# Page 7 | PagerDuty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is PagerDuty the right Incident Management solution for you? Explore 219 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125693/PagerDuty/reviews --- PagerDuty 4.6 (219) [View alternatives](https://www.capterra.com/p/125693/PagerDuty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of PagerDuty ## Showing most helpful reviews Showing 151-175 of 219 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use hsS harmandeep singh S. Graduate Assistant Banking Used the software for: 6-12 months ### "Bulletproof Alerting" January 18, 2018 5.0 Pros Trustworthy notifications with user configurable channels. I like alerts by text and app, with a phone call backup. I don't know what the other guys on my team have set up. It has a mobile app You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device Ability to set how many and how often you are alerted before it ends up escalating to the next person. Cons There is some rigidity to the scheduling which has some obvious workarounds that work for us. Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM. Review Source NJ Nagarajan J. IT Lead Information Technology and Services Used the software for: 1-2 years ### "PD Review" November 8, 2019 5.0 The Pagerduty app has helped us to get notifications of services when there is a failure and thereby reducing the downtime of fixes and workarounds... Pros Its ease of use and the mobile app lets us gets alerts as and when its needed. Cons No comments. The pager duty app has so far worked perfectly as expected Review Source PJ Piyush J. Software Automation Engineer Internet Used the software for: 6-12 months ### "Good tool for production support" January 18, 2018 4.0 PagerDuty is used throughout our Technology department mainly for Production Support. Pros PagerDuty allows for robust customization for escalation policies and time between escalation. It has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call. Cons There should be an ability to snooze bulk of incident at the same time, currently we would have to do it incident by incident. Review Source SK Sidd K. sidd@firstfuel.com Information Technology and Services Used the software for: 2+ years ### "Great application monitoring product" November 7, 2019 5.0 Pros Integrations with cloud providers and other softwares. Cons None at this moment. The software works as designed. Review Source DU Daniel U. Systems Analyst Used the software for: 1-2 years ### "Mostly positive experience. I believe the functionality could be enhanced further. " March 20, 2018 4.0 Pros I like that it's simple to use and does it's main job well. I get alerted properly and it's easy to acknowledge incidents. Cons I believe the functionality could be a little cleaner and more enhanced. I'd like to see it integrate with our ticketing system better. Review Source JS Jared S. Lead Engineer Computer Software Used the software for: 2+ years ### "Just Works" November 15, 2019 5.0 Pros Simplicity, the core features just work. Cons Too few alert sound choices. They all give me anxiety now. Review Source OG Orlando G. System admin Financial Services Used the software for: 1-2 years ### "Pager Duty end user review" November 7, 2019 4.0 Wonderful product works well for our needs Pros customize able notification options and alerts, escalation feature. Cons level of detail of the in the error message. lots of useless info than useful not sure if this is Pagerduty but maybe more on our end of the config. Review Source LG Lem G. IT Manager Utilities Used the software for: 2+ years ### "Good product" November 7, 2019 5.0 Pros The scheduling roster and escalation tree. Cons Inability to trigger alerts based on phone calls. Review Source nS navpreet S. devops Information Technology and Services Used the software for: 1-2 years ### "Usage of pager duty" November 18, 2019 5.0 I am using it for more than a year and found it easy to work for day to day alerts and creating the policies Pros It is user friendly and understanding of this software is quite easy. Cons For alerting and policies we need to have hands on,maybe try to make it user friendly too. Reason for choosing PagerDuty NA Review Source AP Akarsh P. Devops Computer Software Used the software for: 2+ years ### "Easy to work with" November 25, 2019 5.0 Pros We can route and configure as we wish. Cons Nothing special, its good for my daily stuff. Review Source VR Verified Reviewer System Engineer Used the software for: 1-2 years ### "When waking up at 2am is a GOOD thing" April 5, 2018 5.0 Pros It is a dynamic alerting tool that fits my entire organization's needs across several technical business lines. Cons It takes some tweaking to your alert schedules to ensure you are not getting over or under alerted when you are on call. Review Source HG Hong G. DatabaseEngineer Information Technology and Services Used the software for: 2+ years ### "the software meet my expetations" November 18, 2019 4.0 I would say it is a nice experience. Pros the pager duty have multi-layer notification settings to make sure I wont miss the call. the feature of easily view /change/overwrite pd schedule also works great and I love it. Cons the error massage in the first page of pager duty is kind of generic and not straight forward. I expected to know what's the error is on the first sight instead of click/drill down multiple links to get the details. Review Source sC sandesh C. Engineer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Very Useful" November 18, 2019 5.0 It is a long time i have been using the PD. The experience is awesome. Pros It is easy to setup and to do the integrations with many of the monitoring applications. Cons ALL GOOD but fetching reports for weeks may take some longer time. Review Source MP Milo P. Senior Software Engineer Financial Services Used the software for: 1-2 years ### "Simple-to-use, robust incident management" November 8, 2019 5.0 Pros I like that it's straightforward to see the things that I most want to see - for instance, when the next time I'm on call is, or the history of each alert. We integrate alerts with third-party services that let us provide custom details, to make diagnosis and action easier. The mobile app also integrates well with Android: I like to keep my phone silent all the time, so the ability to selectively override the volume settings for an alert (and then automatically set them back) is very useful. I also like the ability to fully customize the sequence of alert escalation (for example, "notify my phone, email me if I don't respond in a few minutes, and then call me a few minutes later"). Cons Some functionality can be hard to find, and a bit unintuitive - for example, if I need to schedule maintenance windows, I usually fall back to a bookmarked url rather than being able to find it from the web UI. Review Source VR Verified Reviewer Site Reliability Engineer Computer Software Used the software for: Less than 6 months ### "The natural choice for incident response" December 11, 2019 4.0 We have reduced alert spam while improving responsiveness by making sure that whoever receives the alert has full responsibility for the incident and knows it. Pros The focus on "incident" rather than "alert" as the fundamental unit brings a lot more value with respect to a simple alert router with on-call schedules. The integration with Prometheus Alertmanager was painless. Cons The configuration isn't very intuitive and there are more than one way to achieve a result, with no obvious recommended one. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Review Source AS Andrei S. Software Engineer Computer Software Used the software for: 2+ years ### "Good monitoring tool" July 29, 2021 5.0 Pros Good tool to monitor the performance of the software. A lot of the things can be automated. Easy to monitor outages to the services, or spikes in a certain events. Cons Not very intuitive for beginners. Learning curve is steep. Review Source JG John G. Team Lead Computer Software Used the software for: 1-2 years ### "PagerDuty is great!" November 12, 2019 4.0 Pros PagerDuty has allowed our company to facilitate our Support reps in their roles as occasional on-call agents. The biggest feature that we have used is the escalation feature, where our team leads are notified after a set period of time if they do not resolve or acknowledge the alert. Cons I wasn't involved in setting up the service, so my technical knowledge of the "how" is limited. Also (or perhaps because of this), some of our team members have gotten repeated alerts instead of just one, which prevents them from being able to actually assist our customers. Review Source Daniel B. CTO Computer Software Used the software for: ### "Bulletproof Alerting" April 30, 2015 5.0 As a founder/owner/cto/vp/developer/engineer/support guy running a team of 7, we use this to give excellent customer service. We run a good shift rotation that keeps our guys healthy and this removes a lot of stress. Handling changes to rosters is easy and comfortable. Pros Trustworthy notifications with user configurable channels. I like alerts by text and app, with a phone call backup. I don't know what the other guys on my team have set up. Cons There is some rigidity to the scheduling which has some obvious workarounds that work for us. Review Source CV CANH V. Software Developer Computer Software Used the software for: 6-12 months ### "Assigning incidents to right people at right time" July 12, 2018 4.0 Help us to respond on time customer incidents. With multiple level responding configuration, we can believe we don't miss any urgent incidents. Pros A powerful alerting mechanism helps quickly connect security incidents and outages to right people. I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person. Cons In the case where a person answers "Acknowledged", I would like it to have an easier way to temporarily turn off repeated alerts. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Great software" November 25, 2019 5.0 It works great overall. Pros The flexibility of scheduling and overriding is really impressive. People can do complicated shift management to the minutes. Cons There seems not a "Home" page so I can get all the information in one place. It's a little hard to find the right information. There is no global search either. Review Source VR Verified Reviewer Software developer Computer Software Used the software for: 2+ years ### "Your oncall friend" November 7, 2019 5.0 Oncall routes, escalation policies and most of all responding to incidents. Pros Ease of use to track incidents , on call routes, escalation policies, route configuration an so on. Cons None, actually I have used it for 5 years total being on call and it's easy to use. I can say it got UI improvements and better UX over the years Review Source RB Rafael B. Principal software engineer Internet Used the software for: 2+ years ### "Pretty much satisfied." November 18, 2019 5.0 Live monitoring of a large production system, with hundreds of components. We are very satisfied with PD. Allows us to do everything we wanted with incident management Pros Good integration with grafana, zabbbix, etc Stable and reliable. Nagging factor that can't be ignored. Escalation levels are awesome. Cons Price tag. Takes a bit to master. The trial period can be a bit longer. Review Source PV Paul V. Internet Used the software for: ### "In control 24/7" May 1, 2015 5.0 What would we do without you? (Possibly sleep better!). We couldn't be without PagerDuty (PD). Our 24/7 out of hours on call service relies intrinsically on PD letting us know when we have an issue and ensuring the right people are contacted at the right time. We have been using PD for a number of years now and its initial fostering enabled us to give lives back to our shift support team who had to cover our non-core hours (night shift!). We haven't looked back since. Everything about the service has been improved and polished in the years since. No resting on your laurels here PD, I salute you. Keep up the great work. Pros Superb breadth of notification options, be it call, text or app. Extremely easy to integrate with our range of different monitoring solutions and very easy to configure to our needs. Cons Those sometimes tiring weeks of on call where even the dulcet tones of your friendly PagerDuty alert can't alleviate the sleep deprivation and ensuing grumpiness! Review Source MH Michael H. ServiceNow Develooer / System Engineer Broadcast Media Used the software for: 6-12 months ### "Horrible Customer Service and response" March 12, 2021 3.0 Will never use this company ever again. ServiceNow has way better options within their product. This company needs to take notes. Pros Ease of use. The only reason we used it at the time was for escalation and bridge connection during a major problem. Cons Not worth the money. The customer service is horrible. Billing is difficult to deal with. Cancelled our account and kept billing us. When we tried to \[SENSITIVE CONTENT HIDDEN\] an explanation or help it went unanswered. Review Source NH Nicholas H. IT Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Basic Duty Management with Difficult UI" February 3, 2022 3.0 Very average product, I feel that it needs a lot of work to get caught-up with the alternatives. Pros Gets the job done and will page people as needed with specificed escalation points. Cons Difficult UI Limited Support Hard to Understand Escalation Points with too many steps in the process for a simple ask. Review Source Similar Products Featured ## Related categories [IT Management](https://www.capterra.com/it-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[Server Management](https://www.capterra.com/server-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.