p/139957/VictorOps/) Reason for choosing PagerDuty I like VictorOps, but I trusted PagerDuty. At the time, it had everything we needed. We have expanded a bit since then and I have tried out alternatives on other projects for kicks. PagerDuty will always be my first choice. Review Source Tom E. President Retail Used the software for: 2+ years ### "Helps me sleep at night" November 7, 2019 5.0 PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty Pros I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it. Cons Nothing really. The pricing is fair, the reliability is flawless. Alternatives considered [Pingdom](https://www.capterra.com/p/131928/Pingdom/) Reason for choosing PagerDuty PagerDuty is the defacto solution for application alerts. We know the product will do what we need it to do. Review Source VR Verified Reviewer Vice President Of Technology Financial Services Used the software for: 6-12 months ### "PagerDuty make it feel more like a pleasure than a Duty" December 3, 2019 5.0 Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue. Pros Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS. Cons I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Reason for choosing PagerDuty Easier and more intuitive to configure. However - now that we have JIRA - I may have selected OpsGenie just for the 'all in one' type features. Review Source VR Verified Reviewer IT Support Engineer Construction Used the software for: 2+ years ### "Great Alerting Tool" January 9, 2026 5.0 It has been a positive experience. It is a good product and service, and it has helped us out quite a bit. Pros PagerDuty was easy to set up and use. It is great to alert us when critical services are needing attention. Cons Nothing comes to mind. They have great tools, are easy to use, and are crucial for almost any IT team I would argue. Review Source GB Guillermo B. Manager Computer Software Used the software for: 1-2 years ### "pager duty a complement tool for your main monitoring tool" April 22, 2025 5.0 Pager duty is a fantastic product for alerting and is a complement for monitoring when the internal monitoring fail. The external checks executed by Pager Duty are a life saving Pros The real time alerting is a featuring that I require especially the push notifications and the SMS and calls Cons That require to install a client in my mobile that use a lot of battery but that won't be a issue in general Review Source MN Matthew N. Tech lead Information Technology and Services Used the software for: 6-12 months ### "Good useful tool" September 4, 2024 4.0 I used PagerDuty to go along with ticket tracking for a project I worked on. Pros I liked the features that PagerDuty offered. I found them unique and useful. Also allowing for integrations is nice. Cons I did not like the UI, found it a bit cluttered and confusing. Review Source AA Ahmed A. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "PagerDuty A guide for incident response." August 9, 2022 5.0 Overall, PagerDuty is good product which can be considered if you're running some critical services, infrastructre in your organization. Pros Followings are the PagerDuty benefits: - It is a SaaS based alerting systems allowing companies to use their in house technology for incident response. - It provides the realtime monitoring for all the infrastructure and services. - It provides a lot of integrations with other products for example Jira and Slack. - PagerDuty has a level of escalation setup that allows incidents to follow a process chain. - PagerDuty features like SSO, RoleBased Access. Cons Followings are the Cons for PagerDuty: - It is expensive as compared to its competitors. - Its integration lacks some features like easy set up. - It has a way to improve its configurations so that a user with zero technical knowledge can understand it. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Review Source VR Verified Reviewer Solution Engineer Information Technology and Services Used the software for: 6-12 months ### "Reliable Incident reporting tools" April 15, 2022 4.0 It is quite a helpful tool. We use to get different services, we clearly got enough info on the incident row itself we do not have to go and check the whole incident. Pros I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents. Cons It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them. Review Source VR Verified Reviewer Sustaining Engineer Internet Used the software for: 2+ years ### "Did everything we needed it to" May 12, 2020 5.0 Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome. Pros Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch. Cons Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[Splunk On-Call](https://www.capterra.com/p/139957/VictorOps/) Reason for choosing PagerDuty Robust features and ease of use Review Source VR Verified Reviewer Systems Engineer Computer Software Used the software for: 1-2 years ### "Simple, but powerful..." October 5, 2018 4.0 Our experience has been good, but it all depends on your implementation. If you don't plan your implementation and set your rules properly, you're going to have a bad time. Read through the implementation guides and best practices before you pull the trigger on making this product live. Pros PagerDuty makes it so easy to set up your paging rules and schedules as well as integrate it with your monitoring solution. We use it with What's Up Gold and it does a wonderful job of making sure that the right people are informed of an outage. Cons Sometimes if there are multiple alerts in a short amount of time, you can get overwhelmed with notifications and phone calls. I've been in the situation before where when being paged multiple times at once, I couldn't actually acknowledge the pages because my phone kept getting called over and over again for different alerts. Review Source VR Verified Reviewer DBA Information Services Used the software for: 2+ years ### "PagerDuty review" November 7, 2019 4.0 We have been using PagerDuty for more than 6 years. It is a great product in terms of availability of integration, timely alerts, mobile version, ability to select your teams info only, scheduling, and setting up services. Pros PagerDuty helps in everyday business by providing fast and accurate notifications and alerts for live systems. It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well. Cons PagerDuty mobile version lucks some essential features that are available on a full version, like scheduling a maintenance window. Review Source VR Verified Reviewer Manager, Digital (SEA) Insurance Used the software for: 2+ years ### "Easy to setup and go live almost after a purchase of license" November 13, 2019 5.0 As we are an online business, it's very critical to know if the site is down at the exact time and the team can immediately investigate the issue. Pros Easy to go live and setup. As soon as the account is set up, the configuration of services was really easy to setup. We've integrated PagerDuty with our existing Dynatrace platform, and the monitoring and alerts are very accurate. Cons As this a user-based subscription, we're quite limited to make a group or shared account. It'd be great if there's flexibility in having more users to the account. Review Source Saurabh S. Lead Software Eng Entertainment Used the software for: 1-2 years ### "Functional, and reliable " November 8, 2019 4.0 Fairly good, minus top drawbacks. Mostly gets out of my way. Pros Extremely reliable, gets out of your way, lots of integrations Cons Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Reason for choosing PagerDuty It’s the industry standard really. Review Source IR Ie R. DevOps Engineer Computer Software Used the software for: 6-12 months ### "Industry standard for managing On-Call Duty Alerts" August 8, 2023 5.0 Great instrument to manage who, when, how will receive the important production alerts Pros Easy to configure team schedules for on-call personnel, giving the ability to fine-tune critical, high, medium and low level alerts in terms of who, how fast and via which communication channel shall receive the alert. Cons Honestly - I am happy with PagerDuty and cannot think of something that I didn't like about it so far Review Source Victoria C. CTSS (Client Tech Support Specialist) Used the software for: 1-2 years ### "Tool used for notifications of Priority 1 tickets for our Hosting team." June 26, 2018 5.0 Knowing that you will get notified if a High priority ticket gets in the queue (without having to pick at your phone every time you get a work email like it used to be before PagerDuty). Pros You can login and see the schedule for all the teams involved in the on call process. It is nice to be able to find out not only about the current week, but the future on call times as well. Cons The reminders when your on call turn ends. I see the need for the reminder when starts, but I don't really see the point of the reminder when it ends. Review Source VR Verified Reviewer Internet Used the software for: ### "Crucial and Fantastic" April 30, 2015 5.0 I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not using it. Our ops group was/is small, and we needed eyes on at all hours, with a failsafe way to make sure someone got woken up. PagerDuty has been dutifully letting us know things are broken for 3 years, for a fraction of the cost of a manned "NOC". Pros First and foremost, that it works as advertised. The core product has done what its supposed to do without fail for us. Additionally, the ability to effortlessly set overrides to schedules is something I've found very helpful. But perhaps more than anything, honestly, are the people. Everyone I've interacted with, be it emails with support, or discussions with our rep on the phone has been fantastic. They're enthusiastic, know the product, and eminently helpful. Cons I can only think of one minor thing: the phone number that alerts come from has a tendency to change. In some senses though, this is a bit of a "pro". From discussion with support, this changes because of the redundant outbound calling facilities used. So I'm happy to trade the minor inconvenience of occasionally not recognizing a number as being PagerDuty in return for knowing that my alerts will go out. Review Source JV Jacob V. Systems Administrator Financial Services Used the software for: 2+ years ### "Great, does what I need it to do." December 17, 2022 5.0 Excellent experience, perfect for managing our oncall rotations. Pros PagerDuty checks every box I need for notification and incident management. Cons The only issue I've found is that sometime the push notifications to the mobile App can be slower than emails. Review Source SV Saurabh V. Engineering Lead Information Technology and Services Used the software for: 2+ years ### "Excellent tool" November 18, 2019 5.0 We have been able to create escalation chains because of which we are not missing any alerts now. With the reporting feature, we are able to target are the most common issues and bring the count down. Pros As a 24x7 operations team, we heavily rely on Pagerduty to route alerts from a number of our monitoring systems to the right person in a shift. Pagerduty provides with API integrations with almost all major monitoring tools to make the setup really easy. We also use the reporting feature to do an incident review to look back on what were the alerts that happened over the week. Cons UI for creating schedules is not too user-friendly. Yet to explore all features but so far so good. Review Source Chris S. Lead System Engineer Higher Education Used the software for: 2+ years ### "A Good Tool for On-Call Teams" October 16, 2018 4.0 I'm glad my workplace has PagerDuty to ensure our notifications get routed and escalated correctly. We dabbled with alot of other methods and products to do what PagerDuty does and it gets the job done. Pros Its straightforward, yet flexible, mostly easy to connect with your monitoring service and get using right away. The schedules are not the most flexible, but that probably just creates more consistency. The notification options ensure that your engineers/techs wont miss their notification. Cons A little costly for small shops for a service that many other services or home-build products can do, but it does it well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.