--- title: "PagerDuty Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PagerDuty the right Incident Management solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/125693/PagerDuty/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- PagerDuty 4.6 (226) [View alternatives](https://www.capterra.com/p/125693/PagerDuty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of PagerDuty Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews HV Hrithik V Software Engineer - Trading SystemsFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “PagerDuty makes on-call management and incident response simpler.“ June 21, 2026 HV Hrithik V Software Engineer - Trading SystemsFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages.“ June 21, 2026 Austin O IT Support EngineerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It is great to alert us when critical services are needing attention.“ January 9, 2026 MN Matthew N Tech leadInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I did not like the UI, found it a bit cluttered and confusing.“ September 4, 2024 DP Dipesh P Lead cloud ArchitectInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Reduced downtime, improved team response.“ April 17, 2025 AM Ally M Engineering ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Its user experience is confusing.“ July 5, 2025 Austin O IT Support EngineerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It is a good product and service, and it has helped us out quite a bit.“ January 9, 2026 AJ Alexander J Senior Software EngineerBanking, 501 - 1,000 employeesUsed the software for: 1-2 years. “The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options“ June 25, 2023 ## Showing most helpful reviews Showing 1-25 of 226 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Software Engineer Used the software for: 1-3 years ### "PagerDuty organizes on-call schedules and incident alerts" November 5, 2026 4.5 It manages our incident dispatcher flows. The AI / Intelligence engine automatically groups redundant alerts together, and the solid support / onboarding materials got us running quickly. Pros Our monitoring stack hooks into the platform perfectly via native integrations. The mobile app performance is incredibly reliable, guaranteeing that our on-call engineers wake up for critical alerts without fail. Cons Setting up complex escalation policies across global time zones exposes some frustrating UI / UX choices. The per-seat pricing also makes the ROI harder to justify as our department grows. Review Source R Reviewer Software Engineer Used the software for: 1-3 years ### "PagerDuty routes monitoring alerts for fast incident response" October 30, 2026 4.0 PagerDuty offers acceptable ease of use for on-call rotation management. Enforced SSO security keeps access protected while we resolve production incidents, though tweaking schedule overrides takes some extra time. Pros Integrating Prometheus monitoring with intelligent alerting rules routes critical downtime pages directly to my phone. Fast alert and notification delivery allows me to triage 500 errors and start debugging right away. Cons The steep learning curve for setting up advanced escalation policies can delay sprint project management tasks during onboarding. Review Source R Reviewer Software Engineer Used the software for: 1-3 years ### "PagerDuty streamlines on call alert routing and incident management" October 21, 2026 4.0 PagerDuty offers solid ease of use for managing on-call rotations once configured. Enforced SSO security keeps instance access protected while protecting response times. Pros Immediate alert and notification routing from Datadog triggers phone calls fast. Intelligent alerting rules and runbook links streamline incident management during production 500 spikes. Cons Setting up complex escalation policies has a steep learning curve, and subtle UI bugs and issues can make schedule overrides confusing to configure. Review Source R Reviewer Software Engineer Used the software for: Less than 1 year ### "Reliable paging, but noisy and hard to work with day to day" October 21, 2026 4.0 As an on-call engineer, I used PagerDuty mostly to receive alerts and respond to incidents. It does the most important thing well: it wakes you up when something is wrong. But the overall experience was frustrating. The noise, the confusing configuration and the awkward interface made being on call more stressful than it needed to be. It might suit teams that can spend time tuning it, but for us the day-to-day experience didn’t live up to the price and reputation. Pros The core alerting is reliable. When something broke, I got paged quickly by push, SMS or phone call, and I never worried that an alert would get lost. On-call scheduling also works well. Rotations, overrides and escalation policies are clear, so it was easy to see who was on call and to swap shifts when I needed to. Cons Alert noise was the biggest problem. Without a lot of tuning, we got flooded with low-priority or duplicate alerts, which led to alert fatigue and made the real incidents harder to spot. The learning curve is steep. Services, event rules and integrations are not intuitive, and figuring out why an alert fired, or didn’t, took longer than it should have. The UI feels cluttered, and the mobile app is clunky when you’re trying to acknowledge or triage an incident quickly at night, which is exactly when it needs to be fast and simple. Review Source Erika R. Operador de sistemas informaticos Used the software for: 3-5 years ### "Buena opciòn para el seguimiento de incidentes" September 23, 2026 4.0 Tengo buena experiencia con este software. Me resulta ùtil para estar pendiente de incidencias y recibir avisos oportunos, aunque algunas opciones podrian ser mas sencillas de manejar Pros Lo que me gusta , es que las alertas son efecticas y muy rapidas y te permiten identificar que necesita atenciòn. Tambien es muy practico para hacer seguimientos de los incidentes sin perder de vista las notificaciones importantes Cons Visualmente la interfaz como tiene varias opciones se siente algo cargado. Algunas configuraciones toman un poco de tiempo hasta encontrar exactamente lo que necesitas Review Source Hrithik V. Software Engineer - Trading Systems Used the software for: Less than 1 year ### "Reliable On-Call and Incident Management Platform" June 23, 2026 4.0 PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. In day-to-day use it helps ensure alerts are routed correctly and provides clear visibility into incident response. It is a tool I rely on when responding to production issues. Pros PagerDuty makes on-call management and incident response simpler. Alert routing, escalation policies, and notifications are reliable, helping teams respond quickly to production issues. The integrations with monitoring and infrastructure tools are also easy to configure. Cons Managing large numbers of services and escalation policies can become complex over time. The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages. Review Source Verified Reviewer IT Support Engineer Used the software for: 3-5 years ### "Great Alerting Tool" January 12, 2026 5.0 It has been a positive experience. It is a good product and service, and it has helped us out quite a bit. Pros PagerDuty was easy to set up and use. It is great to alert us when critical services are needing attention. Cons Nothing comes to mind. They have great tools, are easy to use, and are crucial for almost any IT team I would argue. Review Source Reviewer Software Engineer Used the software for: 1-3 years 4.5 November 4, 2026 AI summary based on a full review PagerDuty provides immediate push notifications through its mobile app, ensuring developers are alerted during critical outages. The per-user pricing model can become costly as the engineering department scales, impacting overall return on investment. Log in to unlock the full review, detailed ratings, and pros & cons Monish K. senior software engineer Used the software for: 3-5 years ### "Ensure High availability of your product to the end user by integrating it with PagerDuty" April 28, 2020 4.0 PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it. Pros PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised. Cons Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun Review Source VR Verified Reviewer System Engineer Used the software for: 3-5 years ### "Pageduty as a on call user " September 26, 2025 4.0 Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages Pros Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am Cons It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications Review Source R Reviewer Engineering Manager Used the software for: 3-5 years ### "Fine. Not great." July 7, 2025 3.0 Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. Pros It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. Cons Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy! It was maddening. We eventually figured it out. Review Source Verified Reviewer IT Manager Used the software for: 3-5 years ### "PagerDuty will alert your team to issues" August 4, 2025 5.0 I have administered PagerDuty since 2017 and been a user since 2021. Administration is easy and responding to pages is also easy. Pros PagerDuty makes being on call simple. PagerDuty also is very communicative and will NOT let you forget when you are needed. Cons Sometimes I feel like the default page setting... call + text + notification is overkill. But this can easily be changed in the settings. Review Source Colin B. CTIO Used the software for: 3-5 years ### "The premium notification / alert provider that you can rely on" April 14, 2025 4.0 I like the tool, I can rely on it to inform me when there's a problem. Pros Reliability. You can always be assured to be alerted when something bad happens with your infrastructure. Cons It's a premium solution, best in class. And that comes with a higher price point. Review Source R Reviewer Devops Engineer Used the software for: 3-5 years ### "PagerDuty : A solution to almost every problem you didn't know you had yet" November 11, 2019 5.0 The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm \*still\* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later. Pros Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome. Cons It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty. Review Source R Reviewer Junior Data Integration Developer Used the software for: 1-3 years ### "A Modern and Reliable Incident Management Platform - PagerDuty" March 10, 2023 5.0 We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive. Pros PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes. Cons The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow. Review Source R Reviewer President Used the software for: 3-5 years ### "Helps me sleep at night" November 8, 2019 5.0 PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty Pros I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it. Cons Nothing really. The pricing is fair, the reliability is flawless. Review Source Verified Reviewer Vice President Of Technology Used the software for: Less than 1 year ### "PagerDuty make it feel more like a pleasure than a Duty" December 4, 2019 5.0 Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue. Pros Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS. Cons I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts. Review Source R Reviewer Director of Marketing Used the software for: 1-3 years ### "PagerDuty Is an Accurate Tool that Has Excellent Capabilities" August 5, 2025 5.0 Pros I am impressed by the advanced features of this incident management solution. PagerDuty has been secure and reliable to use. I love its ease of use. Cons PagerDuty has been a powerful and highly reliable incident management solution. I have no dislikes for PagerDuty. Review Source Verified Reviewer Consultant C2 Used the software for: Less than 1 year ### "Best Incident Response software in the market!" August 25, 2022 5.0 PagerDuty is an amazing software and a must for support projects which deal with high severity tickets and tasks. It is very useful in keeping track of the tickets and in ensuring there is not a miss in working on the tickets within the stipulated time. Pros PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24\*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations. Cons There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process. Review Source Verified Reviewer Technical Support Manager Used the software for: 1-3 years ### "Monitoring for events made easy" January 2, 2024 4.0 From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out. We needed to expand our event monitoring and shore up our major incident detection and PagerDuty gave us a backbone to make that happen. We have reduced false positives a result of increased visibility through call outs and ticket trends. We have improved executive awareness of major incidents, their impact, efforts to resolve, and MTTR. All positives. Pros From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out. Cons On the surface, it seemed to basic a tool for our needs causing us to research other more expensive tools. Review Source Alex J. Senior Software Engineer Used the software for: 1-3 years ### "Very dependable alerts and notifications service" June 29, 2023 5.0 Pros Pagerduty has been the de facto standard for real-time notifications of on-call engineers in several IT product teams that I’ve worked in. It was easy to set up, integrates well with Slack and notifies the right people reliably and automatically. I really like the flexibly configurable notification rules (for example, send me a push notification first, then if I don’t acknowledge the issue, follow up with a text message, then a phone call, lastly try my personal phone number) Cons The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options Review Source R Reviewer SRE Team Lead Used the software for: 1-3 years ### "The best in their sector" December 28, 2022 5.0 My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy. Pros What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do. Cons The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation) Review Source Verified Reviewer Senior Software Engineer Used the software for: Less than 1 year ### "Incident Management Expert" September 23, 2022 5.0 Incident management, alerting, reporting. Escalations. Pros Escalation matrix. Easy to use. Multiple integrations with the market available critical tools. Cons It was wasy to integrate. Up and running in short span of time. All good. Review Source SM Sam M. Senior Software Engineer Used the software for: 3-5 years ### "Get alerted when your services go down or on urgent mails from the customer, and track it " December 21, 2020 5.0 PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it Pros You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc Cons some times the web UI becomes slow, the app version dose not have all the features that the web version has Review Source nB naresh B. Lead Analyst Used the software for: 3-5 years ### "Be alerted when your process or application fails, to ensure high avilablety" May 10, 2021 5.0 This is a good way to keep our applications in a highly available state, it is really useful and great tool to have Pros This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not, so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise there are different type of alerts hards and soft, so we can set different notification methods for both, supported notification mediums, phone call, SMS, app notification, email etc.. We can add note for all alerted insedents, we can see the history of alerts and to come to a conclusion and fix it for a long term, they have a great support team Cons I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.