--- title: "PagerDuty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PagerDuty the right Incident Management solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/125693/PagerDuty/reviews/" page_type: "reviews" language: "en" --- PagerDuty 4.6 (220) [View alternatives](https://www.capterra.com/p/125693/PagerDuty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of PagerDuty Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews HV Hrithik V Software Engineer - Trading SystemsFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “PagerDuty makes on-call management and incident response simpler.“ June 21, 2026 HV Hrithik V Software Engineer - Trading SystemsFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages.“ June 21, 2026 Austin O IT Support EngineerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It is great to alert us when critical services are needing attention.“ January 9, 2026 MN Matthew N Tech leadInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I did not like the UI, found it a bit cluttered and confusing.“ September 4, 2024 DP Dipesh P Lead cloud ArchitectInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Reduced downtime, improved team response.“ April 17, 2025 AM Ally M Engineering ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Its user experience is confusing.“ July 5, 2025 Austin O IT Support EngineerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It is a good product and service, and it has helped us out quite a bit.“ January 9, 2026 AJ Alexander J Senior Software EngineerBanking, 501 - 1,000 employeesUsed the software for: 1-2 years. “The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options“ June 25, 2023 ## Showing most helpful reviews Showing 1-25 of 220 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monish K. senior software engineer Computer Software Used the software for: 2+ years ### "Ensure High availability of your product to the end user by integrating it with PagerDuty" April 27, 2020 4.0 PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it. Pros PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised. Cons Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun Review Source VR Verified Reviewer System Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "Pageduty as a on call user " September 25, 2025 4.0 Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages Pros Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am Cons It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reason for choosing PagerDuty i didnt, we migrated from pagerdutyy to añternative Review Source AM Ally M. Engineering Manager Financial Services Used the software for: 2+ years ### "Fine. Not great." July 5, 2025 3.0 Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. Pros It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. Cons Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy! It was maddening. We eventually figured it out. Review Source Response from PagerDuty July 7, 2025 Hi Ally – Thank you for taking the time to share your experience, and for being a PagerDuty customer. We’re glad to hear the platform is helping your team receive timely alerts, even during off-hours, and that features like custom push notifications are making a meaningful difference. We also appreciate your candid feedback on the user experience. You may be happy to know that we have several UX improvements in development, specifically aimed at simplifying on-call setup, scheduling, and team management. These updates are scheduled to roll out by the end of this year, and we’re confident they’ll help address some of the pain points you mentioned. Thank you again for your honest feedback. It plays an important role in helping us improve the product for all users. HV Hrithik V. Software Engineer - Trading Systems Financial Services Used the software for: 6-12 months ### "Reliable On-Call and Incident Management Platform" June 21, 2026 4.0 PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. In day-to-day use it helps ensure alerts are routed correctly and provides clear visibility into incident response. It is a tool I rely on when responding to production issues. Pros PagerDuty makes on-call management and incident response simpler. Alert routing, escalation policies, and notifications are reliable, helping teams respond quickly to production issues. The integrations with monitoring and infrastructure tools are also easy to configure. Cons Managing large numbers of services and escalation policies can become complex over time. The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages. Review Source VR Verified Reviewer IT Manager Information Services Used the software for: 2+ years ### "PagerDuty will alert your team to issues" August 3, 2025 5.0 I have administered PagerDuty since 2017 and been a user since 2021. Administration is easy and responding to pages is also easy. Pros PagerDuty makes being on call simple. PagerDuty also is very communicative and will NOT let you forget when you are needed. Cons Sometimes I feel like the default page setting... call + text + notification is overkill. But this can easily be changed in the settings. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Management told me to switch from OpsGenie to PD. Review Source CB Colin B. CTIO Marketing and Advertising Used the software for: 2+ years ### "The premium notification / alert provider that you can rely on" April 12, 2025 4.0 I like the tool, I can rely on it to inform me when there's a problem. Pros Reliability. You can always be assured to be alerted when something bad happens with your infrastructure. Cons It's a premium solution, best in class. And that comes with a higher price point. Alternatives considered [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) Reason for choosing PagerDuty It was the market leader at the time, went for PagerDuty due to it's familarity. Review Source Response from PagerDuty April 14, 2025 Thank you for taking the time to share your experience with PagerDuty on Capterra. We’re thrilled to hear that you’ve found our platform reliable and that it plays a critical role in helping you stay informed when issues arise. Your trust in PagerDuty over multiple years means a great deal to us. We also appreciate your feedback about pricing and have shared it with our team. Thanks again for your thoughtful review and for choosing PagerDuty. KD Kenneth D. Devops Engineer Financial Services Used the software for: 2+ years ### "PagerDuty : A solution to almost every problem you didn't know you had yet" November 7, 2019 5.0 The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm \*still\* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later. Pros Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome. Cons It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty. Alternatives considered [Splunk On-Call](https://www.capterra.com/p/139957/VictorOps/) Reason for choosing PagerDuty I like VictorOps, but I trusted PagerDuty. At the time, it had everything we needed. We have expanded a bit since then and I have tried out alternatives on other projects for kicks. PagerDuty will always be my first choice. Review Source Tom E. President Retail Used the software for: 2+ years ### "Helps me sleep at night" November 7, 2019 5.0 PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty Pros I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it. Cons Nothing really. The pricing is fair, the reliability is flawless. Alternatives considered [Pingdom](https://www.capterra.com/p/131928/Pingdom/) Reason for choosing PagerDuty PagerDuty is the defacto solution for application alerts. We know the product will do what we need it to do. Review Source VR Verified Reviewer Vice President Of Technology Financial Services Used the software for: 6-12 months ### "PagerDuty make it feel more like a pleasure than a Duty" December 3, 2019 5.0 Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue. Pros Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS. Cons I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Reason for choosing PagerDuty Easier and more intuitive to configure. However - now that we have JIRA - I may have selected OpsGenie just for the 'all in one' type features. Review Source VR Verified Reviewer IT Support Engineer Construction Used the software for: 2+ years ### "Great Alerting Tool" January 9, 2026 5.0 It has been a positive experience. It is a good product and service, and it has helped us out quite a bit. Pros PagerDuty was easy to set up and use. It is great to alert us when critical services are needing attention. Cons Nothing comes to mind. They have great tools, are easy to use, and are crucial for almost any IT team I would argue. Review Source GB Guillermo B. Manager Computer Software Used the software for: 1-2 years ### "pager duty a complement tool for your main monitoring tool" April 22, 2025 5.0 Pager duty is a fantastic product for alerting and is a complement for monitoring when the internal monitoring fail. The external checks executed by Pager Duty are a life saving Pros The real time alerting is a featuring that I require especially the push notifications and the SMS and calls Cons That require to install a client in my mobile that use a lot of battery but that won't be a issue in general Review Source VR Verified Reviewer Consultant C2 Information Services Used the software for: 6-12 months ### "Best Incident Response software in the market!" August 8, 2022 5.0 PagerDuty is an amazing software and a must for support projects which deal with high severity tickets and tasks. It is very useful in keeping track of the tickets and in ensuring there is not a miss in working on the tickets within the stipulated time. Pros PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24\*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations. Cons There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process. Review Source VR Verified Reviewer Technical Support Manager Banking Used the software for: 1-2 years ### "Monitoring for events made easy" December 28, 2023 4.0 From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out. We needed to expand our event monitoring and shore up our major incident detection and PagerDuty gave us a backbone to make that happen. We have reduced false positives a result of increased visibility through call outs and ticket trends. We have improved executive awareness of major incidents, their impact, efforts to resolve, and MTTR. All positives. Pros From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out. Cons On the surface, it seemed to basic a tool for our needs causing us to research other more expensive tools. Review Source AJ Alexander J. Senior Software Engineer Banking Used the software for: 1-2 years ### "Very dependable alerts and notifications service" June 25, 2023 5.0 Pros Pagerduty has been the de facto standard for real-time notifications of on-call engineers in several IT product teams that I’ve worked in. It was easy to set up, integrates well with Slack and notifies the right people reliably and automatically. I really like the flexibly configurable notification rules (for example, send me a push notification first, then if I don’t acknowledge the issue, follow up with a text message, then a phone call, lastly try my personal phone number) Cons The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options Review Source MF Marcos F. SRE Team Lead Computer Software Used the software for: 1-2 years ### "The best in their sector" December 27, 2022 5.0 My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy. Pros What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do. Cons The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation) Alternatives considered [Uptime.com](https://www.capterra.com/p/149314/Uptime/) Review Source VR Verified Reviewer Senior Software Engineer Financial Services Used the software for: 6-12 months ### "Incident Management Expert" September 7, 2022 5.0 Incident management, alerting, reporting. Escalations. Pros Escalation matrix. Easy to use. Multiple integrations with the market available critical tools. Cons It was wasy to integrate. Up and running in short span of time. All good. Review Source MM MANAS M. Senior Software Engineer Retail Used the software for: 2+ years ### "Get alerted when your services go down or on urgent mails from the customer, and track it " December 19, 2020 5.0 PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it Pros You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc Cons some times the web UI becomes slow, the app version dose not have all the features that the web version has Review Source MK Mahesh K. Lead Analyst Retail Used the software for: 2+ years ### "Be alerted when your process or application fails, to ensure high avilablety" May 9, 2021 5.0 This is a good way to keep our applications in a highly available state, it is really useful and great tool to have Pros This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not, so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise there are different type of alerts hards and soft, so we can set different notification methods for both, supported notification mediums, phone call, SMS, app notification, email etc.. We can add note for all alerted insedents, we can see the history of alerts and to come to a conclusion and fix it for a long term, they have a great support team Cons I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call Review Source VR Verified Reviewer Director Of Customer Success Computer Software Used the software for: 2+ years ### "After hours queue management hasn't been easier" March 24, 2018 5.0 If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios. Pros Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful. Cons The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly. Review Source MC Mila C. Business Systems Analyst Food & Beverages Used the software for: 2+ years ### "Immediate Support Team Engagement" June 7, 2022 5.0 Pros I was an IT Lead at the Service Desk when I used this tool most. Being an overnight team member, we needed to engage on-call support whenever we had a widespread issue. Our needed support was pinged appropriately and we received the support we needed thanks to this software. Cons Too many e-mails generated out to support groups Review Source VR Verified Reviewer Ad Targeting Production Engineer Internet Used the software for: 2+ years ### "I have used pagerduty in my previous assignments. It's really a cool tool and on time. " January 10, 2018 4.0 Pros Timely alerting and love the pagerduty smartphone app user friendliness.the best part of this app is integration with almost anything. Good work on that. Cons Only grieveance I have is they have lot of improvements scope in their support team. I have had a not the best experience whenever I needed technical support. Review Source laura C. IT Specialist Used the software for: 2+ years ### "Pager Duty is powerful tool used for production support in a best way." August 1, 2018 4.0 Pros Pager Duty consists of quite simple set up. It provides quick alerts for all sorts of incidents. It is integrated with the most common and famous monitoring and technology sites which is considered to be the most interesting feature. This is the straight forward app that works very well. It's feature of text messaging and phone call are equally helpful. Simply by login on call process, one can easily see schedule for all the team workers involved. Cons There are not any downsides of this software. One of the issue is setting up escalation levels in the beginning seems to be difficult. While integrating our support, it takes quite long time to make sure whether it is working correctly. Review Source VR Verified Reviewer VP of Eng Computer Software Used the software for: 2+ years ### "Pagerduty expensive but solid incident management solution" December 27, 2022 4.0 Does what it is supposed to do well, UX a bit confusing Pros Easy to setup, de-facto standard for incident management and on-call rotations. Cons Expensive, and the on-call schedules with overlays are a bit confusing. Review Source JB James B. Senior Technology Vendor Manager Information Technology and Services Used the software for: 2+ years ### "Great but complex pricing and add-ons" November 18, 2019 5.0 Pros PagerDuty has helped our business bring global teams onboard as we've completed several acquisitions this year. We've found onboarding to be easy and pain free. Cons The billing model and optional extras are both confusing and expensive. With over 500 users on our account, if I want just a select few to be "Super Admins" with access to the advanced analytics, I can't. I would need to upgrade all 500 users at a tremendous amount of money. I think PagerDuty need to do a better job at user segmentation and profiling, allowing upgrade and bolt-ons for selected users only. Reason for choosing PagerDuty PagerDuty at the time seemed far more mature. Review Source DD Dinesh D. Software engineer Computer Software Used the software for: 2+ years ### "Best alerting system!" July 8, 2021 5.0 Pros I have been using this application for over 2 years now and we use it to monitor our production batch over night. i have never seen this application has missed to alert any failures. Tracking and resolving the incident are very easy. Cons Mobile applicatiom is not good as web application. No flexibility on swtiching on call persons quickly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.